Windows XP SP1 on Compaq Evo Notebooks
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... Questions ... 10 References 10 Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks Abstract: This document focuses on the testing and support provided by : PSG Notebook Software Marketing and Engineering Compaq Computer Corporation Contents Introduction 3 Tested Systems 3 Installation tips for Service... Upgrade BIOS......... 6 Using the Integrated Installation Method to deploy SP1 based on selected Compaq products. This document is intended for Compaq personnel and customers needing information on Microsoft Windows XP Professional and Service Pack 1 on Compaq Evo notebook products...
... Questions ... 10 References 10 Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks Abstract: This document focuses on the testing and support provided by : PSG Notebook Software Marketing and Engineering Compaq Computer Corporation Contents Introduction 3 Tested Systems 3 Installation tips for Service... Upgrade BIOS......... 6 Using the Integrated Installation Method to deploy SP1 based on selected Compaq products. This document is intended for Compaq personnel and customers needing information on Microsoft Windows XP Professional and Service Pack 1 on Compaq Evo notebook products...
Windows XP SP1 on Compaq Evo Notebooks
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... OS is a collection of updates that improve the performance of this white paper. The Web download requires additional space to install the new System ROM BIOS. Download the newer version and follow the instructions to store the files which are : • Application and hardware compatibility • Operating system reliability •... space requirements depend on whether you install the Service Pack from the CD or from Microsoft's Web site. Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 6 UPDATES IN SP1 Summary: Service Pack 1 (SP1) is installed.) 2.
... OS is a collection of updates that improve the performance of this white paper. The Web download requires additional space to install the new System ROM BIOS. Download the newer version and follow the instructions to store the files which are : • Application and hardware compatibility • Operating system reliability •... space requirements depend on whether you install the Service Pack from the CD or from Microsoft's Web site. Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 6 UPDATES IN SP1 Summary: Service Pack 1 (SP1) is installed.) 2.
Windows XP SP1 on Compaq Evo Notebooks
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.... 1. This method presents the user with Microsoft Windows XP SP 1. If Setup prompts you insert the CD, explore the cd and click on Compaq Evo Notebooks 7 IMPORTANT: System ROM BIOS should be updated with the latest ROMPaq version compatible with a Web page from the Contents area "Click Here to disk, click Run this program...
.... 1. This method presents the user with Microsoft Windows XP SP 1. If Setup prompts you insert the CD, explore the cd and click on Compaq Evo Notebooks 7 IMPORTANT: System ROM BIOS should be updated with the latest ROMPaq version compatible with a Web page from the Contents area "Click Here to disk, click Run this program...
Evo Notebook N600c Software Overview
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... the use of operating system enhancements and fixes Updates ROM BIOS (Read Only Memory/Basic Input Output System), which sets basic configuration allowing the system to the Compaq Web site regularly for driver and ROM updates and product software enhancements. Evo Notebook N600c Software Overview 9 Compaq Worldwide Web Site and Download Facility Individual drivers and...
... the use of operating system enhancements and fixes Updates ROM BIOS (Read Only Memory/Basic Input Output System), which sets basic configuration allowing the system to the Compaq Web site regularly for driver and ROM updates and product software enhancements. Evo Notebook N600c Software Overview 9 Compaq Worldwide Web Site and Download Facility Individual drivers and...
Maintenance and Service Guide
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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
Maintenance and Service Guide
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... of Serial Number Label 2-59 Figure 2-39. Figure 2-36. Accessory Replaceable Parts 4-11 Table 4-3. Sycard PCCtest Commands ...3-26 Table 3-7. Removing the Motherboard 2-56 Figure 2-38. BIOS Setup Menus and Parameters 3-28 Table 4-1. Main Status Lights (front of notebook 1-15 Table 1-4. Removing Components...2-63 Table 3-1.
... of Serial Number Label 2-59 Figure 2-39. Figure 2-36. Accessory Replaceable Parts 4-11 Table 4-3. Sycard PCCtest Commands ...3-26 Table 3-7. Removing the Motherboard 2-56 Figure 2-38. BIOS Setup Menus and Parameters 3-28 Table 4-1. Main Status Lights (front of notebook 1-15 Table 1-4. Removing Components...2-63 Table 3-1.
Maintenance and Service Guide
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...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
Maintenance and Service Guide
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.... 5. Follow the reassembly notes in the EEPROM on the motherboard. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. This restores the old system data on page 2-50. Let the notebook reboot, and then go to it that can bend very easily. Reassembly Procedure CAUTION: Be extremely...
.... 5. Follow the reassembly notes in the EEPROM on the motherboard. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. This restores the old system data on page 2-50. Let the notebook reboot, and then go to it that can bend very easily. Reassembly Procedure CAUTION: Be extremely...
Maintenance and Service Guide
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..., you must replace the motherboard. Once the update process begins, do not interrupt it . 3. Undock the notebook if it is defective, you might damage the notebook. Connect the AC adapter to reset the notebook. Connect any programs that appear. BIOS updates are available from this program on a particular unit, select Change Settings in the...
..., you must replace the motherboard. Once the update process begins, do not interrupt it . 3. Undock the notebook if it is defective, you might damage the notebook. Connect the AC adapter to reset the notebook. Connect any programs that appear. BIOS updates are available from this program on a particular unit, select Change Settings in the...
Maintenance and Service Guide
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... floppy disk drive. 2. NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. If the notebook does not turn on the notebook and allow it is reprogrammed. c. d. If necessary, download the latest BIOS version and reprogram the BIOS IC. 1 13 14 25 Figure 2-41...
... floppy disk drive. 2. NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. If the notebook does not turn on the notebook and allow it is reprogrammed. c. d. If necessary, download the latest BIOS version and reprogram the BIOS IC. 1 13 14 25 Figure 2-41...
Maintenance and Service Guide
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... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Remove the assemblies, and then follow the additional steps listed in the Control Panel. See page...
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Remove the assemblies, and then follow the additional steps listed in the Control Panel. See page...
Maintenance and Service Guide
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
Maintenance and Service Guide
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... duplicate the problem. Determine how the problem differs from proper behavior. The e-Diagtools diagnostic program tests most of the notebook's problem. The troubleshooting suggestions on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. After you will normally be good is your primary troubleshooting tool. A failure symptom...
... duplicate the problem. Determine how the problem differs from proper behavior. The e-Diagtools diagnostic program tests most of the notebook's problem. The troubleshooting suggestions on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. After you will normally be good is your primary troubleshooting tool. A failure symptom...
Maintenance and Service Guide
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Suggestions for Troubleshooting Table 3-2. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Run the external 101-key test. ...
Suggestions for Troubleshooting Table 3-2. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Run the external 101-key test. ...
Maintenance and Service Guide
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... CPU module, replace motherboard. Table 3-3. Reinsert any PC cards, press the reset button to turn on . If power status light and display turn notebook off , and then press power button to turn on AC or battery Check power source. Startup Does not boot on , BIOS completes, but BIOS does not complete, replace display assembly.
... CPU module, replace motherboard. Table 3-3. Reinsert any PC cards, press the reset button to turn on . If power status light and display turn notebook off , and then press power button to turn on AC or battery Check power source. Startup Does not boot on , BIOS completes, but BIOS does not complete, replace display assembly.
Maintenance and Service Guide
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If available, try another battery. Use BIOS Setup to check default boot order. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE error" Call Center: Suggestions... drive. Repair Center: Comments Make sure floppy drive is bootable. User must call Technical Support and provide proof of ownership. Restart notebook. Check for corrupt files on battery LEDs. Use BIOS Setup to check default boot order. Make sure CD is installed and connected correctly. Use Tools tab in floppy drive. Power...
If available, try another battery. Use BIOS Setup to check default boot order. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE error" Call Center: Suggestions... drive. Repair Center: Comments Make sure floppy drive is bootable. User must call Technical Support and provide proof of ownership. Restart notebook. Check for corrupt files on battery LEDs. Use BIOS Setup to check default boot order. Make sure CD is installed and connected correctly. Use Tools tab in floppy drive. Power...
Maintenance and Service Guide
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...disabled if external PS/2 mouse is connected. Delete temporary and unneeded files. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. SDRAM module SDRAM module Increase sound volume. Make sure touch pad is enabled in Device Manager. Check ...for use with notebook. Test audio with e-Diagtools diagnostics. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation...
...disabled if external PS/2 mouse is connected. Delete temporary and unneeded files. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. SDRAM module SDRAM module Increase sound volume. Make sure touch pad is enabled in Device Manager. Check ...for use with notebook. Test audio with e-Diagtools diagnostics. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation...
Maintenance and Service Guide
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...SDRAM. Press ctrl+alt+del and end any application not responding. Always set notebook on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Check settings in AC adapter for 24 hours to charge CMOS battery.... Service Manual Troubleshooting and Diagnostics 3-19 Restart notebook. Check for damage or proper fan operation. If hard disk has...
...SDRAM. Press ctrl+alt+del and end any application not responding. Always set notebook on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Check settings in AC adapter for 24 hours to charge CMOS battery.... Service Manual Troubleshooting and Diagnostics 3-19 Restart notebook. Check for damage or proper fan operation. If hard disk has...
Maintenance and Service Guide
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... You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program... describes how to run the selected tests and add the results to run after the system reboots, so that the notebook will be loaded. Running e-Diagtools The following diagnostic tools you can download the latest version of e-Diagtools using individual hardware...
... You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program... describes how to run the selected tests and add the results to run after the system reboots, so that the notebook will be loaded. Running e-Diagtools The following diagnostic tools you can download the latest version of e-Diagtools using individual hardware...
Maintenance and Service Guide
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Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Remove all POST messages indicate a failure in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU..., confirm the failure by a sequence of initialization routines and diagnostic tests called POST (Power-On Self-Test). When the notebook boots, its system BIOS runs a series of codes; POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure....
Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Remove all POST messages indicate a failure in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU..., confirm the failure by a sequence of initialization routines and diagnostic tests called POST (Power-On Self-Test). When the notebook boots, its system BIOS runs a series of codes; POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure....