Owner's Manual
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2 Solving Problems Troubleshooting Tips 27 Battery Problems 27 Drive Problems 27 CD and DVD drive problems 28 Hard drive problems 29 E-Mail, Modem, and Internet Problems 29 Error ...
2 Solving Problems Troubleshooting Tips 27 Battery Problems 27 Drive Problems 27 CD and DVD drive problems 28 Hard drive problems 29 E-Mail, Modem, and Internet Problems 29 Error ...
Owner's Manual
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3 Troubleshooting Tools Diagnostic Lights 43 Dell Diagnostics 46 Dell Diagnostics Main Menu 46 Drivers 47 What Is a Driver 47 Identifying Drivers 48 Reinstalling Drivers 48 Resolving Software and Hardware Incompatibilities 49 Restoring Your Operating System 49 Using Microsoft® Windows® XP System Restore 50 Using Dell™ PC Restore by Symantec 51 4 Removing and...
3 Troubleshooting Tools Diagnostic Lights 43 Dell Diagnostics 46 Dell Diagnostics Main Menu 46 Drivers 47 What Is a Driver 47 Identifying Drivers 48 Reinstalling Drivers 48 Resolving Software and Hardware Incompatibilities 49 Restoring Your Operating System 49 Using Microsoft® Windows® XP System Restore 50 Using Dell™ PC Restore by Symantec 51 4 Removing and...
Owner's Manual
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...System Software: • Solutions - Troubleshooting hints and tips, articles from technicians, and online courses • Community - Online discussion with other Dell customers • Upgrades - Computer documentation, product specifications, and white papers 1 Go to support.dell.com and click Downloads. 2 Enter ...; Documentation for components, such as memory, the hard drive, and the operating system • Customer Care - The Dell Support website provides several online tools, including: • Desktop System Software (DSS)- Upgrade information for my computer NOTE:...
...System Software: • Solutions - Troubleshooting hints and tips, articles from technicians, and online courses • Community - Online discussion with other Dell customers • Upgrades - Computer documentation, product specifications, and white papers 1 Go to support.dell.com and click Downloads. 2 Enter ...; Documentation for components, such as memory, the hard drive, and the operating system • Customer Care - The Dell Support website provides several online tools, including: • Desktop System Software (DSS)- Upgrade information for my computer NOTE:...
Owner's Manual
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... is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 116). If the battery still does not work , ensure that the device is incorrectly installed. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. Discard used batteries according...
... is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 116). If the battery still does not work , ensure that the device is incorrectly installed. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. Discard used batteries according...
Owner's Manual
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...that the program is installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see page 46). For more information about the type of the procedures in this section, follow the safety instructions in the Product Information Guide... you are not using to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on page 99. • Run the...
...that the program is installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see page 46). For more information about the type of the procedures in this section, follow the safety instructions in the Product Information Guide... you are not using to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on page 99. • Run the...
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...; Too many devices on a power strip • Multiple power strips connected to the system board (see page 11). See the printer documentation for setup and troubleshooting information. See the printer documentation for instructions. Solving Problems 37 I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R -
...; Too many devices on a power strip • Multiple power strips connected to the system board (see page 11). See the printer documentation for setup and troubleshooting information. See the printer documentation for instructions. Solving Problems 37 I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R -
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.... • Ensure that your scanner is unlocked if it has a locking tab or button. Scanner Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click...
.... • Ensure that your scanner is unlocked if it has a locking tab or button. Scanner Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click...
Owner's Manual
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... is turned up and that the monitor is securely inserted into the headphone connector (see page 55). Ensure that the electrical outlet is normal for troubleshooting procedures. A D J U S T T H E W I O N - If the power light is lit or blinking, the monitor has power. See page 43. 40 Solving Problems No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - Video and...
... is turned up and that the monitor is securely inserted into the headphone connector (see page 55). Ensure that the electrical outlet is normal for troubleshooting procedures. A D J U S T T H E W I O N - If the power light is lit or blinking, the monitor has power. See page 43. 40 Solving Problems No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - Video and...
Owner's Manual
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... an additional module. Continue until you have identified a faulty module or reinstalled all four lights display solid green. Troubleshooting Tools 43 Also see page 116). Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide... Problems" on the front panel (see page 57). Troubleshooting Tools Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer (see page 64). • If the problem persists, contact Dell (see page 116). Contact Dell (see "Power failure has occurred. Memory modules are not...
... an additional module. Continue until you have identified a faulty module or reinstalled all four lights display solid green. Troubleshooting Tools 43 Also see page 116). Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide... Problems" on the front panel (see page 57). Troubleshooting Tools Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer (see page 64). • If the problem persists, contact Dell (see page 116). Contact Dell (see "Power failure has occurred. Memory modules are not...
Owner's Manual
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... • If available, install properly working memory of the same type into your computer (see page 62). • If the problem persists, contact Dell (see page 116). If the computer starts normally, reinstall an additional module. Reseat all USB devices, check cable connections, and then restart the computer.... modules that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 116). 44 Troubleshooting Tools Memory modules are detected. Reinstall all power and data cables and restart the computer.
... • If available, install properly working memory of the same type into your computer (see page 62). • If the problem persists, contact Dell (see page 116). If the computer starts normally, reinstall an additional module. Reseat all USB devices, check cable connections, and then restart the computer.... modules that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 116). 44 Troubleshooting Tools Memory modules are detected. Reinstall all power and data cables and restart the computer.
Owner's Manual
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... restart the computer. 3 Repeat this process for the devices installed on page 49). 4 If the problem persists, contact Dell (see page 116). operating condition after POST. Troubleshooting Tools 45 If the computer starts normally, troubleshoot the last card removed from a device (such as the floppy drive or hard drive), check the device to...
... restart the computer. 3 Repeat this process for the devices installed on page 49). 4 If the problem persists, contact Dell (see page 116). operating condition after POST. Troubleshooting Tools 45 If the computer starts normally, troubleshoot the last card removed from a device (such as the floppy drive or hard drive), check the device to...
Owner's Manual
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..., highlight Boot to increase the possibility of each test screen. This test typically takes an hour or more and requires you contact Dell, technical support will ask for the option you see the Microsoft® Windows® desktop. Lists the most common symptoms encountered ...a message appears with your computer, perform the checks in "Solving Problems" on page 27 and run the Dell Diagnostics before you want to select a test based on your Service Tag. 46 Troubleshooting Tools Tests a specific device. Performs a thorough check of devices. Then shut down the error code and...
..., highlight Boot to increase the possibility of each test screen. This test typically takes an hour or more and requires you contact Dell, technical support will ask for the option you see the Microsoft® Windows® desktop. Lists the most common symptoms encountered ...a message appears with your computer, perform the checks in "Solving Problems" on page 27 and run the Dell Diagnostics before you want to select a test based on your Service Tag. 46 Troubleshooting Tools Tests a specific device. Performs a thorough check of devices. Then shut down the error code and...
Owner's Manual
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... Parameters Function Displays the results of the screen. Describes the test and may indicate requirements for the selected device. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. A driver is a program that controls a device such as the keyboard...screen. 3 If you : • Upgrade your operating system • Reinstall your operating system • Connect or install a new device Troubleshooting Tools 47 Displays error conditions encountered, error codes, and the problem description. All devices require a driver program. The device list may need to...
... Parameters Function Displays the results of the screen. Describes the test and may indicate requirements for the selected device. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. A driver is a program that controls a device such as the keyboard...screen. 3 If you : • Upgrade your operating system • Reinstall your operating system • Connect or install a new device Troubleshooting Tools 47 Displays error conditions encountered, error codes, and the problem description. All devices require a driver program. The device list may need to...
Owner's Manual
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.... 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Identifying Drivers If you may need to reinstall the driver or install a new driver. Using Windows XP Device Driver Rollback If ...sources, your problem and, if necessary, update the driver. If you installed the new driver. 48 Troubleshooting Tools Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers ...
.... 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Identifying Drivers If you may need to reinstall the driver or install a new driver. Using Windows XP Device Driver Rollback If ...sources, your problem and, if necessary, update the driver. If you installed the new driver. 48 Troubleshooting Tools Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers ...
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... System Restore returns your computer to an earlier operating state without affecting data files. • Dell PC Restore by Symantec restores your computer. Restoring Your Operating System You can use the Hardware Troubleshooter to resolve the incompatibility. Troubleshooting Tools 49 Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive...
... System Restore returns your computer to an earlier operating state without affecting data files. • Dell PC Restore by Symantec restores your computer. Restoring Your Operating System You can use the Hardware Troubleshooter to resolve the incompatibility. Troubleshooting Tools 49 Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive...
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NOTE: The procedures in this document were written for information on the screen. The Restoration Complete screen appears after you set your Dell™ computer to the Windows Classic view. Restoring the Computer to an Earlier Operating State If problems occur after System Restore finishes collecting data and ... Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on using a different restore point, or you can undo the restoration. 50 Troubleshooting Tools To change the restore point, you can either repeat the steps using System Restore.
NOTE: The procedures in this document were written for information on the screen. The Restoration Complete screen appears after you set your Dell™ computer to the Windows Classic view. Restoring the Computer to an Earlier Operating State If problems occur after System Restore finishes collecting data and ... Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on using a different restore point, or you can undo the restoration. 50 Troubleshooting Tools To change the restore point, you can either repeat the steps using System Restore.
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...System. 4 Click the System Restore tab. 5 Ensure that appears, click Restore. 4 On the next screen, click Confirm. Use Dell PC Restore by Symantec NOTE: Dell PC Restore is automatically disabled. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the ...screen that Turn off System Restore is complete. 1 Click the Start button, point to complete. If you received your computer. Troubleshooting Tools 51 Undoing the Last System Restore NOTICE: Before you received your computer-including data files-are permanently deleted from the hard drive...
...System. 4 Click the System Restore tab. 5 Ensure that appears, click Restore. 4 On the next screen, click Confirm. Use Dell PC Restore by Symantec NOTE: Dell PC Restore is automatically disabled. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the ...screen that Turn off System Restore is complete. 1 Click the Start button, point to complete. If you received your computer. Troubleshooting Tools 51 Undoing the Last System Restore NOTICE: Before you received your computer-including data files-are permanently deleted from the hard drive...
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...operating system. The computer restarts. If you purchased your computer's operating system to close the PC Restore Removal window. 8 Restart the computer. 52 Troubleshooting Tools Click Finish and let the computer completely reboot. 6 When prompted, click Yes. It is restored to its original state. To remove PC ... same ones that the additional disk space is no partition to delete. 4 Click OK to reboot the computer. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from the hard drive, you will never be able...
...operating system. The computer restarts. If you purchased your computer's operating system to close the PC Restore Removal window. 8 Restart the computer. 52 Troubleshooting Tools Click Finish and let the computer completely reboot. 6 When prompted, click Yes. It is restored to its original state. To remove PC ... same ones that the additional disk space is no partition to delete. 4 Click OK to reboot the computer. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from the hard drive, you will never be able...
Owner's Manual
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... as a CD player is a minimum of two inches of space between all vents and any of this button indicates power state. NOTICE: Ensure that you troubleshoot a computer problem based on the diagnostic code. For more information, see "System Setup Options" on page 105 for more information. 8 diagnostic lights (4) 9 hard-drive activity...
... as a CD player is a minimum of two inches of space between all vents and any of this button indicates power state. NOTICE: Ensure that you troubleshoot a computer problem based on the diagnostic code. For more information, see "System Setup Options" on page 105 for more information. 8 diagnostic lights (4) 9 hard-drive activity...
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...of the computer and all Dell-installed hardware. In addition, any optional support service contract purchased with the playback quality of the software programs that clean discs and provide some of your computer. Never touch the lens in the troubleshooting process and provides for ...restoration of the operating system, software programs, and hardware drivers to the terms and conditions of your limited warranty and any Dell-branded monitors, keyboards, mice, speakers, microphones for the...
...of the computer and all Dell-installed hardware. In addition, any optional support service contract purchased with the playback quality of the software programs that clean discs and provide some of your computer. Never touch the lens in the troubleshooting process and provides for ...restoration of the operating system, software programs, and hardware drivers to the terms and conditions of your limited warranty and any Dell-branded monitors, keyboards, mice, speakers, microphones for the...