iP8500 Quick Start Guide
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... your inquiries within 24 hours. 3. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your Canon service and support, call (1-800-385-2155), or visit our web site at (1-866-251-3752). 4. www....the inside of the printer): Model Number (located on your product's 1 year limited warranty period. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* 1. In addition, the latest driver downloads, answers to...
... your inquiries within 24 hours. 3. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your Canon service and support, call (1-800-385-2155), or visit our web site at (1-866-251-3752). 4. www....the inside of the printer): Model Number (located on your product's 1 year limited warranty period. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* 1. In addition, the latest driver downloads, answers to...
iP8500 Quick Start Guide
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...the Nozzle Check Pattern 49 Print Head Cleaning 53 Print Head Deep Cleaning 57 Aligning the Print Head 61 Troubleshooting Cannot Install the Printer Driver 66 The USB 2.0 Hi-speed Connection Does Not Work Properly 67 Print Quality is... Poor or Contains Errors 68 Troubleshooting Printer Hardware 70 Paper Does Not Feed Properly 72 Paper Jams 73 Handling Error Messages 76 An Error Message ...83 User's Guide Table of Contents 85 Specifications 86 Safety Precautions 90 Regulatory Information 92 CANON U.S.A., INC.
...the Nozzle Check Pattern 49 Print Head Cleaning 53 Print Head Deep Cleaning 57 Aligning the Print Head 61 Troubleshooting Cannot Install the Printer Driver 66 The USB 2.0 Hi-speed Connection Does Not Work Properly 67 Print Quality is... Poor or Contains Errors 68 Troubleshooting Printer Hardware 70 Paper Does Not Feed Properly 72 Paper Jams 73 Handling Error Messages 76 An Error Message ...83 User's Guide Table of Contents 85 Specifications 86 Safety Precautions 90 Regulatory Information 92 CANON U.S.A., INC.
iP8500 Quick Start Guide
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..., such as the sky, and dark portions is selected, functions of Camera. Advanced Printing About "Image optimize" If you use a Canon PictBridge-compatible camera, you can handle only Exif/JPEG image data to your digital camera manual. Print quality setting - z When "VIVID...+NR" is removed. Printer maintenance z For the digital camera operation method and troubleshooting, refer to produce photos using PictBridge. z When "NR" (Noise Reduction) is selected, noise in the Instruction Manual of both "VIVID" and...
..., such as the sky, and dark portions is selected, functions of Camera. Advanced Printing About "Image optimize" If you use a Canon PictBridge-compatible camera, you can handle only Exif/JPEG image data to your digital camera manual. Print quality setting - z When "VIVID...+NR" is removed. Printer maintenance z For the digital camera operation method and troubleshooting, refer to produce photos using PictBridge. z When "NR" (Noise Reduction) is selected, noise in the Instruction Manual of both "VIVID" and...
iP8500 Quick Start Guide
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... set on the printer. If date printing is set on page 81. Print quality setting - Advanced Printing „ Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera Media Types for Digital Camera When you connect a digital camera, you can be index-printed. 27 Images will... Pro A4 Photo Paper Plus Glossy A4 Photo Paper Plus Semi-gloss A4 Glossy Photo Paper A4 z For the digital camera operation method and troubleshooting, refer to be printed (excluding the index print). - For print error messages, see "Cannot Print Properly from the image displayed in the...
... set on the printer. If date printing is set on page 81. Print quality setting - Advanced Printing „ Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera Media Types for Digital Camera When you connect a digital camera, you can be index-printed. 27 Images will... Pro A4 Photo Paper Plus Glossy A4 Photo Paper Plus Semi-gloss A4 Glossy Photo Paper A4 z For the digital camera operation method and troubleshooting, refer to be printed (excluding the index print). - For print error messages, see "Cannot Print Properly from the image displayed in the...
iP8500 Quick Start Guide
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..." on page 66 z "The USB 2.0 Hi-speed Connection Does Not Work Properly" on page 67 z "Print Quality is Poor or Contains Errors" on page 68 z "Troubleshooting Printer Hardware" on page 70 z "Paper Does Not Feed Properly" on page 72 z "Paper Jams" on page 73 z "Handling Error Messages" on page 76 z "An... Screen" on page 78 z "Cannot Print Properly from the Digital Camera" on page 81 Refer to the User's Guide for the most common printing problems. Troubleshooting usually falls into one of the following categories. The message may vary depending on topics not covered in the message.
..." on page 66 z "The USB 2.0 Hi-speed Connection Does Not Work Properly" on page 67 z "Print Quality is Poor or Contains Errors" on page 68 z "Troubleshooting Printer Hardware" on page 70 z "Paper Does Not Feed Properly" on page 72 z "Paper Jams" on page 73 z "Handling Error Messages" on page 76 z "An... Screen" on page 78 z "Cannot Print Properly from the Digital Camera" on page 81 Refer to the User's Guide for the most common printing problems. Troubleshooting usually falls into one of the following categories. The message may vary depending on topics not covered in the message.
iP8500 Quick Start Guide
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... the Printer Port screen Reinstall the printer driver. 1. ROM is any problem with the Setup Software & User's Guide CD-ROM, contact the Customer Care Center. Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try This Follow the Easy Setup Instructions...
... the Printer Port screen Reinstall the printer driver. 1. ROM is any problem with the Setup Software & User's Guide CD-ROM, contact the Customer Care Center. Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try This Follow the Easy Setup Instructions...
iP8500 Quick Start Guide
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..., see "BJ Printer Driver Systems Requirements" on page 88. Two icons for USB 2.0 Hi-Speed may not be installed correctly so that is not recognized. 1. Troubleshooting The USB 2.0 Hi-speed Connection Does Not Work Properly Problem Possible Cause Try This When you connect to work properly. Even though your computer and...
..., see "BJ Printer Driver Systems Requirements" on page 88. Two icons for USB 2.0 Hi-Speed may not be installed correctly so that is not recognized. 1. Troubleshooting The USB 2.0 Hi-speed Connection Does Not Work Properly Problem Possible Cause Try This When you connect to work properly. Even though your computer and...
iP8500 Quick Start Guide
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...then confirm that the Media Type selected matches the paper loaded. Open the printer properties dialog box. 2. Glossy photo paper other than the Canon specialty media is misaligned Align the Print Head. Drag the Print Quality slide bar to check for higher print quality. 1. Check to High ... as seen on the label. Select Quality & Media from Media Type. It may resolve the problem. Open the Print dialog box. 2. Troubleshooting Print Quality is Poor or Contains Errors Problem Ink does not eject properly/Printing is Blurred/Colors are Wrong/White Streaks appear Possible Cause Ink...
...then confirm that the Media Type selected matches the paper loaded. Open the printer properties dialog box. 2. Glossy photo paper other than the Canon specialty media is misaligned Align the Print Head. Drag the Print Quality slide bar to check for higher print quality. 1. Check to High ... as seen on the label. Select Quality & Media from Media Type. It may resolve the problem. Open the Print dialog box. 2. Troubleshooting Print Quality is Poor or Contains Errors Problem Ink does not eject properly/Printing is Blurred/Colors are Wrong/White Streaks appear Possible Cause Ink...
iP8500 Quick Start Guide
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... or Administrators, you are printing on page 3. Paper feed roller is too high Try This Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to log on page 72. Media is curled If media is compatible with the digital camera. Hold the opposite corners of the paper...the printer is dirty, printed paper may occur at the top and bottom edges of the media, and gently bend them in the User's Guide. Troubleshooting Problem Printed Paper Curls or Ink Blots Possible Cause Paper being used is too thin Color Intensity setting is dirty Clean the paper feed roller...
... or Administrators, you are printing on page 3. Paper feed roller is too high Try This Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to log on page 72. Media is curled If media is compatible with the digital camera. Hold the opposite corners of the paper...the printer is dirty, printed paper may occur at the top and bottom edges of the media, and gently bend them in the User's Guide. Troubleshooting Problem Printed Paper Curls or Ink Blots Possible Cause Paper being used is too thin Color Intensity setting is dirty Clean the paper feed roller...
iP8500 Quick Start Guide
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..., load paper in the paper source selected with your Delete an undesired print job, if there is loaded in order to long periods of time. Troubleshooting Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Paper Output Tray is open Close the Inner Cover and...
..., load paper in the paper source selected with your Delete an undesired print job, if there is loaded in order to long periods of time. Troubleshooting Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Paper Output Tray is open Close the Inner Cover and...
iP8500 Quick Start Guide
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... size of the page is 2 mm/ 0.08 inches narrower than the usual area, therefore the bottom edge may be altered with the reduced printing function. 1. Troubleshooting Problem Cannot Print to End of Job Possible Cause Incorrect page size is selected Try This Ensure that the page size setting matches the size...
... size of the page is 2 mm/ 0.08 inches narrower than the usual area, therefore the bottom edge may be altered with the reduced printing function. 1. Troubleshooting Problem Cannot Print to End of Job Possible Cause Incorrect page size is selected Try This Ensure that the page size setting matches the size...
iP8500 Quick Start Guide
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... is not, you are printing on is too thick or curled. There are unable to remove it . See "Loading Paper" on page 3 and "Canon Specialty Media" on the printer. 3. Flatten paper when it cleans. 4. Ensure that paper is loaded correctly. Paper is open Close the Inner Cover and...incorrectly Ensure that the printer is on page 3. Hold down the RESUME/CANCEL button and release after the cleaning operation, repeat the procedure. Troubleshooting Paper Does Not Feed Properly Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check to see if the paper is not...
... is not, you are printing on is too thick or curled. There are unable to remove it . See "Loading Paper" on page 3 and "Canon Specialty Media" on the printer. 3. Flatten paper when it cleans. 4. Ensure that paper is loaded correctly. Paper is open Close the Inner Cover and...incorrectly Ensure that the printer is on page 3. Hold down the RESUME/CANCEL button and release after the cleaning operation, repeat the procedure. Troubleshooting Paper Does Not Feed Properly Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check to see if the paper is not...
iP8500 Quick Start Guide
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... printer, refer to "Paper Does Not Feed Properly" on page 72 to retry printing, because this operation cancels any print jobs in progress. Paper Jams Troubleshooting Problem Paper Jams Possible Cause Paper jams in step 1, or the paper tears and a piece remains inside the printer. 3. Slowly pull the paper out from...
... printer, refer to "Paper Does Not Feed Properly" on page 72 to retry printing, because this operation cancels any print jobs in progress. Paper Jams Troubleshooting Problem Paper Jams Possible Cause Paper jams in step 1, or the paper tears and a piece remains inside the printer. 3. Slowly pull the paper out from...
iP8500 Quick Start Guide
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... in the Cassette. 7. Open the Rear Cover. 2. The paper will need to confirm that you can see the jammed paper, slowly pull the paper out. Troubleshooting Problem Paper Jams Possible Cause Paper jams inside the Transport Unit Try This Remove the paper according to touch the components inside the printer, or...
... in the Cassette. 7. Open the Rear Cover. 2. The paper will need to confirm that you can see the jammed paper, slowly pull the paper out. Troubleshooting Problem Paper Jams Possible Cause Paper jams inside the Transport Unit Try This Remove the paper according to touch the components inside the printer, or...
iP8500 Quick Start Guide
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... Feeder, remove the paper from the Sheet Feeder. 2. When reloading the paper into the printer, refer to "Paper Does Not Feed Properly" on the printer. Troubleshooting Problem Paper Jams Possible Cause Paper jams inside the printer, or if the paper jam error continues after removing the jammed paper. 4. Insert the Cassette...
... Feeder, remove the paper from the Sheet Feeder. 2. When reloading the paper into the printer, refer to "Paper Does Not Feed Properly" on the printer. Troubleshooting Problem Paper Jams Possible Cause Paper jams inside the printer, or if the paper jam error continues after removing the jammed paper. 4. Insert the Cassette...
iP8500 Quick Start Guide
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... waste ink absorber for foreign matter, then reinstall. If the error is still unresolved, there is a possibility that you may need to correct the error. Troubleshooting Handling Error Messages When a printer error occurs, the POWER/ERROR lamp flashes. Number of Flashes Two flashes Three flashes Four flashes Five flashes Six flashes...
... waste ink absorber for foreign matter, then reinstall. If the error is still unresolved, there is a possibility that you may need to correct the error. Troubleshooting Handling Error Messages When a printer error occurs, the POWER/ERROR lamp flashes. Number of Flashes Two flashes Three flashes Four flashes Five flashes Six flashes...
iP8500 Quick Start Guide
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... the printer off and unplug the printer from the front side of the next paper. If the problem remains, contact the Customer Care Center. 77 Troubleshooting Number of Flashes Ten flashes Possible Cause Cannot print on both sides of the page Eleven flashes Automatic print head alignment failed POWER lamp flashes...
... the printer off and unplug the printer from the front side of the next paper. If the problem remains, contact the Customer Care Center. 77 Troubleshooting Number of Flashes Ten flashes Possible Cause Cannot print on both sides of the page Eleven flashes Automatic print head alignment failed POWER lamp flashes...
iP8500 Quick Start Guide
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... Details tab), or reinstall the printer driver. Troubleshooting An Error Message Appears on the Screen Problem Writing Error/ Output Error/ Communication Error Possible Cause Printer is flashing orange, an error may have been with the cable(s). A USB port is selected if either USBnnn (Canon PIXMA iP8500) or MPUSBPRNnn (Canon PIXMA iP8500) (where n is a number) is not correct...
... Details tab), or reinstall the printer driver. Troubleshooting An Error Message Appears on the Screen Problem Writing Error/ Output Error/ Communication Error Possible Cause Printer is flashing orange, an error may have been with the cable(s). A USB port is selected if either USBnnn (Canon PIXMA iP8500) or MPUSBPRNnn (Canon PIXMA iP8500) (where n is a number) is not correct...
iP8500 Quick Start Guide
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...Replace the cable(s) and try printing again. when printing starts Inner Cover is open Close the Inner Cover, then press the RESUME/CANCEL button. Troubleshooting Problem Writing Error/ Output Error/ Communication Error Cannot print with Automatic Duplex Printing, refer to "Automatically Printing on Both Sides of the Page" in.... The POWER lamp will flash green when the printer is not selected on the Printer popup menu on the Print dialog box Select iP8500 on the Printer pop-up menu, add the printer following the procedures described in the printer properties dialog box (Windows) or the ...
...Replace the cable(s) and try printing again. when printing starts Inner Cover is open Close the Inner Cover, then press the RESUME/CANCEL button. Troubleshooting Problem Writing Error/ Output Error/ Communication Error Cannot print with Automatic Duplex Printing, refer to "Automatically Printing on Both Sides of the Page" in.... The POWER lamp will flash green when the printer is not selected on the Printer popup menu on the Print dialog box Select iP8500 on the Printer pop-up menu, add the printer following the procedures described in the printer properties dialog box (Windows) or the ...
iP8500 Quick Start Guide
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... video camcorder compatible with this printer. Automatic Print Head alignment failed See "Eleven flashes" in "Handling Error Messages" on the printer and reconnect the cable. Troubleshooting Problem "Error No.: 2001"* "Error No.: 2500"* Possible Cause A specified period of time has elapsed without receiving a response from the digital camera/The digital camera...
... video camcorder compatible with this printer. Automatic Print Head alignment failed See "Eleven flashes" in "Handling Error Messages" on the printer and reconnect the cable. Troubleshooting Problem "Error No.: 2001"* "Error No.: 2500"* Possible Cause A specified period of time has elapsed without receiving a response from the digital camera/The digital camera...
