Service Guide
Page 72
... Configuration Utility from the Support Software CD supplied with the Compaq Smart Array Controller Option Kit, or SmartStart and the Support Software CD supplied with server. Refer to the Compaq Support Software CD for the latest version. If the server has a bootable CD-ROM drive, run it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Automatically configure PCI boards Manage installation of processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives...
... Configuration Utility from the Support Software CD supplied with the Compaq Smart Array Controller Option Kit, or SmartStart and the Support Software CD supplied with server. Refer to the Compaq Support Software CD for the latest version. If the server has a bootable CD-ROM drive, run it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Automatically configure PCI boards Manage installation of processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives...
Service Guide
Page 77
...Replace the physical ROM part. Run the System Configuration Utility. Processor not supported by current system ROM ROM incorrectly programmed in configuration memory Configuration memory incorrect Nonvolatile configuration corrupt or jumper installed Run the System Configuration Utility and correct. Run Diagnostics. Configuration incorrect Invalid time or date in factory Recommended Action Run Diagnostics. Board replaced, configuration not updated EISA or PCI board not found Run the System Configuration Utility and correct. 3-8 Compaq ProLiant DL580 Server Maintenance and Service...
...Replace the physical ROM part. Run the System Configuration Utility. Processor not supported by current system ROM ROM incorrectly programmed in configuration memory Configuration memory incorrect Nonvolatile configuration corrupt or jumper installed Run the System Configuration Utility and correct. Run Diagnostics. Configuration incorrect Invalid time or date in factory Recommended Action Run Diagnostics. Board replaced, configuration not updated EISA or PCI board not found Run the System Configuration Utility and correct. 3-8 Compaq ProLiant DL580 Server Maintenance and Service...
Service Guide
Page 78
...Call Compaq authorized service provider. N/A RAM failure RAM failure Memory module installed incorrectly Recommended Action Run the System Configuration Utility and correct. Verify placement of the memory modules installed, and replace if slower than 60 ns. Check DIMM installation and if error persists, call Compaq authorized service provider. continued Check DIMM [SIMM] Installation 208-Invalid Memory Speed - N/A Run Diagnostics, then replace failed assembly as indicated. Diagnostics and Troubleshooting 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps...
...Call Compaq authorized service provider. N/A RAM failure RAM failure Memory module installed incorrectly Recommended Action Run the System Configuration Utility and correct. Verify placement of the memory modules installed, and replace if slower than 60 ns. Check DIMM installation and if error persists, call Compaq authorized service provider. continued Check DIMM [SIMM] Installation 208-Invalid Memory Speed - N/A Run Diagnostics, then replace failed assembly as indicated. Diagnostics and Troubleshooting 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps...
Service Guide
Page 79
... the keyboard. Run Diagnostics to determine whether the keyboard, keyboard cable, or system board is in slot x improperly installed or bad Keyboard failure Keyboard failure Recommended Action Call Compaq authorized service provider. Replace the part indicated. Replace the diskette drive and/or cable. 3. Probable Source of Problem Catastrophic chipset failure Cache accelerator in error. 3. Run the System Configuration Utility to free it. 2. 3-10 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 219...
... the keyboard. Run Diagnostics to determine whether the keyboard, keyboard cable, or system board is in slot x improperly installed or bad Keyboard failure Keyboard failure Recommended Action Call Compaq authorized service provider. Replace the part indicated. Replace the diskette drive and/or cable. 3. Probable Source of Problem Catastrophic chipset failure Cache accelerator in error. 3. Run the System Configuration Utility to free it. 2. 3-10 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 219...
Service Guide
Page 80
...of Problem Both external and internal serial ports are assigned to cool 2 short 1611-Fan failure detected 2 short 1611-I/O Fan (Fan X) 2 short failure detected 1611-CPU Fan (Fan X) failure detected 2 short 1612-Primary power 2 short supply failure 1613-Low System None Battery 1615-Power Supply None Failure, Power Supply Unplugged, or Power Supply Fan Failure in system environment. Required fan not installed or spinning I /O fan controller failure CPU fan controller failure PCI Hot Plug enabler is running low on power. A power supply has failed. SCSI bus failure Run Diagnostics...
...of Problem Both external and internal serial ports are assigned to cool 2 short 1611-Fan failure detected 2 short 1611-I/O Fan (Fan X) 2 short failure detected 1611-CPU Fan (Fan X) failure detected 2 short 1612-Primary power 2 short supply failure 1613-Low System None Battery 1615-Power Supply None Failure, Power Supply Unplugged, or Power Supply Fan Failure in system environment. Required fan not installed or spinning I /O fan controller failure CPU fan controller failure PCI Hot Plug enabler is running low on power. A power supply has failed. SCSI bus failure Run Diagnostics...
Service Guide
Page 81
... not installed. SCSI cables have been connected in array are online. continued Terminated cable has erroneously been attached to output connector of Problem The system has detected that the integrated SCSI controller has SCSI termination attached. Press F1 to system board connector. 3-12 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1622-Internal SCSI None Jumper Board Not Installed 1703-SCSI cable None error detected. Internal SCSI cable...
... not installed. SCSI cables have been connected in array are online. continued Terminated cable has erroneously been attached to output connector of Problem The system has detected that the integrated SCSI controller has SCSI termination attached. Press F1 to system board connector. 3-12 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1622-Internal SCSI None Jumper Board Not Installed 1703-SCSI cable None error detected. Internal SCSI cable...
Service Guide
Page 83
...-Slot x Drive None Array - 3-14 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of these statements): Expansion will resume when Array Accelerator has been reattached. ISA cards with 16-bit memory cannot be installed. Run Systems ROMPaq Utility. 1767-Slot x Drive Array Option ROM is in memory range C0000 to upgrade the System ROMs. Remove or reconfigure conflicting ISA cards, especially any one of Problem 1761...
...-Slot x Drive None Array - 3-14 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of these statements): Expansion will resume when Array Accelerator has been reattached. ISA cards with 16-bit memory cannot be installed. Run Systems ROMPaq Utility. 1767-Slot x Drive Array Option ROM is in memory range C0000 to upgrade the System ROMs. Remove or reconfigure conflicting ISA cards, especially any one of Problem 1761...
Service Guide
Page 85
... cables. Run the System Configuration Utility. Intermittent drive failure and/or possible loss of Problem This error message displays whenever a controller reset or power cycle occurs while Automatic Data Recovery is defective or not installed properly. All of the following a ROM installation, the ROM is in progress. If this indicates an intermittent drive failure. Defective drive and/or cables Configuration error Configuration error Configuration error Configuration error Recommended Action No action necessary. 3-16 Compaq ProLiant DL580 Server Maintenance and Service...
... cables. Run the System Configuration Utility. Intermittent drive failure and/or possible loss of Problem This error message displays whenever a controller reset or power cycle occurs while Automatic Data Recovery is defective or not installed properly. All of the following a ROM installation, the ROM is in progress. If this indicates an intermittent drive failure. Defective drive and/or cables Configuration error Configuration error Configuration error Configuration error Recommended Action No action necessary. 3-16 Compaq ProLiant DL580 Server Maintenance and Service...
Service Guide
Page 87
... the drives correctly as indicated. Physical drive replacement needed: Drive X Hard drive X failed or cable is working. -Or- Replace drive X as soon as configured and lose all data will remain disabled. If this message reminds you that drive X is defective and fault tolerance is being used. 1. Interim Data Recovery mode. The drives are disabled when they are not installed in Interim Recovery Mode. 3-18 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable...
... the drives correctly as indicated. Physical drive replacement needed: Drive X Hard drive X failed or cable is working. -Or- Replace drive X as soon as configured and lose all data will remain disabled. If this message reminds you that drive X is defective and fault tolerance is being used. 1. Interim Data Recovery mode. The drives are disabled when they are not installed in Interim Recovery Mode. 3-18 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable...
Service Guide
Page 92
Speed test slow mode out of diagnostic error codes identifies failures with processor and system board functions. Cache test failed. Multiprocessor dispatch test failed. Replace the battery/clock module and retest. 2. Replace the system board and retest. 1. Diagnostics and Troubleshooting 3-23 100 - 199, Primary Processor Test Error Codes The 100 series of range. CMOS RAM test failed. CMOS clock load data test failed. Verify cable connections and retest. 3. Protected mode test failed. Replace the system board and retest. Run the Configuration Utility and...
Speed test slow mode out of diagnostic error codes identifies failures with processor and system board functions. Cache test failed. Multiprocessor dispatch test failed. Replace the battery/clock module and retest. 2. Replace the system board and retest. 1. Diagnostics and Troubleshooting 3-23 100 - 199, Primary Processor Test Error Codes The 100 series of range. CMOS RAM test failed. CMOS clock load data test failed. Verify cable connections and retest. 3. Protected mode test failed. Replace the system board and retest. Run the Configuration Utility and...
Service Guide
Page 97
... Serial port test failed. Corrective action may require replacement of the serial/parallel interface board or the system board assembly. Table 3-10 Modem Communications Test Error Codes Error Code 1201-XX 1202-XX 1203-XX 1204-XX 1206-XX 1210-XX Description Modem internal loopback test failed. 3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide 1100 - 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Check the switch settings...
... Serial port test failed. Corrective action may require replacement of the serial/parallel interface board or the system board assembly. Table 3-10 Modem Communications Test Error Codes Error Code 1201-XX 1202-XX 1203-XX 1204-XX 1206-XX 1210-XX Description Modem internal loopback test failed. 3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide 1100 - 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Check the switch settings...
Service Guide
Page 106
... latest firmware revision. Controller is located in special "video" slot Controller is still unsuccessful, the drive may not function properly. Controller restarted with this physical drive is a replacement drive This drive has been replaced. Drive (bay) X firmware needs upgrading Firmware on front panel may need to configure nonvolatile RAM. used in a fault tolerant logical volume. Controller is not configured Controller is below the latest recommended version. Do not run the server setup utility to be bad, loose, or disconnected. Power up...
... latest firmware revision. Controller is located in special "video" slot Controller is still unsuccessful, the drive may not function properly. Controller restarted with this physical drive is a replacement drive This drive has been replaced. Drive (bay) X firmware needs upgrading Firmware on front panel may need to configure nonvolatile RAM. used in a fault tolerant logical volume. Controller is not configured Controller is below the latest recommended version. Do not run the server setup utility to be bad, loose, or disconnected. Power up...
Service Guide
Page 108
.... Make sure both controllers are using the same hardware and firmware revisions. Replace the array accelerator board. Compaq drive. Drive rebuild may need to communicate over the connection could occur if new, previously configured drives have sufficient resources to perform posted-write operations to check the controller identification data. This is non-Compaq supplied Compaq did not match with the information stored in a system that has also been previously configured. Run the server setup utility...
.... Make sure both controllers are using the same hardware and firmware revisions. Replace the array accelerator board. Compaq drive. Drive rebuild may need to communicate over the connection could occur if new, previously configured drives have sufficient resources to perform posted-write operations to check the controller identification data. This is non-Compaq supplied Compaq did not match with the information stored in a system that has also been previously configured. Run the server setup utility...
Service Guide
Page 109
... tolerant) A physical drive in this does not work , replace the cable(s) and connection(s). The logical drive is enabled, and two or more drives fail. Power down to be issued for No Fault Tolerance and one or more drives fail. The replaced drive is configured for several reasons: Logical drive is rebuilding from the tape backup. 3-40 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued...
... tolerant) A physical drive in this does not work , replace the cable(s) and connection(s). The logical drive is enabled, and two or more drives fail. Power down to be issued for No Fault Tolerance and one or more drives fail. The replaced drive is configured for several reasons: Logical drive is rebuilding from the tape backup. 3-40 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued...
Service Guide
Page 131
3-62 Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq Health Driver The Compaq Health Driver continually resets the ASR-2 timer according to manually diagnose the problem. The default value is independent of the operating system in the System Configuration Utility (for example, 10 minutes). For local (attended) servers located onsite, you can be restarted. However, you wish to the frequency specified in the Critical Error Log or the IML depending...
3-62 Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq Health Driver The Compaq Health Driver continually resets the ASR-2 timer according to manually diagnose the problem. The default value is independent of the operating system in the System Configuration Utility (for example, 10 minutes). For local (attended) servers located onsite, you can be restarted. However, you wish to the frequency specified in the Critical Error Log or the IML depending...
Service Guide
Page 144
... whether hardware or software causes an event. Key subsystems are instrumented to make health, configuration, and performance data available to increase overall system performance. Windows NT monitoring capability allows faster determination of the root cause of Compaq servers and clients. Full integration with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote Console allows "in-band" and "out-of Compaq Insight Manager Compaq Insight Manager includes the following leading operating...
... whether hardware or software causes an event. Key subsystems are instrumented to make health, configuration, and performance data available to increase overall system performance. Windows NT monitoring capability allows faster determination of the root cause of Compaq servers and clients. Full integration with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote Console allows "in-band" and "out-of Compaq Insight Manager Compaq Insight Manager includes the following leading operating...
Service Guide
Page 178
... board 2-48 ADU error messages 3-41 caution 2-20 data cable assembly, PS and MB, part number 1-7 diskette drive data cable assembly, part number 1-7 diskette/LVD power, part number 1-6 internal/external VHDCI cable, part number 1-7 miscellaneous signal, part number 1-7 PCI Hot Plug LED switchboard connector, identified 4-3 part number 1-6 removing 2-42 removing, illustrated 2-42 replacing 2-42 routing diagrams 2-20 cautions ADU 3-33 airflow 2-24 Index 3 appropriate device drivers, installed 2-36 battery handling and disposal 2-52 battery replacement 2-52 BIOS settings 2-52 controller firmware...
... board 2-48 ADU error messages 3-41 caution 2-20 data cable assembly, PS and MB, part number 1-7 diskette drive data cable assembly, part number 1-7 diskette/LVD power, part number 1-6 internal/external VHDCI cable, part number 1-7 miscellaneous signal, part number 1-7 PCI Hot Plug LED switchboard connector, identified 4-3 part number 1-6 removing 2-42 removing, illustrated 2-42 replacing 2-42 routing diagrams 2-20 cautions ADU 3-33 airflow 2-24 Index 3 appropriate device drivers, installed 2-36 battery handling and disposal 2-52 battery replacement 2-52 BIOS settings 2-52 controller firmware...
Service Guide
Page 180
...Out string, setting 3-65 DIMMs See memory disable command issued 3-37 disaster recovery, ROMPaq 3-73 diskette drive access times 5-5 connector, identified 4-3 cylinders 5-5 height 5-5 LED indicator 5-5 location 2-14 number supported 5-5 part number 1-6 position, identified 2-14 read/write capacity 5-5 read/write heads 5-5 removing 2-17, 2-18 removing, illustrated 2-17, 2-18 replacing 2-17, 2-18 signal and power cables, routing diagram 2-20 size 5-5 test error codes 3-27 transfer rate 5-5 diskette, creating Diagnostics 3-22 documentation maintenance and service guide, part number 1-7 drive (bay...
...Out string, setting 3-65 DIMMs See memory disable command issued 3-37 disaster recovery, ROMPaq 3-73 diskette drive access times 5-5 connector, identified 4-3 cylinders 5-5 height 5-5 LED indicator 5-5 location 2-14 number supported 5-5 part number 1-6 position, identified 2-14 read/write capacity 5-5 read/write heads 5-5 removing 2-17, 2-18 removing, illustrated 2-17, 2-18 replacing 2-17, 2-18 signal and power cables, routing diagram 2-20 size 5-5 test error codes 3-27 transfer rate 5-5 diskette, creating Diagnostics 3-22 documentation maintenance and service guide, part number 1-7 drive (bay...
Service Guide
Page 185
...memory module part number 1-5 memory modules See memory mirror data miscompare 3-41 mirror problems, ADU error messages 3-41 miscellaneous power cable kit, part number 1-6 miscellaneous signal cable kit, part number 1-7 miscellaneous signal connector, identified 4-5 modem test error codes 3-28 when used with ASR-2 3-60 modules memory, part number 1-5 mouse connector, identified 4-4 N NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller See NIC network access, configuring ASR-2 for 3-64 card slot, selecting 3-66 frame type, selecting 3-66 host name, setting 3-66 interface fault recovery...
...memory module part number 1-5 memory modules See memory mirror data miscompare 3-41 mirror problems, ADU error messages 3-41 miscellaneous power cable kit, part number 1-6 miscellaneous signal cable kit, part number 1-7 miscellaneous signal connector, identified 4-5 modem test error codes 3-28 when used with ASR-2 3-60 modules memory, part number 1-5 mouse connector, identified 4-4 N NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller See NIC network access, configuring ASR-2 for 3-64 card slot, selecting 3-66 frame type, selecting 3-66 host name, setting 3-66 interface fault recovery...
Service Guide
Page 186
...-plug power supply 1-5 Integrated Smart Array Controller 1-6 internal/external VHDCI cable 1-7 maintenance and service guide 1-7 memory 1-5 memory board 16-DIMM 1-6 memory module 1-5 miscellaneous signal cable kit 1-7 Index 11 NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller 1-6 PCI guide bracket 1-3 PCI Hot Plug LED switchboard and cable 1-6 peripheral board 1-6 plastics kit 1-3 power backplane board 1-6 power cable kit 1-6 power cables 10-position 1-6 12-position PS and MB 1-6 AC power cables 1-6 diskette/LVD 1-6 Power On/Standby switch 1-5 power supply blank cover 1-3 processor...
...-plug power supply 1-5 Integrated Smart Array Controller 1-6 internal/external VHDCI cable 1-7 maintenance and service guide 1-7 memory 1-5 memory board 16-DIMM 1-6 memory module 1-5 miscellaneous signal cable kit 1-7 Index 11 NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller 1-6 PCI guide bracket 1-3 PCI Hot Plug LED switchboard and cable 1-6 peripheral board 1-6 plastics kit 1-3 power backplane board 1-6 power cable kit 1-6 power cables 10-position 1-6 12-position PS and MB 1-6 AC power cables 1-6 diskette/LVD 1-6 Power On/Standby switch 1-5 power supply blank cover 1-3 processor...