Users Guide
Page 3
... ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications...
... ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications...
Users Guide
Page 4
...Windows 78 Scanning Using OCR - Connecting the Network Interface Unit 51 Scanning to Editable Text (OCR 78 Scanning Using OCR - OS X ...80 Saving Scanned Documents as a Searchable PDF 82 Saving a Scan as Separate Files - Windows 73 Scanning Multi-Page Originals as an Office Format File - Windows 83 Scanning to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed Scanner Dock 89 Scanning from the Docked Flatbed Scanner 89 Scanning from the ADF with NFC from a Scanning Program 59 Scanning...
...Windows 78 Scanning Using OCR - Connecting the Network Interface Unit 51 Scanning to Editable Text (OCR 78 Scanning Using OCR - OS X ...80 Saving Scanned Documents as a Searchable PDF 82 Saving a Scan as Separate Files - Windows 73 Scanning Multi-Page Originals as an Office Format File - Windows 83 Scanning to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed Scanner Dock 89 Scanning from the Docked Flatbed Scanner 89 Scanning from the ADF with NFC from a Scanning Program 59 Scanning...
Users Guide
Page 5
...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
Users Guide
Page 14
ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 ! You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). To find the nearest one, call 800GO-EPSON (800-463-7766). Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14 error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller.
ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 ! You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). To find the nearest one, call 800GO-EPSON (800-463-7766). Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14 error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller.
Users Guide
Page 43
... connect the unit to set up your network. Select Settings from the Scanner drop-down list. 43 If you are connecting through a direct connection to your scanner, first manually configure your scanner to connect to your computer for network scanning using the Epson Scan 2 Utility. Your scanner must be turned on and connected to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • OS X: Open the Applications folder, click Epson Software, and click Epson Scan...
... connect the unit to set up your network. Select Settings from the Scanner drop-down list. 43 If you are connecting through a direct connection to your scanner, first manually configure your scanner to connect to your computer for network scanning using the Epson Scan 2 Utility. Your scanner must be turned on and connected to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • OS X: Open the Applications folder, click Epson Software, and click Epson Scan...
Users Guide
Page 51
... Interface Unit Control Panel 1 power button (turns the unit on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to your scanner. Parent topic: Using the Network Interface Unit Related tasks Setting Up Network Scanning 51 After connecting the Network Interface Unit, you need to set up your scanner for...
... Interface Unit Control Panel 1 power button (turns the unit on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to your scanner. Parent topic: Using the Network Interface Unit Related tasks Setting Up Network Scanning 51 After connecting the Network Interface Unit, you need to set up your scanner for...
Users Guide
Page 54
... Device Scanning Special Projects Starting a Scan After placing your original documents or photos on your product for scanning, start button on your scanner. 1. The scanner starts the job that was assigned to the scanner. This automatically starts Document Capture Pro (Windows) and Document Capture (OS X) and the scan job you have assigned to your scanner. Load an original in your scanner over a wireless network (ES-500W). Scanning You can scan using one of these methods. Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) and Document Capture (OS X) are installed...
... Device Scanning Special Projects Starting a Scan After placing your original documents or photos on your product for scanning, start button on your scanner. 1. The scanner starts the job that was assigned to the scanner. This automatically starts Document Capture Pro (Windows) and Document Capture (OS X) and the scan job you have assigned to your scanner. Load an original in your scanner over a wireless network (ES-500W). Scanning You can scan using one of these methods. Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) and Document Capture (OS X) are installed...
Users Guide
Page 55
Launch Epson Scan 2 before scanning from the start button on your scanner over a wireless network (ES-500W). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Click the Manage Job icon from the start button on your scanner. 1. You can now use the new scan job when you want to the product. 2. Note: Document Capture Pro (Windows) and Document Capture (OS X) do not support scanning from the toolbar at the bottom of the window. You see a window showing...
Launch Epson Scan 2 before scanning from the start button on your scanner over a wireless network (ES-500W). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Click the Manage Job icon from the start button on your scanner. 1. You can now use the new scan job when you want to the product. 2. Note: Document Capture Pro (Windows) and Document Capture (OS X) do not support scanning from the toolbar at the bottom of the window. You see a window showing...
Users Guide
Page 61
...select settings, preview, and change the scanned file settings as necessary. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. Note: The settings may...
...select settings, preview, and change the scanned file settings as necessary. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. Note: The settings may...
Users Guide
Page 63
... Add Page button, select Acquire from Scanner, and repeat the previous steps. 7. You see all of your scan in your operating system's Documents or My Documents folder, or opens it in the Document Capture Pro (Windows) or Document Capture (OS X) window. 6. Click Scan. Start Epson Scan 2. 63 You can select settings, preview, and change the scanned file settings as necessary. 8. Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen. • OS X: Close the Scan window. Check the scanned images...
... Add Page button, select Acquire from Scanner, and repeat the previous steps. 7. You see all of your scan in your operating system's Documents or My Documents folder, or opens it in the Document Capture Pro (Windows) or Document Capture (OS X) window. 6. Click Scan. Start Epson Scan 2. 63 You can select settings, preview, and change the scanned file settings as necessary. 8. Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen. • OS X: Close the Scan window. Check the scanned images...
Users Guide
Page 69
... Auto Detect as the Document Size, you can only use Contents Skew as the Detect Double Feed setting. Remove Punch Holes Removes the shadows caused by holes on the Main Settings tab in Epson Scan 2 Scanning Settings for Special Documents You need to Off. Correct Document Skew Corrects skewed originals, image contents, or both. If the Document Size list does not contain the document size you select the Paper and Contents Skew setting. Parent topic: Scanning...
... Auto Detect as the Document Size, you can only use Contents Skew as the Detect Double Feed setting. Remove Punch Holes Removes the shadows caused by holes on the Main Settings tab in Epson Scan 2 Scanning Settings for Special Documents You need to Off. Correct Document Skew Corrects skewed originals, image contents, or both. If the Document Size list does not contain the document size you select the Paper and Contents Skew setting. Parent topic: Scanning...
Users Guide
Page 73
... Sheet (Stitching Images) - Load your original in the scanner. 2. Windows Convert Scanned Documents to Editable Text (OCR) Scanning to start Document Capture Pro: • Windows 10: Click and select All Apps. Windows You can scan both sides of the following to a SharePoint Server or Cloud Service Parent topic: Scanning Scanning Two Originals onto One Sheet (Stitching Images) - Do one of a double-sided or folded original and combine them into a single image with the Epson Scan 2 Stitch Images settings. 1. Windows Scanning Multi-Page...
... Sheet (Stitching Images) - Load your original in the scanner. 2. Windows Convert Scanned Documents to Editable Text (OCR) Scanning to start Document Capture Pro: • Windows 10: Click and select All Apps. Windows You can scan both sides of the following to a SharePoint Server or Cloud Service Parent topic: Scanning Scanning Two Originals onto One Sheet (Stitching Images) - Do one of a double-sided or folded original and combine them into a single image with the Epson Scan 2 Stitch Images settings. 1. Windows Scanning Multi-Page...
Users Guide
Page 78
.... 1. Windows Parent topic: Scanning Special Projects Scanning Using OCR - Your originals are saved into data that you used to install an OCR program, such as specified by your settings. Parent topic: Scanning Special Projects Related tasks Loading Originals in the scanner. 2. Windows Scanning Using OCR - OS X Saving Scanned Documents as a Searchable PDF Saving a Scan as an Office Format File - Select the method you can use OCR, you need to separate the originals, select a folder name specification and click OK. 10. Scanning Using OCR - Windows...
.... 1. Windows Parent topic: Scanning Special Projects Scanning Using OCR - Your originals are saved into data that you used to install an OCR program, such as specified by your settings. Parent topic: Scanning Special Projects Related tasks Loading Originals in the scanner. 2. Windows Scanning Using OCR - OS X Saving Scanned Documents as a Searchable PDF Saving a Scan as an Office Format File - Select the method you can use OCR, you need to separate the originals, select a folder name specification and click OK. 10. Scanning Using OCR - Windows...
Users Guide
Page 85
... Scanned Documents to Editable Text (OCR) Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro (Windows) or Document Capture (OS X) to upload scanned images to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. 85 Do one of the Destination icons to choose where to send your settings and...
... Scanned Documents to Editable Text (OCR) Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro (Windows) or Document Capture (OS X) to upload scanned images to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. 85 Do one of the Destination icons to choose where to send your settings and...
Users Guide
Page 118
... Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions if you may need to a working electrical outlet. • If the scanner turns off unexpectedly, you have problems scanning with your product. Parent topic: Solving Scanning Problems Related tasks Changing the Power Off and Sleep Timer Settings Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is installed correctly. Scanner...
... Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions if you may need to a working electrical outlet. • If the scanner turns off unexpectedly, you have problems scanning with your product. Parent topic: Solving Scanning Problems Related tasks Changing the Power Off and Sleep Timer Settings Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is installed correctly. Scanner...
Users Guide
Page 119
... memory and meets the system requirements for your operating system. • Make sure your scanning software, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the scanner with the optional Network Interface Unit, make sure the network cable is securely connected. • If your scanner. If necessary, uninstall and reinstall it . • Connect the scanner directly to scan. • When using a USB cable or launch Epson Scan 2 before scanning from the button on the scanner will save...
... memory and meets the system requirements for your operating system. • Make sure your scanning software, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the scanner with the optional Network Interface Unit, make sure the network cable is securely connected. • If your scanner. If necessary, uninstall and reinstall it . • Connect the scanner directly to scan. • When using a USB cable or launch Epson Scan 2 before scanning from the button on the scanner will save...
Users Guide
Page 124
... Capture Pro (Windows) and Document Capture (OS X) do not support starting Epson Scan 2 again. • Check the network connection setting in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other security software, exclude the TWAIN.log files from the scanner button over a wireless network. Try scanning again at a high resolution, a network communication error may need more than the minimum requirements. If necessary, increase your computer after installing the scanning software. Also start Epson Scan...
... Capture Pro (Windows) and Document Capture (OS X) do not support starting Epson Scan 2 again. • Check the network connection setting in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other security software, exclude the TWAIN.log files from the scanner button over a wireless network. Try scanning again at a high resolution, a network communication error may need more than the minimum requirements. If necessary, increase your computer after installing the scanning software. Also start Epson Scan...
Users Guide
Page 125
... as a filing cabinet. • You may need to disable the firewall and any anti-virus software on Windows XP or later, the scanner may not be a communication error between the scanner and computer. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router or Access Point If your internet service provider for your scanner's MAC address to operate in the software. See...
... as a filing cabinet. • You may need to disable the firewall and any anti-virus software on Windows XP or later, the scanner may not be a communication error between the scanner and computer. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router or Access Point If your internet service provider for your scanner's MAC address to operate in the software. See...
Users Guide
Page 133
... or Remove Programs. Select the scanner software program and click Change/Remove. 4. Quit all applications currently running on your software. However, you want to uninstall. 6. Follow the instructions on -screen instructions to install the Uninstaller utility. 3. In the Epson Uninstaller screen, select the checkbox for each software program you can download drivers and documentation, get FAQs and troubleshooting advice, or email Epson with your scanner software, see the Start Here sheet to contact Epson for technical support services, use the following support options...
... or Remove Programs. Select the scanner software program and click Change/Remove. 4. Quit all applications currently running on your software. However, you want to uninstall. 6. Follow the instructions on -screen instructions to install the Uninstaller utility. 3. In the Epson Uninstaller screen, select the checkbox for each software program you can download drivers and documentation, get FAQs and troubleshooting advice, or email Epson with your scanner software, see the Start Here sheet to contact Epson for technical support services, use the following support options...
Users Guide
Page 145
... scanner or the AC adapter does not operate normally or exhibits a distinct change in the plug, make sure you are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Parent topic: Notices 145 Parent topic: Notices Restrictions on disassembling and decompiling You may also be sure to the plug, replace the cord set or consult a qualified electrician. Copying...
... scanner or the AC adapter does not operate normally or exhibits a distinct change in the plug, make sure you are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Parent topic: Notices 145 Parent topic: Notices Restrictions on disassembling and decompiling You may also be sure to the plug, replace the cord set or consult a qualified electrician. Copying...