Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... the handset. All other (SCCP only) DND Turn on Press . OL-16994-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other trademarks mentioned in this document or Website are...
... the handset. All other (SCCP only) DND Turn on Press . OL-16994-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other trademarks mentioned in this document or Website are...
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... 24 Placing a Call-Additional Options 25 Answering a Call 28 Ending a Call 29 Using Hold and Resume 30 Using Mute 31 Switching Between Multiple Calls 31 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 5 Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Safety and Performance Information 10...
... 24 Placing a Call-Additional Options 25 Answering a Call 28 Ending a Call 29 Using Hold and Resume 30 Using Mute 31 Switching Between Multiple Calls 31 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 5 Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Safety and Performance Information 10...
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... 71 Controlling User Settings on the Web 72 Controlling Line Settings on the Web 73 Setting Up Phones and Access Lists for Mobile Connect 75 Using Cisco WebDialer 78 Understanding Additional Configuration Options 80 Troubleshooting Your Phone 82 General Troubleshooting 82 Viewing Phone Administration Data 83 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 7
... 71 Controlling User Settings on the Web 72 Controlling Line Settings on the Web 73 Setting Up Phones and Access Lists for Mobile Connect 75 Using Cisco WebDialer 78 Understanding Additional Configuration Options 80 Troubleshooting Your Phone 82 General Troubleshooting 82 Viewing Phone Administration Data 83 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 7
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... Card in the front of this Guide This guide provides you with An Overview of your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 55. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a solid understanding of Your Phone, page 15. Learn what the button lights mean See Understanding Buttons and Hardware, page 15...
... Card in the front of this Guide This guide provides you with An Overview of your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 55. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a solid understanding of Your Phone, page 15. Learn what the button lights mean See Understanding Buttons and Hardware, page 15...
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...the quality of these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of the external device cable. • Apply ferrites or other...the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to emergency service through the phone is restored. Using External Devices The following information ...
...the quality of these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of the external device cable. • Apply ferrites or other...the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to emergency service through the phone is restored. Using External Devices The following information ...
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and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC]. export regulations may be found at this product immediately. Importers, exporters, distributors and users are fully ...
and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC]. export regulations may be found at this product immediately. Importers, exporters, distributors and users are fully ...
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Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 12 OL-16994-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1. Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 12 OL-16994-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1. Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
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... handset to the handset rest. An extension protrudes from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the top of the rotated tab. Connecting Your...
... handset to the handset rest. An extension protrudes from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the top of the rotated tab. Connecting Your...
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...confirmation message, hang up the handset, enter the TAPS extension provided by using TAPS (Tool for Auto-Registered Phones Support). After your phone. Headset Information To use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. The primary reason that work best in ... that customers test the headsets that a particular headset would be caused by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be used for an audible hum. TAPS might need to enter your ...
...confirmation message, hang up the handset, enter the TAPS extension provided by using TAPS (Tool for Auto-Registered Phones Support). After your phone. Headset Information To use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. The primary reason that work best in ... that customers test the headsets that a particular headset would be caused by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be used for an audible hum. TAPS might need to enter your ...
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... provide enhanced productivity features that extend your call features and services from your phone. An Overview of Your Phone An Overview of call -handling capabilities. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 15 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing...
... provide enhanced productivity features that extend your call features and services from your phone. An Overview of Your Phone An Overview of call -handling capabilities. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 15 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing...
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... feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1(3) 17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or...steady-Remote line in use (shared line, BLF status or active Mobile Connect call) Red, flashing-Remote call on hold 2 Phone screen Shows call logs and directories. Understanding Lines and Calls, page 18 3 Footstand button Allows you to Using Call Logs, ...
... feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1(3) 17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or...steady-Remote line in use (shared line, BLF status or active Mobile Connect call) Red, flashing-Remote call on hold 2 Phone screen Shows call logs and directories. Understanding Lines and Calls, page 18 3 Footstand button Allows you to Using Call Logs, ...
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...Handset, Headset, and headset is on, the button is lit. 12 Headset button Toggles the headset on -hook, displays phone numbers from your phone screen). Accessing Voice Messages, page 65 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these ...page 57 14 Keypad Allows you have directory numbers and phone line icons: . 18 OL-16994-01 To see ... The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to control phone screen contrast and ring sounds. Activates the Help menu....
...Handset, Headset, and headset is on, the button is lit. 12 Headset button Toggles the headset on -hook, displays phone numbers from your phone screen). Accessing Voice Messages, page 65 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these ...page 57 14 Keypad Allows you have directory numbers and phone line icons: . 18 OL-16994-01 To see ... The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to control phone screen contrast and ring sounds. Activates the Help menu....
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... 49. Ringing call An incoming call is ringing on hold . See Using a Shared Line, page 45, for Cisco Unified Communications Manager 6.1(3) 19 See Using BLF to Determine a Line State, page 49. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Connected call . A holding call is reverting to Determine a Line State, page 49. monitored line...
... 49. Ringing call An incoming call is ringing on hold . See Using a Shared Line, page 45, for Cisco Unified Communications Manager 6.1(3) 19 See Using BLF to Determine a Line State, page 49. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Connected call . A holding call is reverting to Determine a Line State, page 49. monitored line...
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... a feature menu. Pressing Exit from the top level of Your Phone 5 Call activity area 6 Phone tab 7 Feature tabs Displays current calls per line, including caller ID, call duration, and call state for Cisco Unified Communications Manager 6.1(3) 21 Press Exit. See Understanding Lines and...feature menu. Press a feature tab. Press this tab to return to wipe the phone screen. Then... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the highlighted line (standard view). Cleaning the Phone Screen Use only a soft, dry cloth to the call activity. Do not ...
... a feature menu. Pressing Exit from the top level of Your Phone 5 Call activity area 6 Phone tab 7 Feature tabs Displays current calls per line, including caller ID, call duration, and call state for Cisco Unified Communications Manager 6.1(3) 21 Press Exit. See Understanding Lines and...feature menu. Press a feature tab. Press this tab to return to wipe the phone screen. Then... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the highlighted line (standard view). Cleaning the Phone Screen Use only a soft, dry cloth to the call activity. Do not ...
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Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for calling features • Help-Tips on using a softkey or by pressing a line button. Highlight a menu item, then ...
Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for calling features • Help-Tips on using a softkey or by pressing a line button. Highlight a menu item, then ...
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...Model Information > Call Control Protocol on the protocol. Call features can be configured to work with one of Your Phone Feature Group Pickup Hold Hunt Group Softkey GPickUp Hold HLog Malicious Call Identification Meet Me Conferencing Mobility New Call Other ...Understanding SIP vs. This Phone Guide indicates which protocol your phone is using, you can ask your phone. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)...
...Model Information > Call Control Protocol on the protocol. Call features can be configured to work with one of Your Phone Feature Group Pickup Hold Hunt Group Softkey GPickUp Hold HLog Malicious Call Identification Meet Me Conferencing Mobility New Call Other ...Understanding SIP vs. This Phone Guide indicates which protocol your phone is using, you can ask your phone. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)...
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...if Using a Handset, is called Auto Dial. is active (using the handset Pick up the handset and enter a number. Dial from your phone tries to anticipate the number you want to see your system administrator for more information, see your Placed Calls. Choose > Missed Calls, Received...) to ... Basic Call Handling You can vary; Then... Press Hold. Press New Call. Tips • You can dial on your Cisco Unified IP Phone. To pre-dial, enter a number, then go off -hook. see ... Using a Handset, Headset, and Speakerphone, page 55 Place a call using a ...
...if Using a Handset, is called Auto Dial. is active (using the handset Pick up the handset and enter a number. Dial from your phone tries to anticipate the number you want to see your system administrator for more information, see your Placed Calls. Choose > Missed Calls, Received...) to ... Basic Call Handling You can vary; Then... Press Hold. Press New Call. Tips • You can dial on your Cisco Unified IP Phone. To pre-dial, enter a number, then go off -hook. see ... Using a Handset, Headset, and Speakerphone, page 55 Place a call using a ...
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... ring sound. administrator 2. Press CallBack while listening to receive notification when a busy or ringing extension is available 1. Prioritizing Critical Calls, page 51 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Busy Lamp Field indicators. Your phone alerts you make a mistake while dialing, press Corporate Directory (exact name can vary). Using Call Logs, page 57 2.
... ring sound. administrator 2. Press CallBack while listening to receive notification when a busy or ringing extension is available 1. Prioritizing Critical Calls, page 51 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Busy Lamp Field indicators. Your phone alerts you make a mistake while dialing, press Corporate Directory (exact name can vary). Using Call Logs, page 57 2.
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... IP phone. 5. Dial from your desktop phone number. 26 OL-16994-01 Place a call to ... Place a call from a cellular phone using a billing or tracking code (SCCP phones only) 1. Obtain your Mobile Voice Access Managing Business Calls number and end-user PIN from a Personal Address 1. Choose > Personal Book (PAB) entry Directory to the Cisco Extension Mobility Using Cisco...
... IP phone. 5. Dial from your desktop phone number. 26 OL-16994-01 Place a call to ... Place a call from a cellular phone using a billing or tracking code (SCCP phones only) 1. Obtain your Mobile Voice Access Managing Business Calls number and end-user PIN from a Personal Address 1. Choose > Personal Book (PAB) entry Directory to the Cisco Extension Mobility Using Cisco...