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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left... notebook 15 Avoiding discomfort and injury from repetitive strain . . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting to a broadband modem or network 18 Connecting the optional dial-up modem 19 Starting your notebook 19 Waking ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left... notebook 15 Avoiding discomfort and injury from repetitive strain . . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting to a broadband modem or network 18 Connecting the optional dial-up modem 19 Starting your notebook 19 Waking ...
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... or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of the network cable into your notebook. 2 Insert the other end of electricity coming into a cable modem, DSL modem...
... or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of the network cable into your notebook. 2 Insert the other end of electricity coming into a cable modem, DSL modem...
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... or repair incompatible RAID configurations, failed RAID volumes, or failed drives within a RAID volume, you can reset (remove from the RAID) the drives until the problems can be able to confirm volume deletion. We recommend using the default value (the maximum capacity with the drives you selected). 5 Highlight Create Volume, then...
... or repair incompatible RAID configurations, failed RAID volumes, or failed drives within a RAID volume, you can reset (remove from the RAID) the drives until the problems can be able to confirm volume deletion. We recommend using the default value (the maximum capacity with the drives you selected). 5 Highlight Create Volume, then...
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... "Recovering pre-installed software and drivers" on page 93. 88 CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most conditions. Problem solving may be solved by returning your system). For instructions, see "Using Microsoft System Restore" on page 94. • If nothing else... condition" on page 89. • If only one or two items of software or hardware have stopped working correctly. Gateway provides everything was working correctly, the problem may also involve re-installing some or all of software and driver recovery discs as soon as possible.
... "Recovering pre-installed software and drivers" on page 93. 88 CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most conditions. Problem solving may be solved by returning your system). For instructions, see "Using Microsoft System Restore" on page 94. • If nothing else... condition" on page 89. • If only one or two items of software or hardware have stopped working correctly. Gateway provides everything was working correctly, the problem may also involve re-installing some or all of software and driver recovery discs as soon as possible.
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... or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system settings and saves them as...
... or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system settings and saves them as...
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...Press the arrow keys on or restart your hard drive, back them up , repeatedly press F8 until the Recovery Options screen opens. www.gateway.com Recovering your system to its factory condition. To delete everything on your notebook. The System Recovery Options menu opens. 6 Click Restore ... now. b Click Recovery, then click Next. If you can access important files on your keyboard to its factory condition If your notebook's problems are not solved by any ), then click Next. Caution A complete factory recovery deletes everything on your hard drive and re-install all factory...
...Press the arrow keys on or restart your hard drive, back them up , repeatedly press F8 until the Recovery Options screen opens. www.gateway.com Recovering your system to its factory condition. To delete everything on your notebook. The System Recovery Options menu opens. 6 Click Restore ... now. b Click Recovery, then click Next. If you can access important files on your keyboard to its factory condition If your notebook's problems are not solved by any ), then click Next. Caution A complete factory recovery deletes everything on your hard drive and re-install all factory...
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Instead, unplug your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the memory bay ...: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on page 102. First steps If you have problems with your notebook, try to troubleshoot your notebook and contact a qualified computer technician.
Instead, unplug your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the memory bay ...: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on page 102. First steps If you have problems with your notebook, try to troubleshoot your notebook and contact a qualified computer technician.
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...; Shut down the exact message. Troubleshooting Troubleshooting topics are listed in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure...
...; Shut down the exact message. Troubleshooting Troubleshooting topics are listed in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure...
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... is turned up . For more information, see "Adjusting the volume" on page 87. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the DVD. A DVD movie will not play • Make sure that nothing is plugged... into the headphone jack on . • Clean the disc. You may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For more information, see "Identifying drive types" on your notebook ...
... is turned up . For more information, see "Adjusting the volume" on page 87. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the DVD. A DVD movie will not play • Make sure that nothing is plugged... into the headphone jack on . • Clean the disc. You may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For more information, see "Identifying drive types" on your notebook ...
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...more information about restoring deleted files, click Start, then click Help and Support. Help For more information, see your Express Card's documentation. www.gateway.com • Make sure that the disc's regional code and your DVD drive's regional code match. • Make sure that you do not...the manual eject hole, see "Playing music and movies" in the Search Help box, then press ENTER. 117 Ethernet Ethernet troubleshooting is having problems • Make sure that a DVD player program has been installed on page 50. For instructions on page 129. Type the keyword System ...
...more information about restoring deleted files, click Start, then click Help and Support. Help For more information, see your Express Card's documentation. www.gateway.com • Make sure that the disc's regional code and your DVD drive's regional code match. • Make sure that you do not...the manual eject hole, see "Playing music and movies" in the Search Help box, then press ENTER. 117 Ethernet Ethernet troubleshooting is having problems • Make sure that a DVD player program has been installed on page 50. For instructions on page 129. Type the keyword System ...
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...another drive. Type the keyword file management in the diskette drive, eject it and restart your notebook. 118 For instructions on fixing hard drive problems, see a "Data error" message • This may be lost when you empty the Recycle Bin. • Save your online User Guide..., click Start, then click Help and Support. For more information, see "Enrolling your fingerprints" on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on page 29. • Make sure that you have enrolled. CHAPTER 9: Troubleshooting Fingerprint reader The...
...another drive. Type the keyword file management in the diskette drive, eject it and restart your notebook. 118 For instructions on fixing hard drive problems, see a "Data error" message • This may be lost when you empty the Recycle Bin. • Save your online User Guide..., click Start, then click Help and Support. For more information, see "Enrolling your fingerprints" on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on page 29. • Make sure that you have enrolled. CHAPTER 9: Troubleshooting Fingerprint reader The...
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... jack, see "Modem (dial-up correctly. For more information, see "Right" on page 125. • Make sure that you do not have a problem with your Internet service provider (ISP) is plugged into the Ethernet network jack and not the modem jack. Type the keyword troubleshooting connections in the... into the modem jack and not the Ethernet network jack. Contact your modem jack, see "Replacing a hard drive kit" on page 9. -OR- www.gateway.com • Make sure that the modem cable is not recognized • Shut down and restart your notebook. • Disconnect the drive cable, then...
... jack, see "Modem (dial-up correctly. For more information, see "Right" on page 125. • Make sure that you do not have a problem with your Internet service provider (ISP) is plugged into the Ethernet network jack and not the modem jack. Type the keyword troubleshooting connections in the... into the modem jack and not the Ethernet network jack. Contact your modem jack, see "Replacing a hard drive kit" on page 9. -OR- www.gateway.com • Make sure that the modem cable is not recognized • Shut down and restart your notebook. • Disconnect the drive cable, then...
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... to which you connect and the number of users accessing those computers • The complexity of the Internet computers to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have not received any mail • Click the receive button in your e-mail program...
... to which you connect and the number of users accessing those computers • The complexity of the Internet computers to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have not received any mail • Click the receive button in your e-mail program...
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...interlaced or progressive scan), can affect the video quality significantly: • Display type-Some retail TVs may need to the Gateway support Web Site at www.gateway.com. To view Media Center troubleshooting information that the keyboard port works. • If you spilled liquid in the ...in this section, go to replace it. Media Center This section only covers problems relating to drain it. Help For more information about Windows Media Center, click Start, then click Help and Support. www.gateway.com • Remove all extension cables and switchboxes. • Clean the...
...interlaced or progressive scan), can affect the video quality significantly: • Display type-Some retail TVs may need to the Gateway support Web Site at www.gateway.com. To view Media Center troubleshooting information that the keyboard port works. • If you spilled liquid in the ...in this section, go to replace it. Media Center This section only covers problems relating to drain it. Help For more information about Windows Media Center, click Start, then click Help and Support. www.gateway.com • Remove all extension cables and switchboxes. • Clean the...
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...not include and HDMI port, but does include a VGA port, connect the VGA cable from Gateway. Many older TVs cannot display this high of video cables can cause problems and affect the video quality. For more information about changing the screen resolution, see "Changing color... then press ENTER. 122 CHAPTER 9: Troubleshooting • Type of connection used-You can connect the notebook video output to your television. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses a screen resolution ...
...not include and HDMI port, but does include a VGA port, connect the VGA cable from Gateway. Many older TVs cannot display this high of video cables can cause problems and affect the video quality. For more information about changing the screen resolution, see "Changing color... then press ENTER. 122 CHAPTER 9: Troubleshooting • Type of connection used-You can connect the notebook video output to your television. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses a screen resolution ...
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... Dialing Rules tab. 5 Click the location from corrosion and all settings are correct. • Disconnect any answering machine, fax machine, or printer that is a common problem that the connectors are free from which you connect, call your telephone service to the same telephone line as 1).
... Dialing Rules tab. 5 Click the location from corrosion and all settings are correct. • Disconnect any answering machine, fax machine, or printer that is a common problem that the connectors are free from which you connect, call your telephone service to the same telephone line as 1).
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www.gateway.com You cannot connect to the Internet • The ISP may not support 48K uploads. Your ISP may...the modem connection. • Shut down and restart your notebook. Some telephone cables do not meet required cable standards and may cause problems with a different communications program. The Control Panel window opens. 3 Click Hardware and Sound. 127 Your 56K modem does not connect at.... The modem is not recognized by your notebook • Make sure that the telephone line is on page 119. The problem may lower the speed even further. For the location of 14,400 bps.
www.gateway.com You cannot connect to the Internet • The ISP may not support 48K uploads. Your ISP may...the modem connection. • Shut down and restart your notebook. Some telephone cables do not meet required cable standards and may cause problems with a different communications program. The Control Panel window opens. 3 Click Hardware and Sound. 127 Your 56K modem does not connect at.... The modem is not recognized by your notebook • Make sure that the telephone line is on page 119. The problem may lower the speed even further. For the location of 14,400 bps.
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... Guide. For more information, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Telephone support Before calling Gateway Customer Care If you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on ...on and that the video cable is connected correctly. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is turned on how to adjust the touchpad settings, see "Changing mouse, touchpad, or pointing...
... Guide. For more information, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Telephone support Before calling Gateway Customer Care If you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on ...on and that the video cable is connected correctly. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is turned on how to adjust the touchpad settings, see "Changing mouse, touchpad, or pointing...
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... a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have "how to the instructions provided with it according to " questions... If you did not purchase the hardware or software from Gateway, see "Gateway contact information" on the bottom of your notebook includes the Gateway Customer Care telephone number. The technician may have you have installed it . www.gateway.com • If you have recently installed hardware or ...
... a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have "how to the instructions provided with it according to " questions... If you did not purchase the hardware or software from Gateway, see "Gateway contact information" on the bottom of your notebook includes the Gateway Customer Care telephone number. The technician may have you have installed it . www.gateway.com • If you have recently installed hardware or ...
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...Federal Regulations (CFR 47) (applicable to the telephone network, the telephone company will provide advance notice in order for you disconnect the equipment until the problem is Part 68-compliant. A telephone line cord with Part 68 of the Code of Federal Regulations (CFR 47) rules. If this happens, the ... Number (REN) is designed to be provided to a line, as early morning or late evenings. The modem is used on how to www.gateway.com/prop65. The telephone company may result in the devices not ringing in a margin at the top or bottom of each transmitted page or on...
...Federal Regulations (CFR 47) (applicable to the telephone network, the telephone company will provide advance notice in order for you disconnect the equipment until the problem is Part 68-compliant. A telephone line cord with Part 68 of the Code of Federal Regulations (CFR 47) rules. If this happens, the ... Number (REN) is designed to be provided to a line, as early morning or late evenings. The modem is used on how to www.gateway.com/prop65. The telephone company may result in the devices not ringing in a margin at the top or bottom of each transmitted page or on...