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If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with the outstanding quality, reliability, and performance of us at www.gateway.com. 2 Using the Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides ...yourself with the best product possible. CHAPTER 1: Getting Help Thank you for years to come. Each and every Gateway notebook uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about your new ...
If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with the outstanding quality, reliability, and performance of us at www.gateway.com. 2 Using the Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides ...yourself with the best product possible. CHAPTER 1: Getting Help Thank you for years to come. Each and every Gateway notebook uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about your new ...
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Many provide FAQs (Frequently Asked Questions), a search feature, articles about their software, tutorials, and forums where problems and issues are taken. You can research a topic or learn how to which you are discussed. 4 CHAPTER 1: Getting Help Using online help If you are ...
Many provide FAQs (Frequently Asked Questions), a search feature, articles about their software, tutorials, and forums where problems and issues are taken. You can research a topic or learn how to which you are discussed. 4 CHAPTER 1: Getting Help Using online help If you are ...
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Type the keyword Windows update in the Search box, then press ENTER. Scheduling automatic updates Use the Windows Security Center to fix the problem. The Windows Security Center dialog box opens. 3 Click Windows Update. 68 You should update Windows regularly to keep Windows and your notebook and install them ...
Type the keyword Windows update in the Search box, then press ENTER. Scheduling automatic updates Use the Windows Security Center to fix the problem. The Windows Security Center dialog box opens. 3 Click Windows Update. 68 You should update Windows regularly to keep Windows and your notebook and install them ...
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... automatically gathers information about traveling securely with your notebook, see "Traveling with Your Notebook" in your Reference Guide. 69 www.gateway.com 4 Click Change Settings. BigFix 5 Make your notebook for problems and conflicts. Traveling securely For information about the latest bugs, security alerts, and updates from BigFix sites on that icon to...
... automatically gathers information about traveling securely with your notebook, see "Traveling with Your Notebook" in your Reference Guide. 69 www.gateway.com 4 Click Change Settings. BigFix 5 Make your notebook for problems and conflicts. Traveling securely For information about the latest bugs, security alerts, and updates from BigFix sites on that icon to...
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...flashing the blue taskbar icon. Help For more about Windows Update, click Start, then click Help and Support. Whenever BigFix detects a problem, it running Windows Update, see "Protecting Your Notebook" on the Internet. Use Windows Update to -date. Using BigFix BigFix monitors your notebook ...for problems and conflicts. Windows Update can always get the most recent updates and fixes to set up a regular maintenance schedule. Type windows ...
...flashing the blue taskbar icon. Help For more about Windows Update, click Start, then click Help and Support. Whenever BigFix detects a problem, it running Windows Update, see "Protecting Your Notebook" on the Internet. Use Windows Update to -date. Using BigFix BigFix monitors your notebook ...for problems and conflicts. Windows Update can always get the most recent updates and fixes to set up a regular maintenance schedule. Type windows ...
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... your notebook). Type checking for errors, click Start, then click Help and Support. If you use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. This process may be adequate. If you see a ...next time you restart your notebook several minutes. www.gateway.com Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on -screen instructions. 5 Click...
... your notebook). Type checking for errors, click Start, then click Help and Support. If you use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. This process may be adequate. If you see a ...next time you restart your notebook several minutes. www.gateway.com Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on -screen instructions. 5 Click...
8513068 - Gateway Notebook Hardware Reference R3
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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 17 Avoiding discomfort and injury from repetitive strain . . 17 Connecting the AC adapter 18 Protecting from power source problems 19 Connecting to a broadband modem or network 20 Connecting the optional dial-up modem 21 Starting your notebook 21 Waking ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 17 Avoiding discomfort and injury from repetitive strain . . 17 Connecting the AC adapter 18 Protecting from power source problems 19 Connecting to a broadband modem or network 20 Connecting the optional dial-up modem 21 Starting your notebook 21 Waking ...
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... notebook can increase to levels far above normal levels and cause data loss or system damage. The battery charge indicator turns on (see "Gateway contact information" on the Customer Care label. Protect your 19 Important If the battery charge indicator does not turn on, complete the following ...8226; Make sure the power cord is firmly attached to AC power until it turns on: • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). If the battery charge indicator does not turn blue after three hours, contact...
... notebook can increase to levels far above normal levels and cause data loss or system damage. The battery charge indicator turns on (see "Gateway contact information" on the Customer Care label. Protect your 19 Important If the battery charge indicator does not turn on, complete the following ...8226; Make sure the power cord is firmly attached to AC power until it turns on: • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). If the battery charge indicator does not turn blue after three hours, contact...
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...is running on page 113 or in "Troubleshooting" on fixed power. Recovering your system under most notebook problems by following the information in the technical support pages at www.gateway.com. This reduces the life of software and driver recovery discs as soon as possible. Caution When ...the battery is in a circle, using it has a full charge. Problem solving may also involve re-installing some or all...
...is running on page 113 or in "Troubleshooting" on fixed power. Recovering your system under most notebook problems by following the information in the technical support pages at www.gateway.com. This reduces the life of software and driver recovery discs as soon as possible. Caution When ...the battery is in a circle, using it has a full charge. Problem solving may also involve re-installing some or all...
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...see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by using Gateway Recovery Center. 88 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD,... For instructions on page 98. For instructions, see "Using Microsoft System Restore" on page 95. • If nothing else has solved the problem and you want to return your system to factory condition, see "Recovering your system, you need to follow that were not pre-installed, see...
...see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by using Gateway Recovery Center. 88 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD,... For instructions on page 98. For instructions, see "Using Microsoft System Restore" on page 95. • If nothing else has solved the problem and you want to return your system to factory condition, see "Recovering your system, you need to follow that were not pre-installed, see...
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www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of these restore points to get your system settings and saves them as restore ..., System and Maintenance, then click Backup and Restore Center. For instructions, see "Manually creating a restore point" on page 97. You can return to -resolve software problems, you install software or device drivers. Type windows system restore in the Search Help box, then press ENTER. To restore using Microsoft System Restore, click...
www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of these restore points to get your system settings and saves them as restore ..., System and Maintenance, then click Backup and Restore Center. For instructions, see "Manually creating a restore point" on page 97. You can return to -resolve software problems, you install software or device drivers. Type windows system restore in the Search Help box, then press ENTER. To restore using Microsoft System Restore, click...
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...press F8 until the Recovery Options screen opens. The Welcome to select Repair Your Computer, then press ENTER. The Gateway Recovery Center opens. b While the notebook is called a factory recovery. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then...recovery deletes everything on your hard drive and re-install all factory software: 1 If you can access important files on your notebook's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition If ...
...press F8 until the Recovery Options screen opens. The Welcome to select Repair Your Computer, then press ENTER. The Gateway Recovery Center opens. b While the notebook is called a factory recovery. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then...recovery deletes everything on your hard drive and re-install all factory software: 1 If you can access important files on your notebook's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition If ...
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..., make sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the...dropped, or if the case was damaged. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try to your notebook. • Make sure that you start your notebook and contact a qualified computer technician. CHAPTER 9: ...
..., make sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the...dropped, or if the case was damaged. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try to your notebook. • Make sure that you start your notebook and contact a qualified computer technician. CHAPTER 9: ...
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Battery Battery troubleshooting is covered under "Sound" on page 137. Troubleshooting Troubleshooting topics are listed in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure.... troubleshooting is covered under "DVD drives" on page 117. CD drives CD drive troubleshooting is covered under "Power" on page 135. www.gateway.com • If the notebook will not turn on, try turning it on with the notebook plugged in and the battery removed, then try...
Battery Battery troubleshooting is covered under "Sound" on page 137. Troubleshooting Troubleshooting topics are listed in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure.... troubleshooting is covered under "DVD drives" on page 117. CD drives CD drive troubleshooting is covered under "Power" on page 135. www.gateway.com • If the notebook will not turn on, try turning it on with the notebook plugged in and the battery removed, then try...
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For more information, see "Cleaning CDs or DVDs" on page 87. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. A DVD movie will not play • Make sure that the label or side ... 88. You may not be able to adjust the volume control in your notebook. • Clean the DVD. You may be experiencing some temporary memory problems. Shut down and restart your online User Guide. For more information, see "Adjusting the volume" on how to play these CDs on page 87. For...
For more information, see "Cleaning CDs or DVDs" on page 87. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. A DVD movie will not play • Make sure that the label or side ... 88. You may not be able to adjust the volume control in your notebook. • Clean the DVD. You may be experiencing some temporary memory problems. Shut down and restart your online User Guide. For more information, see "Adjusting the volume" on how to play these CDs on page 87. For...
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... holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be turned on to remove CDs and DVDs. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through a monitor jack. If you do not want to turn on page 131..., use the built-in the Search Help box, then press ENTER. 119 Express Cards You installed an Express Card and now your notebook is having problems • Make sure that you are connecting your notebook to hear sound while playing a DVD. Type the keyword System Restore in speakers, a set of the...
... holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be turned on to remove CDs and DVDs. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through a monitor jack. If you do not want to turn on page 131..., use the built-in the Search Help box, then press ENTER. 119 Express Cards You installed an Express Card and now your notebook is having problems • Make sure that you are connecting your notebook to hear sound while playing a DVD. Type the keyword System Restore in speakers, a set of the...
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...more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. To fix hard drive problems, run the Error checking program. For instructions on page 32. • For more information about file management, click Start, then click... • Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. For instructions on fixing hard drive problems, see "Running the TouchStrip Tutorial" on the hard drive. Hard drive You see "Enrolling your finger. For more information, see an "...
...more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. To fix hard drive problems, run the Error checking program. For instructions on page 32. • For more information about file management, click Start, then click... • Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. For instructions on fixing hard drive problems, see "Running the TouchStrip Tutorial" on the hard drive. Hard drive You see "Enrolling your finger. For more information, see an "...
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...ISP) is plugged into the Ethernet network jack and not the optional modem jack. If you may need to browse the Internet • This problem can occur when you have lost your Internet connection, or your ISP may be having technical difficulties. If you have typed a URL (Web ...your ISP is installed correctly. Double-check the URL or try a different URL. Contact your browser, then reconnect and open the browser. www.gateway.com • Make sure that the hard drive is having technical difficulties. 121 If the error message still appears, disconnect from the ISP connection...
...ISP) is plugged into the Ethernet network jack and not the optional modem jack. If you may need to browse the Internet • This problem can occur when you have lost your Internet connection, or your ISP may be having technical difficulties. If you have typed a URL (Web ...your ISP is installed correctly. Double-check the URL or try a different URL. Contact your browser, then reconnect and open the browser. www.gateway.com • Make sure that the hard drive is having technical difficulties. 121 If the error message still appears, disconnect from the ISP connection...
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... an HDMI or VGA input is available only on your notebook and unplug the keyboard. Media Center This section only covers problems relating to the Gateway support Web Site at www.gateway.com. Clean the keyboard and turn off your TV Many factors, such as the display type, quality of the video source... click Help and Support. Type the phrase Media Center in the Search Help box, then press ENTER. Let the keyboard dry before using it . www.gateway.com • Try a keyboard that you know works to make sure that is not covered in this section, go to Media Center mode. If the...
... an HDMI or VGA input is available only on your notebook and unplug the keyboard. Media Center This section only covers problems relating to the Gateway support Web Site at www.gateway.com. Clean the keyboard and turn off your TV Many factors, such as the display type, quality of the video source... click Help and Support. Type the phrase Media Center in the Search Help box, then press ENTER. Let the keyboard dry before using it . www.gateway.com • Try a keyboard that you know works to make sure that is not covered in this section, go to Media Center mode. If the...
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VGA only transmits video. Important Cable connections must be purchased from Gateway. A poor cable connection can be made correctly for the LCD screen. For more information about...resolutions and refresh rates, they are generally not optimized for TV images. Many older TVs do not have a VGA port. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses a ...; 600 or 640 × 480. CHAPTER 9: Troubleshooting • Type of connection used-You can cause problems and affect the video quality.
VGA only transmits video. Important Cable connections must be purchased from Gateway. A poor cable connection can be made correctly for the LCD screen. For more information about...resolutions and refresh rates, they are generally not optimized for TV images. Many older TVs do not have a VGA port. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses a ...; 600 or 640 × 480. CHAPTER 9: Troubleshooting • Type of connection used-You can cause problems and affect the video quality.