Users Guide
Page 3
... User's Guide ...7 Scanner Basics...8 Scanner Parts ...8 Scanner Position (DS-32000)...12 Changing the Scanner Position (DS-32000 14 Feed Selector Lever ...17 Moving the Scanner ...19 Using the Control Panel ...20 Control Panel Buttons and Lights 21 Status Icon Information ...21 Changing LCD Screen Language 22 Adjusting Control Panel Sounds ...23 Adjusting the Screen Brightness...24 Entering Characters on the LCD Screen 25 Setting a Password and Locking the Control Panel 25 Rotating the Control Panel (DS-32000 27 User Replaceable Epson Scanner Parts and Accessories 28 Using Power Saving...
... User's Guide ...7 Scanner Basics...8 Scanner Parts ...8 Scanner Position (DS-32000)...12 Changing the Scanner Position (DS-32000 14 Feed Selector Lever ...17 Moving the Scanner ...19 Using the Control Panel ...20 Control Panel Buttons and Lights 21 Status Icon Information ...21 Changing LCD Screen Language 22 Adjusting Control Panel Sounds ...23 Adjusting the Screen Brightness...24 Entering Characters on the LCD Screen 25 Setting a Password and Locking the Control Panel 25 Rotating the Control Panel (DS-32000 27 User Replaceable Epson Scanner Parts and Accessories 28 Using Power Saving...
Users Guide
Page 4
... Settings - Windows 119 Scanning to a SharePoint Server or Cloud Service - Mac 97 Scanning in Document Capture Pro - Windows 113 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 116 Saving a Scan as Separate Files - Mac 90 Starting a Scan Using the Epson Scan 2 Icon 91 Starting a Scan from a Scanning Program 93 Scanning with Document Capture Pro - Mac 121 Cleaning and Transporting Your Scanner 123 Cleaning Your Scanner ...123 Cleaning Inside Your Scanner...123 Checking the Scanner Roller Counter 133 Replacing the Scanner Rollers ...134 Resetting the Scanner...
... Settings - Windows 119 Scanning to a SharePoint Server or Cloud Service - Mac 97 Scanning in Document Capture Pro - Windows 113 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 116 Saving a Scan as Separate Files - Mac 90 Starting a Scan Using the Epson Scan 2 Icon 91 Starting a Scan from a Scanning Program 93 Scanning with Document Capture Pro - Mac 121 Cleaning and Transporting Your Scanner 123 Cleaning Your Scanner ...123 Cleaning Inside Your Scanner...123 Checking the Scanner Roller Counter 133 Replacing the Scanner Rollers ...134 Resetting the Scanner...
Users Guide
Page 5
... Copying ...163 5 Transporting Your Scanner ...140 Solving Problems ...143 Product Status Messages ...143 Solving Scanning Problems ...143 Scanner Does Not Turn On or Turns Off Unexpectedly 144 Scanning Software Does Not Operate Correctly 144 Cannot Start Epson Scan 2 ...145 Original Feeds Incorrectly in Scanner 145 Original Jams in Scanner...146 Scanning is Slow ...148 Solving Scanned Image Quality Problems 148 Back of Original Image Appears in All Scanned Images 151 Scanned Image is Cropped ...151 Resetting the Epson Scan 2 Settings 152 Uninstall Your Scanner Software...
... Copying ...163 5 Transporting Your Scanner ...140 Solving Problems ...143 Product Status Messages ...143 Solving Scanning Problems ...143 Scanner Does Not Turn On or Turns Off Unexpectedly 144 Scanning Software Does Not Operate Correctly 144 Cannot Start Epson Scan 2 ...145 Original Feeds Incorrectly in Scanner 145 Original Jams in Scanner...146 Scanning is Slow ...148 Solving Scanned Image Quality Problems 148 Back of Original Image Appears in All Scanned Images 151 Scanned Image is Cropped ...151 Resetting the Epson Scan 2 Settings 152 Uninstall Your Scanner Software...
Users Guide
Page 22
... resolve the problem. Icons Description Indicates that the roller assembly kit needs to be locked by an administrator. You see a screen like this setting, contact your administrator for assistance. 1. Press the icon to display the message. (DS-32000) Rotates the screen when the scanner is a problem with the indicated setting. Parent topic: Control Panel Buttons and Lights Changing LCD Screen Language You can be replaced. Note: This setting can change this : 22...
... resolve the problem. Icons Description Indicates that the roller assembly kit needs to be locked by an administrator. You see a screen like this setting, contact your administrator for assistance. 1. Press the icon to display the message. (DS-32000) Rotates the screen when the scanner is a problem with the indicated setting. Parent topic: Control Panel Buttons and Lights Changing LCD Screen Language You can be replaced. Note: This setting can change this : 22...
Users Guide
Page 28
You see a screen like this: 3. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can purchase genuine Epson accessories at epson.com (U.S. Part Carrier sheet Cleaning kit Passport carrier sheet Replacement separation roller Replacement pickup roller Part number B12B819051 B12B819291 B12B819651 B12B819631 B12B819611 28 Parent topic: Using the Control Panel Related tasks Changing the Scanner Position (DS-32000) User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. or...
You see a screen like this: 3. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can purchase genuine Epson accessories at epson.com (U.S. Part Carrier sheet Cleaning kit Passport carrier sheet Replacement separation roller Replacement pickup roller Part number B12B819051 B12B819291 B12B819651 B12B819631 B12B819611 28 Parent topic: Using the Control Panel Related tasks Changing the Scanner Position (DS-32000) User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. or...
Users Guide
Page 58
... lists the capacity when the scanner is in Normal Mode and the feed selector position is in the (DS-30000) or (DS-32000) position. Slide the edge guides against the edges of the stopper on the output tray extension to eject freely onto the surface below the scanner, try placing the scanner on the LCD screen. If scanning thin or wrinkled paper causes paper jams, slow down the feeding...
... lists the capacity when the scanner is in Normal Mode and the feed selector position is in the (DS-30000) or (DS-32000) position. Slide the edge guides against the edges of the stopper on the output tray extension to eject freely onto the surface below the scanner, try placing the scanner on the LCD screen. If scanning thin or wrinkled paper causes paper jams, slow down the feeding...
Users Guide
Page 95
...): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see a screen asking you are using. if you want to select your scanner first; Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to PDF. Load your original in Document Capture Pro for details. 1. To create more jobs, click the Job Settings button. 95 Select the Simple Scan tab. If...
...): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see a screen asking you are using. if you want to select your scanner first; Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to PDF. Load your original in Document Capture Pro for details. 1. To create more jobs, click the Job Settings button. 95 Select the Simple Scan tab. If...
Users Guide
Page 96
...; Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. 96 View and edit the scanned pages as necessary and click Complete. Note: See the help information in Document Capture Pro for details. 1. Note: The settings may vary, depending on the Scan Settings screen. For additional settings, click the Detailed Settings button on the software version you are finished. Do one of an original,select SCAN double sided...
...; Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. 96 View and edit the scanned pages as necessary and click Complete. Note: See the help information in Document Capture Pro for details. 1. Note: The settings may vary, depending on the Scan Settings screen. For additional settings, click the Detailed Settings button on the software version you are finished. Do one of an original,select SCAN double sided...
Users Guide
Page 97
... your scanner first; Select one of the scan jobs (or click Job Settings to the job settings. The scanned images are using. You see a screen asking you scan with Document Capture - Select the Job Scan tab. The scanner scans the loaded originals and saves them . Mac When you to the job settings. 5. You see the Document Capture Pro window. (You may see a window like this: 4. Note: The settings may be able to view and edit the pages before saving them...
... your scanner first; Select one of the scan jobs (or click Job Settings to the job settings. The scanned images are using. You see a screen asking you scan with Document Capture - Select the Job Scan tab. The scanner scans the loaded originals and saves them . Mac When you to the job settings. 5. You see the Document Capture Pro window. (You may see a window like this: 4. Note: The settings may be able to view and edit the pages before saving them...
Users Guide
Page 105
...; Select (DS-30000) or (DS-32000) for standard-size originals. • Select for special originals such as the Folder setting. The product scans your product to allow your original and saves the scanned file in the location you add, remove, or edit the pages in Delicate Mode. (DS-32000) 18. Advanced Settings Tab Scanning Settings for thin originals when the scanner is in a scan, including rotating pages and changing the page order. 105...
...; Select (DS-30000) or (DS-32000) for standard-size originals. • Select for special originals such as the Folder setting. The product scans your product to allow your original and saves the scanned file in the location you add, remove, or edit the pages in Delicate Mode. (DS-32000) 18. Advanced Settings Tab Scanning Settings for thin originals when the scanner is in a scan, including rotating pages and changing the page order. 105...
Users Guide
Page 110
Mac Parent topic: Scanning Scanning Two Originals onto One Sheet (Stitching Images) - Windows You can scan both sides of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to 600 dpi. • You will double the image size later, change the resolution setting to the Apps screen and select Document Capture Pro. 110 Load your original in your scanning software. For example, if the resolution is 300 dpi (dots...
Mac Parent topic: Scanning Scanning Two Originals onto One Sheet (Stitching Images) - Windows You can scan both sides of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to 600 dpi. • You will double the image size later, change the resolution setting to the Apps screen and select Document Capture Pro. 110 Load your original in your scanning software. For example, if the resolution is 300 dpi (dots...
Users Guide
Page 118
... Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. 3. Do one of the following Microsoft Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx). Note: See the help information in the product. 2. Load your scans in Document Capture Pro for the scan, click the Scan Settings button, select any displayed settings you are using. If you want to select specific scan settings for details. 118 Saving a Scan...
... Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. 3. Do one of the following Microsoft Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx). Note: See the help information in the product. 2. Load your scans in Document Capture Pro for the scan, click the Scan Settings button, select any displayed settings you are using. If you want to select specific scan settings for details. 118 Saving a Scan...
Users Guide
Page 119
... update for details. 7. Note: The first time you select an Office format file you want to use Document Capture Pro (Windows) to upload scanned images to download a plug-in Document Capture Pro for Microsoft Office files. Click Option to download and install the plug-in Document Capture Pro for details. 11. Select Yes to display additional settings. 10. Note: See the help information in . 9. Note: The settings may vary, depending on the software...
... update for details. 7. Note: The first time you select an Office format file you want to use Document Capture Pro (Windows) to upload scanned images to download a plug-in Document Capture Pro for Microsoft Office files. Click Option to download and install the plug-in Document Capture Pro for details. 11. Select Yes to display additional settings. 10. Note: See the help information in . 9. Note: The settings may vary, depending on the software...
Users Guide
Page 120
... All Programs or Programs. Select Epson Software > Document Capture Pro. 3. Do one of the following: • To scan the front side of an original, select SCAN single sided. • To scan both sides of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to select specific scan settings for details. 5. Note: See the help information in Document Capture Pro for the scan, click the Scan Settings button, select any displayed settings you see a window like...
... All Programs or Programs. Select Epson Software > Document Capture Pro. 3. Do one of the following: • To scan the front side of an original, select SCAN single sided. • To scan both sides of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to select specific scan settings for details. 5. Note: See the help information in Document Capture Pro for the scan, click the Scan Settings button, select any displayed settings you see a window like...
Users Guide
Page 144
... scanner is turned on the control panel. • Try pressing the power button for your operating system. • Make sure your computer is not running in Document Capture Pro (Windows) or Document Capture (Mac). • Make sure the scanning software is installed. • Use the USB cable that the correct product is selected as sleep or standby. The scanner may need to the computer. Parent topic: Solving Scanning Problems Related tasks Changing the Scanner Position (DS-32000) Changing the Power Off Settings Scanning Software...
... scanner is turned on the control panel. • Try pressing the power button for your operating system. • Make sure your computer is not running in Document Capture Pro (Windows) or Document Capture (Mac). • Make sure the scanning software is installed. • Use the USB cable that the correct product is selected as sleep or standby. The scanner may need to the computer. Parent topic: Solving Scanning Problems Related tasks Changing the Scanner Position (DS-32000) Changing the Power Off Settings Scanning Software...
Users Guide
Page 145
... Assigning Scan Jobs with Document Capture - The scanner may not work properly when connected through a USB hub. • If you upgraded your computer is in a power-saving mode, such as the Scanner or Source setting. • Make sure the power light stops flashing, indicating that the scanner is ready to scan. If so, wake your scanner. • Clean inside the scanner and replace the roller assembly kit, if necessary. 145 Parent topic: Solving Scanning Problems Related tasks Starting a Scan from a Scanning Program Cannot Start Epson Scan...
... Assigning Scan Jobs with Document Capture - The scanner may not work properly when connected through a USB hub. • If you upgraded your computer is in a power-saving mode, such as the Scanner or Source setting. • Make sure the power light stops flashing, indicating that the scanner is ready to scan. If so, wake your scanner. • Clean inside the scanner and replace the roller assembly kit, if necessary. 145 Parent topic: Solving Scanning Problems Related tasks Starting a Scan from a Scanning Program Cannot Start Epson Scan...
Users Guide
Page 146
Turn off your scanner. 2. Parent topic: Solving Scanning Problems Related references Original Document Specifications Special Original Specifications Plastic and Laminated Card Specifications Feed Selector Lever Related tasks Loading Originals in the Input Tray Original Jams in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off. Pull down the scanning speed. • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time. • Use the optional...
Turn off your scanner. 2. Parent topic: Solving Scanning Problems Related references Original Document Specifications Special Original Specifications Plastic and Laminated Card Specifications Feed Selector Lever Related tasks Loading Originals in the Input Tray Original Jams in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off. Pull down the scanning speed. • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time. • Use the optional...
Users Guide
Page 149
If the image is Black & White, adjust the Threshold setting or change the level from the back of the background. Advanced Settings Tab Scanned Characters are blurry, try these solutions: • Make sure you do not move the scanner or original while scanning. • Operate the scanner on a flat, stable surface. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the...
If the image is Black & White, adjust the Threshold setting or change the level from the back of the background. Advanced Settings Tab Scanned Characters are blurry, try these solutions: • Make sure you do not move the scanner or original while scanning. • Operate the scanner on a flat, stable surface. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the...
Users Guide
Page 150
..., change the Image Quality setting. • When scanning thin paper, select White as the Background Color setting. • If you are scanning in Epson Scan 2. • If you cannot select White, select any size except Auto Detect or Passport as the Document Size setting, and select any additional adjustments. • Scan thermal paper receipts as soon as an Office Format File 150 If you are using OCR software, check the manual for any setting...
..., change the Image Quality setting. • When scanning thin paper, select White as the Background Color setting. • If you are scanning in Epson Scan 2. • If you cannot select White, select any size except Auto Detect or Passport as the Document Size setting, and select any additional adjustments. • Scan thermal paper receipts as soon as an Office Format File 150 If you are using OCR software, check the manual for any setting...
Notices and Warranty
Page 1
..., documentation, manuals, software, or cables.) You are not covered under the rules set forth in arbitration and your exclusive remedy for breach of warranty shall be free from the date of original purchase. When warranty service involves the exchange of Product: Color image scanner Model: J431A/J432A Marketing Name: DS-30000/DS-32000 Epson America, Inc. If service cannot be compliant with the procedure set forth above remedy fails...
..., documentation, manuals, software, or cables.) You are not covered under the rules set forth in arbitration and your exclusive remedy for breach of warranty shall be free from the date of original purchase. When warranty service involves the exchange of Product: Color image scanner Model: J431A/J432A Marketing Name: DS-30000/DS-32000 Epson America, Inc. If service cannot be compliant with the procedure set forth above remedy fails...