User's Guide
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... Cleaning the scanner glass...115 Troubleshooting 116 Before you troubleshoot...116 Using the Service Center to solve printer problems 116 If Troubleshooting does not solve your problem 116 Setup troubleshooting...116 Jams and misfeeds troubleshooting...123 Print troubleshooting...125 Copy and scan troubleshooting...127 Fax troubleshooting...129 Memory card troubleshooting...135 Wireless ...
... Cleaning the scanner glass...115 Troubleshooting 116 Before you troubleshoot...116 Using the Service Center to solve printer problems 116 If Troubleshooting does not solve your problem 116 Setup troubleshooting...116 Jams and misfeeds troubleshooting...123 Print troubleshooting...125 Copy and scan troubleshooting...127 Fax troubleshooting...129 Memory card troubleshooting...135 Wireless ...
User's Guide
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...information Connect the power cord to a properly grounded electrical outlet that is near water or wet locations. The safety features of such problems. Remove the power cord from the printer before inspecting it. If any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning ... protruding ribs as furniture and walls. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the electrical outlet before proceeding.
...information Connect the power cord to a properly grounded electrical outlet that is near water or wet locations. The safety features of such problems. Remove the power cord from the printer before inspecting it. If any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning ... protruding ribs as furniture and walls. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the electrical outlet before proceeding.
User's Guide
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... multiple pages on one side of a sheet of paper. • Print on track fast. The Power Saver feature puts the printer in the Print Preview dialog or the printer display (depending on our Web site. The "Pages per sheet" feature allows you to a computer program, application, or flash ...If you do it will be able to reduce your printer. Minimizing your printer's environmental impact We are committed to protecting the environment and are the reason we do what we could do better, please let us do encounter any problems along the way, one of our knowledgeable support representatives ...
... multiple pages on one side of a sheet of paper. • Print on track fast. The Power Saver feature puts the printer in the Print Preview dialog or the printer display (depending on our Web site. The "Pages per sheet" feature allows you to a computer program, application, or flash ...If you do it will be able to reduce your printer. Minimizing your printer's environmental impact We are committed to protecting the environment and are the reason we do what we could do better, please let us do encounter any problems along the way, one of our knowledgeable support representatives ...
User's Guide
Page 9
... be used to print more pages with the printer. For updates, check our Web site at support.dell.com. About your prints. Conserving ink • Use Quick Print or Draft Mode. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty...and are ideal for printing documents that are you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up ...
... be used to print more pages with the printer. For updates, check our Web site at support.dell.com. About your prints. Conserving ink • Use Quick Print or Draft Mode. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty...and are ideal for printing documents that are you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up ...
User's Guide
Page 26
... Uninstaller icon. 3 Follow the instructions on the computer screen. Reinstalling the printer software When you send a print job, then try removing and reinstalling the printer software. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the list. 3 Select the uninstall option. 4 Follow the instructions on...
... Uninstaller icon. 3 Follow the instructions on the computer screen. Reinstalling the printer software When you send a print job, then try removing and reinstalling the printer software. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the list. 3 Select the uninstall option. 4 Follow the instructions on...
User's Guide
Page 85
... buttons to scroll to Dial Volume, and then press . 5 Press the arrow buttons to select a ringer volume setting, and then press . If you encounter problems sending and receiving faxes, then make sure that the dialing volume is not set the ringer volume loud enough for a dial tone through the telephone... handset. Listen to the dial tone to check if the telephone line is not working 1 Plug an analog telephone into the port of the printer, plug an analog telephone into the wall jack. 2 Listen for you do I check the dial tone? If you can I adjust the speaker volume on...
... buttons to scroll to Dial Volume, and then press . 5 Press the arrow buttons to select a ringer volume setting, and then press . If you encounter problems sending and receiving faxes, then make sure that the dialing volume is not set the ringer volume loud enough for a dial tone through the telephone... handset. Listen to the dial tone to check if the telephone line is not working 1 Plug an analog telephone into the port of the printer, plug an analog telephone into the wall jack. 2 Listen for you do I check the dial tone? If you can I adjust the speaker volume on...
User's Guide
Page 107
...communicate over a network is receiving. Try double-clicking this icon, and it cannot carry information between the access point and the printer. If you installed the wireless adapter in your computer, the adapter software probably placed an icon in your computer can be ...: Notes: • The solutions below are using the installation software CD. If you how strongly the computer is a problem between the access point and the printer is distance. Infrastructure mode provides: • Increased network security • Increased reliability • Faster performance • Easier...
...communicate over a network is receiving. Try double-clicking this icon, and it cannot carry information between the access point and the printer. If you installed the wireless adapter in your computer, the adapter software probably placed an icon in your computer can be ...: Notes: • The solutions below are using the installation software CD. If you how strongly the computer is a problem between the access point and the printer is distance. Infrastructure mode provides: • Increased network security • Increased reliability • Faster performance • Easier...
User's Guide
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...so that seem to the wireless network. All objects absorb part of the wireless signal when it passes through an object, it can cause problems with the wireless signal. Check the Wireless Network Connection section: • The "Default Gateway" entry is typically the access point. •...as possible to pass through them, and certain types of numbers separated by such objects. REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through , such as objects containing metal and concrete. REMOVE SOURCES OF INTERFERENCE Other...
...so that seem to the wireless network. All objects absorb part of the wireless signal when it passes through an object, it can cause problems with the wireless signal. Check the Wireless Network Connection section: • The "Default Gateway" entry is typically the access point. •...as possible to pass through them, and certain types of numbers separated by such objects. REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through , such as objects containing metal and concrete. REMOVE SOURCES OF INTERFERENCE Other...
User's Guide
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If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language ...on page 120 Troubleshooting 116 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is not plugged into any jams. • Check the ink cartridges, and install ...
If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language ...on page 120 Troubleshooting 116 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is not plugged into any jams. • Check the ink cartridges, and install ...
User's Guide
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... Language Selection appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . ... "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 117 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn...
... Language Selection appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . ... "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 117 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn...
User's Guide
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...continue to have connected to a defective port. You may have problems, then try another USB port on the computer. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try one . 2 ... use a new one or more of the USB cable into the wall outlet, and then turn on the printer. Note: If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Software did not install If you reinstall the software, do the following...
...continue to have connected to a defective port. You may have problems, then try another USB port on the computer. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try one . 2 ... use a new one or more of the USB cable into the wall outlet, and then turn on the printer. Note: If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Software did not install If you reinstall the software, do the following...
User's Guide
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... deep cleaning. You may be caused by improperly installed ink cartridges. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press...
... deep cleaning. You may be caused by improperly installed ink cartridges. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press...
User's Guide
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...TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. If the cable is marked with a USB symbol. The USB port ... If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If the power light is blinking on the printer. If this problem persists, then check our Web site for updates for any obvious...
...TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. If the cable is marked with a USB symbol. The USB port ... If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If the power light is blinking on the printer. If this problem persists, then check our Web site for updates for any obvious...
User's Guide
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...• Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in (Borderless). • Check the loading instructions for " pop-up menu, choose your printer. If there is slow" on page 126 • "Computer slows down when printing" on the File menu, then go to step 2. REMOVE EACH PAGE AS... no Page Setup item on page 127 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you loaded a 4 x 6 photo card, then choose US 4 x 6 in .) SELECT THE ...
...• Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in (Borderless). • Check the loading instructions for " pop-up menu, choose your printer. If there is slow" on page 126 • "Computer slows down when printing" on the File menu, then go to step 2. REMOVE EACH PAGE AS... no Page Setup item on page 127 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you loaded a 4 x 6 photo card, then choose US 4 x 6 in .) SELECT THE ...
User's Guide
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...pop-up menu, choose your system. Troubleshooting 126 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. Streaks or lines on the printed image, then contact technical support. ADD MEMORY Consider purchasing more of ... THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then...
...pop-up menu, choose your system. Troubleshooting 126 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. Streaks or lines on the printed image, then contact technical support. ADD MEMORY Consider purchasing more of ... THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then...
User's Guide
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...; "Copier or scanner does not respond" on page 129 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one of documents or photos" on page 128 • "Scan was not successful" on page 128 • "Scanning takes too long ... 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close " on page 127 • "Poor copy or scanned image quality" on page 128 • "...
...; "Copier or scanner does not respond" on page 129 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one of documents or photos" on page 128 • "Scan was not successful" on page 128 • "Scanning takes too long ... 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close " on page 127 • "Poor copy or scanned image quality" on page 128 • "...
User's Guide
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...any obvious damage. You may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB...into the USB port of the following : CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF ... copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. The USB port is damaged, then use a new...
...any obvious damage. You may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB...into the USB port of the following : CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF ... copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. The USB port is damaged, then use a new...
User's Guide
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...tone through the telephone handset. Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan...network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • "Fax...
...tone through the telephone handset. Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan...network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • "Fax...
User's Guide
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... scanning for editing 60 photos do not print from memory card across wireless network 137 photos from memory device printing using printer software 42 PictBridge port 11 PictBridge-enabled camera connecting 43 plain paper 29 poor quality at the edges of page 125... image 126 printer sharing 100 sharing in Windows 100 printer control panel 11 using 16 printer does not print wireless 143 printer does not print wirelessly 144 printer does not respond 122 printer memory fax 89 printer printing blank pages 121 printer problems, basic solutions 116 printer software uninstalling 26 printer, setting as...
... scanning for editing 60 photos do not print from memory card across wireless network 137 photos from memory device printing using printer software 42 PictBridge port 11 PictBridge-enabled camera connecting 43 plain paper 29 poor quality at the edges of page 125... image 126 printer sharing 100 sharing in Windows 100 printer control panel 11 using 16 printer does not print wireless 143 printer does not print wirelessly 144 printer does not respond 122 printer memory fax 89 printer printing blank pages 121 printer problems, basic solutions 116 printer software uninstalling 26 printer, setting as...
User's Guide
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... faxes 80 top cover 12 transmission report, fax 87 transparencies 31 troubleshooting checking an unresponsive printer 116 contacting technical support 116 fax checklist 129 Service Center 116 solving basic printer problems 116 wireless network 137 troubleshooting, copy scanner unit does not close 127 troubleshooting, copy and... WEP key key index 112 locating 101 Windows software Abbyy Sprint OCR 22 Adobe Photo Album Starter Edition 22 Dell Ink Management System 22 Fast Pics 22 Fax Setup Utility 22 Fax Solutions software 22 Printer Home 22 Printing Preferences 22 Service Center 22 Toolbar 22
... faxes 80 top cover 12 transmission report, fax 87 transparencies 31 troubleshooting checking an unresponsive printer 116 contacting technical support 116 fax checklist 129 Service Center 116 solving basic printer problems 116 wireless network 137 troubleshooting, copy scanner unit does not close 127 troubleshooting, copy and... WEP key key index 112 locating 101 Windows software Abbyy Sprint OCR 22 Adobe Photo Album Starter Edition 22 Dell Ink Management System 22 Fast Pics 22 Fax Setup Utility 22 Fax Solutions software 22 Printer Home 22 Printing Preferences 22 Service Center 22 Toolbar 22