Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... may be limited by using one or more of the following information is operated in accordance with Cisco's installation instructions, it was probably caused by the Cisco equipment or one side or the other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in which case users will...
... may be limited by using one or more of the following information is operated in accordance with Cisco's installation instructions, it was probably caused by the Cisco equipment or one side or the other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in which case users will...
Administration Guide
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... Supporting 802.1X Authentication on Cisco Unified IP Phones 1-18 Overview 1-18 Required Network Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and...
... Supporting 802.1X Authentication on Cisco Unified IP Phones 1-18 Overview 1-18 Required Network Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and...
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... Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional Information about Power 2-5 Understanding Phone...
... Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional Information about Power 2-5 Understanding Phone...
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... Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring...
... Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring...
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... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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...: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets...
...: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets...
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... on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G...
... on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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... between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the phones. See Related Documentation, page 2 for procedures that you need to properly set up the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of the Cisco Unified IP Phone. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Describes how to Install the Cisco Unified IP Phone on...
... between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the phones. See Related Documentation, page 2 for procedures that you need to properly set up the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of the Cisco Unified IP Phone. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Describes how to Install the Cisco Unified IP Phone on...
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....html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules.
....html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules.
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....html. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the...
....html. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the...
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... the Control key while you must enter is in boldface screen font. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Cisco Unified IP Phone Administration Guide for preventing accidents. In this situation, you supply values are in italic screen font. Terminal sessions and information the...
... the Control key while you must enter is in boldface screen font. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Cisco Unified IP Phone Administration Guide for preventing accidents. In this situation, you supply values are in italic screen font. Terminal sessions and information the...
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... full-feature telephones that include file authentication, device authentication, signaling encryption, and media encryption. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1
... full-feature telephones that include file authentication, device authentication, signaling encryption, and media encryption. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1
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Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7941G...
Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7941G...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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.../closes the Directories menu. Toggles the Mute feature on or off -hook) and the ringer volume (on-hook). Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: •...
.../closes the Directories menu. Toggles the Mute feature on or off -hook) and the ringer volume (on-hook). Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: •...
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...? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for troubleshooting purposes. CPPDP is a Cisco proprietary protocol used to copy firmware or other devices in the Cisco Unified Communications Manager System Guide. DHCP dynamically allocates and assigns an IP address to neighboring devices. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified...
...? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for troubleshooting purposes. CPPDP is a Cisco proprietary protocol used to copy firmware or other devices in the Cisco Unified Communications Manager System Guide. DHCP dynamically allocates and assigns an IP address to neighboring devices. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified...
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...-01 For more information, refer to CDP) that support HTTPS choose the HTTPS URL out of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on Cisco Unified IP Phones, page 1-18 for additional information. What Networking Protocols are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). After authentication is a messaging protocol that restricts unauthorized clients from connecting...
...-01 For more information, refer to CDP) that support HTTPS choose the HTTPS URL out of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on Cisco Unified IP Phones, page 1-18 for additional information. What Networking Protocols are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). After authentication is a messaging protocol that restricts unauthorized clients from connecting...
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... ability to control the attributes of an end-to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are available during a connection between call information to ...Configuration Menu, page 4-33. SCCP is an extension of the LLDP The Cisco Unified IP Phone supports LLDP-MED standard developed for call . Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-...
... ability to control the attributes of an end-to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are available during a connection between call information to ...Configuration Menu, page 4-33. SCCP is an extension of the LLDP The Cisco Unified IP Phone supports LLDP-MED standard developed for call . Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-...