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... includes maintenance, troubleshooting, and specifications. Conventions This User's Manual uses the following documentation is bold: click on Continue. N Notes provide advice or suggestions regarding the use all the features of the MultiPASS C635. It includes how to install the MultiPASS Desktop Manager package...software enables you to use of the MultiPASS C635-color printing, color scanning, and stand-alone faxing. C Cautions alert you unpack, set up, and start using your MultiPASS C635. It includes how to use your new Canon multi-talented color printer. viii Distinctive ...
... includes maintenance, troubleshooting, and specifications. Conventions This User's Manual uses the following documentation is bold: click on Continue. N Notes provide advice or suggestions regarding the use all the features of the MultiPASS C635. It includes how to install the MultiPASS Desktop Manager package...software enables you to use of the MultiPASS C635-color printing, color scanning, and stand-alone faxing. C Cautions alert you unpack, set up, and start using your MultiPASS C635. It includes how to use your new Canon multi-talented color printer. viii Distinctive ...
User Manual
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...5-8 How DRPD Responds to Calls 5-8 Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature 5-9 6 Scanning With the MultiPASS C635 Launching ScanTastic 6-1 Exploring the ScanTastic Window 6-2 Using the Device Panel 6-3 Picking an Image Type 6-5 Scaling the Image 6-5...as a Plug-In 6-24 Troubleshooting 6-25 Poor Image Quality On the Screen 6-25 Poor Image Quality When Printing 6-25 Rebuilding ScanTastic Preferences 6-26 7 Maintaining the MultiPASS C635 MultiPASS Guidelines 7-2 Routine Maintenance 7-3 Cleaning Inside the MultiPASS 7-3 Cleaning the Scanner Components...
...5-8 How DRPD Responds to Calls 5-8 Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature 5-9 6 Scanning With the MultiPASS C635 Launching ScanTastic 6-1 Exploring the ScanTastic Window 6-2 Using the Device Panel 6-3 Picking an Image Type 6-5 Scaling the Image 6-5...as a Plug-In 6-24 Troubleshooting 6-25 Poor Image Quality On the Screen 6-25 Poor Image Quality When Printing 6-25 Rebuilding ScanTastic Preferences 6-26 7 Maintaining the MultiPASS C635 MultiPASS Guidelines 7-2 Routine Maintenance 7-3 Cleaning Inside the MultiPASS 7-3 Cleaning the Scanner Components...
User Manual
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......8-3 Jams in the Automatic Document Feeder (ADF 8-3 Jams in the Sheet Feeder 8-5 General Troubleshooting Procedures 8-6 General Printing Problems 8-6 Memory Considerations 8-8 LCD Messages ...8-10 Printing Problems 8-15 Print...Report 8-30 Appendix A Specifications Printing Specifications A-1 BJ Cartridges ...A-3 Facsimile ...A-3 Copier ...A-5 Scanner ...A-5 MultiPASS System Requirements A-6 General Specifications A-7 Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode A-9 Appendix B Using the MultiPASS C635 as a Stand-alone Fax LCD Menu System B-1 Entering Information in the...
......8-3 Jams in the Automatic Document Feeder (ADF 8-3 Jams in the Sheet Feeder 8-5 General Troubleshooting Procedures 8-6 General Printing Problems 8-6 Memory Considerations 8-8 LCD Messages ...8-10 Printing Problems 8-15 Print...Report 8-30 Appendix A Specifications Printing Specifications A-1 BJ Cartridges ...A-3 Facsimile ...A-3 Copier ...A-5 Scanner ...A-5 MultiPASS System Requirements A-6 General Specifications A-7 Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode A-9 Appendix B Using the MultiPASS C635 as a Stand-alone Fax LCD Menu System B-1 Entering Information in the...
User Manual
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...800-423-2366) Or for warranty details. 1-4 Introduction Chapter 1 and Saturday 12:00 P.M.-6:00 P.M. Getting Help From Canon Canon Computer Systems, Inc. Web site (www.ccsi.canon.com) ❍ 24-hour, toll-free Fax Retrieval System (1-800-526-4345) ❍ To download the latest drivers... call (1-900-246-1200) ❍ Technical support via the Canon Computer Systems, Inc. offers a full range of customer technical support* options including: ❍ 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366) ❍ Speak...
...800-423-2366) Or for warranty details. 1-4 Introduction Chapter 1 and Saturday 12:00 P.M.-6:00 P.M. Getting Help From Canon Canon Computer Systems, Inc. Web site (www.ccsi.canon.com) ❍ 24-hour, toll-free Fax Retrieval System (1-800-526-4345) ❍ To download the latest drivers... call (1-900-246-1200) ❍ Technical support via the Canon Computer Systems, Inc. offers a full range of customer technical support* options including: ❍ 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366) ❍ Speak...
User Manual
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... a sturdy level surface. Chapter 1 ❍ Follow all servicing to the troubleshooting information in Chapter 8. Introduction Servicing the MultiPASS C635 The Canon MultiPASS C635 is designed with your MultiPASS describes Canon's limited warranty. If you feel your MultiPASS needs servicing, contact Canon on an unstable cart, stand, or table. If you do not attempt to dangerous voltage points or other risks...
... a sturdy level surface. Chapter 1 ❍ Follow all servicing to the troubleshooting information in Chapter 8. Introduction Servicing the MultiPASS C635 The Canon MultiPASS C635 is designed with your MultiPASS describes Canon's limited warranty. If you feel your MultiPASS needs servicing, contact Canon on an unstable cart, stand, or table. If you do not attempt to dangerous voltage points or other risks...
User Manual
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... Chapter 8, Troubleshooting.) While the power is out, the MultiPASS will receive telephone calls if a telephone is the same as possible. (The MultiPASS automatically prints a Memory Clear Report when power is restored. See "Memory Clear Report" in memory or resend them as soon as a power outage. Because of your computer. 3. Using Switch Boxes Canon does...
... Chapter 8, Troubleshooting.) While the power is out, the MultiPASS will receive telephone calls if a telephone is the same as possible. (The MultiPASS automatically prints a Memory Clear Report when power is restored. See "Memory Clear Report" in memory or resend them as soon as a power outage. Because of your computer. 3. Using Switch Boxes Canon does...
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...Mode and the Receive Fax options through the MultiPASS Fax Setup Utility. If this happens, contact the other party and have them resend the document. If necessary, see Chapter 8, Troubleshooting. ❍ If an error occurs, the MultiPASS beeps intermittently for any reason, correct the ...error and then press STOP. Receiving Faxes 5 The MultiPASS has four Receive Modes: ❍ Fax Only Mode ❍ Fax/Tel...
...Mode and the Receive Fax options through the MultiPASS Fax Setup Utility. If this happens, contact the other party and have them resend the document. If necessary, see Chapter 8, Troubleshooting. ❍ If an error occurs, the MultiPASS beeps intermittently for any reason, correct the ...error and then press STOP. Receiving Faxes 5 The MultiPASS has four Receive Modes: ❍ Fax Only Mode ❍ Fax/Tel...
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Chapter 6 Scanning With the MultiPASS C635 6-1 Scanning Scanning With the 6 MultiPASS C635 You can use ScanTastic scanning software on its own: ❍...Window ❍ Enhancing images with the results, you to review the results of the document. To use the MultiPASS to perform scans on ). The preview image allows you then perform the final scan of your hard drive. ...the advanced functions of ScanTastic ❍ Using ScanTastic as a Plug-In ❍ Troubleshooting Launching ScanTastic You can use ScanTastic to scan individual documents or groups of the document.
Chapter 6 Scanning With the MultiPASS C635 6-1 Scanning Scanning With the 6 MultiPASS C635 You can use ScanTastic scanning software on its own: ❍...Window ❍ Enhancing images with the results, you to review the results of the document. To use the MultiPASS to perform scans on ). The preview image allows you then perform the final scan of your hard drive. ...the advanced functions of ScanTastic ❍ Using ScanTastic as a Plug-In ❍ Troubleshooting Launching ScanTastic You can use ScanTastic to scan individual documents or groups of the document.
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... Color or Gray images, line art images do not benefit from the perception of smoothing when continuous tones are viewed. Chapter 6 Scanning With the MultiPASS C5500 6-25 Troubleshooting Poor Image Quality On the Screen Scanning There are two main causes of poor image quality while viewing images on the screen, particularly in...
... Color or Gray images, line art images do not benefit from the perception of smoothing when continuous tones are viewed. Chapter 6 Scanning With the MultiPASS C5500 6-25 Troubleshooting Poor Image Quality On the Screen Scanning There are two main causes of poor image quality while viewing images on the screen, particularly in...
User Manual
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... and should be able to help you solve problems you with the telephone number of your local Canon Authorized Service Facility (ASF). Chapter 8 Troubleshooting 8-1 Troubleshooting 8 Troubleshooting This chapter contains information to help you may have a problem with your MultiPASS and you with your problem. If your printer requires service, they can provide you cannot resolve...
... and should be able to help you solve problems you with the telephone number of your local Canon Authorized Service Facility (ASF). Chapter 8 Troubleshooting 8-1 Troubleshooting 8 Troubleshooting This chapter contains information to help you may have a problem with your MultiPASS and you with your problem. If your printer requires service, they can provide you cannot resolve...
User Manual
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... the version number of the unit: CANON INC.(DA1) NO. Location Software MultiPASS Desktop Manager folder MultiPASS Fax Setup Utility ScanTastic Central System>Extensions MultiPASS C635 SpoolMaster 8-2 Troubleshooting Chapter 8 If you need to contact Canon directly, make sure you have the following information: ❍ Product name-MultiPASS C635 ❍ Serial number ❍ MultiPASS Desktop Manager software package version numbers ❍...
... the version number of the unit: CANON INC.(DA1) NO. Location Software MultiPASS Desktop Manager folder MultiPASS Fax Setup Utility ScanTastic Central System>Extensions MultiPASS C635 SpoolMaster 8-2 Troubleshooting Chapter 8 If you need to contact Canon directly, make sure you have the following information: ❍ Product name-MultiPASS C635 ❍ Serial number ❍ MultiPASS Desktop Manager software package version numbers ❍...
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Paper Jams On occasion, the document feeding into the MultiPASS or the paper in the Automatic Document Feeder (ADF) 1 Press STOP. N You need not unplug the MultiPASS to clear paper jams. Jams in its sheet feeder may misfeed or jam. STOP CHECK DOCUMENT Stops the operation. 2 Open the operator panel. ❍ Gently pull the operator panel toward you. ❍ It opens only slightly. You can usually clear the problem easily. Troubleshooting Chapter 8 Troubleshooting 8-3
Paper Jams On occasion, the document feeding into the MultiPASS or the paper in the Automatic Document Feeder (ADF) 1 Press STOP. N You need not unplug the MultiPASS to clear paper jams. Jams in its sheet feeder may misfeed or jam. STOP CHECK DOCUMENT Stops the operation. 2 Open the operator panel. ❍ Gently pull the operator panel toward you. ❍ It opens only slightly. You can usually clear the problem easily. Troubleshooting Chapter 8 Troubleshooting 8-3
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3 Remove the document. ❍ While holding the operator panel open, remove the document. ❍ Pull it in either direction, but DO NOT force it. ❍ If a multipage document is loaded, remove the entire document from the ADF. 4 Close the operator panel. ❍ Gently press the operator panel until it clicks closed. ❍ Fan and stack the sheets, and replace the stack in the ADF. ❍ Start your operation again. 8-4 Troubleshooting Chapter 8
3 Remove the document. ❍ While holding the operator panel open, remove the document. ❍ Pull it in either direction, but DO NOT force it. ❍ If a multipage document is loaded, remove the entire document from the ADF. 4 Close the operator panel. ❍ Gently press the operator panel until it clicks closed. ❍ Fan and stack the sheets, and replace the stack in the ADF. ❍ Start your operation again. 8-4 Troubleshooting Chapter 8
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...feeder. If the paper jam occurred while a fax was being received, the MultiPASS will store the fax in the Sheet Feeder 1 Gently pull any instructions displayed on your computer. Chapter 8 Troubleshooting 8-5 This clears the error message. ❍ If the ALARM light is ...cleared. CLEAR PAPER JAM Troubleshooting 2 Remove the stack of paper from a Windows application, follow any jammed paper ...
...feeder. If the paper jam occurred while a fax was being received, the MultiPASS will store the fax in the Sheet Feeder 1 Gently pull any instructions displayed on your computer. Chapter 8 Troubleshooting 8-5 This clears the error message. ❍ If the ALARM light is ...cleared. CLEAR PAPER JAM Troubleshooting 2 Remove the stack of paper from a Windows application, follow any jammed paper ...
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...window are more memory to the MultiPASS printer driver. This option shows you run the application it is printing properly? Output problems displayed in the Print dialog and examine the output the application is generating. 8-6 Troubleshooting Chapter 8 Occasionally the application has... trouble generating a print job. Problems that appear only when you are occurring. The MultiPASS driver can be problems with the MultiPASS printer driver. General Troubleshooting Procedures General Printing Problems Most printing problems can print only what the application sends it. ...
...window are more memory to the MultiPASS printer driver. This option shows you run the application it is printing properly? Output problems displayed in the Print dialog and examine the output the application is generating. 8-6 Troubleshooting Chapter 8 Occasionally the application has... trouble generating a print job. Problems that appear only when you are occurring. The MultiPASS driver can be problems with the MultiPASS printer driver. General Troubleshooting Procedures General Printing Problems Most printing problems can print only what the application sends it. ...
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See "Printing Tips" in this problem: 1. In the Chooser, reselect and re-setup your hard drive. 2. Troubleshooting Chapter 8 Troubleshooting 8-7 If it does not, check "Printing Problems" described later in Chapter 2, Printing With the MultiPASS C635. Step 4. Remove Corrupted Print or Preference Files If you do experience a problem while printing, old print jobs may remain in...
See "Printing Tips" in this problem: 1. In the Chooser, reselect and re-setup your hard drive. 2. Troubleshooting Chapter 8 Troubleshooting 8-7 If it does not, check "Printing Problems" described later in Chapter 2, Printing With the MultiPASS C635. Step 4. Remove Corrupted Print or Preference Files If you do experience a problem while printing, old print jobs may remain in...
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... cable from the USB port on the MultiPASS. Wait 5 seconds, then reconnect the cable back into the USB port. 5. Ensure the MultiPASS Software is Correctly Installed If the MultiPASS printer driver is to allocate more memory. 8-8 Troubleshooting Chapter 8 Locate and quit the application program... installed, you will find the following files: ❍ At the root level of your hard drive: MultiPASS Desktop Manager folder. ❍ In the Extensions folder: the MultiPASS driver you installed, SpoolMaster, and SpoolLauncher. ❍ In the Preferences folder: PowerPrint Prefs files folder. ...
... cable from the USB port on the MultiPASS. Wait 5 seconds, then reconnect the cable back into the USB port. 5. Ensure the MultiPASS Software is Correctly Installed If the MultiPASS printer driver is to allocate more memory. 8-8 Troubleshooting Chapter 8 Locate and quit the application program... installed, you will find the following files: ❍ At the root level of your hard drive: MultiPASS Desktop Manager folder. ❍ In the Extensions folder: the MultiPASS driver you installed, SpoolMaster, and SpoolLauncher. ❍ In the Preferences folder: PowerPrint Prefs files folder. ...
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... free RAM. SpoolMaster Memory Allocation If you have approximately 17MB of batches, try allocating 1,024K (1MB) to highlight it . 3. Follow the steps listed below: 1. Troubleshooting Chapter 8 Troubleshooting 8-9 2. Click on the SpoolMaster application once to 2,048K (2MB). Select Get Info from the File Menu. If your computer has. In the Preferred Size box...
... free RAM. SpoolMaster Memory Allocation If you have approximately 17MB of batches, try allocating 1,024K (1MB) to highlight it . 3. Follow the steps listed below: 1. Troubleshooting Chapter 8 Troubleshooting 8-9 2. Click on the SpoolMaster application once to 2,048K (2MB). Select Get Info from the File Menu. If your computer has. In the Preferred Size box...
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The Error Code appears on your MultiPASS is busy. The other party and have them check their fax. The receiving fax did not answer when you dialed is incorrect. Cartridge holder cannot move the cartridge holder manually. 8-10 Troubleshooting Chapter 8 Contact the other party is not ... redial the other party's number because the line was incorrect. LCD Messages The following messages are displayed in the LCD when the MultiPASS is obstructing the cartridge holder and then press STOP. The touch-tone/rotary pulse setting on the Activity Report. Set your telephone...
The Error Code appears on your MultiPASS is busy. The other party and have them check their fax. The receiving fax did not answer when you dialed is incorrect. Cartridge holder cannot move the cartridge holder manually. 8-10 Troubleshooting Chapter 8 Contact the other party is not ... redial the other party's number because the line was incorrect. LCD Messages The following messages are displayed in the LCD when the MultiPASS is obstructing the cartridge holder and then press STOP. The touch-tone/rotary pulse setting on the Activity Report. Set your telephone...
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... empty or its ink has dried out. Then try to send a fax using Manual mode when the MultiPASS was already sending a fax from the sheet feeder. Press STOP. Also, try unplugging the unit. Message.... Make sure there is empty. Check for a jam. Press RESUME or STOP. The size of the MultiPASS Fax Setup Utility (see page 8-5). There may be an obstruction that specified in the manual feed slot when...if the error does not clear, try installing a new BJ cartridge. Troubleshooting Chapter 8 Troubleshooting 8-11 The BJ cartridge may be defective.
... empty or its ink has dried out. Then try to send a fax using Manual mode when the MultiPASS was already sending a fax from the sheet feeder. Press STOP. Also, try unplugging the unit. Message.... Make sure there is empty. Check for a jam. Press RESUME or STOP. The size of the MultiPASS Fax Setup Utility (see page 8-5). There may be an obstruction that specified in the manual feed slot when...if the error does not clear, try installing a new BJ cartridge. Troubleshooting Chapter 8 Troubleshooting 8-11 The BJ cartridge may be defective.