User's Guide
Page 4
... the exterior of the printer...105 Cleaning the scanner glass...106 Troubleshooting 107 Before you troubleshoot...107 Using the Service Center to solve printer problems 107 If Troubleshooting does not solve your problem 107 Setup troubleshooting...107 Jams and misfeeds troubleshooting...113 Print troubleshooting...116 Copy and scan troubleshooting...118 Fax troubleshooting...120 Memory card troubleshooting...126 Network troubleshooting...128 Index 144...
... the exterior of the printer...105 Cleaning the scanner glass...106 Troubleshooting 107 Before you troubleshoot...107 Using the Service Center to solve printer problems 107 If Troubleshooting does not solve your problem 107 Setup troubleshooting...107 Jams and misfeeds troubleshooting...113 Print troubleshooting...116 Copy and scan troubleshooting...118 Fax troubleshooting...120 Memory card troubleshooting...126 Network troubleshooting...128 Index 144...
User's Guide
Page 7
...; Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. Before replacing and recycling your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your ink cartridges, try using the "Clean...
...; Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. Before replacing and recycling your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your ink cartridges, try using the "Clean...
User's Guide
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... support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support • Telephone support Dell Support Web site-support.dell.com Note: Select your region, and then select your printer 8 Support telephone numbers... not be found on your operating system. Click to view the appropriate support site. What are you purchased your Dell computer and printer • Readme files-Last-minute technical changes, or advanced at the same time, then documentation and drivers for...
... support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support • Telephone support Dell Support Web site-support.dell.com Note: Select your region, and then select your printer 8 Support telephone numbers... not be found on your operating system. Click to view the appropriate support site. What are you purchased your Dell computer and printer • Readme files-Last-minute technical changes, or advanced at the same time, then documentation and drivers for...
User's Guide
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...: Printing Preferences • This program is installed automatically with a word-processing program. Dell Ink Management System Order ink. Note: Your printer may be prompted to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Service Center (referred to set the Speed Dial and Group Dial numbers, set...
...: Printing Preferences • This program is installed automatically with a word-processing program. Dell Ink Management System Order ink. Note: Your printer may be prompted to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Service Center (referred to set the Speed Dial and Group Dial numbers, set...
User's Guide
Page 77
... connected to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on page 121. Adjusting the dialing volume 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then press . 3 Press the arrow buttons to... that the dialing volume is working and to Off, especially if you hear a dial tone, then the telephone line is not set the printer to the printer. Voice mail and fax can I adjust the speaker volume on one telephone line. Each telephone number has a designated ring pattern (a single ...
... connected to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on page 121. Adjusting the dialing volume 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then press . 3 Press the arrow buttons to... that the dialing volume is working and to Off, especially if you hear a dial tone, then the telephone line is not set the printer to the printer. Voice mail and fax can I adjust the speaker volume on one telephone line. Each telephone number has a designated ring pattern (a single ...
User's Guide
Page 89
...) You can be reconnected to use both Ethernet and wireless at a time. 3 Select Printer Home. 4 Click the Settings tab. 5 Click Wireless setup utility link. 6 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during configuration. Configuring the printer wirelessly using USB connection) 1 Click or Start. 2 Click All Programs or Programs...
...) You can be reconnected to use both Ethernet and wireless at a time. 3 Select Printer Home. 4 Click the Settings tab. 5 Click Wireless setup utility link. 6 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during configuration. Configuring the printer wirelessly using USB connection) 1 Click or Start. 2 Click All Programs or Programs...
User's Guide
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...problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on ...link. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power ...
...problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on ...link. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power ...
User's Guide
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... does not solve the problem, then try one or more of the following : Troubleshooting 108 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold down and , and then press and release to Use Factory, and...through USB" on page 113 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then...
... does not solve the problem, then try one or more of the following : Troubleshooting 108 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold down and , and then press and release to Use Factory, and...through USB" on page 113 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then...
User's Guide
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Troubleshooting 109 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
Troubleshooting 109 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
User's Guide
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...cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 110 The USB port is damaged, then use a new one. 2 ...Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the computer. You may...
...cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 110 The USB port is damaged, then use a new one. 2 ...Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the computer. You may...
User's Guide
Page 111
... may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED...the cable is marked with a USB symbol. The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 111 Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer.
... may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED...the cable is marked with a USB symbol. The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 111 Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer.
User's Guide
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...Reinstall the ink cartridges, see "Replacing ink cartridges" on and off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again.... 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then ...
...Reinstall the ink cartridges, see "Replacing ink cartridges" on and off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again.... 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then ...
User's Guide
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...Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 113 The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 113 • "Paper jam in... the duplex unit" on page 114 • "Paper jam in the printer Note: The parts inside the printer are listed, then the ...
...Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 113 The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 113 • "Paper jam in... the duplex unit" on page 114 • "Paper jam in the printer Note: The parts inside the printer are listed, then the ...
User's Guide
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... out the duplex unit. Note: Be careful not to tear the paper while removing it out. Troubleshooting 114 1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to turn the printer back on. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part... the paper, and then gently pull it . 4 Press to check for clearing a paper jam. Paper jam in the duplex unit Note: The parts inside the printer are sensitive.
... out the duplex unit. Note: Be careful not to tear the paper while removing it out. Troubleshooting 114 1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to turn the printer back on. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part... the paper, and then gently pull it . 4 Press to check for clearing a paper jam. Paper jam in the duplex unit Note: The parts inside the printer are sensitive.
User's Guide
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Note: Be careful not to tear the paper while removing it out. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. 2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 115
Note: Be careful not to tear the paper while removing it out. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. 2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 115
User's Guide
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...while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on page 117 Troubleshooting 116 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 117 • "Streaks or lines... on printed image" on your printer model. 4 From your paper or specialty media. Paper or specialty media misfeeds These...
...while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on page 117 Troubleshooting 116 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 117 • "Streaks or lines... on printed image" on your printer model. 4 From your paper or specialty media. Paper or specialty media misfeeds These...
User's Guide
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Troubleshooting 117 SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these minimum print margin ... slow" on page 118 • "Computer slows down when printing" on page 118 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you...
Troubleshooting 117 SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these minimum print margin ... slow" on page 118 • "Computer slows down when printing" on page 118 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you...
User's Guide
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...A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 119 • "Scanner unit... THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. ...
...A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 119 • "Scanner unit... THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. ...
User's Guide
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...CORNER SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 119 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem..., then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not ...
...CORNER SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 119 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem..., then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not ...
User's Guide
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...to a defective port. The USB port is not damaged. • Make sure memory card contains supported file types. Select the printer from the computer or the computer from the printer. Troubleshooting 127 Note: If you continue to have problems, then try one . 2 Firmly plug the square end of the USB cable ...into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the following:...
...to a defective port. The USB port is not damaged. • Make sure memory card contains supported file types. Select the printer from the computer or the computer from the printer. Troubleshooting 127 Note: If you continue to have problems, then try one . 2 Firmly plug the square end of the USB cable ...into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the following:...