User's Guide
Page 5
... scanner glass...89 Cleaning the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory card troubleshooting...102 Network troubleshooting...104 Index 120 Contents 5
... scanner glass...89 Cleaning the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory card troubleshooting...102 Network troubleshooting...104 Index 120 Contents 5
User's Guide
Page 9
Inks in High-Yield cartridges allow you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the installation software CD. These features clean the printhead nozzles to.... Recycling • Recycle the product packaging. • Recycle your old printer instead of your printer 9 For updates, check our Web site at support.dell.com. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing, copying...
Inks in High-Yield cartridges allow you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the installation software CD. These features clean the printhead nozzles to.... Recycling • Recycle the product packaging. • Recycle your old printer instead of your printer 9 For updates, check our Web site at support.dell.com. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing, copying...
User's Guide
Page 10
...Help. Click to view the appropriate support site. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support •... context-sensitive information. Have the following information ready when you looking for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can be available in the printer Program folder or on the desktop, depending on the ...
...Help. Click to view the appropriate support site. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support •... context-sensitive information. Have the following information ready when you looking for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can be available in the printer Program folder or on the desktop, depending on the ...
User's Guide
Page 21
...that you can edit with a word-processing program. Dell Wireless Setup Utility (referred to as Fast Pics) Manage, edit, transfer, and print photos and documents. Note: Your printer may be prompted to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions.... • Contact technical support. Using the printer software 21 Use the To Dell Fast Pics (referred to as Wireless Setup Utility) • Set up...
...that you can edit with a word-processing program. Dell Wireless Setup Utility (referred to as Fast Pics) Manage, edit, transfer, and print photos and documents. Note: Your printer may be prompted to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions.... • Contact technical support. Using the printer software 21 Use the To Dell Fast Pics (referred to as Wireless Setup Utility) • Set up...
User's Guide
Page 72
..., Ethernet, and wireless connections (Windows only) You can be reconnected to configure the printer, the wireless router must also support WPS. See related topics on troubleshooting specific connection types if you access your printer, depending on a secure wireless network. WPS is currently set up locally (using WPS (Wi-Fi Protected Setup...
..., Ethernet, and wireless connections (Windows only) You can be reconnected to configure the printer, the wireless router must also support WPS. See related topics on troubleshooting specific connection types if you access your printer, depending on a secure wireless network. WPS is currently set up locally (using WPS (Wi-Fi Protected Setup...
User's Guide
Page 90
.... To open the Service Center, use one of these methods: Method 1 If it appears on . If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical support... Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 •...
.... To open the Service Center, use one of these methods: Method 1 If it appears on . If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical support... Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 •...
User's Guide
Page 91
... print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2... Remove the printhead. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to ...
... print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2... Remove the printhead. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to ...
User's Guide
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... CONNECTION 1 Check the USB cable for any obvious damage. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 92
... CONNECTION 1 Check the USB cable for any obvious damage. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 92
User's Guide
Page 93
...the power supply from the printer, and then reinsert it . 3 Plug the power cord into the wall outlet, and then turn on the printer. Troubleshooting 93 3 Firmly plug the rectangular end of the USB cable into the back of the printer. If the cable is marked with a USB symbol. Note...: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly...
...the power supply from the printer, and then reinsert it . 3 Plug the power cord into the wall outlet, and then turn on the printer. Troubleshooting 93 3 Firmly plug the rectangular end of the USB cable into the back of the printer. If the cable is marked with a USB symbol. Note...: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly...
User's Guide
Page 94
... THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the computer. If the printer will not come out of the computer. Troubleshooting 94 Note: If you troubleshoot" checklist does not solve the problem, then try one or more information. The USB port is finished. You may be caused by improperly...
... THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the computer. If the printer will not come out of the computer. Troubleshooting 94 Note: If you troubleshoot" checklist does not solve the problem, then try one or more information. The USB port is finished. You may be caused by improperly...
User's Guide
Page 95
... Check the USB cable for any obvious damage. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 95 RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on page 97 Paper jam...listed, then the USB port is marked with a USB symbol. You may not be communicating. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 95 • "Paper jam in the print queue and cannot delete them to get ...
... Check the USB cable for any obvious damage. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 95 RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on page 97 Paper jam...listed, then the USB port is marked with a USB symbol. You may not be communicating. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 95 • "Paper jam in the print queue and cannot delete them to get ...
User's Guide
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... or lift the scanner unit to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Troubleshooting 96
... or lift the scanner unit to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Troubleshooting 96
User's Guide
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REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Troubleshooting 97 Try one or more of paper into the printer. • Load paper with the paper.) • Check the loading instructions for your computer, resume ...
REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Troubleshooting 97 Try one or more of paper into the printer. • Load paper with the paper.) • Check the loading instructions for your computer, resume ...
User's Guide
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.... 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options section of the following: CHECK THE INK LEVELS Replace low or empty ink cartridges. Print troubleshooting • "Poor quality at the edges of the page" on page 98 • "Streaks or lines on printed image" on page 98 • "Print speed... the "Before you are using the borderless feature, use these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you...
.... 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options section of the following: CHECK THE INK LEVELS Replace low or empty ink cartridges. Print troubleshooting • "Poor quality at the edges of the page" on page 98 • "Streaks or lines on printed image" on page 98 • "Print speed... the "Before you are using the borderless feature, use these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you...
User's Guide
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..." on page 100 • "Scanner unit does not close" on page 100 • "Poor copy or scanned image quality" on page 101 Troubleshooting 99 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL... THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of documents or photos" on page 100 • "Scan was not successful" on page...
..." on page 100 • "Scanner unit does not close" on page 100 • "Poor copy or scanned image quality" on page 101 Troubleshooting 99 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL... THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of documents or photos" on page 100 • "Scan was not successful" on page...
User's Guide
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... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON ... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 100 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...
... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON ... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 100 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...
User's Guide
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...on page 102 Cannot send e-mail CHECK YOUR E-MAIL CONFIGURATION SETTINGS Make sure you have connected to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer... USB symbol. You may have correctly completed the e-mail setup and successfully configured an SMTP server. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for ...
...on page 102 Cannot send e-mail CHECK YOUR E-MAIL CONFIGURATION SETTINGS Make sure you have connected to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer... USB symbol. You may have correctly completed the e-mail setup and successfully configured an SMTP server. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for ...
User's Guide
Page 102
... This causes e-mail to bounce back to your system support person. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following checklist to solve most memory card problems: • ...server. Cannot attach files SELECT A SUPPORTED FILE TYPE (JPEG OR PDF) MAKE SURE THE FILE SIZE IS NOT TOO LARGE Memory card troubleshooting • "Memory card troubleshooting checklist" on page 102 • "Nothing happens when a memory card is connected to communicate with your proxy server or SMTP settings...
... This causes e-mail to bounce back to your system support person. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following checklist to solve most memory card problems: • ...server. Cannot attach files SELECT A SUPPORTED FILE TYPE (JPEG OR PDF) MAKE SURE THE FILE SIZE IS NOT TOO LARGE Memory card troubleshooting • "Memory card troubleshooting checklist" on page 102 • "Nothing happens when a memory card is connected to communicate with your proxy server or SMTP settings...
User's Guide
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...from the printer. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Troubleshooting 103 Cannot print documents from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. If the... cable is marked with a USB symbol. Photos do not transfer from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. Note: If you continue to your printer to have ...
...from the printer. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Troubleshooting 103 Cannot print documents from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. If the... cable is marked with a USB symbol. Photos do not transfer from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. Note: If you continue to your printer to have ...
User's Guide
Page 104
... properly. For most networks, the printer and the computer should be obvious. • The Ethernet cable is correct. Network troubleshooting • "Network troubleshooting checklist" on page 104 • "The Continue button is unavailable" on page 105 • "Cannot print and there is... page 106 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 107 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless...
... properly. For most networks, the printer and the computer should be obvious. • The Ethernet cable is correct. Network troubleshooting • "Network troubleshooting checklist" on page 104 • "The Continue button is unavailable" on page 105 • "Cannot print and there is... page 106 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 107 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless...