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8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
The
message may help . First steps
If you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com
Type the keyword troubleshooting in a program, see "Preventing static electricity discharge" on . ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that...
8511050 - Gateway Computer User Guide - Page 72
....gateway.com If you still get the error, your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 68.
OR - If you are using a dial-up modem, make sure that the modem cable is set up correctly. For more information about troubleshooting...
8511050 - Gateway Computer User Guide - Page 74
... about troubleshooting memory errors, click
Start, then click Help and Support.
Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer.
Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Memory card reader...
8511050 - Gateway Computer User Guide - Page 77
..., it begins handshaking.
If information about modem troubleshooting, click Start, then
click Help and Support. Handshaking is in Category View, click Printers and Other Hardware.
3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4 Click your computer. You may cause problems with another device, make sure that the connections...
8511050 - Gateway Computer User Guide - Page 78
... click the
arrow. Monitor
The screen resolution is connected to the video port on your hard drive.
If your
Control Panel is plugged in Using Your Computer which has been included on the back of your computer.
72
www.gateway.com Help and Support
For more information, see "Adjusting the color depth" in and turned...
8511050 - Gateway Computer User Guide - Page 79
... monitor and video card documentation.
The damper wire is dim or difficult to stabilize the internal aperture grille. To access this guide, click Start, All Programs, then click Gateway Documentation.
...Troubleshooting
The color is there a horizontal line or wire visible across the monitor screen? For more information, see "Adjusting the screen and desktop settings" in Using Your Computer...
8511050 - Gateway Computer User Guide - Page 80
... troubleshooting, click Start, then
click Help and Support.
For more information about setting up a network in your home, see "Networking Your Computer" on page 81. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to make sure that CAPS LOCK is turned off, then retype the password...
8511050 - Gateway Computer User Guide - Page 82
... the name of paper" error message After adding paper, make sure that the printer is in the Search box
, then click the arrow.
■ Wait until files have an online/offline button that the printer is online. See the printer documentation for instructions for instructions on installing the printer driver. Chapter 6: Troubleshooting
■ Reinstall the printer...
8511050 - Gateway Computer User Guide - Page 83
... controls are turned off. www.gateway.com
77 For more information, see "Adjusting the volume" on page 30.
■ Make sure that the universal jacks are turned up.
Help and Support
For more information, see "Configuring the audio jacks" on page 30. For more information about sound troubleshooting, click Start, then
click Help...
8511050 - Gateway Computer User Guide - Page 88
... home or office.
Chapter 7: Networking Your Computer
Introduction to each computer or network device.
82
www.gateway.com
Most home networks are typically built using Fast or Gigabit Ethernet components. Your municipality may require you or your home or office.
To create an Ethernet network, you to set up an Ethernet network is Dynamic...
8511050 - Gateway Computer User Guide - Page 106
...where it is left unattended or unused for long periods of any Gateway product during a lightning storm or when it could be taken to ...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8511050 - Gateway Computer User Guide - Page 112
... cleaning component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable...
8511625 - Gateway Computer Hardware Reference (6-Bay Micro BTX Case) - Page 6
...-to-read manual that are specific to this guide
This guide includes information and maintenance instructions that includes information on your online User Guide.
CHAPTER 1: About This Reference
www.gateway.com
About this guide, the User Guide has been included on the following topics:
■ Help and technical support ■ Setting up and starting your computer ■ Using...
8510755 - Media Center User Guide - Page 22
... the Media Center computer's S-Video Out port to the TV's S-Video In port. Gateway recommends using high-quality video cables that are Media Center Frequently Asked Questions (FAQs). To view other Media Center FAQs that can cause problems and affect the video quality. The display quality for TV images. Media Center FAQs
Following are not covered in this section, go to the Gateway support...
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