Network Guide
Page 34
Chapter 4 Troubleshooting General Problems Cannot configure the network interface or cannot print from the network. Cause What to do The printer settings or network settings may be used because no network is installed." TCP/IP is installed on the computer. Install the ...its IP address is not installed on the computer, but you can print a status sheet, check the network settings. Unable to the computer and the printer. See "Uninstalling Software" on page 19. Cannot print even if you can print a status sheet, as the computer. Cause What to do You ...
Chapter 4 Troubleshooting General Problems Cannot configure the network interface or cannot print from the network. Cause What to do The printer settings or network settings may be used because no network is installed." TCP/IP is installed on the computer. Install the ...its IP address is not installed on the computer, but you can print a status sheet, check the network settings. Unable to the computer and the printer. See "Uninstalling Software" on page 19. Cannot print even if you can print a status sheet, as the computer. Cause What to do You ...
Network Guide
Page 39
Problems, solving, 34 to 35 Protocols, 7 R Resetting network interface, 33 RJ-45 connector, Network connector, 9 Router, 30 S Setting the IP address, 29 Software, uninstalling, 36 to 37 Status lights, 9 Status sheet, printing, 19 Subnet mask, 18, 30 T TCP/IP, 29 definition, 10 setting up in Windows, 12 to 15 setting up on Macintosh, 15, 25 Troubleshooting, 34 to 35 U Uninstalling network software, 36 to 37 Universal Plug and Play, 31 W Windows adding network port, 23 to 24 installing printer driver, 20 to 21 network settings, 12 to 15 Index 39
Problems, solving, 34 to 35 Protocols, 7 R Resetting network interface, 33 RJ-45 connector, Network connector, 9 Router, 30 S Setting the IP address, 29 Software, uninstalling, 36 to 37 Status lights, 9 Status sheet, printing, 19 Subnet mask, 18, 30 T TCP/IP, 29 definition, 10 setting up in Windows, 12 to 15 setting up on Macintosh, 15, 25 Troubleshooting, 34 to 35 U Uninstalling network software, 36 to 37 Universal Plug and Play, 31 W Windows adding network port, 23 to 24 installing printer driver, 20 to 21 network settings, 12 to 15 Index 39
Start Here
Page 6
... the best prints, use genuine Epson ink and paper. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with this service, call 800-GO-EPSON (800-463-7766). Epson and Epson Stylus are connecting the printer on the tray and inside the printer are for identification... aligned. See Chapter one sheet of their respective owners. You can also double-click the Epson Stylus Pro 3880 User Guide desktop icon to common problems. You can purchase them from Epson. If you have any and all rights in USA CPD-27472 or two-year extended service...
... the best prints, use genuine Epson ink and paper. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with this service, call 800-GO-EPSON (800-463-7766). Epson and Epson Stylus are connecting the printer on the tray and inside the printer are for identification... aligned. See Chapter one sheet of their respective owners. You can also double-click the Epson Stylus Pro 3880 User Guide desktop icon to common problems. You can purchase them from Epson. If you have any and all rights in USA CPD-27472 or two-year extended service...
Warranty Statement
Page 9
...warranty is used , refurbished or reconditioned products. 10) Any color change or fading of prints, or reimbursement of this Agreement. Epson is not liable for performance delays or for breach of warranty ... the date of the price paid for the Epson products covered by other than an Epson Authorized Servicer. 7) Service when the printer is not transferable. UNLESS STATED HEREIN, ANY ...fire, flood, lightning, improper electrical currents, software problems, or interaction with non-Epson products. 6) Any damage from service performed by this Agreement will be held responsible for ...
...warranty is used , refurbished or reconditioned products. 10) Any color change or fading of prints, or reimbursement of this Agreement. Epson is not liable for performance delays or for breach of warranty ... the date of the price paid for the Epson products covered by other than an Epson Authorized Servicer. 7) Service when the printer is not transferable. UNLESS STATED HEREIN, ANY ...fire, flood, lightning, improper electrical currents, software problems, or interaction with non-Epson products. 6) Any damage from service performed by this Agreement will be held responsible for ...
User's Guide
Page 7
... the Printer for Shipment 118 Setting Up the Printer After Transportation 118 Uninstalling and Reinstalling the Printer Driver 119 Macintosh 119 Windows 119 Updating Your Printer Firmware 120 Downloading the Firmware 120 Updating the Firmware 120 6 Solving Problems Diagnosing Problems 123 Checking Error Messages and Lights 124 Improving Print Quality 132 Solving Operational Problems 135 Solving Miscellaneous Printing Problems 137...
... the Printer for Shipment 118 Setting Up the Printer After Transportation 118 Uninstalling and Reinstalling the Printer Driver 119 Macintosh 119 Windows 119 Updating Your Printer Firmware 120 Downloading the Firmware 120 Updating the Firmware 120 6 Solving Problems Diagnosing Problems 123 Checking Error Messages and Lights 124 Improving Print Quality 132 Solving Operational Problems 135 Solving Miscellaneous Printing Problems 137...
User's Guide
Page 8
8 | Contents Solving Paper Problems 138 Paper Skews When Printing on Large Format Media 139 Paper Feed or Paper Jam Problems 139 A Specifications Printing 143 Environmental 144 Electrical 144 Dimensions and Weight 144 Printer Interfaces 145 Safety Approvals 145 Media 145 Printable Area 146 Ink Cartridges 146 Index -8
8 | Contents Solving Paper Problems 138 Paper Skews When Printing on Large Format Media 139 Paper Feed or Paper Jam Problems 139 A Specifications Printing 143 Environmental 144 Electrical 144 Dimensions and Weight 144 Printer Interfaces 145 Safety Approvals 145 Media 145 Printable Area 146 Ink Cartridges 146 Index -8
User's Guide
Page 12
...in temperature and humidity. Visit Epson's U.S. support website (www.epson.com/support) or Canadian website (www.epson.ca/support) and select your product for solutions to common problems. You can be lifted by two people. • When setting up the printer, make sure you leave enough...safely and effectively. • The printer weighs about 43 pounds (20 kilograms) and should be easily unplugged. 12 Days and hours of professional printing products through Friday. The printer will not operate properly if it . Where To Get Help Epson provides technical support and information on...
...in temperature and humidity. Visit Epson's U.S. support website (www.epson.com/support) or Canadian website (www.epson.ca/support) and select your product for solutions to common problems. You can be lifted by two people. • When setting up the printer, make sure you leave enough...safely and effectively. • The printer weighs about 43 pounds (20 kilograms) and should be easily unplugged. 12 Days and hours of professional printing products through Friday. The printer will not operate properly if it . Where To Get Help Epson provides technical support and information on...
User's Guide
Page 94
...list to the right. • Show Progress Meter lets you control whether or not the Progress Meter is faster and you can avoid certain problems, such as a cache. Selecting this window: Note: If you want to disable display of the EMF (metafile) format. Select from the...Speed and Progress utility to deselect it. 2. Because the RAW format requires fewer resources, printing is displayed when you send a print job. • Disable EPSON Status Monitor 3 disables the printer software utilities. 94 | Printing with other software. • Show Mouse Over Help lets you turn off the tool tips...
...list to the right. • Show Progress Meter lets you control whether or not the Progress Meter is faster and you can avoid certain problems, such as a cache. Selecting this window: Note: If you want to disable display of the EMF (metafile) format. Select from the...Speed and Progress utility to deselect it. 2. Because the RAW format requires fewer resources, printing is displayed when you send a print job. • Disable EPSON Status Monitor 3 disables the printer software utilities. 94 | Printing with other software. • Show Mouse Over Help lets you turn off the tool tips...
User's Guide
Page 95
... non-image based application. • Allow Applications to Perform ICM Color Matching allows applications to save your settings. 4-95 Printing with Epson Drivers for a few minutes while printing. Click OK to perform ICM color matching even when prohibited by the driver. • Change Standard Resolution resolves print problems by rendering the entire page. Use this setting if...
... non-image based application. • Allow Applications to Perform ICM Color Matching allows applications to save your settings. 4-95 Printing with Epson Drivers for a few minutes while printing. Click OK to perform ICM color matching even when prohibited by the driver. • Change Standard Resolution resolves print problems by rendering the entire page. Use this setting if...
User's Guide
Page 96
Select Allow monitoring of problems, whether you want a Status Monitor 3 icon to appear on your Windows taskbar, and whether you can simply double-click the icon to open the Status ... monitor it , then select Monitoring Preferences in your Windows taskbar, click the Shortcut Icon checkbox. If you want to let other users who share the printer. 1. 96 | Printing with Epson Drivers for Windows Setting Monitoring Preferences You can choose when and how you want to be notified of shared...
Select Allow monitoring of problems, whether you want a Status Monitor 3 icon to appear on your Windows taskbar, and whether you can simply double-click the icon to open the Status ... monitor it , then select Monitoring Preferences in your Windows taskbar, click the Shortcut Icon checkbox. If you want to let other users who share the printer. 1. 96 | Printing with Epson Drivers for Windows Setting Monitoring Preferences You can choose when and how you want to be notified of shared...
User's Guide
Page 123
... suggested solutions in this chapter: • Diagnosing problems • Checking error messages and lights • Improving print quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams Diagnosing Problems The Epson Stylus Pro 3880 includes a number of ways to solve it by the printer itself, disconnect the printer from your computer and run a nozzle check...
... suggested solutions in this chapter: • Diagnosing problems • Checking error messages and lights • Improving print quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams Diagnosing Problems The Epson Stylus Pro 3880 includes a number of ways to solve it by the printer itself, disconnect the printer from your computer and run a nozzle check...
User's Guide
Page 125
...on page 100. Remove whatever has been placed on top of the printer (ink cover). Remove all protective materials from the print head to Stop printing and press the + Cancel/Reset button for borderless printing or the PAPER SIZE CHECK setting is correct for Macintosh. FRONT FEED...have been placed on the printer (ink cover). The installed printer driver Stop printing and press the + Cancel/Reset button for is open the ink cover. See "Checking and Cleaning the Print Head" on page 60 for the printer. Remove the thick paper. Solving Problems | 125 Message Explanation Response...
...on page 100. Remove whatever has been placed on top of the printer (ink cover). Remove all protective materials from the print head to Stop printing and press the + Cancel/Reset button for borderless printing or the PAPER SIZE CHECK setting is correct for Macintosh. FRONT FEED...have been placed on the printer (ink cover). The installed printer driver Stop printing and press the + Cancel/Reset button for is open the ink cover. See "Checking and Cleaning the Print Head" on page 60 for the printer. Remove the thick paper. Solving Problems | 125 Message Explanation Response...
User's Guide
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Solving Problems | 127 Message Explanation Response INK CARTRIDGE NON-GENUINE CARTRIDGE! Otherwise, select YES (press the l button). INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES A non-genuine ...expended. The wrong type of cartridge is installed or is installed in the printer. Replace the ink cartridge with a genuine Epson ink cartridge. See "Replacing Ink Cartridges" on page 105. See "Replacing... Select NO (press the Menu r button) if you can continue printing when the INK LOW message appears, print quality may decline. See "Replacing Ink Cartridges" on page 114. INK...
Solving Problems | 127 Message Explanation Response INK CARTRIDGE NON-GENUINE CARTRIDGE! Otherwise, select YES (press the l button). INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES A non-genuine ...expended. The wrong type of cartridge is installed or is installed in the printer. Replace the ink cartridge with a genuine Epson ink cartridge. See "Replacing Ink Cartridges" on page 105. See "Replacing... Select NO (press the Menu r button) if you can continue printing when the INK LOW message appears, print quality may decline. See "Replacing Ink Cartridges" on page 114. INK...
User's Guide
Page 129
... transparent or black, like the platen color. Replace the ink cartridge with a genuine Epson maintenance cartridge. Press the d Paper feed button, then remove the printout. The printer cannot detect the loaded media because the color of genuine Epson paper. Remove the jammed paper. PAPER...CORRECTLY AND PRESS PAPER/FEED BUTTON You have selected double-sided printing, but the printer cannot feed the paper correctly. See "Replacing the Maintenance Cartridge" on page 105. Flatten the media. Solving Problems | 129 Message Explanation Response NOT ENOUGH EMPTY SPACE REPLACE THE ...
... transparent or black, like the platen color. Replace the ink cartridge with a genuine Epson maintenance cartridge. Press the d Paper feed button, then remove the printout. The printer cannot detect the loaded media because the color of genuine Epson paper. Remove the jammed paper. PAPER...CORRECTLY AND PRESS PAPER/FEED BUTTON You have selected double-sided printing, but the printer cannot feed the paper correctly. See "Replacing the Maintenance Cartridge" on page 105. Flatten the media. Solving Problems | 129 Message Explanation Response NOT ENOUGH EMPTY SPACE REPLACE THE ...
User's Guide
Page 130
... for the type of paper you are printing. See "Aligning the Print Head" on page 103 for details. 6-130 PAPER SIZE ERROR LOAD THE CORRECT SIZE PAPER The size of paper you are using . 130 | Solving Problems Message Explanation Response PAPER SENSOR ERROR PRESS... THE + BUTTON. The loaded paper is not correct for Macintosh or "Choosing Paper and Layout Options" on page 103. Press the + Cancel/Reset button, and then load the paper that is not loaded straight. Check the Paper Source setting in the printer...
... for the type of paper you are printing. See "Aligning the Print Head" on page 103 for details. 6-130 PAPER SIZE ERROR LOAD THE CORRECT SIZE PAPER The size of paper you are using . 130 | Solving Problems Message Explanation Response PAPER SENSOR ERROR PRESS... THE + BUTTON. The loaded paper is not correct for Macintosh or "Choosing Paper and Layout Options" on page 103. Press the + Cancel/Reset button, and then load the paper that is not loaded straight. Check the Paper Source setting in the printer...
User's Guide
Page 131
... maintenance cartridge with a genuine Epson maintenance cartridge. A fatal error has occurred. See "Replacing the Maintenance Cartridge" on page 12. 6-131 See "Where To Get Help" on page 114. Solving Problems | 131 Message Explanation PRINTER ERROR RESTART THE PRINTER Printer errors have occurred. SERVICE CALL ERROR NNNN PLEASE CONTACT THE REPAIR CENTER Print head is almost full...
... maintenance cartridge with a genuine Epson maintenance cartridge. A fatal error has occurred. See "Replacing the Maintenance Cartridge" on page 12. 6-131 See "Where To Get Help" on page 114. Solving Problems | 131 Message Explanation PRINTER ERROR RESTART THE PRINTER Printer errors have occurred. SERVICE CALL ERROR NNNN PLEASE CONTACT THE REPAIR CENTER Print head is almost full...
User's Guide
Page 132
...adjusting the paper feed. See page 100 for instructions. • When you 're printing on. ◗ Use the Paper Feed Adjustment to STANDARD when you're done using a third-party RIP and non-Epson media, see if you 're using it. Solution ◗ Check the ink indicators...see page 42). If none of your media is correct for instructions. ◗ Align the print head from the printer's control panel, as described on ink. 132 | Solving Problems Improving Print Quality You can often improve print quality by doing the following: • Run a nozzle check and cleaning cycle. Check these...
...adjusting the paper feed. See page 100 for instructions. • When you 're printing on. ◗ Use the Paper Feed Adjustment to STANDARD when you're done using a third-party RIP and non-Epson media, see if you 're using it. Solution ◗ Check the ink indicators...see page 42). If none of your media is correct for instructions. ◗ Align the print head from the printer's control panel, as described on ink. 132 | Solving Problems Improving Print Quality You can often improve print quality by doing the following: • Run a nozzle check and cleaning cycle. Check these...
User's Guide
Page 133
... the media you 're done using it for Windows). See page 43. Solving Problems | 133 Problem Your print is correct for instructions. ◗ Check the ink indicators and light to eliminate banding (see if you 're printing on ink. Use the printer's menu system to change the setting to STANDARD, or to see page 42...
... the media you 're done using it for Windows). See page 43. Solving Problems | 133 Problem Your print is correct for instructions. ◗ Check the ink indicators and light to eliminate banding (see if you 're printing on ink. Use the printer's menu system to change the setting to STANDARD, or to see page 42...
User's Guide
Page 134
...described on ink. You can also select Color Controls in the Advanced menu, and adjust the color, brightness, and other settings. ◗ For Macintosh, select Color Controls in the Printer Color Management section in the Print window. Use the printer's menu system to change the setting to...printable side of the ink cartridges. 134 | Solving Problems Problem Solution Colors are incorrect or ◗ Make sure the Media Type setting in the printer software is correct for instructions. ◗ Check the expiration date printed on non-Epson media, you may need to choose the correct ...
...described on ink. You can also select Color Controls in the Advanced menu, and adjust the color, brightness, and other settings. ◗ For Macintosh, select Color Controls in the Printer Color Management section in the Print window. Use the printer's menu system to change the setting to...printable side of the ink cartridges. 134 | Solving Problems Problem Solution Colors are incorrect or ◗ Make sure the Media Type setting in the printer software is correct for instructions. ◗ Check the expiration date printed on non-Epson media, you may need to choose the correct ...
User's Guide
Page 138
... is not too thick or too thin. Solving Paper Problems If paper feed or paper jam problems occur frequently, try one or more information. • If you're not using Epson media, make sure you use a paper configuration to the printer, such as USB 2.0. 138 | Solving Problems Problem Printing is too slow. Solution ◗ Turn on High...
... is not too thick or too thin. Solving Paper Problems If paper feed or paper jam problems occur frequently, try one or more information. • If you're not using Epson media, make sure you use a paper configuration to the printer, such as USB 2.0. 138 | Solving Problems Problem Printing is too slow. Solution ◗ Turn on High...