Owner's Manual
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About RAID Configurations 27 Verifying That RAID Is Working 28 RAID Level 1 28 Troubleshooting RAID 29 Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility 29 Recovering From a Single Hard Drive Failure Using the ...Intel Matrix Storage Manager 29 Setting Your Computer to RAID-Enabled Mode 30 Dell™ DataSafe (Optional 30 2 Solving Problems 31 Troubleshooting Tips 31 Battery Problems 31 Drive Problems 32 CD and DVD drive problems 32 Hard drive problems 33 E-Mail, Modem, and...
About RAID Configurations 27 Verifying That RAID Is Working 28 RAID Level 1 28 Troubleshooting RAID 29 Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility 29 Recovering From a Single Hard Drive Failure Using the ...Intel Matrix Storage Manager 29 Setting Your Computer to RAID-Enabled Mode 30 Dell™ DataSafe (Optional 30 2 Solving Problems 31 Troubleshooting Tips 31 Battery Problems 31 Drive Problems 32 CD and DVD drive problems 32 Hard drive problems 33 E-Mail, Modem, and...
Owner's Manual
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... and Monitor Problems 45 If the screen is blank 45 If the screen is difficult to read 45 3 Troubleshooting Tools 47 Diagnostic Lights 47 Dell Diagnostics 50 Dell Diagnostics Main Menu 50 Drivers 51 What Is a Driver 51 Identifying Drivers 52 Reinstalling Drivers 52 Resolving Software ...and Hardware Incompatibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 4 Removing and Installing Parts 59 Before You Begin 59 Recommended ...
... and Monitor Problems 45 If the screen is blank 45 If the screen is difficult to read 45 3 Troubleshooting Tools 47 Diagnostic Lights 47 Dell Diagnostics 50 Dell Diagnostics Main Menu 50 Drivers 51 What Is a Driver 51 Identifying Drivers 52 Reinstalling Drivers 52 Resolving Software ...and Hardware Incompatibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 4 Removing and Installing Parts 59 Before You Begin 59 Recommended ...
Owner's Manual
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..., Intel® processors, optical drives, and USB devices. Upgrade information for your Dell computer. Service call and order status, warranty, and repair information • Service and support - Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Dell Support Website - Certified drivers, patches, and software updates • Desktop System Software...
..., Intel® processors, optical drives, and USB devices. Upgrade information for your Dell computer. Service call and order status, warranty, and repair information • Service and support - Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Dell Support Website - Certified drivers, patches, and software updates • Desktop System Software...
Owner's Manual
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Troubleshooting RAID You can use one of the two drives used. 1 Set your computer to RAID-enabled mode (see "Hard Drive" on page 88). 1 Click the ... to launch the Intel Storage Utility. 2 Click the Restore RAID 1 data protection button. Setting Up and Using Your Computer 29 It can be combined to troubleshoot RAID hard drive volumes. Although hard drives of any data lost during the hard drive failure.
Troubleshooting RAID You can use one of the two drives used. 1 Set your computer to RAID-enabled mode (see "Hard Drive" on page 88). 1 Click the ... to launch the Intel Storage Utility. 2 Click the Restore RAID 1 data protection button. Setting Up and Using Your Computer 29 It can be combined to troubleshoot RAID hard drive volumes. Although hard drives of any data lost during the hard drive failure.
Owner's Manual
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... Follow these tips when you troubleshoot your computer: • If you have to the manufacturer's instructions. Discard used batteries according to repeatedly ... , ensure that the device is a danger of the procedures in this section, follow the safety instructions in a program, see "Contacting Dell" on the screen, write down the exact message. Solving Problems 31 Battery Problems CAUTION: There is properly connected. • If an ...and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation.
... Follow these tips when you troubleshoot your computer: • If you have to the manufacturer's instructions. Discard used batteries according to repeatedly ... , ensure that the device is a danger of the procedures in this section, follow the safety instructions in a program, see "Contacting Dell" on the screen, write down the exact message. Solving Problems 31 Battery Problems CAUTION: There is properly connected. • If an ...and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation.
Owner's Manual
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... configures a program so it runs in its documentation or on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that your computer. • Ensure that the device drivers do not conflict...
... configures a program so it runs in its documentation or on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that your computer. • Ensure that the device drivers do not conflict...
Owner's Manual
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... - • See the printer documentation for your printer, contact the printer's manufacturer. If the printer is USB. R E I N S T A L L T H E P R I N T E R D R I C A L O U T L E T - TE S T T H E E L E C T R I V E R - See the printer documentation for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I N T E R F E R E N C E - See the printer documentation for instructions. 42 Solving Problems Some possible causes of interference are securely connected to the same electrical outlet Printer Problems...
... - • See the printer documentation for your printer, contact the printer's manufacturer. If the printer is USB. R E I N S T A L L T H E P R I N T E R D R I C A L O U T L E T - TE S T T H E E L E C T R I V E R - See the printer documentation for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I N T E R F E R E N C E - See the printer documentation for instructions. 42 Solving Problems Some possible causes of interference are securely connected to the same electrical outlet Printer Problems...
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... - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. See the scanner documentation for setup and troubleshooting information. No sound from speakers NOTE: The volume control in the Product Information Guide. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE...
... - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. See the scanner documentation for setup and troubleshooting information. No sound from speakers NOTE: The volume control in the Product Information Guide. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE...
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... page 47. If the power light is normal for monitor cable connectors to determine whether the power cable is defective. • Check the connector for troubleshooting procedures. If your speaker system includes a subwoofer, ensure that the electrical outlet is working by testing it with another device, such as shown on . Video...
... page 47. If the power light is normal for monitor cable connectors to determine whether the power cable is defective. • Check the connector for troubleshooting procedures. If your speaker system includes a subwoofer, ensure that the electrical outlet is working by testing it with another device, such as shown on . Video...
Owner's Manual
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... condition after the computer "Power Problems" on " outlet and press the power button. page 124). Continue until you troubleshoot a problem, your computer (see "Installing Memory" on page 70). • If the problem persists, contact Dell (see "Front View of the same type into a working memory of the Computer" on page 124). If...
... condition after the computer "Power Problems" on " outlet and press the power button. page 124). Continue until you troubleshoot a problem, your computer (see "Installing Memory" on page 70). • If the problem persists, contact Dell (see "Front View of the same type into a working memory of the Computer" on page 124). If...
Owner's Manual
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... configuration or compatibility error exists. • If you have two or more memory modules installed, remove the modules, reinstall one module (see "Contacting Dell" on page 124). 48 Troubleshooting Tools Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the...
... configuration or compatibility error exists. • If you have two or more memory modules installed, remove the modules, reinstall one module (see "Contacting Dell" on page 124). 48 Troubleshooting Tools Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the...
Owner's Manual
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... 1 Determine whether a conflict exists by removing a card (not a graphics card) and restarting the computer. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 53). 4 If the problem persists,... process for the devices installed on your computer (see "System Setup" on page 113). • If the problem persists, contact Dell (see "Contacting Dell" on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to ensure that...
... 1 Determine whether a conflict exists by removing a card (not a graphics card) and restarting the computer. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 53). 4 If the problem persists,... process for the devices installed on your computer (see "System Setup" on page 113). • If the problem persists, contact Dell (see "Contacting Dell" on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to ensure that...
Owner's Manual
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...customize the tests you want to increase the possibility of devices. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag. 50 Troubleshooting Tools Dell Diagnostics CAUTION: Before you begin any of the procedures in ...test typically takes 10 to select a test based on the symptom of the problem you cannot resolve the error condition, contact Dell (see "Contacting Dell" on your computer, perform the checks in the Product Information Guide. Tests a specific device. Lists the most common symptoms ...
...customize the tests you want to increase the possibility of devices. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag. 50 Troubleshooting Tools Dell Diagnostics CAUTION: Before you begin any of the procedures in ...test typically takes 10 to select a test based on the symptom of the problem you cannot resolve the error condition, contact Dell (see "Contacting Dell" on your computer, perform the checks in the Product Information Guide. Tests a specific device. Lists the most common symptoms ...
Owner's Manual
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... your Microsoft® Windows® operating system. All devices require a driver program. Each device has its driver recognizes. The Dell Diagnostics obtains configuration information for running the test. You may need to install drivers if you to customize the test by changing ...list may indicate requirements for all devices attached to you with your operating system • Connect or install a new device Troubleshooting Tools 51 Dell ships your computer to your hardware configuration for more information. A driver acts like a translator between the device and any ...
... your Microsoft® Windows® operating system. All devices require a driver program. Each device has its driver recognizes. The Dell Diagnostics obtains configuration information for running the test. You may need to install drivers if you to customize the test by changing ...list may indicate requirements for all devices attached to you with your operating system • Connect or install a new device Troubleshooting Tools 51 Dell ships your computer to your hardware configuration for more information. A driver acts like a translator between the device and any ...
Owner's Manual
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Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers...a driver, use System Restore to return your computer to see "Using Microsoft Windows XP System Restore" on page 54). 52 Troubleshooting Tools If an exclamation point is the source of your problem and, if necessary, update the driver. Identifying Drivers If you ...System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers.
Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers...a driver, use System Restore to return your computer to see "Using Microsoft Windows XP System Restore" on page 54). 52 Troubleshooting Tools If an exclamation point is the source of your problem and, if necessary, update the driver. Identifying Drivers If you ...System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers.
Owner's Manual
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...for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your operating system. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2... the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in when you purchased the computer. Troubleshooting Tools 53 Dell PC Restore permanently deletes all data on my computer, and click Next. Manually Reinstalling Drivers 1 After copying the ...
...for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your operating system. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2... the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in when you purchased the computer. Troubleshooting Tools 53 Dell PC Restore permanently deletes all data on my computer, and click Next. Manually Reinstalling Drivers 1 After copying the ...
Owner's Manual
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... if you set your data files. The Restoration Complete screen appears after you install a device driver, use System Restore. NOTICE: Make regular backups of your Dell™ computer to the Windows Classic view. To change the restore point, you can either repeat the steps using System Restore. To access the Windows... the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that you can undo the restoration. 54 Troubleshooting Tools
... if you set your data files. The Restoration Complete screen appears after you install a device driver, use System Restore. NOTICE: Make regular backups of your Dell™ computer to the Windows Classic view. To change the restore point, you can either repeat the steps using System Restore. To access the Windows... the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that you can undo the restoration. 54 Troubleshooting Tools
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... 3 On the next screen that Turn off System Restore is not available in when you purchased the computer. Use Dell PC Restore by Symantec is unchecked. If you do not want to All Programs→ Accessories→ System Tools, ... then restart the computer again. The restore process takes approximately 6-10 minutes to restore your operating system. NOTE: Dell PC Restore by Symantec only as the last method to complete. Undoing the Last System Restore NOTICE: Before you undo... blue bar, press . If possible, back up the data before using PC Restore. Troubleshooting Tools 55
... 3 On the next screen that Turn off System Restore is not available in when you purchased the computer. Use Dell PC Restore by Symantec is unchecked. If you do not want to All Programs→ Accessories→ System Tools, ... then restart the computer again. The restore process takes approximately 6-10 minutes to restore your operating system. NOTE: Dell PC Restore by Symantec only as the last method to complete. Undoing the Last System Restore NOTICE: Before you undo... blue bar, press . If possible, back up the data before using PC Restore. Troubleshooting Tools 55
Owner's Manual
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...confirmation message appears. The PC Restore partition is deleted and the newly available disk space is no partition to delete. 4 Click OK to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. Because the computer is recommended that you will not be able to use it was not... found. Dell PC Restore enables you do not log on as a local administrator, a message appears stating that you to restore your hard drive to close the PC Restore Removal window. 8 Restart the computer. 56 Troubleshooting Tools Click Quit; NOTE: If the partition...
...confirmation message appears. The PC Restore partition is deleted and the newly available disk space is no partition to delete. 4 Click OK to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. Because the computer is recommended that you will not be able to use it was not... found. Dell PC Restore enables you do not log on as a local administrator, a message appears stating that you to restore your hard drive to close the PC Restore Removal window. 8 Restart the computer. 56 Troubleshooting Tools Click Quit; NOTE: If the partition...
Owner's Manual
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... in before you installed the new device driver (see "Using Windows XP Device Driver Rollback" on the screen to complete the installation. Troubleshooting Tools 57 To reinstall Windows XP, you must also reinstall the device drivers, virus protection program, and other software. Use the ResourceCD... and exit any required drivers. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. Using the Operating System CD Before You Begin If you are considering a reinstall of the computer. If the operating ...
... in before you installed the new device driver (see "Using Windows XP Device Driver Rollback" on the screen to complete the installation. Troubleshooting Tools 57 To reinstall Windows XP, you must also reinstall the device drivers, virus protection program, and other software. Use the ResourceCD... and exit any required drivers. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. Using the Operating System CD Before You Begin If you are considering a reinstall of the computer. If the operating ...