Owner's Manual
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About RAID Configurations 27 Determining If RAID Is Working 28 RAID Level 1 28 Troubleshooting RAID 29 Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility 29 Recovering From a Single Hard Drive Failure Using the ...Intel Matrix Storage Manager 29 Setting Your Computer to RAID-Enabled Mode 30 2 Solving Problems Troubleshooting Tips 31 Battery Problems 31 Drive Problems 32 CD and DVD drive problems 32 Hard drive problems 33 E-Mail, Modem, and Internet Problems 33 Error...
About RAID Configurations 27 Determining If RAID Is Working 28 RAID Level 1 28 Troubleshooting RAID 29 Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility 29 Recovering From a Single Hard Drive Failure Using the ...Intel Matrix Storage Manager 29 Setting Your Computer to RAID-Enabled Mode 30 2 Solving Problems Troubleshooting Tips 31 Battery Problems 31 Drive Problems 32 CD and DVD drive problems 32 Hard drive problems 33 E-Mail, Modem, and Internet Problems 33 Error...
Owner's Manual
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... and Monitor Problems 44 If the screen is blank 44 If the screen is difficult to read 45 3 Troubleshooting Tools Diagnostic Lights 47 Dell Diagnostics 50 Dell Diagnostics Main Menu 50 Drivers 51 What Is a Driver 51 Identifying Drivers 52 Reinstalling Drivers 52 Resolving Software ...and Hardware Incompatibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 4 Removing and Installing Parts Before You Begin 59 Recommended Tools...
... and Monitor Problems 44 If the screen is blank 44 If the screen is difficult to read 45 3 Troubleshooting Tools Diagnostic Lights 47 Dell Diagnostics 50 Dell Diagnostics Main Menu 50 Drivers 51 What Is a Driver 51 Identifying Drivers 52 Reinstalling Drivers 52 Resolving Software ...and Hardware Incompatibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 4 Removing and Installing Parts Before You Begin 59 Recommended Tools...
Owner's Manual
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... information, service call status and support history, service contract, online discussions with other Dell NOTE: Corporate, government, and education customers customers can also use support.dell.comorcontact technical support. • Enter the Express Service Code to view the appropriate .... • Solutions - Upgrade information for components, such at premier.support.dell.com. Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Dell Support Website - Certified drivers, patches, and software updates 10 Finding Information ...
... information, service call status and support history, service contract, online discussions with other Dell NOTE: Corporate, government, and education customers customers can also use support.dell.comorcontact technical support. • Enter the Express Service Code to view the appropriate .... • Solutions - Upgrade information for components, such at premier.support.dell.com. Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Dell Support Website - Certified drivers, patches, and software updates 10 Finding Information ...
Owner's Manual
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Troubleshooting RAID You can use your computer to RAID-enabled mode (see "Hard Drive" on page 30) before you begin. The second method uses the Intel ... Using the Intel® RAID Option ROM Utility NOTE: Although hard drives of any size may be equivalent to the smaller of two methods to troubleshoot RAID hard drive volumes.
Troubleshooting RAID You can use your computer to RAID-enabled mode (see "Hard Drive" on page 30) before you begin. The second method uses the Intel ... Using the Intel® RAID Option ROM Utility NOTE: Although hard drives of any size may be equivalent to the smaller of two methods to troubleshoot RAID hard drive volumes.
Owner's Manual
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... T H E B A T T E R Y - Replace the battery only with the same or equivalent type recommended by the manufacturer. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part... is correctly installed. • If a peripheral device does not work properly, contact Dell (see "...
... T H E B A T T E R Y - Replace the battery only with the same or equivalent type recommended by the manufacturer. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part... is correctly installed. • If a peripheral device does not work properly, contact Dell (see "...
Owner's Manual
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... problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 50). 38 Solving Problems See the software documentation...
... problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 50). 38 Solving Problems See the software documentation...
Owner's Manual
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.... • Ensure that the voltage selection switch is set to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information.
.... • Ensure that the voltage selection switch is set to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information.
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TE S T T H E E L E C T R I V E R - U N L O C K T H E S C A N N E R - Ensure that the electrical outlet is working by testing it has a locking tab or button. R E I N S T A L L T H E P R I N T E R D R I C A L O U T L E T - See the printer documentation for setup and troubleshooting information. Scanner Problems CAUTION: Before you need technical assistance for your scanner is unlocked if it with another device, such as a lamp. See the scanner ...
TE S T T H E E L E C T R I V E R - U N L O C K T H E S C A N N E R - Ensure that the electrical outlet is working by testing it has a locking tab or button. R E I N S T A L L T H E P R I N T E R D R I C A L O U T L E T - See the printer documentation for setup and troubleshooting information. Scanner Problems CAUTION: Before you need technical assistance for your scanner is unlocked if it with another device, such as a lamp. See the scanner ...
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... is defective. • Check the connector for bent or broken pins. (It is turned on page 61). TE S T T H E E L E C T R I V E R - Ensure that the monitor is normal for troubleshooting procedures. R E I N S T A L L T H E S O U N D D R I C A L O U T L E T - A D J U S T T H E W I O N - If the power light is connected as a lamp. Video and Monitor Problems CAUTION: Before you begin any of your computer. • If you are...
... is defective. • Check the connector for bent or broken pins. (It is turned on page 61). TE S T T H E E L E C T R I V E R - Ensure that the monitor is normal for troubleshooting procedures. R E I N S T A L L T H E S O U N D D R I C A L O U T L E T - A D J U S T T H E W I O N - If the power light is connected as a lamp. Video and Monitor Problems CAUTION: Before you begin any of your computer. • If you are...
Owner's Manual
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.... When the computer starts normally, the lights flash. "Power Problems" on occurred. A possible processor failure has Contact Dell (see failure has occurred. If the computer starts normally, reinstall an additional module. Light Pattern Problem Description Suggested Resolution ... "3," and "4" on the front panel (see "Back View of the lights identify the problem. Troubleshooting Tools 47 Troubleshooting Tools Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer (see "Installing Memory" on page 69). • If the problem persists, contact...
.... When the computer starts normally, the lights flash. "Power Problems" on occurred. A possible processor failure has Contact Dell (see failure has occurred. If the computer starts normally, reinstall an additional module. Light Pattern Problem Description Suggested Resolution ... "3," and "4" on the front panel (see "Back View of the lights identify the problem. Troubleshooting Tools 47 Troubleshooting Tools Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer (see "Installing Memory" on page 69). • If the problem persists, contact...
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... know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see "Contacting Dell" on page 120). 48 Troubleshooting Tools Continue until you have two or more memory modules installed, remove the modules, reinstall one module (see "...Contacting Dell" on page 120). A possible USB failure has occurred. Suggested Resolution • If the computer has a graphics card, remove the...
... know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see "Contacting Dell" on page 120). 48 Troubleshooting Tools Continue until you have two or more memory modules installed, remove the modules, reinstall one module (see "...Contacting Dell" on page 120). A possible USB failure has occurred. Suggested Resolution • If the computer has a graphics card, remove the...
Owner's Manual
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...as the floppy drive or hard drive), check the device to make sure the boot sequence is an error message on page 120). Troubleshooting Tools 49 Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing...Dell (see "Contacting Dell" on your computer. • If the problem persists, contact Dell (see "System Setup" on page 107) to make sure it is functioning properly. • The operating system is in a normal None. operating condition after POST. If the computer starts normally, troubleshoot...
...as the floppy drive or hard drive), check the device to make sure the boot sequence is an error message on page 120). Troubleshooting Tools 49 Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing...Dell (see "Contacting Dell" on your computer. • If the problem persists, contact Dell (see "System Setup" on page 107) to make sure it is functioning properly. • The operating system is in a normal None. operating condition after POST. If the computer starts normally, troubleshoot...
Owner's Manual
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...to select a test based on the screen. Tests a specific device. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag. 50 Troubleshooting Tools Lists the most common symptoms encountered and allows you to wait until ...you cannot resolve the error condition, contact Dell (see the Microsoft® Windows® desktop. If you see "Contacting Dell" on page 31 and run . If...
...to select a test based on the screen. Tests a specific device. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag. 50 Troubleshooting Tools Lists the most common symptoms encountered and allows you to wait until ...you cannot resolve the error condition, contact Dell (see the Microsoft® Windows® desktop. If you see "Contacting Dell" on page 31 and run . If...
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... • Reinstall your hardware configuration for running the test. All devices require a driver program. Each device has its driver recognizes. Dell ships your computer to your computer. Describes the test and may need to the Main Menu screen. A driver acts like a translator... between the device and any error conditions encountered. Displays your operating system • Connect or install a new device Troubleshooting Tools 51 To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. 3 If you run a test from system setup, memory, ...
... • Reinstall your hardware configuration for running the test. All devices require a driver program. Each device has its driver recognizes. Dell ships your computer to your computer. Describes the test and may need to the Main Menu screen. A driver acts like a translator... between the device and any error conditions encountered. Displays your operating system • Connect or install a new device Troubleshooting Tools 51 To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. 3 If you run a test from system setup, memory, ...
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If you may need to the operating state that existed before you installed the new driver. 52 Troubleshooting Tools If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to replace the driver with a ...System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll...
If you may need to the operating state that existed before you installed the new driver. 52 Troubleshooting Tools If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to replace the driver with a ...System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll...
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... and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to the operating state it to resolve the incompatibility. Dell PC Restore permanently deletes all data on the hard drive and removes...resolve your operating system problem. • If you received an Operating System CD with your computer, you can use the Hardware Troubleshooter to restore your operating system. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup ...
... and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to the operating state it to resolve the incompatibility. Dell PC Restore permanently deletes all data on the hard drive and removes...resolve your operating system problem. • If you received an Operating System CD with your computer, you can use the Hardware Troubleshooter to restore your operating system. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup ...
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.... See the Windows Help and Support Center for System Restore. 3 Follow the instructions on using a different restore point, or you can undo the restoration. 54 Troubleshooting Tools Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you set your...
.... See the Windows Help and Support Center for System Restore. 3 Follow the instructions on using a different restore point, or you can undo the restoration. 54 Troubleshooting Tools Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you set your...
Owner's Manual
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Any programs or files added since you received your operating system problem. To use PC Restore: 1 Turn on . Troubleshooting Tools 55 To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System... using PC Restore. The restore process takes approximately 6-10 minutes to proceed with PC Restore, click Reboot in when you purchased the computer. Use Dell PC Restore by Symantec is complete. 1 Click the Start button, point to restore your computer. Data files include documents, spreadsheets, e-mail messages,...
Any programs or files added since you received your operating system problem. To use PC Restore: 1 Turn on . Troubleshooting Tools 55 To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System... using PC Restore. The restore process takes approximately 6-10 minutes to proceed with PC Restore, click Reboot in when you purchased the computer. Use Dell PC Restore by Symantec is complete. 1 Click the Start button, point to restore your computer. Data files include documents, spreadsheets, e-mail messages,...
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...computer's operating system. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. 5 When prompted, click Finish to remove... by the increased value for PC Restore does not exist on to close the PC Restore Removal window. 8 Restart the computer. 56 Troubleshooting Tools NOTE: Do not manually shut down the computer. NOTE: If the partition for Free Space. 7 Click Finish to the computer as...
...computer's operating system. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. 5 When prompted, click Finish to remove... by the increased value for PC Restore does not exist on to close the PC Restore Removal window. 8 Restart the computer. 56 Troubleshooting Tools NOTE: Do not manually shut down the computer. NOTE: If the partition for Free Space. 7 Click Finish to the computer as...
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... options for reinstalling Windows XP. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. To reinstall Windows XP, you must also reinstall the device drivers, virus protection program, and other software. If the... operating system logo appears, wait until you see "Using Microsoft Windows XP System Restore" on the screen to complete the installation. Troubleshooting Tools 57 If Device Driver Rollback does not resolve the problem, then use System Restore to return your hard drive. Use the ...
... options for reinstalling Windows XP. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. To reinstall Windows XP, you must also reinstall the device drivers, virus protection program, and other software. If the... operating system logo appears, wait until you see "Using Microsoft Windows XP System Restore" on the screen to complete the installation. Troubleshooting Tools 57 If Device Driver Rollback does not resolve the problem, then use System Restore to return your hard drive. Use the ...