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Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
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... the printer driver. Sometimes the printer driver cannot be unstable and this will prevent the printer driver from being installed. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. If you are using Windows, delete the printer driver before reinstalling it . If the printer driver was not installed correctly...
... the printer driver. Sometimes the printer driver cannot be unstable and this will prevent the printer driver from being installed. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. If you are using Windows, delete the printer driver before reinstalling it . If the printer driver was not installed correctly...
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... select My Computer, and then double-click the CD-ROM icon. Windows Note ® If you are no problems with the CD-ROM, call the Canon Customer Care Center. If there is a problem with the Setup Software & User's Guide CD-ROM. s Confirm that there are typing in the ...file name, you insert the Setup Software & User's Guide CD-ROM, double-click My Computer in the Windows screen. Troubleshooting s If the Installer for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program...
... select My Computer, and then double-click the CD-ROM icon. Windows Note ® If you are no problems with the CD-ROM, call the Canon Customer Care Center. If there is a problem with the Setup Software & User's Guide CD-ROM. s Confirm that there are typing in the ...file name, you insert the Setup Software & User's Guide CD-ROM, double-click My Computer in the Windows screen. Troubleshooting s If the Installer for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program...
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Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
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You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the paper loaded in the printer. s Check the amount of free space by deleting any unnecessary files. Print Quality is Poor or Contains Errors 142 Cannot Print to increase the amount of the space on the hard disk. Then check the Page Size setting in the application. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh.
You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the paper loaded in the printer. s Check the amount of free space by deleting any unnecessary files. Print Quality is Poor or Contains Errors 142 Cannot Print to increase the amount of the space on the hard disk. Then check the Page Size setting in the application. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh.
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s Confirm that the Media Type setting in the printer. Colors are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 When an ink tank runs out of paper loaded ...
s Confirm that the Media Type setting in the printer. Colors are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 When an ink tank runs out of paper loaded ...
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If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. Print Quality is Poor or Contains Errors 144
If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. Print Quality is Poor or Contains Errors 144
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... dispose of the protective cap and protective tape from a print head. Printing is Blurred/Colors are printing on one side of the media. Call the Canon Customer Care Center. If the nozzle check pattern does not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head... after cleaning the print head several times, the print head may be worn out. s Print the nozzle check pattern to ensure that you are Wrong Troubleshooting s If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors 145
... dispose of the protective cap and protective tape from a print head. Printing is Blurred/Colors are printing on one side of the media. Call the Canon Customer Care Center. If the nozzle check pattern does not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head... after cleaning the print head several times, the print head may be worn out. s Print the nozzle check pattern to ensure that you are Wrong Troubleshooting s If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors 145
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Print Quality is Poor or Contains Errors 146 Straight Lines are Misaligned Troubleshooting s Align the print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Follow the instructions on the screen. Ensure that you align the print head every time you install a new print head.
Print Quality is Poor or Contains Errors 146 Straight Lines are Misaligned Troubleshooting s Align the print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Follow the instructions on the screen. Ensure that you align the print head every time you install a new print head.
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Follow the instructions on the screen. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment. Print Quality is Poor or Contains Errors 147
Follow the instructions on the screen. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment. Print Quality is Poor or Contains Errors 147
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s In the printer driver settings, select a higher print quality setting. Print Quality is Poor or Contains Errors 148 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.
s In the printer driver settings, select a higher print quality setting. Print Quality is Poor or Contains Errors 148 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.
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s Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). Print Quality is Poor or Contains Errors 149 Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity.
s Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). Print Quality is Poor or Contains Errors 149 Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity.
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Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 150
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 150
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You can either remove each printed sheet from the output tray as soon as it is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each sheet has printed. Print Quality is dry on the previous page, adjust the Ink Drying Wait Time setting. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 151
You can either remove each printed sheet from the output tray as soon as it is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each sheet has printed. Print Quality is dry on the previous page, adjust the Ink Drying Wait Time setting. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 151
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Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 152 s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 152 s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send.
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...• The paper must be curled. Use Photo Paper Pro, Photo Paper Plus Glossy, Matte Photo Paper or Glossy Photo Paper. If you use non-Canon brand paper heavier than 28 lb (105 g/m2). If the paper is scratched even when printing on thick paper, set the Paper Thickness Lever to... print head may occur at the top and bottom edges of the paper. Print Quality is Poor or Contains Errors 153 Printed Surface is Scratched Troubleshooting s Ensure that you are using. This problem can still start printing by simply turning the paper over. s When printing on plain paper, also try...
...• The paper must be curled. Use Photo Paper Pro, Photo Paper Plus Glossy, Matte Photo Paper or Glossy Photo Paper. If you use non-Canon brand paper heavier than 28 lb (105 g/m2). If the paper is scratched even when printing on thick paper, set the Paper Thickness Lever to... print head may occur at the top and bottom edges of the paper. Print Quality is Poor or Contains Errors 153 Printed Surface is Scratched Troubleshooting s Ensure that you are using. This problem can still start printing by simply turning the paper over. s When printing on plain paper, also try...
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... to set the intensity. s Ensure that you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 154 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. This may absorb too much ink and become scratched.
... to set the intensity. s Ensure that you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 154 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. This may absorb too much ink and become scratched.
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Print Quality is Poor or Contains Errors 155 For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
Print Quality is Poor or Contains Errors 155 For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
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Print Quality is Poor or Contains Errors 156 Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings.
Print Quality is Poor or Contains Errors 156 Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings.