User Guide
Page 4
... 32 Video and Monitor Problems 33 If the screen is blank 33 If the screen is difficult to read 33 3 Advanced Troubleshooting Diagnostic Lights 35 Dell Diagnostics 38 Starting the Dell Diagnostics 38 Drivers 40 Identifying Drivers 40 Reinstalling Drivers 41 4 Contents
... 32 Video and Monitor Problems 33 If the screen is blank 33 If the screen is difficult to read 33 3 Advanced Troubleshooting Diagnostic Lights 35 Dell Diagnostics 38 Starting the Dell Diagnostics 38 Drivers 40 Identifying Drivers 40 Reinstalling Drivers 41 4 Contents
User Guide
Page 10
...the operating system • Customer Care - Online discussion with other Dell customers • Upgrades - Upgrade information for ? support.dell.com The Dell Support website provides several online tools, including: • Solutions - Drivers, patches, and software updates • Reference - Contact information, ... Online discussions with other users and technical support • Documentation for my computer Dell Support Website - Find It Here • Latest drivers for Your Computer Troubleshooting hints and tips, articles from technicians, and online courses • Community...
...the operating system • Customer Care - Online discussion with other Dell customers • Upgrades - Upgrade information for ? support.dell.com The Dell Support website provides several online tools, including: • Solutions - Drivers, patches, and software updates • Reference - Contact information, ... Online discussions with other users and technical support • Documentation for my computer Dell Support Website - Find It Here • Latest drivers for Your Computer Troubleshooting hints and tips, articles from technicians, and online courses • Community...
User Guide
Page 11
... a printer cable, so if you purchase a cable separately, ensure that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. • Load paper and install the toner or ink cartridge. • Contact the printer manufacturer for technical assistance...
... a printer cable, so if you purchase a cable separately, ensure that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. • Load paper and install the toner or ink cartridge. • Contact the printer manufacturer for technical assistance...
User Guide
Page 12
... and the printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on the computer. www.dell.com | support.dell.com parallel connector on computer screws (2) parallel printer cable connector on printer clips (2) notches (2) 3 Turn on the printer and then... turn on . 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. If the...
... and the printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on the computer. www.dell.com | support.dell.com parallel connector on computer screws (2) parallel printer cable connector on printer clips (2) notches (2) 3 Turn on the printer and then... turn on . 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. If the...
User Guide
Page 26
... to ensure that your computer is successfully communicating with the memory (see page 64). • Ensure that the device drivers do not conflict with the memory (see page 64). • Run the Dell Diagnostics (see page 38). 26 Solving Problems If necessary, install additional memory (see page 64). • Reseat the ...ensure that your computer is installed and configured properly. • Verify that you are following the memory installation guidelines (see page 64). • Run the Dell Diagnostics (see page 38). See the software documentation for minimum memory requirements.
... to ensure that your computer is successfully communicating with the memory (see page 64). • Ensure that the device drivers do not conflict with the memory (see page 64). • Run the Dell Diagnostics (see page 38). 26 Solving Problems If necessary, install additional memory (see page 64). • Reseat the ...ensure that your computer is installed and configured properly. • Verify that you are following the memory installation guidelines (see page 64). • Run the Dell Diagnostics (see page 38). See the software documentation for minimum memory requirements.
User Guide
Page 27
... then press . 3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for damaged or frayed cables. REINSTALL THE MOUSE DRIVER - Solving Problems 27 Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide...
... then press . 3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for damaged or frayed cables. REINSTALL THE MOUSE DRIVER - Solving Problems 27 Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide...
User Guide
Page 30
... Scanners and Cameras. UNLOCK THE SCANNER - If the printer is listed, Windows recognizes the scanner. REINSTALL THE PRINTER DRIVER - See the printer documentation for cable connection information. • Ensure that the Print to the scanner and the computer. REINSTALL THE ...SCANNER DRIVER - If your scanner, contact the scanner's manufacturer. www.dell.com | support.dell.com VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel...
... Scanners and Cameras. UNLOCK THE SCANNER - If the printer is listed, Windows recognizes the scanner. REINSTALL THE PRINTER DRIVER - See the printer documentation for cable connection information. • Ensure that the Print to the scanner and the computer. REINSTALL THE ...SCANNER DRIVER - If your scanner, contact the scanner's manufacturer. www.dell.com | support.dell.com VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel...
User Guide
Page 32
... corner of your screen. CHECK FOR INTERRUPT REQUEST CONFLICTS - See page 44. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION - See page 41. www.dell.com | support.dell.com RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND...
... corner of your screen. CHECK FOR INTERRUPT REQUEST CONFLICTS - See page 44. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION - See page 41. www.dell.com | support.dell.com RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND...
User Guide
Page 40
...to return to you experience a problem with required drivers already installed-no further installation or configuration is the source of the screen. All devices require a driver program. www.dell.com | support.dell.com Tab Configuration Parameters Function Displays your Microsoft®...; Windows® operating system. The Dell Diagnostics obtains configuration information for the selected device. A driver acts like a translator between ...
...to return to you experience a problem with required drivers already installed-no further installation or configuration is the source of the screen. All devices require a driver program. www.dell.com | support.dell.com Tab Configuration Parameters Function Displays your Microsoft®...; Windows® operating system. The Dell Diagnostics obtains configuration information for the selected device. A driver acts like a translator between ...
User Guide
Page 41
... not work correctly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was in when you install drivers obtained from other sources, your hard drive to the operating state it was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. Dell PC Restore permanently deletes all...
... not work correctly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was in when you install drivers obtained from other sources, your hard drive to the operating state it was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. Dell PC Restore permanently deletes all...
User Guide
Page 42
... button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that is automatically selected. www.dell.com | support.dell.com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your data files... for information on the screen. If a calendar date has only one restore point, then that restore point is unsuccessful, then use Device Driver Rollback (see page 10. See the Windows Help and Support Center for the Windows default view, so they may not work if you ...
... button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that is automatically selected. www.dell.com | support.dell.com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your data files... for information on the screen. If a calendar date has only one restore point, then that restore point is unsuccessful, then use Device Driver Rollback (see page 10. See the Windows Help and Support Center for the Windows default view, so they may not work if you ...
User Guide
Page 43
...the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any applications or drivers installed after you received your computer. including data files-are the same ones that appeared the first time the computer was in when you do...the computer. NOTICE: Using PC Restore permanently deletes all data before using PC Restore. NOTICE: If you received your hard drive to proceed with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press . Advanced Troubleshooting 43 Click Finish and let the ...
...the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any applications or drivers installed after you received your computer. including data files-are the same ones that appeared the first time the computer was in when you do...the computer. NOTICE: Using PC Restore permanently deletes all data before using PC Restore. NOTICE: If you received your hard drive to proceed with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press . Advanced Troubleshooting 43 Click Finish and let the ...
User Guide
Page 54
...: To disconnect a network cable, first unplug the cable from your computer and devices to electrical outlets, and turn them on. 13 Install any drivers required for the card as described in the Product Information Guide. 1 Shut down your computer from the side hinges. 54 Removing and Installing Parts ...c Rotate the front panel to release it from their electrical outlets, and then press the power button to ground the system board. www.dell.com | support.dell.com 11 Replace the computer cover (see page 49). 6 Release and remove the front panel: a Push the release lever to release ...
...: To disconnect a network cable, first unplug the cable from your computer and devices to electrical outlets, and turn them on. 13 Install any drivers required for the card as described in the Product Information Guide. 1 Shut down your computer from the side hinges. 54 Removing and Installing Parts ...c Rotate the front panel to release it from their electrical outlets, and then press the power button to ground the system board. www.dell.com | support.dell.com 11 Replace the computer cover (see page 49). 6 Release and remove the front panel: a Push the release lever to release ...
User Guide
Page 76
...and conditions of your computer. Support for third-party software and peripherals is available at support.dell.com. Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that you are prompted...to the original default configuration as the verification of appropriate functionality of the operating system, software programs, and hardware drivers to continue, press . Dell provides limited technical support for purchase. NOTICE: To disconnect a network cable, first unplug the cable from your...
...and conditions of your computer. Support for third-party software and peripherals is available at support.dell.com. Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that you are prompted...to the original default configuration as the verification of appropriate functionality of the operating system, software programs, and hardware drivers to continue, press . Dell provides limited technical support for purchase. NOTICE: To disconnect a network cable, first unplug the cable from your...
User Guide
Page 97
See monitor Documentation, 9 finding, 9 help file, 9 online, 10 setup diagram, 9 drivers, 40 about, 40 identifying, 40 drives problems, 19 DVDs, 16 E error messages, 22 diagnostic lights, 35 Express Service Code, 9 H hard drive problems, 21 Hardware Troubleshooter, ... hardware incompatibilities, 44 copying CDs general information, 16 helpful tips, 17 how to, 16 copying DVDs general information, 16 helpful tips, 17 how to, 16 D Dell contacting, 78 Dell support policy, 76 Dell Support Site, 10 diagnostic lights, 35 diagnostics lights, 35 display.
See monitor Documentation, 9 finding, 9 help file, 9 online, 10 setup diagram, 9 drivers, 40 about, 40 identifying, 40 drives problems, 19 DVDs, 16 E error messages, 22 diagnostic lights, 35 Express Service Code, 9 H hard drive problems, 21 Hardware Troubleshooter, ... hardware incompatibilities, 44 copying CDs general information, 16 helpful tips, 17 how to, 16 copying DVDs general information, 16 helpful tips, 17 how to, 16 D Dell contacting, 78 Dell support policy, 76 Dell Support Site, 10 diagnostic lights, 35 diagnostics lights, 35 display.
User Guide
Page 99
Troubleshooting (continued) Hardware Troubleshooter, 44 restore to previous state, 41-42 turning off your computer, 18 U USB devices, booting to, 18 V video problems, 33 voltage selection switch, 48 volume adjusting, 31 W Windows XP Device Driver Rollback, 41 Hardware Troubleshooter, 44 Help and Support Center, 10 help, accessing, 10 Hyper-Threading, 17 Program Compatibility Wizard, 25 reinstalling, 42 scanner, 30 System Restore, 41-42 wizards Program Compatibility Wizard, 25 Index 99
Troubleshooting (continued) Hardware Troubleshooter, 44 restore to previous state, 41-42 turning off your computer, 18 U USB devices, booting to, 18 V video problems, 33 voltage selection switch, 48 volume adjusting, 31 W Windows XP Device Driver Rollback, 41 Hardware Troubleshooter, 44 Help and Support Center, 10 help, accessing, 10 Hyper-Threading, 17 Program Compatibility Wizard, 25 reinstalling, 42 scanner, 30 System Restore, 41-42 wizards Program Compatibility Wizard, 25 Index 99