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Question posted by gaillarkins on May 1st, 2013

Missing Wbdisn.dll And Setse.dll Files.

When I turn on the computer I receive the notice listed above. I tried to find the files on the reinstall disc, but I could not. Thanks.

Requests for more information

Request from DELLAndrew on May 1st, 2013 3:37 PM
Hi gaillarkins,

Am sorry to hear about the trouble. Is the system still booting to Windows? You can also try in safe mode. If you can still boot up, try doing a system restore to a point when the system works fine. Just let me know it helps.

Please reply if further help is needed.

Thanks and Regards,

DELL_Andrew F
Social Media and Community Professional

Request from DELLAndrew on May 2nd, 2013 5:52 PM
Hi gaillarkins,

Doing a follow up regarding your inquiry. If you need further assistance on the matter, kindly revert back to this thread or reach as at @dellcares via tweeter support.

Just let me know of any assistance needed.

Thanks and Regards,

DELL_Andrew F
Social Media and Community Professional

Responses to this request

Response submitted May 4th, 2013 6:26 AM
Sorry it took so long to get back to you...

I started up in 'safe mode' and tried to do a restore back but the calendar would not move back to April. In fact, I could not even change the day of the month.

Not sure if I mentioned before, but when I start up the computer, I receive messages stating that the setse.dll and wbdisn.dll are missing. When I tried to find them on the recovery disc, they could not be found.

Please help. Thanks.

Response submitted May 5th, 2013 6:38 PM
I found out why I could not do "revert back". Seems I don't have enough memory. I completed a scan and deleted all temporary files on the computer along with a couple of unnecessary programs. This still was not enough. The more I work on it, the worse it gets. My anti-virus can't even load updates because of the lack of memory. I really don't think that is the problem. I think it is the missing dll files.

Please help.

Request from DELLAndrew on May 8th, 2013 8:36 PM
In response to your query. How much free space do you have in your Hard drive? It may not be enough to run your programs. There's this certain amount of free space required for the system to function on its normal state. You can also try running online scanners for malware. such as malware bites.

Thanks and Regards,

DELL_ Andrew F
Social Media and Community Professional

Responses to this request

Response submitted May 9th, 2013 7:30 AM
You are correct. There is no free space on the computer. Since the computer is about 10 years old and I had already added everything possible, I decided to buy another Dell computer with 1 TB and 4 GB of RAM. Expecting it today. Thanks for everyone's assistance.

Request from DELLAndrew on May 9th, 2013 5:32 PM
Good to know that all is well now. In case, you'll need further assistance. You can always reach us @Dellcares via tweeter support. We're glad to be of help.

Thanks for choosing Dell!

Thanks and Regards,

DELL_Andrew F
Social Media and Community

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