Administration Guide
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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15483-01
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15483-01
Administration Guide
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... LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco Unified IP Phone 7962G and 7942G Administration Guide for a Class A digital device, pursuant to part 15 of the television or radio. • Move...
... LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco Unified IP Phone 7962G and 7942G Administration Guide for a Class A digital device, pursuant to part 15 of the television or radio. • Move...
Administration Guide
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... 1-16 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager 1-18 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-21 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 v
... 1-16 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager 1-18 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-21 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 v
Administration Guide
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... a Cisco Unified IP Phone 2-13 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7962G and 7942G Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-4 Enabling a Wireless Headset 3-4 Using External Devices 3-4 Installing the Cisco Unified IP Phone 3-5 Cisco Unified IP Phone 7962G and 7942G...
... a Cisco Unified IP Phone 2-13 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7962G and 7942G Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-4 Enabling a Wireless Headset 3-4 Using External Devices 3-4 Installing the Cisco Unified IP Phone 3-5 Cisco Unified IP Phone 7962G and 7942G...
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... CTL File Screen 4-28 Trust List Menu 4-30 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vii
... CTL File Screen 4-28 Trust List Menu 4-30 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vii
Administration Guide
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... Messages Screen 7-3 Network Statistics Screen 7-8 Firmware Versions Screen 7-10 Expansion Module Status Screen 7-11 Call Statistics Screen 7-12 8 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15483-01
... Messages Screen 7-3 Network Statistics Screen 7-8 Firmware Versions Screen 7-10 Expansion Module Status Screen 7-11 Call Statistics Screen 7-12 8 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15483-01
Administration Guide
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... Tips for the Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications...
... Tips for the Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications...
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... Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and...
... Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and...
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..., manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Chapter 2, "Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for end-users of the phones. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many...
..., manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Chapter 2, "Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for end-users of the phones. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many...
Administration Guide
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...: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide...
...: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide...
Administration Guide
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... are unable to comply with U.S. If you supply values are in boldface. and local country laws. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 xiii Delivery of Cisco cryptographic products does not imply third-party authority to United States and local country laws governing import, export, transfer...
... are unable to comply with U.S. If you supply values are in boldface. and local country laws. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 xiii Delivery of Cisco cryptographic products does not imply third-party authority to United States and local country laws governing import, export, transfer...
Administration Guide
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...be aware of the hazards involved with electrical circuitry and be careful. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 7.0 xiv OL-15483-01 In this device. Note Means reader take note. Before you must enter ... use quotation marks around the string or the string will include the quotation marks. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for preventing accidents. Do not use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means...
...be aware of the hazards involved with electrical circuitry and be careful. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 7.0 xiv OL-15483-01 In this device. Note Means reader take note. Before you must enter ... use quotation marks around the string or the string will include the quotation marks. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for preventing accidents. Do not use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means...
Administration Guide
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... services. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified IP Phones, page 1-9 • Overview of the interfering device. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-7 • Understanding Security Features for Cisco Unified Communications Manager 7.0 1-1 The Cisco Unified IP Phone functions much like other network...
... services. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified IP Phones, page 1-9 • Overview of the interfering device. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-7 • Understanding Security Features for Cisco Unified Communications Manager 7.0 1-1 The Cisco Unified IP Phone functions much like other network...
Administration Guide
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... the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-2 OL-15483-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone...
... the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-2 OL-15483-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone...
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Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Opens/closes ...lit. 13 Navigation button Allows you to control phone screen contrast and ring sounds. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for example, a Privacy button) The buttons illuminate to : • Phone lines (line buttons) • Speed-dial ...
Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Opens/closes ...lit. 13 Navigation button Allows you to control phone screen contrast and ring sounds. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for example, a Privacy button) The buttons illuminate to : • Phone lines (line buttons) • Speed-dial ...
Administration Guide
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... such as the option value. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. For additional supported DHCP configurations, refer to the Cisco Unified IP Phone, the BOOTP Server option shows "Yes" in the network. the Internet and the web. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 7.0 1-4 OL-15483...
... such as the option value. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. For additional supported DHCP configurations, refer to the Cisco Unified IP Phone, the BOOTP Server option shows "Yes" in the network. the Internet and the web. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 7.0 1-4 OL-15483...
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... protocol used to copy firmware or other files from other and video, over LAN (EAPOL) traffic through publicly accessible ports. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for voice products. Until the client is a messaging protocol that is also used to form a peer to the "Supporting 802.1X Authentication...
... protocol used to copy firmware or other files from other and video, over LAN (EAPOL) traffic through publicly accessible ports. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for voice products. Until the client is a messaging protocol that is also used to form a peer to the "Supporting 802.1X Authentication...
Administration Guide
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.... Transport Layer Security TLS is a connection-oriented transport protocol. Cisco Unified IP Phones transmit and receive RTP streams, which can configure the Cisco Unified IP Phone to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP). Like ...global basis by using the Network Configuration menu on the phone. You can be carried across network boundaries. Cisco Unified IP Phone 7962G and 7942G Administration Guide for call . SDP capabilities, such as IP Phones. What Networking Protocols are normally configured on page 4-24...
.... Transport Layer Security TLS is a connection-oriented transport protocol. Cisco Unified IP Phones transmit and receive RTP streams, which can configure the Cisco Unified IP Phone to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP). Like ...global basis by using the Network Configuration menu on the phone. You can be carried across network boundaries. Cisco Unified IP Phone 7962G and 7942G Administration Guide for call . SDP capabilities, such as IP Phones. What Networking Protocols are normally configured on page 4-24...
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... on the Cisco Unified IP Phone, page 4-1 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for more information. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," for Cisco Unified Communications Manager 7.0 1-7 See Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." The Cisco Unified IP Phone can...
... on the Cisco Unified IP Phone, page 4-1 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for more information. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," for Cisco Unified Communications Manager 7.0 1-7 See Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." The Cisco Unified IP Phone can...
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... obtain statistics about configuring features and viewing statistics from Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for additional information. What Features are likely the primary source of information for Cisco Unified IP Phone users in your company or network-and of the Cisco Unified IP Phone • Configuring Features, Templates, Services, and Users, page...
... obtain statistics about configuring features and viewing statistics from Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for additional information. What Features are likely the primary source of information for Cisco Unified IP Phone users in your company or network-and of the Cisco Unified IP Phone • Configuring Features, Templates, Services, and Users, page...