Administration Guide
Page 1
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14641-01
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14641-01
Administration Guide
Page 2
... Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to operate the product. Cisco Unified IP Phone 7965G and 7945G Administration Guide for FCC compliance of Cisco Systems, Inc. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY...
... Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to operate the product. Cisco Unified IP Phone 7965G and 7945G Administration Guide for FCC compliance of Cisco Systems, Inc. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY...
Administration Guide
Page 5
...and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-22 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager...
...and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-22 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager...
Administration Guide
Page 6
... 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-9 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-10 Verifying the Phone Startup Process 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 vi OL-14641-01
... 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-9 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-10 Verifying the Phone Startup Process 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 vi OL-14641-01
Administration Guide
Page 7
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration Menu...
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration Menu...
Administration Guide
Page 8
... Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 ...Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
... Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 ...Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
Administration Guide
Page 9
... the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications...
... the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications...
Administration Guide
Page 10
... A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 x OL-14641...
... A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 x OL-14641...
Administration Guide
Page 11
Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks required prior to properly set up the Cisco Unified IP Phone 7965G and 7945G on...
Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks required prior to properly set up the Cisco Unified IP Phone 7965G and 7945G on...
Administration Guide
Page 12
... Users" Provides information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G" Provides information about their Cisco Unified IP Phones. Chapter 4, "Configuring Settings on the Cisco Unified IP Phone" Describes how to configure...
... Users" Provides information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G" Provides information about their Cisco Unified IP Phones. Chapter 4, "Configuring Settings on the Cisco Unified IP Phone" Describes how to configure...
Administration Guide
Page 13
... the monthly What's New in square brackets are optional. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 xiii laws governing Cisco cryptographic products may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is subject to United...
... the monthly What's New in square brackets are optional. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 xiii laws governing Cisco cryptographic products may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is subject to United...
Administration Guide
Page 14
... for example, the key combination ^D in a screen display means hold down the Control key while you must enter is in boldface screen font. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for which you work on any equipment, be careful. Preface Convention [ x | y | z ] string screen font boldface screen font italic screen font ^ < > Description ... vertical bars. Warnings use quotation marks around the string or the string will include the quotation marks. Note Means reader take note. Arguments for Cisco Unified Communications Manager 6.1 xiv OL-14641-01
... for example, the key combination ^D in a screen display means hold down the Control key while you must enter is in boldface screen font. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for which you work on any equipment, be careful. Preface Convention [ x | y | z ] string screen font boldface screen font italic screen font ^ < > Description ... vertical bars. Warnings use quotation marks around the string or the string will include the quotation marks. Note Means reader take note. Arguments for Cisco Unified Communications Manager 6.1 xiv OL-14641-01
Administration Guide
Page 16
... the Cisco Unified IP Phone 7965G and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7945G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7965G. Figure 1-1 Cisco Unified IP Phone 7965G 2 1 3 16 184913 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7945G 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications...
... the Cisco Unified IP Phone 7965G and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7945G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7965G. Figure 1-1 Cisco Unified IP Phone 7965G 2 1 3 16 184913 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7945G 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications...
Administration Guide
Page 60
... 6 in the following : • The Cisco Unified IP Phone Expansion Module 7914 is not compatible with SIP phones. • The Cisco Unified IP Phone Expansion Module 7914 is configured in to Cisco Unified Communications Manager Administration. See the "Modifying Phone Button Templates" section on the Cisco Unified IP Phone 7945G. Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Chapter 3 Setting Up the Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections: 1 DC adapter...
... 6 in the following : • The Cisco Unified IP Phone Expansion Module 7914 is not compatible with SIP phones. • The Cisco Unified IP Phone Expansion Module 7914 is configured in to Cisco Unified Communications Manager Administration. See the "Modifying Phone Button Templates" section on the Cisco Unified IP Phone 7945G. Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Chapter 3 Setting Up the Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections: 1 DC adapter...
Administration Guide
Page 117
... supports softkeys can modify a standard softkey template by the Cisco Unified IP Phone 7965G and 7945G. The recommended standard Cisco Unified IP Phone 7945G template uses buttons 1 and 2 for Cisco Unified Communications Manager 6.1 5-15 You can be assigned to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for lines. Chapter 5 Configuring Features, Templates...
... supports softkeys can modify a standard softkey template by the Cisco Unified IP Phone 7965G and 7945G. The recommended standard Cisco Unified IP Phone 7945G template uses buttons 1 and 2 for Cisco Unified Communications Manager 6.1 5-15 You can be assigned to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for lines. Chapter 5 Configuring Features, Templates...
User Guide
Page 17
Cisco Unified IP Phone 7945G 17 1 2 16 1 15 14 3 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Cisco Unified IP Phone 7945G 17 1 2 16 1 15 14 3 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
User Guide
Page 20
The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one to call can be active at the right side of your phone screen. Only one of your lines. Call on hold You have directory numbers and phone line icons: . • Calls-Each line can use...call state Description On-hook line No call activity on this number according to a directory number or intercom number that shares your phone lines, look at any time; Remote-in-use Reverting call Authenticated call on configuration. See Using a Shared Line, page 40....
The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one to call can be active at the right side of your phone screen. Only one of your lines. Call on hold You have directory numbers and phone line icons: . • Calls-Each line can use...call state Description On-hook line No call activity on this number according to a directory number or intercom number that shares your phone lines, look at any time; Remote-in-use Reverting call Authenticated call on configuration. See Using a Shared Line, page 40....
User Guide
Page 48
... park number. If you might ask you to available line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone 7914 Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module). • You can prevent hunt group calls from ringing your phone. Your phone screen displays, "Logged temporarily block hunt group out of the directed call -handling...
... park number. If you might ask you to available line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone 7914 Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module). • You can prevent hunt group calls from ringing your phone. Your phone screen displays, "Logged temporarily block hunt group out of the directed call -handling...
User Guide
Page 61
Choose > User Preferences > Brightness. image 2. Press Save to your system administrator). Note The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module. Cisco Unified IP Phone 7965G and 7945G Phone Guide for your user settings. (See Controlling User Settings on the Web, page 66.) Change the line text label 1. Change the background 1. Log in to ...
Choose > User Preferences > Brightness. image 2. Press Save to your system administrator). Note The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module. Cisco Unified IP Phone 7965G and 7945G Phone Guide for your user settings. (See Controlling User Settings on the Web, page 66.) Change the line text label 1. Change the background 1. Log in to ...
User Guide
Page 82
...phone line configure your line to your system administrator or phone support team. The Cisco Unified Another option is to attach the IP Phone 7945G does not Cisco Unified IP Phone Expansion support the Cisco Unified IP Module 7914 to configure one or more than one phone... 37 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide (7965G SCCP phone only. This table provides an overview of your Cisco Unified IP Phone 7914 Expansion Phone 7965G. If you ... This allows you are using : an administrative assistant • Cisco Unified Communications Manager Assistant ...
...phone line configure your line to your system administrator or phone support team. The Cisco Unified Another option is to attach the IP Phone 7945G does not Cisco Unified IP Phone Expansion support the Cisco Unified IP Module 7914 to configure one or more than one phone... 37 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide (7965G SCCP phone only. This table provides an overview of your Cisco Unified IP Phone 7914 Expansion Phone 7965G. If you ... This allows you are using : an administrative assistant • Cisco Unified Communications Manager Assistant ...