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Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
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Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. If the printer driver was not installed correctly, reinstall it . ¬ Uninstalling Printer Drivers Note ® If the Installer was ...
Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. If the printer driver was not installed correctly, reinstall it . ¬ Uninstalling Printer Drivers Note ® If the Installer was ...
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...the CD-ROM drive letter and the installation program ("MSetup.exe"). In Windows, use Windows Explorer to ensure that the CD-ROM icon is visible. Troubleshooting s If the Installer for the printer driver does not start up automatically when you insert the Setup Software & User's Guide CD-ROM, double-click... My Computer in the file name, you are no problems with the CD-ROM, call the Canon Customer Care Center. If there is computer dependent. Cannot Install the Printer Driver 140 The CD-ROM drive letter is a problem with the Setup ...
...the CD-ROM drive letter and the installation program ("MSetup.exe"). In Windows, use Windows Explorer to ensure that the CD-ROM icon is visible. Troubleshooting s If the Installer for the printer driver does not start up automatically when you insert the Setup Software & User's Guide CD-ROM, double-click... My Computer in the file name, you are no problems with the CD-ROM, call the Canon Customer Care Center. If there is computer dependent. Cannot Install the Printer Driver 140 The CD-ROM drive letter is a problem with the Setup ...
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Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
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s Check the amount of free space by deleting any unnecessary files. You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the paper loaded in the printer. Print Quality is Poor or Contains Errors 142 Cannot Print to increase the amount of the space on the hard disk. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Then check the Page Size setting in the application.
s Check the amount of free space by deleting any unnecessary files. You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the paper loaded in the printer. Print Quality is Poor or Contains Errors 142 Cannot Print to increase the amount of the space on the hard disk. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Then check the Page Size setting in the application.
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... the Media Type setting in the printer driver matches the type of ink, replace it with a new one. Print Quality is installed. Colors are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 If you are working in a Macintosh environment, select Photo...
... the Media Type setting in the printer driver matches the type of ink, replace it with a new one. Print Quality is installed. Colors are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 If you are working in a Macintosh environment, select Photo...
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If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. Print Quality is Poor or Contains Errors 144
If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. Print Quality is Poor or Contains Errors 144
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... ensure that ink is not resolved after cleaning the print head several times, the print head may be worn out. s Ensure that you are Wrong Troubleshooting s If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors 145 You can only print on the...not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning If the problem is ejected correctly. Call the Canon Customer Care Center. Printing is Blurred/Colors are printing on one side of the media. Print Quality is empty.
... ensure that ink is not resolved after cleaning the print head several times, the print head may be worn out. s Ensure that you are Wrong Troubleshooting s If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors 145 You can only print on the...not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning If the problem is ejected correctly. Call the Canon Customer Care Center. Printing is Blurred/Colors are printing on one side of the media. Print Quality is empty.
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Follow the instructions on the screen. Print Quality is Poor or Contains Errors 146 Ensure that you align the print head every time you install a new print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Straight Lines are Misaligned Troubleshooting s Align the print head.
Follow the instructions on the screen. Print Quality is Poor or Contains Errors 146 Ensure that you align the print head every time you install a new print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Straight Lines are Misaligned Troubleshooting s Align the print head.
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Print Quality is Poor or Contains Errors 147 Follow the instructions on the screen. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment.
Print Quality is Poor or Contains Errors 147 Follow the instructions on the screen. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment.
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Print Quality is Poor or Contains Errors 148 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. s In the printer driver settings, select a higher print quality setting. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.
Print Quality is Poor or Contains Errors 148 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. s In the printer driver settings, select a higher print quality setting. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.
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Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity. Print Quality is Poor or Contains Errors 149 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). s Reduce the Intensity setting in the printer driver and try printing again.
Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity. Print Quality is Poor or Contains Errors 149 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). s Reduce the Intensity setting in the printer driver and try printing again.
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Print Quality is Poor or Contains Errors 150 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity.
Print Quality is Poor or Contains Errors 150 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity.
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Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is dry on the previous page, adjust the Ink Drying Wait Time setting. You can either remove each sheet has printed. Print Quality is Poor or Contains Errors 151
Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is dry on the previous page, adjust the Ink Drying Wait Time setting. You can either remove each sheet has printed. Print Quality is Poor or Contains Errors 151
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Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 152 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send.
Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 152 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send.
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... try printing again. Print Quality is Poor or Contains Errors 153 Printed Surface is Scratched Troubleshooting s Ensure that you can be displayed on thick paper, set the Paper Thickness Lever to the " " mark. If you use non-Canon brand paper heavier than 28 lb (105 g/m2). Clean the print head first...
... try printing again. Print Quality is Poor or Contains Errors 153 Printed Surface is Scratched Troubleshooting s Ensure that you can be displayed on thick paper, set the Paper Thickness Lever to the " " mark. If you use non-Canon brand paper heavier than 28 lb (105 g/m2). Clean the print head first...
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... to adjust the intensity. s Ensure that you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 154 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again.
... to adjust the intensity. s Ensure that you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 154 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again.
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For details on print head alignment, refer to check the ink output. Print Quality is Poor or Contains Errors 155 If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned".
For details on print head alignment, refer to check the ink output. Print Quality is Poor or Contains Errors 155 If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned".
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Print Quality is Poor or Contains Errors 156 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end.
Print Quality is Poor or Contains Errors 156 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end.