Support Guide
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C:\> \driver\win\disk4 D: cd\driver\win\disk4 INSTALL C:\HP1220C DJCP
C:\> \driver\win\disk4 D: cd\driver\win\disk4 INSTALL C:\HP1220C DJCP
Support Guide
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... network? Yes Your system settings may not be properly configured to use the printer. See your system administrator. Self-Test printed OK? Return printer for repair. Yes Network settings may not be correct. Check with your system administrator. STOP START Printer setup OK? Yes Printer shared on a mixed Mac and PC network is not recommended. Did the document from another client No print? No Check printer setup. Check Direct Connect. No Print a document from another client on the network. Printer...
... network? Yes Your system settings may not be properly configured to use the printer. See your system administrator. Self-Test printed OK? Return printer for repair. Yes Network settings may not be correct. Check with your system administrator. STOP START Printer setup OK? Yes Printer shared on a mixed Mac and PC network is not recommended. Did the document from another client No print? No Check printer setup. Check Direct Connect. No Print a document from another client on the network. Printer...
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... Yes See Problems with a Network Printer. Do not connect a USB and parallel cable to the No printer at the same time. Check printer port selection. Print a Self-Test. No Send printer for repair. Then print a Self-Test. STOP Sample page prints OK? No Self-Test printed OK? Yes Your printer is not selected in the Printer menu. Power light blinks while Self- Yes Only one cable connected? No Check printer setup. No Self-Test printed OK? Try printing your document again. No Check power cable connection. Return printer for repair. START Is the...
... Yes See Problems with a Network Printer. Do not connect a USB and parallel cable to the No printer at the same time. Check printer port selection. Print a Self-Test. No Send printer for repair. Then print a Self-Test. STOP Sample page prints OK? No Self-Test printed OK? Yes Your printer is not selected in the Printer menu. Power light blinks while Self- Yes Only one cable connected? No Check printer setup. No Self-Test printed OK? Try printing your document again. No Check power cable connection. Return printer for repair. START Is the...
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... only one Yes media type at a time. Self-Test printed OK? Yes Your printer is No sufficient media in tray. No Two or more media types loaded? No Load media correctly. Yes Check Bypass Stopper. START Paper jam? Yes Alternative media feed in tray? No Print a Self-Test. Try printing your document again. Check that there is correctly set up. Yes Print a Sample Page. Sample page prints OK? No STOP Yes Use correct media type. Yes Clear paper jam. No Enough media in use? Yes No Send printer for repair. No Still having paper feed problems?
... only one Yes media type at a time. Self-Test printed OK? Yes Your printer is No sufficient media in tray. No Two or more media types loaded? No Load media correctly. Yes Check Bypass Stopper. START Paper jam? Yes Alternative media feed in tray? No Print a Self-Test. Try printing your document again. Check that there is correctly set up. Yes Print a Sample Page. Sample page prints OK? No STOP Yes Use correct media type. Yes Clear paper jam. No Enough media in use? Yes No Send printer for repair. No Still having paper feed problems?
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Remove protective Yes tape from print cartridges. Replace print cartridge. Yes See Problems with a Network Printer. No Printer sharing a port? Yes Stop sharing port. No STOP No Print cartridge out of Yes ink? No Blank page still prints? Yes Make sure the No printer is selected as current or default printer. START Tape on a network? Yes Send printer for repair. No Printer settings correct? Printer shared on the print cartridges?
Remove protective Yes tape from print cartridges. Replace print cartridge. Yes See Problems with a Network Printer. No Printer sharing a port? Yes Stop sharing port. No STOP No Print cartridge out of Yes ink? No Blank page still prints? Yes Make sure the No printer is selected as current or default printer. START Tape on a network? Yes Send printer for repair. No Printer settings correct? Printer shared on the print cartridges?
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Yes Light pattern normal? Yes Self-test prints? Yes Printer sounds OK? Yes Paper feeds OK? See No Troubleshooting Paper Feed Problems. See No Troubleshooting the Self-Test. See No Troubleshooting Paper Eject Problems. See No Troubleshooting Unusual Noises. Yes Paper ejects OK? START Power Light ON when Power Button pressed? Yes STOP See No Troubleshooting Power ON Problems. See No Troubleshooting Printer Initialization Problems. See No Troubleshooting with the LEDs. Yes Printer initializes?
Yes Light pattern normal? Yes Self-test prints? Yes Printer sounds OK? Yes Paper feeds OK? See No Troubleshooting Paper Feed Problems. See No Troubleshooting the Self-Test. See No Troubleshooting Paper Eject Problems. See No Troubleshooting Unusual Noises. Yes Paper ejects OK? START Power Light ON when Power Button pressed? Yes STOP See No Troubleshooting Power ON Problems. See No Troubleshooting Printer Initialization Problems. See No Troubleshooting with the LEDs. Yes Printer initializes?
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Voltage measures +19V (B+)? Yes Measure output voltage of Power Supply PCA. No Measure voltages on ? Yes Check Wire Harness Assemblies. Yes Power cord OK? START Cleanout Trough locked? Yes No Replace Power Supply Assembly. No Lock Cleanout Trough. Power Light on Logic PCA. Voltages +5V and +18V? No Check power cord. No Replace Logic PCA Assembly. STOP Yes
Voltage measures +19V (B+)? Yes Measure output voltage of Power Supply PCA. No Measure voltages on ? Yes Check Wire Harness Assemblies. Yes Power cord OK? START Cleanout Trough locked? Yes No Replace Power Supply Assembly. No Lock Cleanout Trough. Power Light on Logic PCA. Voltages +5V and +18V? No Check power cord. No Replace Logic PCA Assembly. STOP Yes
Support Guide
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.../+32V from Power Supply Module To Power Supply Module - Ink Cancel Service Station (LEFT HAND SIDE) 15.975MHz Crystal Oop Sensor x5 Line Feed Motor Driver Output Ramp Motor Driver Dudley III ASIC Interface Signals Trident+ ASIC Interface Signals 24 Ways Flex connected to turn ON/OFF PSM. Power Switch Status Sense Power Supply Moule x2 x5 x2 x2 Output Ramp Motor Line Feed Board Line Feed Motor (RIGHT HAND SIDE) Carriage Motor Lee Chin...
.../+32V from Power Supply Module To Power Supply Module - Ink Cancel Service Station (LEFT HAND SIDE) 15.975MHz Crystal Oop Sensor x5 Line Feed Motor Driver Output Ramp Motor Driver Dudley III ASIC Interface Signals Trident+ ASIC Interface Signals 24 Ways Flex connected to turn ON/OFF PSM. Power Switch Status Sense Power Supply Moule x2 x5 x2 x2 Output Ramp Motor Line Feed Board Line Feed Motor (RIGHT HAND SIDE) Carriage Motor Lee Chin...
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Line Feed Motor, No Logic PCA, or Left Support Assembly faulty. Replace one at a time to Main Logic Harness Assembly OK? No Reseat OOPS flag. Carriage Motor, No Logic PCA, or Encoder Strip faulty. Yes Trough-1 Assembly rollers rotate? No Service Station or Logic PCA faulty. START Connections to isolate the cause. Yes Carriage moves out of home position? Yes END Check connection between Main No Logic Harness and Logic PCA Assemblies. Yes OOPS flag moves freely? Yes Service Station moves smoothly? No Gears on Drive Roller loose?
Line Feed Motor, No Logic PCA, or Left Support Assembly faulty. Replace one at a time to Main Logic Harness Assembly OK? No Reseat OOPS flag. Carriage Motor, No Logic PCA, or Encoder Strip faulty. Yes Trough-1 Assembly rollers rotate? No Service Station or Logic PCA faulty. START Connections to isolate the cause. Yes Carriage moves out of home position? Yes END Check connection between Main No Logic Harness and Logic PCA Assemblies. Yes OOPS flag moves freely? Yes Service Station moves smoothly? No Gears on Drive Roller loose?
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Yes Interpret error trap code. STOP Interpret basic Yes error light pattern and fix printer condition. Yes Determine Yes Error trap pattern? No Basic error light pattern? No Advanced error light pattern? No advanced error light pattern and fix printer condition. START Light Patterns normal? Use Field Diagnostic No Software to help solve problem.
Yes Interpret error trap code. STOP Interpret basic Yes error light pattern and fix printer condition. Yes Determine Yes Error trap pattern? No Basic error light pattern? No Advanced error light pattern? No advanced error light pattern and fix printer condition. START Light Patterns normal? Use Field Diagnostic No Software to help solve problem.
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START Remove media from paper tray and feed it into paper tray and press Resume Button. Does pressure plate rise? Power off printer. STOP Paper ejects OK? Upper Paper Guide Assembly or Starwheels Assembly faulty. Replace one part at a time to isolate the problem. Printer pulls paper in? Yes OOPS flag, Logic No PCA Assembly, or Left Support Assembly faulty. No Yes Replace paper into Rear Media Feed. No Replace Input Tray Assembly. Pick Roller Yes Assembly or Pick Separator faulty.
START Remove media from paper tray and feed it into paper tray and press Resume Button. Does pressure plate rise? Power off printer. STOP Paper ejects OK? Upper Paper Guide Assembly or Starwheels Assembly faulty. Replace one part at a time to isolate the problem. Printer pulls paper in? Yes OOPS flag, Logic No PCA Assembly, or Left Support Assembly faulty. No Yes Replace paper into Rear Media Feed. No Replace Input Tray Assembly. Pick Roller Yes Assembly or Pick Separator faulty.
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... in test pattern? No Yes Gaps in test pattern? Carriage PCA, Yes Flex Cable or Logic PCA faulty. No Out of ink? Pen recovery successful? Replace one at a time to isolate problem. Self-Test looks OK? Yes No Change print cartridges and reprint Nozzle Pattern Diagnostic test. Yes Self-Test looks OK? Perform Pen Yes Recovery Diagnostic test. No Print Self-Test page. START Self-Test patterns appear No on the print cartridge? Clean print No Cartridges and reprint Self-Test. Remove...
... in test pattern? No Yes Gaps in test pattern? Carriage PCA, Yes Flex Cable or Logic PCA faulty. No Out of ink? Pen recovery successful? Replace one at a time to isolate problem. Self-Test looks OK? Yes No Change print cartridges and reprint Nozzle Pattern Diagnostic test. Yes Self-Test looks OK? Perform Pen Yes Recovery Diagnostic test. No Print Self-Test page. START Self-Test patterns appear No on the print cartridge? Clean print No Cartridges and reprint Self-Test. Remove...
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Paper exits printer? No Trough-1 Assembly warped, Drive Roller Assembly gears broken, or Pick Separator faulty. START Paper skewed? Yes Can you No clear paper jam? No STOP No Check for Skew Test failure and replace part accordingly. Yes Output guides are bent or defective. Paper forms a "U" on the paper output guides? Replace Output Mechanism Assembly. Yes Replace necessary parts.
Paper exits printer? No Trough-1 Assembly warped, Drive Roller Assembly gears broken, or Pick Separator faulty. START Paper skewed? Yes Can you No clear paper jam? No STOP No Check for Skew Test failure and replace part accordingly. Yes Output guides are bent or defective. Paper forms a "U" on the paper output guides? Replace Output Mechanism Assembly. Yes Replace necessary parts.
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Pick Roller Yes Assembly or Drive Roller Assembly may be dirty or sliders Yes for Carriage may be faulty. No Noise from Service Station? Carriage Rod may have metal particles on them. START Noise from Rollers? No Noise from Carriage? No STOP Wiper Assembly, Pallet Assembly, Yes or Service Station Drive Shaft may be faulty. Yes Line Feed Motor may be faulty. No Noise from Left Support Assembly? Replace one part at a time to isolate the cause.
Pick Roller Yes Assembly or Drive Roller Assembly may be dirty or sliders Yes for Carriage may be faulty. No Noise from Service Station? Carriage Rod may have metal particles on them. START Noise from Rollers? No Noise from Carriage? No STOP Wiper Assembly, Pallet Assembly, Yes or Service Station Drive Shaft may be faulty. Yes Line Feed Motor may be faulty. No Noise from Left Support Assembly? Replace one part at a time to isolate the cause.
