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... notice. © 2005 Dell Inc. Other trademarks and trade names may be used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge,... PowerVault, PowerApp, DellNet, and PowerConnect are registered trademarks of your computer. is subject to change without the written permission of Dell Inc.; Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows...
... notice. © 2005 Dell Inc. Other trademarks and trade names may be used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge,... PowerVault, PowerApp, DellNet, and PowerConnect are registered trademarks of your computer. is subject to change without the written permission of Dell Inc.; Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows...
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... computer does not start up 32 The computer stops responding 33 A program stops responding 33 A program crashes repeatedly 33 A program is designed for an earlier Windows operating system . . . . . 33 A solid blue screen appears 33 Other software problems 34 Memory Problems 34 Mouse Problems 35 Network Problems 36 Power Problems 36 Printer...
... computer does not start up 32 The computer stops responding 33 A program stops responding 33 A program crashes repeatedly 33 A program is designed for an earlier Windows operating system . . . . . 33 A solid blue screen appears 33 Other software problems 34 Memory Problems 34 Mouse Problems 35 Network Problems 36 Power Problems 36 Printer...
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3 Troubleshooting Tools Diagnostic Lights 43 Dell Diagnostics 46 When to Use the Dell Diagnostics 46 Dell Diagnostics Main Menu 46 Drivers 47 What Is a Driver 47 Reinstalling Drivers 48 Resolving Software and Hardware Incompatibilities 49 Restoring Your Operating System 49 Using Microsoft Windows XP System Restore 49 4 Removing and Installing Parts Before You Begin 53...
3 Troubleshooting Tools Diagnostic Lights 43 Dell Diagnostics 46 When to Use the Dell Diagnostics 46 Dell Diagnostics Main Menu 46 Drivers 47 What Is a Driver 47 Reinstalling Drivers 48 Resolving Software and Hardware Incompatibilities 49 Restoring Your Operating System 49 Using Microsoft Windows XP System Restore 49 4 Removing and Installing Parts Before You Begin 53...
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...components, such as memory, the hard drive, and the operating system • Corporate, government, and education customers can also use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. • Solutions... use the customized Dell Premier Support website at premier.support.dell.com. www.dell.com | support.dell.com What Are You Looking For? • Service Tag and Express Service Code • Microsoft Windows License Label Find it Here Service Tag and Microsoft Windows License These labels are...
...components, such as memory, the hard drive, and the operating system • Corporate, government, and education customers can also use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. • Solutions... use the customized Dell Premier Support website at premier.support.dell.com. www.dell.com | support.dell.com What Are You Looking For? • Service Tag and Express Service Code • Microsoft Windows License Label Find it Here Service Tag and Microsoft Windows License These labels are...
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Finding Information 11 What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
Finding Information 11 What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
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The Microsoft® Windows® desktop displays on the monitor. 2 Enable clone mode or extended desktop mode in the Help and Support Center (click the Start button, click Help ... the computer. Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the computer. www.dell.com | support.dell.com Changing the Display Settings 1 After you can drag objects from one screen to the other end of the network cable to a network device...
The Microsoft® Windows® desktop displays on the monitor. 2 Enable clone mode or extended desktop mode in the Help and Support Center (click the Start button, click Help ... the computer. Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the computer. www.dell.com | support.dell.com Changing the Display Settings 1 After you can drag objects from one screen to the other end of the network cable to a network device...
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... local cable TV line. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 (SP1) or later operating systems. 4 Complete the checklist and required preparations. 5 Return to the Network ... and cable modem connections. • DSL connections that provide Internet access through a telephone line. Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of the following Internet connection options: •...
... local cable TV line. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 (SP1) or later operating systems. 4 Complete the checklist and required preparations. 5 Return to the Network ... and cable modem connections. • DSL connections that provide Internet access through a telephone line. Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of the following Internet connection options: •...
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...: 1 Save and close any open files, and exit any open or close it clicks into place. 18 Setting Up and Using Your Computer www.dell.com | support.dell.com If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up my connection... manually, continue to step 6. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: • If you do...
...: 1 Save and close any open files, and exit any open or close it clicks into place. 18 Setting Up and Using Your Computer www.dell.com | support.dell.com If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up my connection... manually, continue to step 6. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: • If you do...
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... CD or DVD playing. 1 Click the Start button, point to All Programs → Accessories→ Entertainment, and then click Volume Control. 2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down menu under Color quality, and then click Medium (16.... This section applies only to computers that came with your computer and creating MP3 CDs. NOTE: The types of CD or DVD drives offered by Dell may vary by 600 pixels. 5 Click the drop-down to increase or decrease the volume. Copying CDs and DVDs NOTE: Ensure that you follow all...
... CD or DVD playing. 1 Click the Start button, point to All Programs → Accessories→ Entertainment, and then click Volume Control. 2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down menu under Color quality, and then click Medium (16.... This section applies only to computers that came with your computer and creating MP3 CDs. NOTE: The types of CD or DVD drives offered by Dell may vary by 600 pixels. 5 Click the drop-down to increase or decrease the volume. Copying CDs and DVDs NOTE: Ensure that you follow all...
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... available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to the blank CD or DVD. When prompted, insert a blank CD .... 3 Click Exact Copy. 4 To copy the CD or DVD: • If you want to play in Dell™ computers can write to DVD+R and DVD+RW media, and can write to that disc again if the ...media-CD-Rs, CD-RWs (including high-speed CD-RWs), DVD+Rs, and DVD+RWs. www.dell.com | support.dell.com Currently, five DVD-writable disc formats are correct and click Copy. The DVD-writable drives installed...
... available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to the blank CD or DVD. When prompted, insert a blank CD .... 3 Click Exact Copy. 4 To copy the CD or DVD: • If you want to play in Dell™ computers can write to DVD+R and DVD+RW media, and can write to that disc again if the ...media-CD-Rs, CD-RWs (including high-speed CD-RWs), DVD+Rs, and DVD+RWs. www.dell.com | support.dell.com Currently, five DVD-writable disc formats are correct and click Copy. The DVD-writable drives installed...
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... related to automatically activate after a time-out. When the computer exits from standby mode, it returns to the state it was in certain windows. To set standby mode to security and networking appear in before it . You can reduce the amount of inactivity: 1 Click the Start button... and the hard drive after a defined period of electricity your computer loses power while in standby mode, it entered the mode. NOTE: Windows XP Professional includes security and networking features not available in before you record the project permanently to a 650-MB blank CD. You can ...
... related to automatically activate after a time-out. When the computer exits from standby mode, it returns to the state it was in certain windows. To set standby mode to security and networking appear in before it . You can reduce the amount of inactivity: 1 Click the Start button... and the hard drive after a defined period of electricity your computer loses power while in standby mode, it entered the mode. NOTE: Windows XP Professional includes security and networking features not available in before you record the project permanently to a 650-MB blank CD. You can ...
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... Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control... setting is a portable computer that you want to you require minimal power conservation. • Portable/Laptop - www.dell.com | support.dell.com Hibernate Mode Hibernate mode conserves power by copying system data to exit from hibernate mode. The settings for starting standby...
... Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control... setting is a portable computer that you want to you require minimal power conservation. • Portable/Laptop - www.dell.com | support.dell.com Hibernate Mode Hibernate mode conserves power by copying system data to exit from hibernate mode. The settings for starting standby...
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... may appear to time-out before the computer exits from the corresponding drop-down menu in the Windows taskbar for quick access. • Set the computer to prompt you want your Windows password before the hard drive. Advanced Tab The Advanced tab allows you to: • Place... power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on the keyboard or click the mouse. If you want to change the default settings for ...
... may appear to time-out before the computer exits from the corresponding drop-down menu in the Windows taskbar for quick access. • Set the computer to prompt you want your Windows password before the hard drive. Advanced Tab The Advanced tab allows you to: • Place... power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on the keyboard or click the mouse. If you want to change the default settings for ...
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... Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to take advantage of Hyper-Threading technology. www.dell.com | support.dell.com (SP1) or later operating system because...
... Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to take advantage of Hyper-Threading technology. www.dell.com | support.dell.com (SP1) or later operating system because...
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...in the Product Information Guide. Discard used batteries according to the manufacturer's instructions. Viruses can sometimes prevent Windows from recognizing the drive. Battery Problems CAUTION: There is a danger of the procedures in this section, ... before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Solving ...
...in the Product Information Guide. Discard used batteries according to the manufacturer's instructions. Viruses can sometimes prevent Windows from recognizing the drive. Battery Problems CAUTION: There is a danger of the procedures in this section, ... before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Solving ...
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...page 46. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in Windows Help for information on page 39. If the stream is normal and may cause noise, which does not indicate...CD/DVD-RW. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 49. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I S C - www.dell.com | support.dell.com TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that are checked. Try closing all DVD drives...
...page 46. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in Windows Help for information on page 39. If the stream is normal and may cause noise, which does not indicate...CD/DVD-RW. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 49. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I S C - www.dell.com | support.dell.com TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that are checked. Try closing all DVD drives...
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If the message is not listed, see the documentation for the operating system or the program that the modem is communicating with Windows. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N G C H A R A C T E R S Do not use these characters in the Product Information Guide. To remove ...If all commands receive responses, the modem is missing an essential file. D L L F I A - www.dell.com | support.dell.com VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone ...
If the message is not listed, see the documentation for the operating system or the program that the modem is communicating with Windows. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N G C H A R A C T E R S Do not use these characters in the Product Information Guide. To remove ...If all commands receive responses, the modem is missing an essential file. D L L F I A - www.dell.com | support.dell.com VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone ...
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...in the right pane that you begin any of the four media card reader slots are prompted to use . When Microsoft Windows XP detects the media card reader, the device is automatically assigned a drive letter as a mapped drive only when it... option. 3 Right-click the corresponding drive letter in the Product Information Guide. S YS T E M D I N G S YS T E M N O T F O U N D - O P E R A T I S K E R R O R - Contact Dell (see page 108). IEEE 1394 Device Problems CAUTION: Before you want to insert media. Close all other physical drives in the Product Information Guide. ENSURE...
...in the right pane that you begin any of the four media card reader slots are prompted to use . When Microsoft Windows XP detects the media card reader, the device is automatically assigned a drive letter as a mapped drive only when it... option. 3 Right-click the corresponding drive letter in the Product Information Guide. S YS T E M D I N G S YS T E M N O T F O U N D - O P E R A T I S K E R R O R - Contact Dell (see page 108). IEEE 1394 Device Problems CAUTION: Before you want to insert media. Close all other physical drives in the Product Information Guide. ENSURE...
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... and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Contact Dell (see page 108). TE S T T H E K E Y B O A R D - R U N T H E H A R D W A R E TR O U ... CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET 32 Solving Problems See page 49. www.dell.com | support.dell.com ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. I F Y O U H A V E P R O B L E M S W...
... and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Contact Dell (see page 108). TE S T T H E K E Y B O A R D - R U N T H E H A R D W A R E TR O U ... CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET 32 Solving Problems See page 49. www.dell.com | support.dell.com ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. I F Y O U H A V E P R O B L E M S W...
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... a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Then restart your computer. If you are unable to perform an operating system shutdown.... A program crashes repeatedly NOTE: Software usually includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2...
... a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Then restart your computer. If you are unable to perform an operating system shutdown.... A program crashes repeatedly NOTE: Software usually includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2...