Diagnostics and Troubleshooting Guide (.pdf)
Page 15
... Wide Web on the Internet 7-3 Commercial Online Service 7-3 Dell Diagnostics Program 7-3 AutoTech Service 7-3 TechFax Service 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25 A-2 Character Set Subtest (80 x 25 A-3 Video Scan Alignment Subtest...
... Wide Web on the Internet 7-3 Commercial Online Service 7-3 Dell Diagnostics Program 7-3 AutoTech Service 7-3 TechFax Service 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25 A-2 Character Set Subtest (80 x 25 A-3 Video Scan Alignment Subtest...
Diagnostics and Troubleshooting Guide (.pdf)
Page 33
... of sounds: for technical assistance. Write fault Write fault on the monitor, your system board. The beep code is invaluable to the Dell support staff if you are overheated. You can continue to use the Dell Diagnostics to call for example, one or both microprocessors are still unable to See "Troubleshooting the Diskette/Tape Drive the diskette or hard-disk drive. System Beep Codes When errors occur during a boot routine...
... of sounds: for technical assistance. Write fault Write fault on the monitor, your system board. The beep code is invaluable to the Dell support staff if you are overheated. You can continue to use the Dell Diagnostics to call for example, one or both microprocessors are still unable to See "Troubleshooting the Diskette/Tape Drive the diskette or hard-disk drive. System Beep Codes When errors occur during a boot routine...
Diagnostics and Troubleshooting Guide (.pdf)
Page 41
... controller NOTE: For the full name of video mode or monitor. To reassign the expansion card's address block, refer to the documentation for the software you are installing a non-Plug and Play or legacy card, run . Call the support service for the card. As a result, other programs cannot run the ISA Configuration Utility provided with Plug and Play capabilities, the default settings can also cause problems with this type of their setup...
... controller NOTE: For the full name of video mode or monitor. To reassign the expansion card's address block, refer to the documentation for the software you are installing a non-Plug and Play or legacy card, run . Call the support service for the card. As a result, other programs cannot run the ISA Configuration Utility provided with Plug and Play capabilities, the default settings can also cause problems with this type of their setup...
Diagnostics and Troubleshooting Guide (.pdf)
Page 50
... Parallel Ports Test Group, and the SCSI Devices Test Group allow you return to the operating system environment, remove your hard-disk drive, the result file is created on the type of parameter associated with the limits, return to change a value for all tests. Key-Help Key-Help always displays a list of key controls available for the RAM Test Group are written to the result file used to the Dell Diagnostics main screen by...
... Parallel Ports Test Group, and the SCSI Devices Test Group allow you return to the operating system environment, remove your hard-disk drive, the result file is created on the type of parameter associated with the limits, return to change a value for all tests. Key-Help Key-Help always displays a list of key controls available for the RAM Test Group are written to the result file used to the Dell Diagnostics main screen by...
Diagnostics and Troubleshooting Guide (.pdf)
Page 60
... the Dell Diagnostics as a serial or infrared port. If a modem is installed and one of the serial port using an application program on a CD, the problem could result from the disc or from the drive. If the external device is not properly installed through the operating system. • Audio Output Test Causes the drive to begin playing the first audio track on the screen stating that the port, and not the device connected...
... the Dell Diagnostics as a serial or infrared port. If a modem is installed and one of the serial port using an application program on a CD, the problem could result from the disc or from the drive. If the external device is not properly installed through the operating system. • Audio Output Test Causes the drive to begin playing the first audio track on the screen stating that the port, and not the device connected...
Diagnostics and Troubleshooting Guide (.pdf)
Page 84
..., and remove the computer cover. 10. Go to the SCSI host adapter. Yes. If possible, restore the files to step 5. 5. See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 6-16 Diagnostics and Troubleshooting Guide See the documentation for the hard-disk drive for instructions on selecting the SCSI ID and enabling or disabling termination. Go to the drive. Check the SCSI cable connection to the drive and to...
..., and remove the computer cover. 10. Go to the SCSI host adapter. Yes. If possible, restore the files to step 5. 5. See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 6-16 Diagnostics and Troubleshooting Guide See the documentation for the hard-disk drive for instructions on selecting the SCSI ID and enabling or disabling termination. Go to the drive. Check the SCSI cable connection to the drive and to...
Diagnostics and Troubleshooting Guide (.pdf)
Page 90
...Dell, its products, and its service and support policies TechFax service, TechConnect BBS, World Wide Web on the Internet Installation instructions System documentation, technical support service, AutoTech service Interrupt maps TechFax service Ordering parts Technical support service, TechConnect BBS Software update information TechFax service System board layouts TechFax service, system documentation Technical notes on using the technical support service, see the abbreviations and acronyms list that precedes the Index. 7-2 Diagnostics and Troubleshooting Guide Table 7-1 lists...
...Dell, its products, and its service and support policies TechFax service, TechConnect BBS, World Wide Web on the Internet Installation instructions System documentation, technical support service, AutoTech service Interrupt maps TechFax service Ordering parts Technical support service, TechConnect BBS Software update information TechFax service System board layouts TechFax service, system documentation Technical notes on using the technical support service, see the abbreviations and acronyms list that precedes the Index. 7-2 Diagnostics and Troubleshooting Guide Table 7-1 lists...
Diagnostics and Troubleshooting Guide (.pdf)
Page 91
....dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Dell technicians should you have a question about your system includes information about installing hardware, software support utilities, and video drivers and about using the System Setup program. Frequently Asked Questions Cards Dell...
....dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Dell technicians should you have a question about your system includes information about installing hardware, software support utilities, and video drivers and about using the System Setup program. Frequently Asked Questions Cards Dell...
Diagnostics and Troubleshooting Guide (.pdf)
Page 129
... 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13 notational conventions, viii notes, viii NVRAM about, 4-4 problem with accessing, 2-9 O Options Main menu category, 4-6 Other Test Group, 4-22 P Parallel Ports Test Group, 4-19 parallel printer troubleshooting, 5-4 parity errors, 4-12 peripherals erratic behavior, 4-18, 4-19 ports failure to recognize, 4-18, 4-19 Parallel Ports Test Group, 4-19 Serial/Infrared Ports Test...
... 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13 notational conventions, viii notes, viii NVRAM about, 4-4 problem with accessing, 2-9 O Options Main menu category, 4-6 Other Test Group, 4-22 P Parallel Ports Test Group, 4-19 parallel printer troubleshooting, 5-4 parity errors, 4-12 peripherals erratic behavior, 4-18, 4-19 ports failure to recognize, 4-18, 4-19 Parallel Ports Test Group, 4-19 Serial/Infrared Ports Test...
Diagnostics and Troubleshooting Guide (.pdf)
Page 130
... viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, 3-1 memory-resident programs, 3-2 4 Diagnostics and Troubleshooting Guide software (continued) problems, 3-1 program conflicts, 3-3 spreadsheet or mathematical program running slowly, 4-14 system start-up files, 3-1 using, 3-2 Solid Colors Test, A-16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about...
... viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, 3-1 memory-resident programs, 3-2 4 Diagnostics and Troubleshooting Guide software (continued) problems, 3-1 program conflicts, 3-3 spreadsheet or mathematical program running slowly, 4-14 system start-up files, 3-1 using, 3-2 Solid Colors Test, A-16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about...
Service Manual
Page 16
... one external diskette drive for running the diskette-based diagnostics as described in Chapter 2,"Basic Troubleshooting". NOTES: Any externally accessible drive bays at system start-up to the high-speed PCI local bus. The tape drive is started. The system BIOS is implemented in flash ROM, which allows for easy BIOS upgrades using diskette files or files downloaded from Dell's home page on the system board. The primary EIDE interface (IDE1) provides support...
... one external diskette drive for running the diskette-based diagnostics as described in Chapter 2,"Basic Troubleshooting". NOTES: Any externally accessible drive bays at system start-up to the high-speed PCI local bus. The tape drive is started. The system BIOS is implemented in flash ROM, which allows for easy BIOS upgrades using diskette files or files downloaded from Dell's home page on the system board. The primary EIDE interface (IDE1) provides support...
Service Manual
Page 17
... synchronous graphics random-access memory (SGRAM) video memory (expandable to 8 MB via a video-memory upgrade kit) 15-hole monitor port The integrated audio controller is a single chip that allows external devices to attach directly to the system board, CD-ROM audio cables must be attached from the graphic controller, and an inter-integrated circuit (I2C)-compatible serial control port for digital video disk (DVD) applications, or to receive video stream data from an AMC-compliant adapter card to the graphics controller...
... synchronous graphics random-access memory (SGRAM) video memory (expandable to 8 MB via a video-memory upgrade kit) 15-hole monitor port The integrated audio controller is a single chip that allows external devices to attach directly to the system board, CD-ROM audio cables must be attached from the graphic controller, and an inter-integrated circuit (I2C)-compatible serial control port for digital video disk (DVD) applications, or to receive video stream data from an AMC-compliant adapter card to the graphics controller...
Service Manual
Page 53
.... In particular, was the user installing new hardware or software when the failure occurred? After the user describes the problem, follow these steps: See "Maintaining the System" in this manual. Basic Troubleshooting 2-1 Can the user duplicate the problem? Proceed to step 3. No. A verbal description can often indicate the cause of the Dell OptiPlex GX1 Managed PC and OptiPlex NX1 Net PC families. Yes. Dell recommends that occur during...
.... In particular, was the user installing new hardware or software when the failure occurred? After the user describes the problem, follow these steps: See "Maintaining the System" in this manual. Basic Troubleshooting 2-1 Can the user duplicate the problem? Proceed to step 3. No. A verbal description can often indicate the cause of the Dell OptiPlex GX1 Managed PC and OptiPlex NX1 Net PC families. Yes. Dell recommends that occur during...
Service Manual
Page 87
... board, unless a microprocessor upgrade is being installed. Also, set the jumpers on the new system board so that the replacement board has a NIC connector. If the original system board has a NIC connector, ensure that they are replacing the system board, remove all DIMMs, the video-memory upgrade module (if present), the single-edge contact (SEC) cartridge/heat sink assembly, and the guide bracket assembly from the old system board and install...
... board, unless a microprocessor upgrade is being installed. Also, set the jumpers on the new system board so that the replacement board has a NIC connector. If the original system board has a NIC connector, ensure that they are replacing the system board, remove all DIMMs, the video-memory upgrade module (if present), the single-edge contact (SEC) cartridge/heat sink assembly, and the guide bracket assembly from the old system board and install...
Service Manual
Page 112
If the original system board has a NIC connector, ensure that they are replacing the system board, remove all DIMMs, the video-memory upgrade module (if present), the single-edge contact (SEC) cartridge/heat sink assembly, and the guide bracket assembly from the old system board and install them on the old board, unless a microprocessor upgrade is being installed. screw slots (5) tabs (5) To remove the system board, follow these...
If the original system board has a NIC connector, ensure that they are replacing the system board, remove all DIMMs, the video-memory upgrade module (if present), the single-edge contact (SEC) cartridge/heat sink assembly, and the guide bracket assembly from the old system board and install them on the old board, unless a microprocessor upgrade is being installed. screw slots (5) tabs (5) To remove the system board, follow these...
Service Manual
Page 138
... board has a NIC connector, ensure that they are replacing the system board, remove all DIMMs, the video-memory upgrade module (if present), the single-edge contact (SEC) cartridge/heat sink assembly, and the guide bracket assembly from the old system board and install them on the new system board so that the replacement board has a NIC connector. Also, set the jumpers on the replacement board. When you reinstall the system board...
... board has a NIC connector, ensure that they are replacing the system board, remove all DIMMs, the video-memory upgrade module (if present), the single-edge contact (SEC) cartridge/heat sink assembly, and the guide bracket assembly from the old system board and install them on the new system board so that the replacement board has a NIC connector. Also, set the jumpers on the replacement board. When you reinstall the system board...
User's Guide
Page 11
..., and computer speakers. A special computer chassis that should be opened only by an authorized service technician or a qualified network administrator. These systems are designed to be connected to a network server through a computer network. (Be sure you have the network cable plugged into the network connector on the back of cache memory. A Personal System/2 (PS/2)-style keyboard port and a PS/2-compatible mouse port. Dell® OptiPlex® NX1 systems are to be used.
..., and computer speakers. A special computer chassis that should be opened only by an authorized service technician or a qualified network administrator. These systems are designed to be connected to a network server through a computer network. (Be sure you have the network cable plugged into the network connector on the back of cache memory. A Personal System/2 (PS/2)-style keyboard port and a PS/2-compatible mouse port. Dell® OptiPlex® NX1 systems are to be used.
User's Guide
Page 12
..., manage, and inventory remote systems in the appropriate mode. 1-2 Dell OptiPlex NX1 Net PC Systems User's Guide Microsoft® Windows® 95 or Windows NT® operating system. Therefore, you to enter data or press keys. The Dell Inspector program is a Desktop Management Interface (DMI) browser that you are installing your computer system, it must download and install software such as the operating system, application programs, drivers, and utilities. If your network administrator installed and set...
..., manage, and inventory remote systems in the appropriate mode. 1-2 Dell OptiPlex NX1 Net PC Systems User's Guide Microsoft® Windows® 95 or Windows NT® operating system. Therefore, you to enter data or press keys. The Dell Inspector program is a Desktop Management Interface (DMI) browser that you are installing your computer system, it must download and install software such as the operating system, application programs, drivers, and utilities. If your network administrator installed and set...
User's Guide
Page 33
... parts and components not supplied by Dell. Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are returned to Dell's facility. To request warranty service, you is three years beginning on the server with product instructions, failure to perform required preventive maintenance, and problems caused by use of this warranty. Dell warrants that are included on the invoice date, Dell will repair or replace products covered...
... parts and components not supplied by Dell. Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are returned to Dell's facility. To request warranty service, you is three years beginning on the server with product instructions, failure to perform required preventive maintenance, and problems caused by use of this warranty. Dell warrants that are included on the invoice date, Dell will repair or replace products covered...
User's Guide
Page 34
... FOR A PARTICULAR PURPOSE. Dell does not accept liability for returning replaced parts, and your software and data. Dell owns all parts removed from repaired products. or Canada, where applicable. Shipments to other procedures. Replacement parts are new or reconditioned. Dell may provide replacement parts made freight collect. The process for lost data or software. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU B-2 Dell OptiPlex NX1 Net PC Systems User's Guide
... FOR A PARTICULAR PURPOSE. Dell does not accept liability for returning replaced parts, and your software and data. Dell owns all parts removed from repaired products. or Canada, where applicable. Shipments to other procedures. Replacement parts are new or reconditioned. Dell may provide replacement parts made freight collect. The process for lost data or software. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU B-2 Dell OptiPlex NX1 Net PC Systems User's Guide
