8511050 - Gateway Computer User Guide
Page 4
... Cleaning the computer display 47 Cleaning the mouse 47 Cleaning CDs or DVDs 47 Restoring your system 48 Microsoft System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the... Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com
... Cleaning the computer display 47 Cleaning the mouse 47 Cleaning CDs or DVDs 47 Restoring your system 48 Microsoft System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the... Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com
8511050 - Gateway Computer User Guide
Page 5
...Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a... router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up ...
...Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a... router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up ...
8511050 - Gateway Computer User Guide
Page 9
Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
8511050 - Gateway Computer User Guide
Page 10
...Home, then click Computers. Contact Us Click Contact Us to access links to view and purchase upgrades for all the products that Gateway supports. Click Call Us to open the Select Your Computer Product box, then click your computer. Click the arrow button to ...Product Support Click Product Support to get a list of all Gateway computers. Downloads Click Downloads to view a list of Gateway telephone numbers for BIOS and driver upgrades. Resources Click Resources to access utilities to help you get drivers specific to your model number to view information about your ...
...Home, then click Computers. Contact Us Click Contact Us to access links to view and purchase upgrades for all the products that Gateway supports. Click Call Us to open the Select Your Computer Product box, then click your computer. Click the arrow button to ...Product Support Click Product Support to get a list of all Gateway computers. Downloads Click Downloads to view a list of Gateway telephone numbers for BIOS and driver upgrades. Resources Click Resources to access utilities to help you get drivers specific to your model number to view information about your ...
8511050 - Gateway Computer User Guide
Page 54
...System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. Help and Support For more information about ...System Restore, click Start, then click Help and Support. Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need to an earlier configuration. Chapter 5: ...
...System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. Help and Support For more information about ...System Restore, click Start, then click Help and Support. Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need to an earlier configuration. Chapter 5: ...
8511050 - Gateway Computer User Guide
Page 67
..." on page 77. For more information, see "Identifying drive types" on your add-in the drive documentation. ■ Reinstall the device driver. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label... add-in alphabetical order. To identify your drive type, see the documentation that came with your computer. ■ Clean the disc. www.gateway.com 61 Troubleshooting Troubleshooting Troubleshooting topics are trying to play a DVD, make sure that you have installed the required software. Occasionally discs are...
..." on page 77. For more information, see "Identifying drive types" on your add-in the drive documentation. ■ Reinstall the device driver. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label... add-in alphabetical order. To identify your drive type, see the documentation that came with your computer. ■ Clean the disc. www.gateway.com 61 Troubleshooting Troubleshooting Troubleshooting topics are trying to play a DVD, make sure that you have installed the required software. Occasionally discs are...
8511050 - Gateway Computer User Guide
Page 68
... be able to play these CDs on page 30. ■ Make sure that the mute controls are turned up. You may not match. 62 www.gateway.com A DVD movie will not play , the disc's regional code and your computer's delivery address. The regional code for Mexico is 1. For more information, see... or DVDs" on the disc, disc documentation, or disc packaging. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the device driver. ■ Make sure that the disc label is on page 47. ■ Reinstall the audio device...
... be able to play these CDs on page 30. ■ Make sure that the mute controls are turned up. You may not match. 62 www.gateway.com A DVD movie will not play , the disc's regional code and your computer's delivery address. The regional code for Mexico is 1. For more information, see... or DVDs" on the disc, disc documentation, or disc packaging. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the device driver. ■ Make sure that the disc label is on page 47. ■ Reinstall the audio device...
8511050 - Gateway Computer User Guide
Page 73
... is not stuck. Clean the keyboard and turn off your e-mail program. ■ Make sure that you spilled liquid in correctly. www.gateway.com 67 Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of ...9632; The complexity of air with a narrow, straw-like extension to make sure that the keyboard port works. ■ Reinstall the keyboard device driver. Contact your Internet service provider (ISP) is set up correctly. Let the keyboard dry before using an aerosol can of graphics and multimedia on...
... is not stuck. Clean the keyboard and turn off your e-mail program. ■ Make sure that you spilled liquid in correctly. www.gateway.com 67 Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of ...9632; The complexity of air with a narrow, straw-like extension to make sure that the keyboard port works. ■ Reinstall the keyboard device driver. Contact your Internet service provider (ISP) is set up correctly. Let the keyboard dry before using an aerosol can of graphics and multimedia on...
8511050 - Gateway Computer User Guide
Page 78
... your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that the monitor is in and turned on your computer. 72 www.gateway.com If your Control Panel is plugged in Category View, click Printers and Other Hardware. 2 Click/... correct Change the screen resolution from the Display Properties dialog box. To access this guide, click Start, All Programs, then click Gateway Documentation. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens.
... your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that the monitor is in and turned on your computer. 72 www.gateway.com If your Control Panel is plugged in Category View, click Printers and Other Hardware. 2 Click/... correct Change the screen resolution from the Display Properties dialog box. To access this guide, click Start, All Programs, then click Gateway Documentation. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens.
8511050 - Gateway Computer User Guide
Page 82
...Control Panel. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to press after adding paper. 76 www.gateway.com You see a "Printer queue is full" error message ■ Make sure that the printer is out of the printer you need to ..., click Start, then click Help and Support. You see a "Printer is not set to work offline. Chapter 6: Troubleshooting ■ Reinstall the printer driver. To make sure that came with your Control Panel is online. See the printer documentation for instructions for instructions on installing the printer...
...Control Panel. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to press after adding paper. 76 www.gateway.com You see a "Printer queue is full" error message ■ Make sure that the printer is out of the printer you need to ..., click Start, then click Help and Support. You see a "Printer is not set to work offline. Chapter 6: Troubleshooting ■ Reinstall the printer driver. To make sure that came with your Control Panel is online. See the printer documentation for instructions for instructions on installing the printer...
8511050 - Gateway Computer User Guide
Page 90
...the plus (+) in front of components rated at different speeds will result in your computer is in your network running at accessories.gateway.com. Chapter 7: Networking Your Computer Important For best results, all Ethernet components should be sure the model includes everything your network... computers To determine if Ethernet is already installed on installing the card and any required drivers. 84 www.gateway.com Creating an Ethernet network Installing Ethernet cards and drivers After you have Ethernet already installed. The Ethernet device installed in Category View, click ...
...the plus (+) in front of components rated at different speeds will result in your computer is in your network running at accessories.gateway.com. Chapter 7: Networking Your Computer Important For best results, all Ethernet components should be sure the model includes everything your network... computers To determine if Ethernet is already installed on installing the card and any required drivers. 84 www.gateway.com Creating an Ethernet network Installing Ethernet cards and drivers After you have Ethernet already installed. The Ethernet device installed in Category View, click ...
8511050 - Gateway Computer User Guide
Page 110
... troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive ...types 37 recordable CD 11, 37 recordable DVD 11, 37 troubleshooting 61, 63, 64, 65 types 37 DSL modem 31, 83, 89 104 www.gateway.com
... troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive ...types 37 recordable CD 11, 37 recordable DVD 11, 37 troubleshooting 61, 63, 64, 65 types 37 DSL modem 31, 83, 89 104 www.gateway.com
8511050 - Gateway Computer User Guide
Page 111
... entering IP address 86 subnet mask 86 ergonomics 20 eSupport using 3 Ethernet connecting 31 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 ...Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive indicator 11 troubleshooting 65 ...
... entering IP address 86 subnet mask 86 ergonomics 20 eSupport using 3 Ethernet connecting 31 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 ...Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive indicator 11 troubleshooting 65 ...
8511050 - Gateway Computer User Guide
Page 115
..., 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS 17, 22 USB port 11, 14, 32 V video playing 39 S-Video out jack 13 virus protecting against 43 removing with Norton... Internet Security 43 voltage switch 13 volume adjusting 30 adjusting modem 71 controls 30 muting 30 troubleshooting 77 W WAN IP Address 91 Web site Gateway 3 Windows Product Key Code 15 restoring 48 Windows key 27 Windows Media Player 39 Windows Security Center using 43 Windows Update 42 wired Ethernet ...
..., 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS 17, 22 USB port 11, 14, 32 V video playing 39 S-Video out jack 13 virus protecting against 43 removing with Norton... Internet Security 43 voltage switch 13 volume adjusting 30 adjusting modem 71 controls 30 muting 30 troubleshooting 77 W WAN IP Address 91 Web site Gateway 3 Windows Product Key Code 15 restoring 48 Windows key 27 Windows Media Player 39 Windows Security Center using 43 Windows Update 42 wired Ethernet ...
8511625 - Gateway Computer Hardware Reference (6-Bay Micro BTX Case)
Page 28
CHAPTER 3: Maintenance Basics www.gateway.com 10 If you removed previously. 12 Slide the drive bay back into your computer, making sure that came with and slide into the slots ... not start, install Windows using the operating system CD that the tabs on the bottom of the bay align with your computer, then install the drivers and applications by the drive's user guide. If you are replacing a drive, use your notes from Step 3. 15 Replace the side panel by following any...
CHAPTER 3: Maintenance Basics www.gateway.com 10 If you removed previously. 12 Slide the drive bay back into your computer, making sure that came with and slide into the slots ... not start, install Windows using the operating system CD that the tabs on the bottom of the bay align with your computer, then install the drivers and applications by the drive's user guide. If you are replacing a drive, use your notes from Step 3. 15 Replace the side panel by following any...