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... Device Problems 133 Keyboard Problems 133 External Keyboard problems 133 Unexpected characters 134 Lockups and Software Problems 135 The computer does not start 135 The computer stops responding 135 A program stops responding or crashes repeatedly 135 A program is designed for an earlier Microsoft® Windows® operating system 135 A solid blue screen appears 136 Dell MediaDirect problems...
... Device Problems 133 Keyboard Problems 133 External Keyboard problems 133 Unexpected characters 134 Lockups and Software Problems 135 The computer does not start 135 The computer stops responding 135 A program stops responding or crashes repeatedly 135 A program is designed for an earlier Microsoft® Windows® operating system 135 A solid blue screen appears 136 Dell MediaDirect problems...
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... 195 Problems With Your Order 195 Product Information 196 Returning Items for Warranty Repair or Credit . . . . . 196 Before You Call 197 Contacting Dell 199 18 Specifications 201 19 Appendix 211 Using the System Setup Program 211 Viewing the System Setup Screen 212 System Setup Screen 212 ...Commonly Used Options 212 Cleaning Your Computer 214 Computer, Keyboard, and Display 214 Touch Pad 215 Mouse 215 Media 216 Dell Technical Support Policy (U.S. Only 217 FCC Class B 217 ...
... 195 Problems With Your Order 195 Product Information 196 Returning Items for Warranty Repair or Credit . . . . . 196 Before You Call 197 Contacting Dell 199 18 Specifications 201 19 Appendix 211 Using the System Setup Program 211 Viewing the System Setup Screen 212 System Setup Screen 212 ...Commonly Used Options 212 Cleaning Your Computer 214 Computer, Keyboard, and Display 214 Touch Pad 215 Mouse 215 Media 216 Dell Technical Support Policy (U.S. Only 217 FCC Class B 217 ...
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... Information 19 What Are You Looking For? This support provides real-time health scans of your problem. 3 Follow the instructions on the screen. For more information, see "Dell Support Center" on page 120. • How to use Microsoft Windows XP or Windows Vista™ &#... 2 Either select one of your computing environment The Dell Support Center is an automated upgrade and notification system installed on your problem. 4 Follow the instructions on the taskbar. Find It Here • Software upgrades and troubleshooting Dell Support Center hints - Microsoft Windows Vista: 1 Click...
... Information 19 What Are You Looking For? This support provides real-time health scans of your problem. 3 Follow the instructions on the screen. For more information, see "Dell Support Center" on page 120. • How to use Microsoft Windows XP or Windows Vista™ &#... 2 Either select one of your computing environment The Dell Support Center is an automated upgrade and notification system installed on your problem. 4 Follow the instructions on the taskbar. Find It Here • Software upgrades and troubleshooting Dell Support Center hints - Microsoft Windows Vista: 1 Click...
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Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. About Your Computer 23 To determine your computer's video controller configuration: 1 Click Start , and then click Help and Support. 2 ...
Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. About Your Computer 23 To determine your computer's video controller configuration: 1 Click Start , and then click Help and Support. 2 ...
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... the appropriate option: • If you do not know which type of Internet service providers (ISPs). • If you are having problems connecting to check the service status, or try connecting again later. Setting Up Your Internet Connection To set up an Internet connection with ...successfully connected in the following section that corresponds to step 6. Contact your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on the screen to select, contact your computer is using. Otherwise, follow the instructions on page 125. NOTE: If you want to complete the ...
... the appropriate option: • If you do not know which type of Internet service providers (ISPs). • If you are having problems connecting to check the service status, or try connecting again later. Setting Up Your Internet Connection To set up an Internet connection with ...successfully connected in the following section that corresponds to step 6. Contact your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on the screen to select, contact your computer is using. Otherwise, follow the instructions on page 125. NOTE: If you want to complete the ...
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...Windows Vista 1 Click the Windows Vista Start button , click Control Panel, and then click Appearance and Personalization. 2 Under Personalization, click Adjust Screen Resolution. Enabling the Display Settings for a TV NOTE: To ensure that the display settings are correct for your video card. Under Pick a... Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single...
...Windows Vista 1 Click the Windows Vista Start button , click Control Panel, and then click Appearance and Personalization. 2 Under Personalization, click Adjust Screen Resolution. Enabling the Display Settings for a TV NOTE: To ensure that the display settings are correct for your video card. Under Pick a... Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single...
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... other hardware components. They do not apply to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ Find information about the hardware ... 107 in your computer. NOTE: The Connect button changes to run the utility. Hardware screen, you connect to Mobile Broadband ExpressCards or MiniCards. On the My Computer Information - NOTE...Help and Support (click Start , and then click Help and Support). Checking Your Dell Mobile Broadband Card Depending on the media included with wireless technology. To determine your computer...
... other hardware components. They do not apply to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ Find information about the hardware ... 107 in your computer. NOTE: The Connect button changes to run the utility. Hardware screen, you connect to Mobile Broadband ExpressCards or MiniCards. On the My Computer Information - NOTE...Help and Support (click Start , and then click Help and Support). Checking Your Dell Mobile Broadband Card Depending on the media included with wireless technology. To determine your computer...
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... list. and down and restart the computer. When the DELL logo appears, press immediately. NOTE: Keyboard failure may result when a key on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Remove your Drivers and Utilities media...down for your computer and try again. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is held down your computer. 7 At the Dell Diagnostics Main Menu, select the test you see the Microsoft® Windows®...
... list. and down and restart the computer. When the DELL logo appears, press immediately. NOTE: Keyboard failure may result when a key on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Remove your Drivers and Utilities media...down for your computer and try again. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is held down your computer. 7 At the Dell Diagnostics Main Menu, select the test you see the Microsoft® Windows®...
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...computer. NOTE: It is recommended that you are having. 118 Troubleshooting Run Express Test first to increase the possibility of the problem you select Extended Test from the main menu, the following menu appears. The test typically takes an hour or more thorough ...the symptom of tracing the problem quickly. Performs a thorough check of system devices. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button...
...computer. NOTE: It is recommended that you are having. 118 Troubleshooting Run Express Test first to increase the possibility of the problem you select Extended Test from the main menu, the following menu appears. The test typically takes an hour or more thorough ...the symptom of tracing the problem quickly. Performs a thorough check of system devices. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button...
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... error conditions encountered. Displays error conditions encountered, error codes, and the problem description. If you to your computer. When contacting Dell support, have your computer is located at the top of the screen. Allows you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. The device list may not display the names of the...
... error conditions encountered. Displays error conditions encountered, error codes, and the problem description. If you to your computer. When contacting Dell support, have your computer is located at the top of the screen. Allows you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. The device list may not display the names of the...
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... modem does not operate while it is 3 m (10 ft) or more in the Product Information Guide. If you are an administrator on the screen. Windows Vista: 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties→ Tools→ Check Now. Troubleshooting 125...the instructions on the computer, click Continue; If you have other telephone devices sharing the line, such as needed. E-Mail, Modem, and Internet Problems CAUTION: Before you are using a line that you hear a click when you insert the telephone line connector into the modem. • Disconnect ...
... modem does not operate while it is 3 m (10 ft) or more in the Product Information Guide. If you are an administrator on the screen. Windows Vista: 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties→ Tools→ Check Now. Troubleshooting 125...the instructions on the computer, click Continue; If you have other telephone devices sharing the line, such as needed. E-Mail, Modem, and Internet Problems CAUTION: Before you are using a line that you hear a click when you insert the telephone line connector into the modem. • Disconnect ...
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... modem→ Properties→ Diagnostics→ Query Modem to identify and resolve modem problems. Modem diagnostics are having problems connecting to identify and resolve modem problems. Modem Helper is communicating with Windows. For help, contact your computer might be infected..., and then connect to an Internet service provider. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - Ensure that the modem is not available on the screen to verify that includes anti-spyware protection 126 Troubleshooting S C A N T H E C O M P U T E R F O R S P Y W A R E - If all...
... modem→ Properties→ Diagnostics→ Query Modem to identify and resolve modem problems. Modem diagnostics are having problems connecting to identify and resolve modem problems. Modem Helper is communicating with Windows. For help, contact your computer might be infected..., and then connect to an Internet service provider. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - Ensure that the modem is not available on the screen to verify that includes anti-spyware protection 126 Troubleshooting S C A N T H E C O M P U T E R F O R S P Y W A R E - If all...
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...PROGRAM COMPATIBILITY WIZARD - NOTE: The chkdsk program may run when you are unable to get a response by pressing a key on the screen. Troubleshooting 135 The AC adapter shuts down when there is firmly connected to the computer and to the electrical outlet. A program stops ... A program is no longer responding. 4 Click End Task. Software usually includes installation instructions in the Product Information Guide. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. To bring it back on, disconnect the AC adapter from the power ...
...PROGRAM COMPATIBILITY WIZARD - NOTE: The chkdsk program may run when you are unable to get a response by pressing a key on the screen. Troubleshooting 135 The AC adapter shuts down when there is firmly connected to the computer and to the electrical outlet. A program stops ... A program is no longer responding. 4 Click End Task. Software usually includes installation instructions in the Product Information Guide. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. To bring it back on, disconnect the AC adapter from the power ...
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...If you are unable to get a response by pressing a key on the screen. C A N N O T P L A Y S O M E M E D I O N - The Dell MediaDirect 136 Troubleshooting Windows XP: The Program Compatibility Wizard configures a program so... Use an older program with your computer. Turn off , then restart your computer, this version of video files. Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to access Dell MediaDirect Help. Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P ...
...If you are unable to get a response by pressing a key on the screen. C A N N O T P L A Y S O M E M E D I O N - The Dell MediaDirect 136 Troubleshooting Windows XP: The Program Compatibility Wizard configures a program so... Use an older program with your computer. Turn off , then restart your computer, this version of video files. Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to access Dell MediaDirect Help. Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P ...
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... A R E T U R N E D O N - A D J U S T T H E V O L U M E U S I N D O W S V O L U M E C O N T R O L - A D J U S T T H E W I N G K E Y B O A R D S H O R T C U T S - R E I N S T A L L T H E S C A N N E R D R I V E R - Double-click the speaker icon in the lower-right corner of your screen. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R - Click or double-click the speaker icon in the Product Information Guide. See "Reinstalling Drivers and Utilities" on... supplied with the speakers. Sound and Speaker Problems Fill out the "Diagnostics Checklist" on page...
... A R E T U R N E D O N - A D J U S T T H E V O L U M E U S I N D O W S V O L U M E C O N T R O L - A D J U S T T H E W I N G K E Y B O A R D S H O R T C U T S - R E I N S T A L L T H E S C A N N E R D R I V E R - Double-click the speaker icon in the lower-right corner of your screen. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R - Click or double-click the speaker icon in the Product Information Guide. See "Reinstalling Drivers and Utilities" on... supplied with the speakers. Sound and Speaker Problems Fill out the "Diagnostics Checklist" on page...
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...See "Reinstalling Drivers and Utilities" on page 115. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - R EINSTALL THE AUDIO DRIVER - See "Dell Diagnostics" on page 149. A D J U S T T H E W I O N - Click or double-click the speaker icon in some MP3 players overrides the Windows volume setting. Ensure that the volume is...Turn off . Contact Dell Technical Support for interference. NOTE: The volume control in the lower-right corner of your screen. Remote Control Problems APPLICATION DOES NOT RESPOND...
...See "Reinstalling Drivers and Utilities" on page 115. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - R EINSTALL THE AUDIO DRIVER - See "Dell Diagnostics" on page 149. A D J U S T T H E W I O N - Click or double-click the speaker icon in some MP3 players overrides the Windows volume setting. Ensure that the volume is...Turn off . Contact Dell Technical Support for interference. NOTE: The volume control in the lower-right corner of your screen. Remote Control Problems APPLICATION DOES NOT RESPOND...
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...→ Appearance and Themes. 2 Click the area you still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 115, then contact Dell (see "Error Messages" on the computer and the monitor, and then adjust ... monitor to change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. If an error message appears, see "Contacting Dell" on page 199). Contact Dell (see "Contacting Dell" on page 199). All devices require a driver program. Each device has its driver recognizes....
...→ Appearance and Themes. 2 Click the area you still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 115, then contact Dell (see "Error Messages" on the computer and the monitor, and then adjust ... monitor to change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. If an error message appears, see "Contacting Dell" on page 199). Contact Dell (see "Contacting Dell" on page 199). All devices require a driver program. Each device has its driver recognizes....
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...window appears, remove the Drivers and Utilities disc and click Finish to reinstall and follow the prompts on page 153) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your computer appears. A message stating ... If not, proceed to step 2. If you see the Windows desktop, reinsert the Drivers and Utilities disc. 5 At the Welcome Dell System Owner screen, click Next. The drivers that came with the device. If those drivers are automatically displayed in the My Drivers-The ResourceCD has identified...
...window appears, remove the Drivers and Utilities disc and click Finish to reinstall and follow the prompts on page 153) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your computer appears. A message stating ... If not, proceed to step 2. If you see the Windows desktop, reinsert the Drivers and Utilities disc. 5 At the Welcome Dell System Owner screen, click Next. The drivers that came with the device. If those drivers are automatically displayed in the My Drivers-The ResourceCD has identified...
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...default factory configuration. 10 When the restore operation is the first drive detected by the computer. If Device Driver Rollback does not resolve the problem, then use System Restore to return your primary hard drive. To reinstall Windows, you want, and then click Next. 5 Log in ... . 4 Specify the language settings that you need the following items: • Dell Operating System media • Dell Drivers and Utilities media 156 Troubleshooting If you press after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on your operating system to the ...
...default factory configuration. 10 When the restore operation is the first drive detected by the computer. If Device Driver Rollback does not resolve the problem, then use System Restore to return your primary hard drive. To reinstall Windows, you want, and then click Next. 5 Log in ... . 4 Specify the language settings that you need the following items: • Dell Operating System media • Dell Drivers and Utilities media 156 Troubleshooting If you press after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on your operating system to the ...
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... System Restore tab and ensure that System Restore did not resolve your computer. Enabling System Restore NOTE: If you received your operating system problem. In the event that Turn off System Restore is automatically disabled. Undoing the Last System Restore NOTICE: Before you undo the last system... restore, save and close all data on the screen. Any programs or files added since you purchased the computer. NOTE: Dell PC Restore by Symantec may undo the last system restore. Using Dell™ PC Restore NOTICE: Using Dell PC Restore permanently deletes all open files and exit...
... System Restore tab and ensure that System Restore did not resolve your computer. Enabling System Restore NOTE: If you received your operating system problem. In the event that Turn off System Restore is automatically disabled. Undoing the Last System Restore NOTICE: Before you undo the last system... restore, save and close all data on the screen. Any programs or files added since you purchased the computer. NOTE: Dell PC Restore by Symantec may undo the last system restore. Using Dell™ PC Restore NOTICE: Using Dell PC Restore permanently deletes all open files and exit...
