Users Manual - English
Page 9
4 Control Panel 76 LEDs (Light Emitting Diodes)...76 Service call indications ...82 Control panel buttons...84 Print a test page ...85 Print the Printer Settings page...86 Print Fonts ...87 Default ...consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 ...print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
4 Control Panel 76 LEDs (Light Emitting Diodes)...76 Service call indications ...82 Control panel buttons...84 Print a test page ...85 Print the Printer Settings page...86 Print Fonts ...87 Default ...consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 ...print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
Page 86
...indications shown in the table below are used in the illustrations in this chapter. Control Panel4 4 Control Panel 4 LEDs (Light Emitting Diodes) 4 This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back Cover LED... Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum LED indicates when the Drum is nearing the end of its life. 4) Paper LED The Paper LED indicates when the printer is in one of the following states: No paper / Paper jam / Cover open 5) ...
...indications shown in the table below are used in the illustrations in this chapter. Control Panel4 4 Control Panel 4 LEDs (Light Emitting Diodes) 4 This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back Cover LED... Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum LED indicates when the Drum is nearing the end of its life. 4) Paper LED The Paper LED indicates when the printer is in one of the following states: No paper / Paper jam / Cover open 5) ...
Users Manual - English
Page 92
...error that cannot be cleared by lighting up as shown below to print again. If the error occurs again, call indication shown above, turn off the printer power switch, wait a few ...seconds, and then turn it on . LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum...the printer will show that a service call is not cleared after turning the power switch off and then back on, press Go and Job Cancel together, the LEDs will light ...
...error that cannot be cleared by lighting up as shown below to print again. If the error occurs again, call indication shown above, turn off the printer power switch, wait a few ...seconds, and then turn it on . LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum...the printer will show that a service call is not cleared after turning the power switch off and then back on, press Go and Job Cancel together, the LEDs will light ...
Users Manual - English
Page 95
...until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Release Go. Using the printer driver 4 If you turn on the power switch. The printer will print a test page. b Make sure that the Back Cover, Toner, Drum and Paper LEDs are using the Windows® printer driver, click the Print Test Page ...button in . d Press Go again. Make sure that the front cover is closed and the power cord is plugged in the General tab of the printer driver. 85 Keep Go...
...until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Release Go. Using the printer driver 4 If you turn on the power switch. The printer will print a test page. b Make sure that the Back Cover, Toner, Drum and Paper LEDs are using the Windows® printer driver, click the Print Test Page ...button in . d Press Go again. Make sure that the front cover is closed and the power cord is plugged in the General tab of the printer driver. 85 Keep Go...
Users Manual - English
Page 97
... list of the internal fonts using the Brother's Windows® printer driver, you turn on the power switch. Make sure that the front cover is closed and the power cord is plugged in the Support dialog. 87 Using the printer driver 4 If you are off the printer. Keep Go pressed ... Fonts button in . The printer will print a list of the internal fonts. d Press Go twice. Using the Go button 4 a Turn off . Release Go. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. b Make sure that the Back Cover, Toner, Drum and Paper LEDs are using ...
... list of the internal fonts using the Brother's Windows® printer driver, you turn on the power switch. Make sure that the front cover is closed and the power cord is plugged in the Support dialog. 87 Using the printer driver 4 If you are off the printer. Keep Go pressed ... Fonts button in . The printer will print a list of the internal fonts. d Press Go twice. Using the Go button 4 a Turn off . Release Go. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. b Make sure that the Back Cover, Toner, Drum and Paper LEDs are using ...
Users Manual - English
Page 108
... a long time the toner life will be damaged. CAUTION Put the toner cartridge in direct sunlight or room light, the unit may be shortened. 6 If an unpacked drum unit is put in the drum unit immediately after you put it from side to side several times to the print quality, DO NOT touch... the shaded parts shown in the printer. To prevent any degradation to distribute the toner evenly inside the cartridge. ...
... a long time the toner life will be damaged. CAUTION Put the toner cartridge in direct sunlight or room light, the unit may be shortened. 6 If an unpacked drum unit is put in the drum unit immediately after you put it from side to side several times to the print quality, DO NOT touch... the shaded parts shown in the printer. To prevent any degradation to distribute the toner evenly inside the cartridge. ...
Users Manual - English
Page 110
Note Make sure that you put it in the toner cartridge properly or it lock into place. Note DO NOT turn off the printer power switch or open the front cover until you hear it may have a vertical stripe. If you put in properly, the lock lever will lift ... front cover. Routine Maintenance f Put the new toner cartridge firmly into the drum unit until the Status LED lights up. 100 If you do not, printed pages may separate from the drum unit. 6 g Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left...
Note Make sure that you put it in the toner cartridge properly or it lock into place. Note DO NOT turn off the printer power switch or open the front cover until you hear it may have a vertical stripe. If you put in properly, the lock lever will lift ... front cover. Routine Maintenance f Put the new toner cartridge firmly into the drum unit until the Status LED lights up. 100 If you do not, printed pages may separate from the drum unit. 6 g Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left...
Users Manual - English
Page 111
...minimum number of pages that your drum. • For best performance, use of a third-party drum unit. 6 Drum End Soon message 6 If Drum LED blinks, it means the drum unit is near the end of the printer itself. We recommend that determine the actual drum life, such as the temperature, ... of its life. Replace Drum message 6 If Drum LED lights, it to problems caused by your drum will be used and so on. Please replace it means the drum unit should be printed by the use only genuine Brother toner. Under ideal conditions, the average drum life is a noticeable deterioration...
...minimum number of pages that your drum. • For best performance, use of a third-party drum unit. 6 Drum End Soon message 6 If Drum LED blinks, it means the drum unit is near the end of the printer itself. We recommend that determine the actual drum life, such as the temperature, ... of its life. Replace Drum message 6 If Drum LED lights, it to problems caused by your drum will be used and so on. Please replace it means the drum unit should be printed by the use only genuine Brother toner. Under ideal conditions, the average drum life is a noticeable deterioration...
Users Manual - English
Page 114
IMPORTANT Wait to direct sunlight or room light may separate from the drum unit. 104 Routine Maintenance IMPORTANT Handle the toner cartridges ..., the blue lock lever will lift automatically. Note Make sure that you hear it may damage the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in the toner cartridge properly... toner cartridge firmly into the new drum unit until immediately before you put the cartridge in the printer. If you put in the illustrations. 6 d Unpack the new drum unit. Exposure to unpack a drum unit until you put it off ...
IMPORTANT Wait to direct sunlight or room light may separate from the drum unit. 104 Routine Maintenance IMPORTANT Handle the toner cartridges ..., the blue lock lever will lift automatically. Note Make sure that you hear it may damage the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in the toner cartridge properly... toner cartridge firmly into the new drum unit until immediately before you put the cartridge in the printer. If you put in the illustrations. 6 d Unpack the new drum unit. Exposure to unpack a drum unit until you put it off ...
Users Manual - English
Page 115
i Make sure that the Drum LED is now off. 105 Routine Maintenance g Press and hold down the Go for about 4 seconds until all four LEDs are lit, release Go. 6 IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. f Put the drum unit and toner cartridge assembly back in the printer. Once all the LEDs light up. h Close the front cover.
i Make sure that the Drum LED is now off. 105 Routine Maintenance g Press and hold down the Go for about 4 seconds until all four LEDs are lit, release Go. 6 IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. f Put the drum unit and toner cartridge assembly back in the printer. Once all the LEDs light up. h Close the front cover.
Users Manual - English
Page 125
... not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Identifying your problem and then go to the page suggested below. Printer LED is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message ...problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed properly. The front and back covers are problems with: 7 ...
... not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Identifying your problem and then go to the page suggested below. Printer LED is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message ...problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed properly. The front and back covers are problems with: 7 ...
Users Manual - English
Page 134
Troubleshooting g Put the toner cartridge back into place. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover. h Open the front cover.
Troubleshooting g Put the toner cartridge back into place. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover. h Open the front cover.
Users Manual - English
Page 138
k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). f Put the drum unit and toner cartridge assembly back in the printer. g Fully close the front and back covers.
k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). f Put the drum unit and toner cartridge assembly back in the printer. g Fully close the front and back covers.
Users Manual - English
Page 139
... the printout looks good, the problem is too light, Toner Save Mode may be on. Conditions such as high temperatures and high humidity can increase the amount of poor print quality Recommendation Check the printer's environment. See Replacing the drum unit on page 102. The fuser ..., high temperatures, and so on page 5. If the whole page is probably not the printer. See Replacing the drum unit on page 102. 7 You may be damaged. Call Brother Customer Service. See Replacing the toner cartridge on page 102. The fuser unit may clear ...
... the printout looks good, the problem is too light, Toner Save Mode may be on. Conditions such as high temperatures and high humidity can increase the amount of poor print quality Recommendation Check the printer's environment. See Replacing the drum unit on page 102. The fuser ..., high temperatures, and so on page 5. If the whole page is probably not the printer. See Replacing the drum unit on page 102. 7 You may be damaged. Call Brother Customer Service. See Replacing the toner cartridge on page 102. The fuser unit may clear ...
Users Manual - English
Page 142
...See Replacing the drum unit on page 95. The drum unit may be damaged. Black toner marks across the page Make sure that you use label sheets for laser printers, the glue...drum. If the unpacked drum unit is loaded properly in direct sunlight or room light, the unit may be damaged. Clean the drum unit. Troubleshooting Examples of poor print quality Recommendation The drum... (a). The drum unit may sometimes stick to the OPC drum surface. See Clean the drum unit as follows: on page 11. Call your dealer or Brother Customer Service. ...
...See Replacing the drum unit on page 95. The drum unit may be damaged. Black toner marks across the page Make sure that you use label sheets for laser printers, the glue...drum. If the unpacked drum unit is loaded properly in direct sunlight or room light, the unit may be damaged. Clean the drum unit. Troubleshooting Examples of poor print quality Recommendation The drum... (a). The drum unit may sometimes stick to the OPC drum surface. See Clean the drum unit as follows: on page 11. Call your dealer or Brother Customer Service. ...
Users Manual - English
Page 171
...tab 44 Automatic duplex printing 29 Automatic Emulation Selection 74 Automatic Interface Selection 74 B Bar code control 150 Booklet printing 31 BRAdmin Light 72 BRAdmin Professional 3 72 Brother Numbers (USA/Canada 159 BRPrint Auditor 73 BR-Script 3 mode 73 BR-Script3 48, 64, 138 Buffer error 81 C Cancel...100, 113, 114 Cover open 80, 81 D Default settings 88 Dimensions 143 Download full 81 Driver Deployment Wizard 73 Drum end soon 79 Drum error 81 Drum unit 101 Duplex disabled 80 Duplex printing 25 E Emulation 140 Emulation modes 73 Envelopes 9, 20 EPSON FX-850 mode ...
...tab 44 Automatic duplex printing 29 Automatic Emulation Selection 74 Automatic Interface Selection 74 B Bar code control 150 Booklet printing 31 BRAdmin Light 72 BRAdmin Professional 3 72 Brother Numbers (USA/Canada 159 BRPrint Auditor 73 BR-Script 3 mode 73 BR-Script3 48, 64, 138 Buffer error 81 C Cancel...100, 113, 114 Cover open 80, 81 D Default settings 88 Dimensions 143 Download full 81 Driver Deployment Wizard 73 Drum end soon 79 Drum error 81 Drum unit 101 Duplex disabled 80 Duplex printing 25 E Emulation 140 Emulation modes 73 Envelopes 9, 20 EPSON FX-850 mode ...
Network Users Manual - English
Page 120
... panel features 8 Overview 8 HL-5350DN and HL-5370DW have five LEDs (Back Cover, Toner, Drum, Paper, Status) and two buttons (Job Cancel and Go) on the control panel. HL-5380DN has one back lit Liquid Crystal Display (LCD), seven buttons and two Light Emitting Diodes (LEDs) on the control panel. Print the Printer Settings Page See Printing...
... panel features 8 Overview 8 HL-5350DN and HL-5370DW have five LEDs (Back Cover, Toner, Drum, Paper, Status) and two buttons (Job Cancel and Go) on the control panel. HL-5380DN has one back lit Liquid Crystal Display (LCD), seven buttons and two Light Emitting Diodes (LEDs) on the control panel. Print the Printer Settings Page See Printing...