Administration Guide
Page 2
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. These limits are registered trademarks of its affiliates ..., Inc.; Changing the Way We Work, Live, Play, and Learn is an adaptation of the UNIX operating system. Cisco Unified IP Phone 7965G and 7945G Administration Guide for a Class A digital device, pursuant to Increase Your Internet Quotient, and TransPath are designed to provide reasonable protection against such interference ...
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. These limits are registered trademarks of its affiliates ..., Inc.; Changing the Way We Work, Live, Play, and Learn is an adaptation of the UNIX operating system. Cisco Unified IP Phone 7965G and 7945G Administration Guide for a Class A digital device, pursuant to Increase Your Internet Quotient, and TransPath are designed to provide reasonable protection against such interference ...
Administration Guide
Page 6
... MAC Address of a Cisco Unified IP Phone 2-13 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco Unified Communications Manager Configuration 3-2 Safety 3-2 Understanding the Cisco Unified IP Phone 7965G and 7945G Components 3-3 Network and Access Ports 3-4 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP...
... MAC Address of a Cisco Unified IP Phone 2-13 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco Unified Communications Manager Configuration 3-2 Safety 3-2 Understanding the Cisco Unified IP Phone 7965G and 7945G Components 3-3 Network and Access Ports 3-4 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP...
Administration Guide
Page 7
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration Menu (SIP...
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration Menu (SIP...
Administration Guide
Page 8
... Versions Screen 7-10 Expansion Module(s) Screen (SCCP Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 viii OL-14641-01
... Versions Screen 7-10 Expansion Module(s) Screen (SCCP Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 viii OL-14641-01
Administration Guide
Page 9
...: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-4 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-6 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets...
...: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-4 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-6 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets...
Administration Guide
Page 11
... network settings and affect the phone's ability to function in this manual require familiarity with other network devices. Audience Network engineers, system administrators, or telecom engineers should review this guide does not provide complete and detailed information for procedures that you need to perform in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network...
... network settings and affect the phone's ability to function in this manual require familiarity with other network devices. Audience Network engineers, system administrators, or telecom engineers should review this guide does not provide complete and detailed information for procedures that you need to perform in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network...
Administration Guide
Page 12
... 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the Cisco Unified IP Phone. Appendix D, "Technical Specifications" Provides technical specifications of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up a website for the Cisco Unified IP Phone 7965G and 7945G" Provides information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7900 Series...
... 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the Cisco Unified IP Phone. Appendix D, "Technical Specifications" Provides technical specifications of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up a website for the Cisco Unified IP Phone 7965G and 7945G" Provides information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7900 Series...
Administration Guide
Page 14
... OL-14641-01 Use the statement number provided at the end of characters. Note Means reader take note. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for which you press the D key. A nonquoted set of each warning to material not covered in italic screen font. Preface Convention [ x | y | z ] string screen font boldface screen font...
... OL-14641-01 Use the statement number provided at the end of characters. Note Means reader take note. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for which you press the D key. A nonquoted set of each warning to material not covered in italic screen font. Preface Convention [ x | y | z ] string screen font boldface screen font...
Administration Guide
Page 17
... or reverting call logs and directories. 6 Help button Activates the Help menu. 7 Settings button Opens/closes the Settings menu. adjustment button 3 Display button Awakens the phone screen from sleep mode. Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on or off -hook) and the ringer volume...
... or reverting call logs and directories. 6 Help button Activates the Help menu. 7 Settings button Opens/closes the Settings menu. adjustment button 3 Display button Awakens the phone screen from sleep mode. Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on or off -hook) and the ringer volume...
Administration Guide
Page 18
... a device-discovery protocol that the Cisco Unified IP Phone 7965G and 7945G supports. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.1 1-4 OL-14641-01 Table 1-1 Supported Networking Protocols on all Cisco-manufactured equipment. Note The Select button does not take action on the Cisco Unified IP Phone Networking Protocol Bootstrap Protocol (BootP) Cisco Discovery Protocol (CDP) Purpose Usage...
... a device-discovery protocol that the Cisco Unified IP Phone 7965G and 7945G supports. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.1 1-4 OL-14641-01 Table 1-1 Supported Networking Protocols on all Cisco-manufactured equipment. Note The Select button does not take action on the Cisco Unified IP Phone Networking Protocol Bootstrap Protocol (BootP) Cisco Discovery Protocol (CDP) Purpose Usage...
Administration Guide
Page 20
...enable it on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Cisco Peer-to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). SCCP includes a messaging set that determines which ... an end-to address the functions of the Cisco Unified IP Phone Table 1-1 Supported Networking Protocols on a per phone basis by Cisco Unified Communications Manager or Media Gateway in the conference. Cisco Unified IP Phone 7965G and 7945G Administration Guide for call control servers ...
...enable it on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Cisco Peer-to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). SCCP includes a messaging set that determines which ... an end-to address the functions of the Cisco Unified IP Phone Table 1-1 Supported Networking Protocols on a per phone basis by Cisco Unified Communications Manager or Media Gateway in the conference. Cisco Unified IP Phone 7965G and 7945G Administration Guide for call control servers ...
Administration Guide
Page 22
... for Cisco Unified Communications Manager 6.1 1-8 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for additional information. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 7, "Viewing Model Information, Status, and Statistics on the phone. You can modify certain settings for the Cisco Unified IP Phone from the phone, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," and see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone 7965G...
... for Cisco Unified Communications Manager 6.1 1-8 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for additional information. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 7, "Viewing Model Information, Status, and Statistics on the phone. You can modify certain settings for the Cisco Unified IP Phone from the phone, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," and see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone 7965G...
Administration Guide
Page 23
... current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation. For information on page 1-13 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phone users in your company or network-and about security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents...
... current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation. For information on page 1-13 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phone users in your company or network-and about security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents...
Administration Guide
Page 24
... Cisco Unified IP Phone" section on page 9-14 802.1X Authentication for Cisco Unified IP Phones See these sections: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-34 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Cisco Unified IP Phone and Cisco Unified...
... Cisco Unified IP Phone" section on page 9-14 802.1X Authentication for Cisco Unified IP Phones See these sections: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-34 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Cisco Unified IP Phone and Cisco Unified...
Administration Guide
Page 25
... phone, and allows Cisco Unified Communications Manager to make sure that the Cisco Unified IP Phone 7965G and 7945G supports. Files that a certificate be authenticated by using Transport Layer Security (TLS) protocol. Cisco Unified Communications Manager does not register phones unless they can specify in the Cisco Unified Communications Manager Security Guide. The MIC is loaded on the phone (choose Settings > Security Configuration and choose Settings...
... phone, and allows Cisco Unified Communications Manager to make sure that the Cisco Unified IP Phone 7965G and 7945G supports. Files that a certificate be authenticated by using Transport Layer Security (TLS) protocol. Cisco Unified Communications Manager does not register phones unless they can specify in the Cisco Unified Communications Manager Security Guide. The MIC is loaded on the phone (choose Settings > Security Configuration and choose Settings...
Administration Guide
Page 26
... 802.1X Authentication on Cisco Unified IP Phones" section on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the PC Port Disabled, GARP Enabled, and Voice VLAN enabled options by looking at the phone's Security Configuration menu. Optional disabling of the web You can view current settings for Cisco Unified Communications Manager 6.1 OL...
... 802.1X Authentication on Cisco Unified IP Phones" section on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the PC Port Disabled, GARP Enabled, and Voice VLAN enabled options by looking at the phone's Security Configuration menu. Optional disabling of the web You can view current settings for Cisco Unified Communications Manager 6.1 OL...
Administration Guide
Page 27
... Security Features for Cisco Unified IP Phones, page 1-9 • Understanding Security Profiles, page 1-13 • Security Restrictions, page 1-17 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that is encrypted within the IP network and has a lock icon associated with it is set for the phone, look at the Security Mode setting in the establishment...
... Security Features for Cisco Unified IP Phones, page 1-9 • Understanding Security Profiles, page 1-13 • Security Restrictions, page 1-17 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that is encrypted within the IP network and has a lock icon associated with it is set for the phone, look at the Security Mode setting in the establishment...
Administration Guide
Page 31
... See the "Security Configuration Menu" section on the same port, you have set up and configuring a complete Cisco IP telephony network, refer to barge is used to the phone and the PC. • Configure Voice VLAN-Because the 802.1X standard ... the "System Configuration Overview" chapter in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for adding Cisco Unified IP Phones to use the voice VLAN. - A user can add IP phones to the system. For information and a...
... See the "Security Configuration Menu" section on the same port, you have set up and configuring a complete Cisco IP telephony network, refer to barge is used to the phone and the PC. • Configure Voice VLAN-Because the 802.1X standard ... the "System Configuration Overview" chapter in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for adding Cisco Unified IP Phones to use the voice VLAN. - A user can add IP phones to the system. For information and a...
Administration Guide
Page 33
.... OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for example, MAC address and device pool. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Configuration...
.... OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for example, MAC address and device pool. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Configuration...
Administration Guide
Page 34
... add or change speed-dial settings on page 5-16 1-20 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Configuring the Cisco Unified IP Phone 7965G and 7945G in the Directory Number Configuration window. See the "Adding Users to the field name; Step 5 Customize softkey templates. Adds, deletes, or changes order of the Cisco Unified IP Phone Table 1-6 Checklist for Cisco Unified Communications Manager 6.1 OL-14641...
... add or change speed-dial settings on page 5-16 1-20 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Configuring the Cisco Unified IP Phone 7965G and 7945G in the Directory Number Configuration window. See the "Adding Users to the field name; Step 5 Customize softkey templates. Adds, deletes, or changes order of the Cisco Unified IP Phone Table 1-6 Checklist for Cisco Unified Communications Manager 6.1 OL-14641...