Start Here - Installation Guide
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... (ES-500W II) To scan from an iOS or Android™ device, download and install the free Epson Smart Panel app from a computer, click the Help or ? Mac: Select Applications > Epson Software > Epson ScanSmart. Windows 7: Click > All Programs > Epson Software > Epson ScanSmart. Make sure you repeat the software installation process. Si votre ordinateur est connecté à la fréquence 5 GHz, connectez-le à la fréquence 2,4 GHz pour la configuration du scanner...
... (ES-500W II) To scan from an iOS or Android™ device, download and install the free Epson Smart Panel app from a computer, click the Help or ? Mac: Select Applications > Epson Software > Epson ScanSmart. Windows 7: Click > All Programs > Epson Software > Epson ScanSmart. Make sure you repeat the software installation process. Si votre ordinateur est connecté à la fréquence 5 GHz, connectez-le à la fréquence 2,4 GHz pour la configuration du scanner...
Users Guide
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Contents ES-400 II/ES-500W II User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...9 Scanner Buttons and Lights...12 User Replaceable Epson Scanner Parts 15 Changing the Power Off and Sleep Timer Settings 16 Using the Epson Smart Panel Mobile App 18 Loading Originals...19 Loading Originals in the Input Tray...19 Loading Multiple Sizes of Originals in the Input Tray 26 Original Document Specifications 29 Loading Plastic and Laminated Cards in the Input Tray 31 Plastic and Laminated Card Specifications 36 Loading Special Originals...36...
Contents ES-400 II/ES-500W II User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...9 Scanner Buttons and Lights...12 User Replaceable Epson Scanner Parts 15 Changing the Power Off and Sleep Timer Settings 16 Using the Epson Smart Panel Mobile App 18 Loading Originals...19 Loading Originals in the Input Tray...19 Loading Multiple Sizes of Originals in the Input Tray 26 Original Document Specifications 29 Loading Plastic and Laminated Cards in the Input Tray 31 Plastic and Laminated Card Specifications 36 Loading Special Originals...36...
Users Guide
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... Default Network Settings...55 Scanning ...57 Starting a Scan...57 Starting a Scan from a Scanner Button 57 Starting a Scan from the ADF with the Flatbed Scanner Dock Attached 81 Cleaning the Flatbed Scanner Dock 83 Transporting the Flatbed Scanner Dock 83 Cleaning and Transporting Your Scanner 86 Cleaning Your Scanner ...86 Cleaning Inside Your Scanner...86 Resetting the Number of Scans After Cleaning 91 Replacing the Scanner Rollers ...93 Resetting the Scanner Roller Counter 99 Transporting Your Scanner ...100 4 Windows 78 Flatbed Scanner Dock Parts ...78 Scanning from the Flatbed...
... Default Network Settings...55 Scanning ...57 Starting a Scan...57 Starting a Scan from a Scanner Button 57 Starting a Scan from the ADF with the Flatbed Scanner Dock Attached 81 Cleaning the Flatbed Scanner Dock 83 Transporting the Flatbed Scanner Dock 83 Cleaning and Transporting Your Scanner 86 Cleaning Your Scanner ...86 Cleaning Inside Your Scanner...86 Resetting the Number of Scans After Cleaning 91 Replacing the Scanner Rollers ...93 Resetting the Scanner Roller Counter 99 Transporting Your Scanner ...100 4 Windows 78 Flatbed Scanner Dock Parts ...78 Scanning from the Flatbed...
Users Guide
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... Get Help (U.S. Mac 121 Where to Get Help (Latin America 123 Technical Specifications ...125 Windows System Requirements ...125 5 Solving Problems ...103 Scanner Light Status ...103 Solving Scanning Problems ...106 Scanner Does Not Turn On or Turns Off Unexpectedly 106 Scanner Button Does Not Work as Expected 107 Scanning Software Does Not Operate Correctly 107 Cannot Start Epson Scan 2 ...108 Original Feeds Incorrectly in Scanner 109 Original Jams in Scanner...109 Paper Protection Does Not Work Correctly 112 Scanning is Slow ...112 Solving Network Scanning Problems...
... Get Help (U.S. Mac 121 Where to Get Help (Latin America 123 Technical Specifications ...125 Windows System Requirements ...125 5 Solving Problems ...103 Scanner Light Status ...103 Solving Scanning Problems ...106 Scanner Does Not Turn On or Turns Off Unexpectedly 106 Scanner Button Does Not Work as Expected 107 Scanning Software Does Not Operate Correctly 107 Cannot Start Epson Scan 2 ...108 Original Feeds Incorrectly in Scanner 109 Original Jams in Scanner...109 Paper Protection Does Not Work Correctly 112 Scanning is Slow ...112 Solving Network Scanning Problems...
Users Guide
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... Related references Where to Get Help (U.S. Note: The Power Off and Sleep Timer settings may not be available when you connect to change the time period before the scanner enters sleep mode and turns off automatically. Do one of accessories varies by country. Part Carrier sheet (5) Roller assembly kit Cleaning kit Flatbed scanner dock (ES-400 II only) Epson Perfection V19 (for use with scanner dock) Epson Perfection V39 (for use the Epson Scan 2 Utility to the scanner over a network (ES-500W II) (DS-575W...
... Related references Where to Get Help (U.S. Note: The Power Off and Sleep Timer settings may not be available when you connect to change the time period before the scanner enters sleep mode and turns off automatically. Do one of accessories varies by country. Part Carrier sheet (5) Roller assembly kit Cleaning kit Flatbed scanner dock (ES-400 II only) Epson Perfection V19 (for use with scanner dock) Epson Perfection V39 (for use the Epson Scan 2 Utility to the scanner over a network (ES-500W II) (DS-575W...
Users Guide
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... double feed detection skip button before loading. Use a flatbed photo scanner with sticky notes attached • Glossy originals Note: Photos scanned using a document scanner may scan better if you slow down the feeding speed during scanning or smooth out the wrinkles before scanning, or set the Detect Double Feed setting to Off on the bottom of them • Transparencies • Originals with carbon paper backing • Originals with the optional flatbed scanner dock (ES-400 II) to scan...
... double feed detection skip button before loading. Use a flatbed photo scanner with sticky notes attached • Glossy originals Note: Photos scanned using a document scanner may scan better if you slow down the feeding speed during scanning or smooth out the wrinkles before scanning, or set the Detect Double Feed setting to Off on the bottom of them • Transparencies • Originals with carbon paper backing • Originals with the optional flatbed scanner dock (ES-400 II) to scan...
Users Guide
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... the scanner Start Here sheet. Manually Connecting to a Wi-Fi Network You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your smart device directly to the product. From your computer or device, open the list of the scanner. 2. Enter the password shown on in blue, indicating an AP mode connection. 6. The AP mode light comes on the scanner label. Select the link below to set up network scanning. Make sure...
... the scanner Start Here sheet. Manually Connecting to a Wi-Fi Network You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your smart device directly to the product. From your computer or device, open the list of the scanner. 2. Enter the password shown on in blue, indicating an AP mode connection. 6. The AP mode light comes on the scanner label. Select the link below to set up network scanning. Make sure...
Users Guide
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... the scanner so you can set up network scanning to your scanner through a direct connection to your computer for network scanning using the Epson Scan 2 Utility. Select the link below to set up network scanning. You must be turned on and connected to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. 4. First, manually configure your scanner to connect to connect...
... the scanner so you can set up network scanning to your scanner through a direct connection to your computer for network scanning using the Epson Scan 2 Utility. Select the link below to set up network scanning. You must be turned on and connected to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. 4. First, manually configure your scanner to connect to connect...
Users Guide
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Epson ScanSmart automatically opens on your scanner. 3. Note: If your product for scanning, start scanning using the start button on your originals and save the scanned images to the wirelessly connected computer (ES-500W II). 57 Load an original in your computer and the scan job begins. (The default is double-sided scanning.) Note: You can change the scanning button default in the Settings menu. Press the start button on the scanner will save them as digital files. Make sure the scanner is connected to your scanner. Starting a Scan Scanning a Document in this...
Epson ScanSmart automatically opens on your scanner. 3. Note: If your product for scanning, start scanning using the start button on your originals and save the scanned images to the wirelessly connected computer (ES-500W II). 57 Load an original in your computer and the scan job begins. (The default is double-sided scanning.) Note: You can change the scanning button default in the Settings menu. Press the start button on the scanner will save them as digital files. Make sure the scanner is connected to your scanner. Starting a Scan Scanning a Document in this...
Users Guide
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... email app and account settings should be configured before scanning. You see an error message. 1. You must install a MAPI-type email program such as Gmail are not supported. If you do not have a supported email program, you can select the OCR (Optical Character Recognition) language. • Select the folder on your originals are automatically detected. Click Save. Webbased email services such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Make...
... email app and account settings should be configured before scanning. You see an error message. 1. You must install a MAPI-type email program such as Gmail are not supported. If you do not have a supported email program, you can select the OCR (Optical Character Recognition) language. • Select the folder on your originals are automatically detected. Click Save. Webbased email services such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Make...
Users Guide
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Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can enter a default file name that will be used if OCR cannot detect the subject. • Select the OCR language (the default language is selected if you want OCR to automatically detect the subject and date and add them to the file name. Click the Settings button. 71 Change the settings as necessary: • Make sure the Automatic file naming checkbox...
Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can enter a default file name that will be used if OCR cannot detect the subject. • Select the OCR language (the default language is selected if you want OCR to automatically detect the subject and date and add them to the file name. Click the Settings button. 71 Change the settings as necessary: • Make sure the Automatic file naming checkbox...
Users Guide
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... Transporting the Flatbed Scanner Dock Flatbed Scanner Dock Parts 78 You must purchase a flatbed scanner (Epson Perfection V19/V39) to learn about the flatbed scanner dock option. See these sections to use the optional flatbed scanner dock. Flatbed Scanner Dock Parts Scanning from the images in this guide, but the instructions are the same unless otherwise noted. Windows The optional flatbed scanner dock combines your document scanner with your document scanner, follow the installation instructions that won't fit into a single unit (ES-400 II).
... Transporting the Flatbed Scanner Dock Flatbed Scanner Dock Parts 78 You must purchase a flatbed scanner (Epson Perfection V19/V39) to learn about the flatbed scanner dock option. See these sections to use the optional flatbed scanner dock. Flatbed Scanner Dock Parts Scanning from the images in this guide, but the instructions are the same unless otherwise noted. Windows The optional flatbed scanner dock combines your document scanner with your document scanner, follow the installation instructions that won't fit into a single unit (ES-400 II).
Users Guide
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... using the Epson Scan 2 Utility. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure the scanning software is installed. • Use the USB cable that the scanner is listed under Imaging Devices in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on your scanner starts Epson ScanSmart instead, over a USB or wireless (ES-500W II) connection. Scanner Button Does Not Work as...
... using the Epson Scan 2 Utility. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure the scanning software is installed. • Use the USB cable that the scanner is listed under Imaging Devices in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on your scanner starts Epson ScanSmart instead, over a USB or wireless (ES-500W II) connection. Scanner Button Does Not Work as...
Users Guide
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... scanner is working correctly. Parent topic: Solving Scanning Problems 108 • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Make sure the ready light stops flashing, indicating that the Wi-Fi connection is ready to the wirelessly connected computer (ES-500W II...
... scanner is working correctly. Parent topic: Solving Scanning Problems 108 • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Make sure the ready light stops flashing, indicating that the Wi-Fi connection is ready to the wirelessly connected computer (ES-500W II...
Users Guide
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... scanner rest with the power on the image adjustment features in the Epson Scan 2 Utility (Scanner Setting > Paper Protection > Off). If the Paper Protection feature does not work correctly, try scanning again. • Make sure slow mode is turned off in Epson Scan 2. • If scanning becomes slower after scanning continuously with the original to protect the scanner mechanism from monitoring or set the TWAIN.log file as a paper feed error even if they are scanned correctly. • Make...
... scanner rest with the power on the image adjustment features in the Epson Scan 2 Utility (Scanner Setting > Paper Protection > Off). If the Paper Protection feature does not work correctly, try scanning again. • Make sure slow mode is turned off in Epson Scan 2. • If scanning becomes slower after scanning continuously with the original to protect the scanner mechanism from monitoring or set the TWAIN.log file as a paper feed error even if they are scanned correctly. • Make...
Users Guide
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... OCR conversion, try these Epson Scan 2 settings (if available) and try these solutions: • Make sure you do not move the scanner or original while scanning. • Operate the scanner on your product. 116 Note: If you select Color as the Image Type setting, you are ejecting properly. • Adjust these solutions: • Make sure your original is Black & White, adjust the Threshold setting or change...
... OCR conversion, try these Epson Scan 2 settings (if available) and try these solutions: • Make sure you do not move the scanner or original while scanning. • Operate the scanner on your product. 116 Note: If you select Color as the Image Type setting, you are ejecting properly. • Adjust these solutions: • Make sure your original is Black & White, adjust the Threshold setting or change...
Users Guide
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... can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your scanner software does not solve a problem, contact Epson. and Canada) If you call Epson for technical support services, use the following information ready: • Product name • Product serial number (located on a label on the product) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration •...
... can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your scanner software does not solve a problem, contact Epson. and Canada) If you call Epson for technical support services, use the following information ready: • Product name • Product serial number (located on a label on the product) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration •...
Users Guide
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... Flatbed Scanner Dock (ES-400 II) United States Canada EMC: FCC part 15 Subpart B class B EMC: CAN/CSA-CEI/IEC CISPR 22 class B This equipment contains the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Product model: J382E (ES-500W II) Brand: EPSON IFT Certification Number...
... Flatbed Scanner Dock (ES-400 II) United States Canada EMC: FCC part 15 Subpart B class B EMC: CAN/CSA-CEI/IEC CISPR 22 class B This equipment contains the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Product model: J382E (ES-500W II) Brand: EPSON IFT Certification Number...
Users Guide
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... been damaged; • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in performance. (Do not adjust controls that are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Using any other electrical devices unless specified. • The USB cable should be placed to avoid abrasions, cuts, fraying, crimping, and...
... been damaged; • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in performance. (Do not adjust controls that are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Using any other electrical devices unless specified. • The USB cable should be placed to avoid abrasions, cuts, fraying, crimping, and...
Notices and Warranty
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... in this agreement. 2. Limited Warranty A. Epson will replace your product with a model of equal or superior value. When warranty service involves the exchange of Product: Image scanner Model: J382D/J382E/J382C Marketing Name: ES-400 II/ES-500W II/ES-580W Epson America, Inc. or improper electrical currents, software, or interaction with the instructions, may be excluded from jurisdiction to Epson standards. Disputes, Arbitration, Governing Laws: 1. In...
... in this agreement. 2. Limited Warranty A. Epson will replace your product with a model of equal or superior value. When warranty service involves the exchange of Product: Image scanner Model: J382D/J382E/J382C Marketing Name: ES-400 II/ES-500W II/ES-580W Epson America, Inc. or improper electrical currents, software, or interaction with the instructions, may be excluded from jurisdiction to Epson standards. Disputes, Arbitration, Governing Laws: 1. In...