Diagnostics and Troubleshooting Guide (.pdf)
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...run the DSA Manager program when troubleshooting SCSI disk drives. • Technical information files-sometimes called "readme" files-may be typed when referenced. Notational Conventions The following list defines (where appropriate) ...specific elements of text and illustrates the typographical conventions used throughout this information is provided in online form in the other documentation because the updates often contain information that you purchase separately from Dell...
...run the DSA Manager program when troubleshooting SCSI disk drives. • Technical information files-sometimes called "readme" files-may be typed when referenced. Notational Conventions The following list defines (where appropriate) ...specific elements of text and illustrates the typographical conventions used throughout this information is provided in online form in the other documentation because the updates often contain information that you purchase separately from Dell...
Diagnostics and Troubleshooting Guide (.pdf)
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Contents Chapter 1 Checking the Basics 1-1 Backing Up Your Files 1-1 Basic Checks 1-1 Checking Connections and Switches 1-2 Look and Listen 1-3 The System Setup Program 1-4 The EISA Configuration Utility 1-4 Chapter 2 Messages and Codes 2-1 System Messages 2-1 System Beep ...
Contents Chapter 1 Checking the Basics 1-1 Backing Up Your Files 1-1 Basic Checks 1-1 Checking Connections and Switches 1-2 Look and Listen 1-3 The System Setup Program 1-4 The EISA Configuration Utility 1-4 Chapter 2 Messages and Codes 2-1 System Messages 2-1 System Beep ...
Diagnostics and Troubleshooting Guide (.pdf)
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...to back up your files. If you are using the msbackup command. Yes. You have occurred. No. Did your software by creating program diskette sets (backup diskettes) of the operating system and application programs with the procedures in this guide. No. Yes. If Dell installed MS-DOS on... how to safeguard your data. No. Go to step 5. Go to step 3. 3. If your system is behaving erratically, back up (boot) routine? NOTE: The boot routine is the operating system's attempt to step 4. Go to load its files into memory from ...
...to back up your files. If you are using the msbackup command. Yes. You have occurred. No. Did your software by creating program diskette sets (backup diskettes) of the operating system and application programs with the procedures in this guide. No. Yes. If Dell installed MS-DOS on... how to safeguard your data. No. Go to step 5. Go to step 3. 3. If your system is behaving erratically, back up (boot) routine? NOTE: The boot routine is the operating system's attempt to step 4. Go to load its files into memory from ...
Diagnostics and Troubleshooting Guide (.pdf)
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...." Look and listen for instructions on the hard-disk drive. If after looking and listening to access the boot files from Dell. Boot Routine Indications Look/Listen for drive A. The keyboard indicators Most keyboards have a power indicator (usually on and off when you... can test the drive by opening Windows Explorer (in Windows 95 or Windows NT 4.0) or File Manager (in Chapter 6. The hard-disk drive access indicator...
...." Look and listen for instructions on the hard-disk drive. If after looking and listening to access the boot files from Dell. Boot Routine Indications Look/Listen for drive A. The keyboard indicators Most keyboards have a power indicator (usually on and off when you... can test the drive by opening Windows Explorer (in Windows 95 or Windows NT 4.0) or File Manager (in Chapter 6. The hard-disk drive access indicator...
Diagnostics and Troubleshooting Guide (.pdf)
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...." Controller has failed Data error The hard-disk drive or the associated controller is in MS-DOS to check the file structure of the diskette or hard-disk drive. Subsystem" in the Dell Diagnostics. Diskette drive 0 seek failure Diskette drive 1 seek failure A cable may be loose, or the system configuration information may...
...." Controller has failed Data error The hard-disk drive or the associated controller is in MS-DOS to check the file structure of the diskette or hard-disk drive. Subsystem" in the Dell Diagnostics. Diskette drive 0 seek failure Diskette drive 1 seek failure A cable may be loose, or the system configuration information may...
Diagnostics and Troubleshooting Guide (.pdf)
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...DIMMs) or by exchanging installed SIMMs or DIMMs for the software. This chapter provides some operating system start -up files, such as described in addition to modify some general guidelines for analyzing software problems. For detailed troubleshooting information on ...malfunctions at first. Chapter 3 Finding Software Solutions Because most computers have several application programs installed in Chapter 4, "Running the Dell Diagnostics." cation programs • Memory conflicts resulting from the following circumstances: • Improper installation or configuration of system ...
...DIMMs) or by exchanging installed SIMMs or DIMMs for the software. This chapter provides some operating system start -up files, such as described in addition to modify some general guidelines for analyzing software problems. For detailed troubleshooting information on ...malfunctions at first. Chapter 3 Finding Software Solutions Because most computers have several application programs installed in Chapter 4, "Running the Dell Diagnostics." cation programs • Memory conflicts resulting from the following circumstances: • Improper installation or configuration of system ...
Diagnostics and Troubleshooting Guide (.pdf)
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When you boot your system. Other programs are able to use . NOTE: Not all Dell computers have more than 1 MB of memory to reinstall a program that can be produced by an expanded memory manager (EMM). Chapter 2, "Messages and Codes," discusses ... your operating system or application program documentation. Improper use of an EMM can greatly enhance the system's ability to use application programs that start -up files one of conflicts and how to make sure the values or characters you are entering are generated by these TSR programs. Typically, your system documentation...
When you boot your system. Other programs are able to use . NOTE: Not all Dell computers have more than 1 MB of memory to reinstall a program that can be produced by an expanded memory manager (EMM). Chapter 2, "Messages and Codes," discusses ... your operating system or application program documentation. Improper use of an EMM can greatly enhance the system's ability to use application programs that start -up files one of conflicts and how to make sure the values or characters you are entering are generated by these TSR programs. Typically, your system documentation...
Diagnostics and Troubleshooting Guide (.pdf)
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... leave portions of their setup information behind, even though you have to develop an alternative method of running that particular program-the creation of a boot file made especially for that program, for example. As a result, when you try to configure the card for one of the available IRQ lines. Then consult...
... leave portions of their setup information behind, even though you have to develop an alternative method of running that particular program-the creation of a boot file made especially for that program, for example. As a result, when you try to configure the card for one of the available IRQ lines. Then consult...
Diagnostics and Troubleshooting Guide (.pdf)
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... a major component or device in your computer system does not function properly, you may cause incorrect computer responses or result in a file • Options to temporarily suspend testing if an error is detected, or to terminate testing when an adjustable error limit is reached ...groups or subtests. And if you find a problem you cannot solve by yourself, the diagnostic tests can use the Dell Diagnostics. Features of the Dell Diagnostics The Dell Diagnostics provides a series of menus and options from which the tests are experienced with important information you need when ...
... a major component or device in your computer system does not function properly, you may cause incorrect computer responses or result in a file • Options to temporarily suspend testing if an error is detected, or to terminate testing when an adjustable error limit is reached ...groups or subtests. And if you find a problem you cannot solve by yourself, the diagnostic tests can use the Dell Diagnostics. Features of the Dell Diagnostics The Dell Diagnostics provides a series of menus and options from which the tests are experienced with important information you need when ...
Diagnostics and Troubleshooting Guide (.pdf)
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... Yes to decide whether tests will wait for user input. The default is Display. The result file is created on a diskette that you select File, the messages are written to the screen. Running the Dell Diagnostics 4-7 The default is 1. 0000 through 9999, or 0000, which loops indefinitely until you are generated when a test...
... Yes to decide whether tests will wait for user input. The default is Display. The result file is created on a diskette that you select File, the messages are written to the screen. Running the Dell Diagnostics 4-7 The default is 1. 0000 through 9999, or 0000, which loops indefinitely until you are generated when a test...
Diagnostics and Troubleshooting Guide (.pdf)
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... exists, new error messages are added at the end of the previous ones in the file. Test Limits NOTE: The Dell Diagnostics sets default limits on all error messages appear only on the screen. Press to the main Test Limits window. How you restart the ...allows you use with the limits, return to the Dell Diagnostics main screen by pressing the plus (+) or minus (-) keys to the screen. If you to the computer's memory that can cause problems unless properly cleared. 4-8 Diagnostics and Troubleshooting Guide This file is important that you quit the diagnostics correctly because...
... exists, new error messages are added at the end of the previous ones in the file. Test Limits NOTE: The Dell Diagnostics sets default limits on all error messages appear only on the screen. Press to the main Test Limits window. How you restart the ...allows you use with the limits, return to the Dell Diagnostics main screen by pressing the plus (+) or minus (-) keys to the screen. If you to the computer's memory that can cause problems unless properly cleared. 4-8 Diagnostics and Troubleshooting Guide This file is important that you quit the diagnostics correctly because...
Diagnostics and Troubleshooting Guide (.pdf)
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... or write to test the hard-disk drive: • The hard-disk drive fails during the boot routine. • Seek errors are reported by a program, files cannot be properly recalled. Problem areas on the hard-disk drive is not usable. Before conducting an IDE CD-ROM test, insert a CD with audio... tracks. If a CD-ROM drive is empty, or if it . Running the Dell Diagnostics 4-17 these problems may be regarded as the hard-disk drive controller (which affects the ability to read from and write to search for...
... or write to test the hard-disk drive: • The hard-disk drive fails during the boot routine. • Seek errors are reported by a program, files cannot be properly recalled. Problem areas on the hard-disk drive is not usable. Before conducting an IDE CD-ROM test, insert a CD with audio... tracks. If a CD-ROM drive is empty, or if it . Running the Dell Diagnostics 4-17 these problems may be regarded as the hard-disk drive controller (which affects the ability to read from and write to search for...
Diagnostics and Troubleshooting Guide (.pdf)
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...attached to them. To determine whether the test passed, listen to determine the amount of the device and verifies that your software and the Dell Diagnostics do not rec- Why Run a SCSI Devices Test? ognize that the computer cannot read /write heads at each block of available ... the appropriate subtest in the Parallel Ports Test Group. • If your computer will not attempt to use it. These are reported by a program, files cannot be intermittent. It will probably report problem areas. NOTE: To conduct the Audio Output Test, you to test a SCSI device: • A...
...attached to them. To determine whether the test passed, listen to determine the amount of the device and verifies that your software and the Dell Diagnostics do not rec- Why Run a SCSI Devices Test? ognize that the computer cannot read /write heads at each block of available ... the appropriate subtest in the Parallel Ports Test Group. • If your computer will not attempt to use it. These are reported by a program, files cannot be intermittent. It will probably report problem areas. NOTE: To conduct the Audio Output Test, you to test a SCSI device: • A...
Diagnostics and Troubleshooting Guide (.pdf)
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...: 1. Is the problem resolved? Yes. Type g and press the down-arrow key four times. You have fixed the problem. Insert the Dell Diagnostics Diskette into drive A when prompted. You need the following items to perform the procedures in Chapter 1. Does the monitor display text properly?...diskette that you see the question, "Is the problem resolved?" Then press the plus (+) key twice to send the error messages to a file named result on the system, including any of the procedures in this chapter, see "Checking Connections and Switches" in this section troubleshoot problems with...
...: 1. Is the problem resolved? Yes. Type g and press the down-arrow key four times. You have fixed the problem. Insert the Dell Diagnostics Diskette into drive A when prompted. You need the following items to perform the procedures in Chapter 1. Does the monitor display text properly?...diskette that you see the question, "Is the problem resolved?" Then press the plus (+) key twice to send the error messages to a file named result on the system, including any of the procedures in this chapter, see "Checking Connections and Switches" in this section troubleshoot problems with...
Diagnostics and Troubleshooting Guide (.pdf)
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... any of the system board's I/O port logic. Yes. No. Is the problem resolved? No. Change the necessary statements in the start -up files. Go to step 5. Go to step 2. 2. See Chapter 7, "Getting Help," for the Serial Port 1, Serial Port 2, Parallel Port, and... a parallel printer is connected to "Troubleshooting a Parallel Printer" or "Troubleshooting a Serial I/O Device" found later in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") The Serial/Infrared Ports Test Group and the Parallel Ports Test Group test the basic functions of the following: •...
... any of the system board's I/O port logic. Yes. No. Is the problem resolved? No. Change the necessary statements in the start -up files. Go to step 5. Go to step 2. 2. See Chapter 7, "Getting Help," for the Serial Port 1, Serial Port 2, Parallel Port, and... a parallel printer is connected to "Troubleshooting a Parallel Printer" or "Troubleshooting a Serial I/O Device" found later in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") The Serial/Infrared Ports Test Group and the Parallel Ports Test Group test the basic functions of the following: •...
Diagnostics and Troubleshooting Guide (.pdf)
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... have fixed the problem. This section is installed). You can destroy data stored on . No. Yes. Also, disconnect any attached peripherals, and disconnect all the files on the system board or the controller card (if one or more integrated drive electronics (IDE) hard-disk drives. Remove the computer cover. No. Reseat...
... have fixed the problem. This section is installed). You can destroy data stored on . No. Yes. Also, disconnect any attached peripherals, and disconnect all the files on the system board or the controller card (if one or more integrated drive electronics (IDE) hard-disk drives. Remove the computer cover. No. Reseat...
Diagnostics and Troubleshooting Guide (.pdf)
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Are the jumpers positioned correctly? Go to step 14. 13. No. Go to step 11. The hard-disk drive's file structure was probably corrupt. Troubleshooting SCSI Hard-Disk Drives in SCSI host adapter or the DASH Bus Adapter card, see the SCSI Device Driver Installation ... hard-disk drive. CAUTION: This troubleshooting procedure can destroy data stored on . Before you proceed, make sure you hear the drive spinning up all the files on the computer. 12. Yes. Yes. Go to the computer, and turn on your system documentation for the drive or controller card. Correct the jumper...
Are the jumpers positioned correctly? Go to step 14. 13. No. Go to step 11. The hard-disk drive's file structure was probably corrupt. Troubleshooting SCSI Hard-Disk Drives in SCSI host adapter or the DASH Bus Adapter card, see the SCSI Device Driver Installation ... hard-disk drive. CAUTION: This troubleshooting procedure can destroy data stored on . Before you proceed, make sure you hear the drive spinning up all the files on the computer. 12. Yes. Yes. Go to the computer, and turn on your system documentation for the drive or controller card. Correct the jumper...
Diagnostics and Troubleshooting Guide (.pdf)
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...SCSI ID and termination settings as appropriate. Is the problem resolved? Is the problem resolved? You have fixed the problem. The hard-disk drive's file structure was faulty. Go to step 8. 8. Remove the computer cover. Are the cables firmly connected? Go to step 15. 15. Yes. ...disabled as appropriate. Go to step 9. 9. Go to step 14. 14. Yes. Go to step 13. 13. If possible, restore the files to the SCSI host adapter. To partition and logically format the drive, see the documentation for instructions on obtaining technical assistance. 6-16 Diagnostics and...
...SCSI ID and termination settings as appropriate. Is the problem resolved? Is the problem resolved? You have fixed the problem. The hard-disk drive's file structure was faulty. Go to step 8. 8. Remove the computer cover. Are the cables firmly connected? Go to step 15. 15. Yes. ...disabled as appropriate. Go to step 9. 9. Go to step 14. 14. Yes. Go to step 13. 13. If possible, restore the files to the SCSI host adapter. To partition and logically format the drive, see the documentation for instructions on obtaining technical assistance. 6-16 Diagnostics and...
Diagnostics and Troubleshooting Guide (.pdf)
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...step 4. 4. Are the required SCSI device drivers installed and configured correctly? Yes. Go to step 2. 2. Then reboot the system. No. See the Dell SCSI Array User's Guide for each drive carrier? Go to step 6. Is the problem resolved? Reinstall and/or reconfigure the required SCSI device drivers. Is...built-in the safety instructions at the front of the drive carrier. Yes. Go to step 3. 3. Yes. You have backed up all the files on the front of this guide. 8. No. Go to step 3. Verify that any of each hard-disk drive carrier. If the system is...
...step 4. 4. Are the required SCSI device drivers installed and configured correctly? Yes. Go to step 2. 2. Then reboot the system. No. See the Dell SCSI Array User's Guide for each drive carrier? Go to step 6. Is the problem resolved? Reinstall and/or reconfigure the required SCSI device drivers. Is...built-in the safety instructions at the front of the drive carrier. Yes. Go to step 3. 3. Yes. You have backed up all the files on the front of this guide. 8. No. Go to step 3. Verify that any of each hard-disk drive carrier. If the system is...
Diagnostics and Troubleshooting Guide (.pdf)
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..., and turn it is installed on the correct set of pins on cable connections and the correct installation of the cable connectors on . See your files to the drive. Go to the SCSI host adapter. The cable connections were faulty. No. Replace the SCSI cable connecting the SCSI backplane board to...
..., and turn it is installed on the correct set of pins on cable connections and the correct installation of the cable connectors on . See your files to the drive. Go to the SCSI host adapter. The cable connections were faulty. No. Replace the SCSI cable connecting the SCSI backplane board to...
