Maintenance and Service Guide
Page 4
... Precautions 4-5 4.7 Grounding Equipment and Methods 4-6 5 Removal and Replacement Procedures 5.1 Serial Number 5-2 5.2 Disassembly Sequence Chart 5-2 5.3 Preparing the Computer for Disassembly 5-4 5.4 Computer Feet 5-9 5.5 Memory Expansion Board 5-9 5.6 Mini PCI Communications Board 5-12 5.7 Connector Cover 5-15 5.8 LED Cover 5-16 5.9 Keyboard 5-18 5.10 Display 5-22 5.11 Top Cover 5-26 5.12 Speaker Assembly 5-31 iv Maintenance and Service...
... Precautions 4-5 4.7 Grounding Equipment and Methods 4-6 5 Removal and Replacement Procedures 5.1 Serial Number 5-2 5.2 Disassembly Sequence Chart 5-2 5.3 Preparing the Computer for Disassembly 5-4 5.4 Computer Feet 5-9 5.5 Memory Expansion Board 5-9 5.6 Mini PCI Communications Board 5-12 5.7 Connector Cover 5-15 5.8 LED Cover 5-16 5.9 Keyboard 5-18 5.10 Display 5-22 5.11 Top Cover 5-26 5.12 Speaker Assembly 5-31 iv Maintenance and Service...
Maintenance and Service Guide
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...size Windows 98 keyboard with: ❏ TouchPad pointing device (Presario 2800 and Evo Notebook N800c models) ❏ TouchPad and point stick (Evo Notebook N800c models only) ■ Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem ■ Integrated wireless support of ...802.11b and Bluetooth devices through MultiPort ■ Support for one Type I or II PC Card slot with ...
...size Windows 98 keyboard with: ❏ TouchPad pointing device (Presario 2800 and Evo Notebook N800c models) ❏ TouchPad and point stick (Evo Notebook N800c models only) ■ Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem ■ Integrated wireless support of ...802.11b and Bluetooth devices through MultiPort ■ Support for one Type I or II PC Card slot with ...
Maintenance and Service Guide
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... the computer; Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Supports the primary hard drive. Secures the hard drive to the computer by one screw. needed when you call Compaq customer support. Accepts an 8-cell lithium ion (Li ion) battery pack. Releases the MultiBay device...
... the computer; Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Supports the primary hard drive. Secures the hard drive to the computer by one screw. needed when you call Compaq customer support. Accepts an 8-cell lithium ion (Li ion) battery pack. Releases the MultiBay device...
Maintenance and Service Guide
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... the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ Intel Mobile Pentium 4 processors with SpeedStep technology ■ Fan ■ PC Card ■ Modem or modem/NIC The computer uses an electrical fan for disassembly steps. These conditions are affected...
... the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ Intel Mobile Pentium 4 processors with SpeedStep technology ■ Fan ■ PC Card ■ Modem or modem/NIC The computer uses an electrical fan for disassembly steps. These conditions are affected...
Maintenance and Service Guide
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... detailed to any warranty or exchange allowances. 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics The computer features two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that are not available in... Windows. Because of the complexity of component replacement or printed wiring board modification may void any printed wiring board. Improper repairs...
... detailed to any warranty or exchange allowances. 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics The computer features two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that are not available in... Windows. Because of the complexity of component replacement or printed wiring board modification may void any printed wiring board. Improper repairs...
Maintenance and Service Guide
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... Section 2.2, No Power. N Is there power? Y Go to Section 2.18, Nonfunctioning Keyboard, or Section 2.19, Nonfunctioning Pointing Device. Maintenance and Service Guide 2-11 Y Check LED board, speaker connections. Go to Section 2.17, Nonfunctioning Device. Y N Is there sound? Y End Go to Section 2.20, No Network or Modem. N All drives working ? Go to...
... Section 2.2, No Power. N Is there power? Y Go to Section 2.18, Nonfunctioning Keyboard, or Section 2.19, Nonfunctioning Pointing Device. Maintenance and Service Guide 2-11 Y Check LED board, speaker connections. Go to Section 2.17, Nonfunctioning Device. Y N Is there sound? Y End Go to Section 2.20, No Network or Modem. N All drives working ? Go to...
Maintenance and Service Guide
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N Reseat loose components and boards and replace damaged items. Close computer and retest. Check computer operation after each replacement: 1. Y Loose or damaged parts? Internal AC adapter 3. System board* *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 Flowchart 2.5-No Power, Part 4 Continued from Section 2.4, No Power, Part 3. Troubleshooting Open computer. Internal DC-DC converter* 2. N Power on? Processor board* 4. Y Done Replace the following items (if applicable).
N Reseat loose components and boards and replace damaged items. Close computer and retest. Check computer operation after each replacement: 1. Y Loose or damaged parts? Internal AC adapter 3. System board* *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 Flowchart 2.5-No Power, Part 4 Continued from Section 2.4, No Power, Part 3. Troubleshooting Open computer. Internal DC-DC converter* 2. N Power on? Processor board* 4. Y Done Replace the following items (if applicable).
Maintenance and Service Guide
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...lid switch to external display, use the hotkey combination. Done Y Y Video OK? Test after each replacement. 1. Replace system board. Adjust brightness. Internal A Y Video OK? Done Video OK? Done N N Check for bent pins on cable. Replace the... a time. Display 4. Try another display. Troubleshooting Flowchart 2.6-No Video, Part 1 No Video. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. System board N N Video OK? Y Y Done Done 2-16 Maintenance and Service Guide External Adjust brightness. Internal and...
...lid switch to external display, use the hotkey combination. Done Y Y Video OK? Test after each replacement. 1. Replace system board. Adjust brightness. Internal A Y Video OK? Done Video OK? Done N N Check for bent pins on cable. Replace the... a time. Display 4. Try another display. Troubleshooting Flowchart 2.6-No Video, Part 1 No Video. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. System board N N Video OK? Y Y Done Done 2-16 Maintenance and Service Guide External Adjust brightness. Internal and...
Maintenance and Service Guide
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Check computer operation after each replacement. 1. Reseat power cord in docking station. Reset monitor cable connector at a time. Y Docking station operating? Backplane board 4. N Done Replace the following docking station components one at docking station. Power supply 2. N Remove notebook, reseat all internal parts, and replace any damaged items in docking station and power outlet...
Check computer operation after each replacement. 1. Reseat power cord in docking station. Reset monitor cable connector at a time. Y Docking station operating? Backplane board 4. N Done Replace the following docking station components one at docking station. Power supply 2. N Remove notebook, reseat all internal parts, and replace any damaged items in docking station and power outlet...
Maintenance and Service Guide
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Replace system board. Y Go to Section 2.12, No OS Loading from Hard Drive, Part 1. Y N Create partition, then format hard drive to a bootable Y C:\ prompt. Troubleshooting Flowchart 2.11-No OS ...
Replace system board. Y Go to Section 2.12, No OS Loading from Hard Drive, Part 1. Y N Create partition, then format hard drive to a bootable Y C:\ prompt. Troubleshooting Flowchart 2.11-No OS ...
Maintenance and Service Guide
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... boot computer. N Bootable diskette in the setup utility? Maintenance and Service Guide 2-23 Try different diskette. N 1. Y Y Diskette drive boot order? Replace diskette drive. 2. Replace system board. N Done Change boot priority using the setup utility. Refer to Section 1.2, "Clearing a Password," for system files. Go to Section 2.17, Nonfunctioning Device. Done N Y Nonsystem disk...
... boot computer. N Bootable diskette in the setup utility? Maintenance and Service Guide 2-23 Try different diskette. N 1. Y Y Diskette drive boot order? Replace diskette drive. 2. Replace system board. N Done Change boot priority using the setup utility. Refer to Section 1.2, "Clearing a Password," for system files. Go to Section 2.17, Nonfunctioning Device. Done N Y Nonsystem disk...
Maintenance and Service Guide
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... station audio cable. 2. Audio? Go to Section 2.16, No Audio, Part 2. Check after each change. 1. Replace docking station audio board. 5. Replace I/O board. Replace the following docking station components one at a time as applicable. Done N Y Notebook in docking station (if applicable)? N Done Maintenance and Service Guide 2-25 Replace audio cable. 3. N Undock N Internal audio? Turn...
... station audio cable. 2. Audio? Go to Section 2.16, No Audio, Part 2. Check after each change. 1. Replace docking station audio board. 5. Replace I/O board. Replace the following docking station components one at a time as applicable. Done N Y Notebook in docking station (if applicable)? N Done Maintenance and Service Guide 2-25 Replace audio cable. 3. N Undock N Internal audio? Turn...
Maintenance and Service Guide
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Y Audio? Replace internal speakers. 2. Replace system board. 2-26 Maintenance and Service Guide N Audio? N Correct drivers for application? Y Replace audio board and speaker connections in OS. Y Load drivers and set configuration in notebook (if applicable). Connect to external speaker. Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from Section 2.15, No Audio, Part 1. N Done 1. Replace audio board (if applicable). 3. N Audio driver in OS configured? Y Reload audio drivers.
Y Audio? Replace internal speakers. 2. Replace system board. 2-26 Maintenance and Service Guide N Audio? N Correct drivers for application? Y Replace audio board and speaker connections in OS. Y Load drivers and set configuration in notebook (if applicable). Connect to external speaker. Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from Section 2.15, No Audio, Part 1. N Done 1. Replace audio board (if applicable). 3. N Audio driver in OS configured? Y Reload audio drivers.
Maintenance and Service Guide
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... Troubleshooting Reseat device. Unplug the nonfunctioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage. Y Y Any physical device detected? If integrated NIC, replace system board. Done Maintenance and Service Guide 2-27 Replace drive.... Clear CMOS. Reattach device. N Possible bad hard drive. N Device boots properly? Close notebook, plug in power, and reboot. N Device boots properly?...
... Troubleshooting Reseat device. Unplug the nonfunctioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage. Y Y Any physical device detected? If integrated NIC, replace system board. Done Maintenance and Service Guide 2-27 Replace drive.... Clear CMOS. Reattach device. N Possible bad hard drive. N Device boots properly? Close notebook, plug in power, and reboot. N Device boots properly?...
Maintenance and Service Guide
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Y Replace internal keyboard or cable. Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Reseat internal keyboard connector (if applicable). Connect notebook to good external keyboard. Y Replace system board. N OK? Y Done OK? Done 2-28 Maintenance and Service Guide N Replace system board. N External device works?
Y Replace internal keyboard or cable. Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Reseat internal keyboard connector (if applicable). Connect notebook to good external keyboard. Y Replace system board. N OK? Y Done OK? Done 2-28 Maintenance and Service Guide N Replace system board. N External device works?
Maintenance and Service Guide
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N External device works? Done Maintenance and Service Guide 2-29 Reseat internal pointing device connector (if applicable). Y Done OK? Y Replace system board. Y Replace internal pointing device or cable. Connect notebook to good external pointing device. N Replace system board. N OK? Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly.
N External device works? Done Maintenance and Service Guide 2-29 Reseat internal pointing device connector (if applicable). Y Done OK? Y Replace system board. Y Replace internal pointing device or cable. Connect notebook to good external pointing device. N Replace system board. N OK? Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly.
Maintenance and Service Guide
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reconfigure. Troubleshooting Flowchart 2.20-No Network or Modem Connection No network or modem connection. N Done Disconnect all power from the notebook and open. N Network or modem jack active? Y Reload drivers and OK? Y Y Replace jack or have jack activated. Replace NIC/modem (if applicable). Connect to nondigital line. Reseat NIC/modem (if applicable). Digital line? N N Y NIC/modem configured in OS? Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide
reconfigure. Troubleshooting Flowchart 2.20-No Network or Modem Connection No network or modem connection. N Done Disconnect all power from the notebook and open. N Network or modem jack active? Y Reload drivers and OK? Y Y Replace jack or have jack activated. Replace NIC/modem (if applicable). Connect to nondigital line. Reseat NIC/modem (if applicable). Digital line? N N Y NIC/modem configured in OS? Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide
Maintenance and Service Guide
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... (TouchPad and Point Stick; for use only with Evo Notebook N800c and Evo Notebook N800v models) For TouchPad only (silver finish for use with Presario 2800 models) For TouchPad only (carbon finish for use with Evo Notebook N800c, N800v, and N800w models) Hard drives 60 GB 40 GB 40 GB... with Presario 2800 models Hard drive bezel with carbon finish for use with Evo Notebook N800w models) For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800c, N800v, and N800w models TouchPad TouchButton boards For Dual Point (TouchPad and Point Stick) For TouchPad only Spare Part...
... (TouchPad and Point Stick; for use only with Evo Notebook N800c and Evo Notebook N800v models) For TouchPad only (silver finish for use with Presario 2800 models) For TouchPad only (carbon finish for use with Evo Notebook N800c, N800v, and N800w models) Hard drives 60 GB 40 GB 40 GB... with Presario 2800 models Hard drive bezel with carbon finish for use with Evo Notebook N800w models) For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800c, N800v, and N800w models TouchPad TouchButton boards For Dual Point (TouchPad and Point Stick) For TouchPad only Spare Part...
Maintenance and Service Guide
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Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item 15 16 17 18 Description Spare Part Number System boards (do not contain memory) With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter 64-MB of video ... WH 281234-001 Battery bezels Battery bezel with silver finish for use with Presario 2800 models Battery bezel with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 286876-001 286877-001 MultiBay devices Diskette drive 24X Max CD-ROM drive 24X Max CD-RW drive 16X Max CD-RW...
Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item 15 16 17 18 Description Spare Part Number System boards (do not contain memory) With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter 64-MB of video ... WH 281234-001 Battery bezels Battery bezel with silver finish for use with Presario 2800 models Battery bezel with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 286876-001 286877-001 MultiBay devices Diskette drive 24X Max CD-ROM drive 24X Max CD-RW drive 16X Max CD-RW...
Maintenance and Service Guide
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...(Continued) Item 19 20 21 Description Base enclosures (includes shield) With silver finish (Presario 2800 models only) With carbon finish (Evo Notebook N800c, N800v, and N800w models) Mini PCI communications boards Modem, type III, mini PCI, 56 Kbps (United States) Modem, type III, mini PCI, 56 Kbps (International) Modem, ...type III, mini PCI, 56 Kbps Memory expansion boards 1024 MB 512 MB 256 MB 128 MB Spare Part Number 322500-...
...(Continued) Item 19 20 21 Description Base enclosures (includes shield) With silver finish (Presario 2800 models only) With carbon finish (Evo Notebook N800c, N800v, and N800w models) Mini PCI communications boards Modem, type III, mini PCI, 56 Kbps (United States) Modem, type III, mini PCI, 56 Kbps (International) Modem, ...type III, mini PCI, 56 Kbps Memory expansion boards 1024 MB 512 MB 256 MB 128 MB Spare Part Number 322500-...