Users Manual - English
Page 9
4 Control Panel 76 LEDs (Light Emitting Diodes)...76 Service call indications ...82 Control panel buttons...84 Print a test page ...85 Print the Printer Settings page...86 Print Fonts ...87 Default ...Replacing the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
4 Control Panel 76 LEDs (Light Emitting Diodes)...76 Service call indications ...82 Control panel buttons...84 Print a test page ...85 Print the Printer Settings page...86 Print Fonts ...87 Default ...Replacing the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
Page 63
...printing. If you set High Quality Image Printing to a thin setting. Improve Toner Fixing If you are off . We recommend that you change , please visit the product page at http://solutions.brother.com/ and see "Information". Halftone Screen Lock Stops other applications from modifying...1 minute. If this setting. Driver and Software Sleep Time When the printer does not receive data for a certain period of time, it were turned off , the Status LED lights up the printer to choose this selection does not provide enough improvement, select Thicker Paper in Media ...
...printing. If you set High Quality Image Printing to a thin setting. Improve Toner Fixing If you are off . We recommend that you change , please visit the product page at http://solutions.brother.com/ and see "Information". Halftone Screen Lock Stops other applications from modifying...1 minute. If this setting. Driver and Software Sleep Time When the printer does not receive data for a certain period of time, it were turned off , the Status LED lights up the printer to choose this selection does not provide enough improvement, select Thicker Paper in Media ...
Users Manual - English
Page 70
...in Media Type settings. Sleep Time When the printer does not receive data for timeout is in the text ...wake up slightly, but the printer can still receive data. While the printer is 1 minute. If this setting, the toner fixing on the driver. The... default setting for a certain period of time, it were turned off , the Status LED lights up the printer... that you change the printer driver setting in Media Type to a thin setting. 3 Improve Toner Fixing If you want to ...
...in Media Type settings. Sleep Time When the printer does not receive data for timeout is in the text ...wake up slightly, but the printer can still receive data. While the printer is 1 minute. If this setting, the toner fixing on the driver. The... default setting for a certain period of time, it were turned off , the Status LED lights up the printer... that you change the printer driver setting in Media Type to a thin setting. 3 Improve Toner Fixing If you want to ...
Users Manual - English
Page 86
...LED indications shown in the table below are used in the illustrations in this chapter. Control Panel4 4 Control Panel 4 LEDs (Light Emitting Diodes) 4 This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back ...Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum LED indicates when the Drum is nearing the end...
...LED indications shown in the table below are used in the illustrations in this chapter. Control Panel4 4 Control Panel 4 LEDs (Light Emitting Diodes) 4 This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back ...Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum LED indicates when the Drum is nearing the end...
Users Manual - English
Page 92
...call is not cleared after turning the power switch off and then back on again. LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn ... 4 If you see the service call your dealer or Brother Customer Service. 82 Control Panel Service call indications 4 If there is an error that cannot be cleared by lighting up as shown below to print again. Leave the printer for 15 minutes with the power on and try to identify...
...call is not cleared after turning the power switch off and then back on again. LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn ... 4 If you see the service call your dealer or Brother Customer Service. 82 Control Panel Service call indications 4 If there is an error that cannot be cleared by lighting up as shown below to print again. Leave the printer for 15 minutes with the power on and try to identify...
Users Manual - English
Page 95
...button in . Keep Go pressed down Go as you are off the printer. Using the Go button 4 a Turn off . d Press Go again. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Release Go. Using the printer driver 4 If you turn on the power switch. Make sure that the... front cover is closed and the power cord is plugged in the General tab of the printer driver. 85 Control Panel Print a ...
...button in . Keep Go pressed down Go as you are off the printer. Using the Go button 4 a Turn off . d Press Go again. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Release Go. Using the printer driver 4 If you turn on the power switch. Make sure that the... front cover is closed and the power cord is plugged in the General tab of the printer driver. 85 Control Panel Print a ...
Users Manual - English
Page 97
... the Back Cover, Toner, Drum and Paper LEDs are using the control panel button or printer driver. Keep Go pressed down Go as you can print a list of the internal fonts using the Brother's Windows® printer driver, you turn on the power switch. Release Go. The printer will print a list of the internal fonts. Using the...
... the Back Cover, Toner, Drum and Paper LEDs are using the control panel button or printer driver. Keep Go pressed down Go as you can print a list of the internal fonts using the Brother's Windows® printer driver, you turn on the power switch. Release Go. The printer will print a list of the internal fonts. Using the...
Users Manual - English
Page 108
...in direct sunlight or room light, the unit may be damaged. Gently shake it in the illustrations. 98 If toner cartridges are left unpacked for a long time the toner life will be shortened.... 6 If an unpacked drum unit is put it from side to side several times to unpack the toner ...cartridge until immediately before you have removed the protective cover. IMPORTANT Wait to distribute the toner evenly inside the cartridge. To prevent any degradation...
...in direct sunlight or room light, the unit may be damaged. Gently shake it in the illustrations. 98 If toner cartridges are left unpacked for a long time the toner life will be shortened.... 6 If an unpacked drum unit is put it from side to side several times to unpack the toner ...cartridge until immediately before you have removed the protective cover. IMPORTANT Wait to distribute the toner evenly inside the cartridge. To prevent any degradation...
Users Manual - English
Page 110
.... Routine Maintenance f Put the new toner cartridge firmly into place. Note Make sure that you put it in the toner cartridge properly or it lock into the drum unit until the Status LED lights up. 100 h Put the drum unit and toner cartridge assembly back in the printer. Note DO NOT turn off the... printer power switch or open the front cover until you do not, printed pages may separate from the drum unit. 6 g ...
.... Routine Maintenance f Put the new toner cartridge firmly into place. Note Make sure that you put it in the toner cartridge properly or it lock into the drum unit until the Status LED lights up. 100 h Put the drum unit and toner cartridge assembly back in the printer. Note DO NOT turn off the... printer power switch or open the front cover until you do not, printed pages may separate from the drum unit. 6 g ...
Users Manual - English
Page 111
...the many factors that your drum will be significantly less than this estimate. Replace Drum message 6 If Drum LED lights, it means the drum unit is near the end of the printer itself. Note • There are many factors that determine the actual drum life, we cannot guarantee a minimum ...number of pages that you replace the drum unit with a third-party drum unit may be printed by the use only genuine Brother toner. We recommend that will...
...the many factors that your drum will be significantly less than this estimate. Replace Drum message 6 If Drum LED lights, it means the drum unit is near the end of the printer itself. Note • There are many factors that determine the actual drum life, we cannot guarantee a minimum ...number of pages that you replace the drum unit with a third-party drum unit may be printed by the use only genuine Brother toner. We recommend that will...
Users Manual - English
Page 114
... lift automatically. IMPORTANT Wait to direct sunlight or room light may separate from the drum unit. 104 Note Make sure that you put in the illustrations. 6 d Unpack the new drum unit. If you put the cartridge in the printer. If toner scatters on your hands or clothes, wipe or wash ...it may damage the drum unit. Routine Maintenance IMPORTANT Handle the toner cartridges carefully.
... lift automatically. IMPORTANT Wait to direct sunlight or room light may separate from the drum unit. 104 Note Make sure that you put in the illustrations. 6 d Unpack the new drum unit. If you put the cartridge in the printer. If toner scatters on your hands or clothes, wipe or wash ...it may damage the drum unit. Routine Maintenance IMPORTANT Handle the toner cartridges carefully.
Users Manual - English
Page 115
Routine Maintenance g Press and hold down the Go for about 4 seconds until all four LEDs are lit, release Go. 6 IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. h Close the front cover. f Put the drum unit and toner cartridge assembly back in the printer. i Make sure that the Drum LED is now off. 105 Once all the LEDs light up.
Routine Maintenance g Press and hold down the Go for about 4 seconds until all four LEDs are lit, release Go. 6 IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. h Close the front cover. f Put the drum unit and toner cartridge assembly back in the printer. i Make sure that the Drum LED is now off. 105 Once all the LEDs light up.
Users Manual - English
Page 125
... yourself. Visit us at http://solutions.brother.com/. Identifying your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed properly...Printout is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message appears See Error messages in the paper tray. The interface cable is securely connected to the printer and the computer. The correct driver for the printer has been chosen and is...
... yourself. Visit us at http://solutions.brother.com/. Identifying your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed properly...Printout is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message appears See Error messages in the paper tray. The interface cable is securely connected to the printer and the computer. The correct driver for the printer has been chosen and is...
Users Manual - English
Page 134
Troubleshooting g Put the toner cartridge back into place. j Close the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 h Open the front cover. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. If you hear it lock into the drum unit until you put the cartridge in the printer.
Troubleshooting g Put the toner cartridge back into place. j Close the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 h Open the front cover. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. If you hear it lock into the drum unit until you put the cartridge in the printer.
Users Manual - English
Page 138
g Fully close the front and back covers. f Put the drum unit and toner cartridge assembly back in the printer. Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128
g Fully close the front and back covers. f Put the drum unit and toner cartridge assembly back in the printer. Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128
Users Manual - English
Page 139
...new drum unit. See About paper on page 95. Toner specks 129 See Replacing the toner cartridge on page 6. Put in a new toner cartridge. See About paper on page 5. Gray background Put in a new drum unit. Call Brother Customer Service. Rough-surfaced paper may clear the problem... Replacing the drum unit on another computer. If the printout looks good, the problem is too light, Toner Save Mode may be contaminated. Check the interface cable or try the printer on page 102. The fuser unit may cause this problem. Conditions such as high ...
...new drum unit. See About paper on page 95. Toner specks 129 See Replacing the toner cartridge on page 6. Put in a new toner cartridge. See About paper on page 5. Gray background Put in a new drum unit. Call Brother Customer Service. Rough-surfaced paper may clear the problem... Replacing the drum unit on another computer. If the printout looks good, the problem is too light, Toner Save Mode may be contaminated. Check the interface cable or try the printer on page 102. The fuser unit may cause this problem. Conditions such as high ...
Users Manual - English
Page 142
... primary corona wire cleaner is loaded properly in direct sunlight or room light, the unit may be damaged. Clean the primary corona wire inside the drum unit by sliding the blue tab. Put in a new drum unit. Black toner marks across the page Make sure that you use paper ... on page 131. Do not use label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 6. 132 See Clean the drum unit as follows: on page 16. The paper tray may be too full. Call your dealer or Brother Customer Service. Make sure that meets our specifications. Put...
... primary corona wire cleaner is loaded properly in direct sunlight or room light, the unit may be damaged. Clean the primary corona wire inside the drum unit by sliding the blue tab. Put in a new drum unit. Black toner marks across the page Make sure that you use paper ... on page 131. Do not use label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 6. 132 See Clean the drum unit as follows: on page 16. The paper tray may be too full. Call your dealer or Brother Customer Service. Make sure that meets our specifications. Put...