Setup and Quick Reference Guide
Page 4
Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Setup and Quick Reference Guide
Page 17
... instructions on the screen and use the setup information provided by your ISP but you did not receive a setup CD, click Set up my connection manually in progress. 4 Follow the instructions provided on the screen to complete the setup. Transferring Information to a New Computer Microsoft® Windows Vista® Operating System 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control...
... instructions on the screen and use the setup information provided by your ISP but you did not receive a setup CD, click Set up my connection manually in progress. 4 Follow the instructions provided on the screen to complete the setup. Transferring Information to a New Computer Microsoft® Windows Vista® Operating System 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control...
Setup and Quick Reference Guide
Page 39
... short beeps. If the power light is blinking amber, the computer is steady amber, there may be a power problem or an internal device malfunction. Troubleshooting 39 Beep Codes Your computer might be malfunctioning or incorrectly installed. • If the power light is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of electric shock, laceration by moving fan...
... short beeps. If the power light is blinking amber, the computer is steady amber, there may be a power problem or an internal device malfunction. Troubleshooting 39 Beep Codes Your computer might be malfunctioning or incorrectly installed. • If the power light is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of electric shock, laceration by moving fan...
Setup and Quick Reference Guide
Page 41
... board failure. 6 Video BIOS Test Contact Dell. For additional safety best practices information, see the Regulatory Compliance Homepage at support.dell.com). BA D C O M M A N D O R FILE N A M E - Enable the Pointing Device option in the system setup program. Contact Dell (see "Contacting Dell" on page 71). Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the battery (see your Service Manual at support.dell.com for the operating system or the program that was running when...
... board failure. 6 Video BIOS Test Contact Dell. For additional safety best practices information, see the Regulatory Compliance Homepage at support.dell.com). BA D C O M M A N D O R FILE N A M E - Enable the Pointing Device option in the system setup program. Contact Dell (see "Contacting Dell" on page 71). Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the battery (see your Service Manual at support.dell.com for the operating system or the program that was running when...
Setup and Quick Reference Guide
Page 42
... a CD. Reinstall the memory modules and, if necessary, replace them. GENERAL FAILURE - Take the appropriate action. The computer cannot identify the drive type. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the hard drive bay. Shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 48...
... a CD. Reinstall the memory modules and, if necessary, replace them. GENERAL FAILURE - Take the appropriate action. The computer cannot identify the drive type. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the hard drive bay. Shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 48...
Setup and Quick Reference Guide
Page 45
... O S T P O W E R - Connect your Service Manual at support.dell.com). D L L F I R E D . The operating system cannot locate a sector on the hard drive. TI M E- System configuration settings are defective, back up the data (if possible), and then reformat the hard drive. A R E Q U I L E W A S N O T F O U N D - Microsoft® Windows Vista®: 1 Click the Windows Vista start button → Control Panel→ Programs→ Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for instructions (click Start→...
... O S T P O W E R - Connect your Service Manual at support.dell.com). D L L F I R E D . The operating system cannot locate a sector on the hard drive. TI M E- System configuration settings are defective, back up the data (if possible), and then reformat the hard drive. A R E Q U I L E W A S N O T F O U N D - Microsoft® Windows Vista®: 1 Click the Windows Vista start button → Control Panel→ Programs→ Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for instructions (click Start→...
Setup and Quick Reference Guide
Page 47
... configured, you can be malfunctioning or system board failure (see your Service Manual at support.dell.com). Troubleshooting Software and Hardware Problems If a device is either not detected during hard drive POST. Possible hard drive failure during harddrive start the search. Keyboard failure or keyboard cable loose. Processor fan failure. HA R D -D I S K D R I V E R E A D F A I N T E R R U P T - KEYBOARD FAILURE - CPU FAN FAILURE - No bootable partition on page 71 for assistance). Disconnect the USB device. This feature can use the Hardware Troubleshooter...
... configured, you can be malfunctioning or system board failure (see your Service Manual at support.dell.com). Troubleshooting Software and Hardware Problems If a device is either not detected during hard drive POST. Possible hard drive failure during harddrive start the search. Keyboard failure or keyboard cable loose. Processor fan failure. HA R D -D I S K D R I V E R E A D F A I N T E R R U P T - KEYBOARD FAILURE - CPU FAN FAILURE - No bootable partition on page 71 for assistance). Disconnect the USB device. This feature can use the Hardware Troubleshooter...
Setup and Quick Reference Guide
Page 48
... safety information that shipped with your computer. NOTE: The Dell Drivers and Utilities media is active. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in Lockups and Software Problems (see the Regulatory Compliance Homepage at support.dell.com to follow the remaining troubleshooting steps. See your Service Manual at www.dell.com/regulatory_compliance. For additional safety best practices information, see...
... safety information that shipped with your computer. NOTE: The Dell Drivers and Utilities media is active. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in Lockups and Software Problems (see the Regulatory Compliance Homepage at support.dell.com to follow the remaining troubleshooting steps. See your Service Manual at www.dell.com/regulatory_compliance. For additional safety best practices information, see...
Setup and Quick Reference Guide
Page 51
... Memory Problems CAUTION: Before you begin any expansion cards, including graphics cards (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - ELIMINATE INTERFERENCE - Some possible causes of interference are: • Power, keyboard, and mouse extension cables • Too many devices connected to the same power strip • Multiple power strips connected to resume normal operation. • Ensure that the main power cable and front panel cable are securely connected to the system board connector (see your Service...
... Memory Problems CAUTION: Before you begin any expansion cards, including graphics cards (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - ELIMINATE INTERFERENCE - Some possible causes of interference are: • Power, keyboard, and mouse extension cables • Too many devices connected to the same power strip • Multiple power strips connected to resume normal operation. • Ensure that the main power cable and front panel cable are securely connected to the system board connector (see your Service...
Setup and Quick Reference Guide
Page 54
... hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers...
... hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers...
Setup and Quick Reference Guide
Page 58
... not work correctly. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If not, go to step 2. NOTE: The User Account Control window may appear. Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Right-click the device for which the new driver was installed...
... not work correctly. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If not, go to step 2. NOTE: The User Account Control window may appear. Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Right-click the device for which the new driver was installed...
Setup and Quick Reference Guide
Page 60
Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. Using Microsoft® Windows® System Restore The Windows operating systems provide a System Restore option that System Restore makes to the operating state it to the hardware, software, or other system settings have left the computer in Windows Vista) returns your hard drive to your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and...
Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. Using Microsoft® Windows® System Restore The Windows operating systems provide a System Restore option that System Restore makes to the operating state it to the hardware, software, or other system settings have left the computer in Windows Vista) returns your hard drive to your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and...
Setup and Quick Reference Guide
Page 64
... and try again. NOTE: The next steps change the boot sequence for one time only. NOTICE: Before performing the installation, back up , the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to wait until you need the Dell™ Operating System media and the Dell Drivers and Utilities media.
... and try again. NOTE: The next steps change the boot sequence for one time only. NOTICE: Before performing the installation, back up , the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to wait until you need the Dell™ Operating System media and the Dell Drivers and Utilities media.
Setup and Quick Reference Guide
Page 75
..., 9 installing your computer in an enclosure, 14 Internet, 16 quick setup, 9 software problems, 53 reinstalling, 57 troubleshooting, 53-54 updates, 54 specifications all, 31 audio, 32 connectors, 34 controls and lights, 36 drives, 34 environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System Restore, 60 enabling...
..., 9 installing your computer in an enclosure, 14 Internet, 16 quick setup, 9 software problems, 53 reinstalling, 57 troubleshooting, 53-54 updates, 54 specifications all, 31 audio, 32 connectors, 34 controls and lights, 36 drives, 34 environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System Restore, 60 enabling...
Service Manual
Page 10
... cards (see "PCI and PCI Express Cards" on a power strip - Multiple power strips connected to the system board (see "Replacing or Adding a Memory Module" on failure. board failure. 10 Troubleshooting - Ensure that the computer has encountered a possible system board failure. Some possible causes of beeps during start-up if the monitor cannot display errors or problems. For example, one possible beep code may be malfunctioning or incorrectly installed. - Too many devices on page 59). • Eliminate interference. Remove...
... cards (see "PCI and PCI Express Cards" on a power strip - Multiple power strips connected to the system board (see "Replacing or Adding a Memory Module" on failure. board failure. 10 Troubleshooting - Ensure that the computer has encountered a possible system board failure. Some possible causes of beeps during start-up if the monitor cannot display errors or problems. For example, one possible beep code may be malfunctioning or incorrectly installed. - Too many devices on page 59). • Eliminate interference. Remove...
Service Manual
Page 25
... instructions that shipped with your computer. CHECK THE MOUSE CABLE - • Ensure that the cable is successfully communicating with the memory. • Run the Dell Diagnostics (see "Replacing or Adding a Memory Module" on page 13). For more information about the type of memory supported by your computer is not damaged or frayed and check cable connectors for minimum memory requirements. Straighten any bent pins. • Remove any mouse extension cables, and connect...
... instructions that shipped with your computer. CHECK THE MOUSE CABLE - • Ensure that the cable is successfully communicating with the memory. • Run the Dell Diagnostics (see "Replacing or Adding a Memory Module" on page 13). For more information about the type of memory supported by your computer is not damaged or frayed and check cable connectors for minimum memory requirements. Straighten any bent pins. • Remove any mouse extension cables, and connect...
Service Manual
Page 32
... monitor self-test. Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to the card. Windows XP: 1 Click Start→ Control Panel→ Appearance and Themes. 2 Click the area you want to change or click the Display icon. 3 Try different settings for interference. Ensure that the subwoofer is readable CONNECT AN EXTERNAL MONITOR - 1 Shut down your speaker system includes a subwoofer, ensure that the power cable for instructions...
... monitor self-test. Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to the card. Windows XP: 1 Click Start→ Control Panel→ Appearance and Themes. 2 Click the area you want to change or click the Display icon. 3 Try different settings for interference. Ensure that the subwoofer is readable CONNECT AN EXTERNAL MONITOR - 1 Shut down your speaker system includes a subwoofer, ensure that the power cable for instructions...
Service Manual
Page 63
... board. Type of Card Sound Card Network Card Installed Removed 1 Enter the system setup program (see "System Setup Program" on page 129 for instructions). 2 Go to Integrated Peripherals, select Onboard Audio Controller, and then change the setting to Disabled. 3 Connect the external audio devices to the sound card's connectors. 1 Enter the system setup program (see "System Setup Program" on page 129 for instructions). 2 Go to Integrated Peripherals, select Onboard Audio Controller, and then change the setting to Enabled. 3 Connect the external audio devices to the computer's back panel...
... board. Type of Card Sound Card Network Card Installed Removed 1 Enter the system setup program (see "System Setup Program" on page 129 for instructions). 2 Go to Integrated Peripherals, select Onboard Audio Controller, and then change the setting to Disabled. 3 Connect the external audio devices to the sound card's connectors. 1 Enter the system setup program (see "System Setup Program" on page 129 for instructions). 2 Go to Integrated Peripherals, select Onboard Audio Controller, and then change the setting to Enabled. 3 Connect the external audio devices to the computer's back panel...
Service Manual
Page 132
...default) Power Management Setup ACPI Suspend Type S1(POS); The items displayed are dynamically updated according to the hard drives detected. Hard Disk; Disabled (Disabled by default) Auto Power On Enabled; USB-CDROM; Disabled (Enabled by default) Auto Power On Date 0 Auto Power On Time 0:00:00 Load Defaults 132 Safety Instructions S3(STR) (S3(STR) by default) AC Recovery Power Off, Power On, Last State (Power Off by default) Remote Wake Up Enabled; Removable Drives Boot Priority Used to set the device priority of removable devices such a media card readers...
...default) Power Management Setup ACPI Suspend Type S1(POS); The items displayed are dynamically updated according to the hard drives detected. Hard Disk; Disabled (Disabled by default) Auto Power On Enabled; USB-CDROM; Disabled (Enabled by default) Auto Power On Date 0 Auto Power On Time 0:00:00 Load Defaults 132 Safety Instructions S3(STR) (S3(STR) by default) AC Recovery Power Off, Power On, Last State (Power Off by default) Remote Wake Up Enabled; Removable Drives Boot Priority Used to set the device priority of removable devices such a media card readers...
Service Manual
Page 133
...; CD Drive - You can run the Dell Diagnostics on the Dell Drivers and Utilities disc, but you to change the boot sequence for example, to tell the computer to boot from the CD drive. Load Optimal Defaults Resets CMOS defaults to the boot menu. Boot Sequence This feature allows you want the computer to boot from the hard drive when the diagnostic tests are booting to a USB device, connect the USB device to boot from the primary hard drive. Insert the memory device into a USB port and...
...; CD Drive - You can run the Dell Diagnostics on the Dell Drivers and Utilities disc, but you to change the boot sequence for example, to tell the computer to boot from the CD drive. Load Optimal Defaults Resets CMOS defaults to the boot menu. Boot Sequence This feature allows you want the computer to boot from the hard drive when the diagnostic tests are booting to a USB device, connect the USB device to boot from the primary hard drive. Insert the memory device into a USB port and...