Network Users Manual - English
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...-11 Important information on Internet Fax 12-11 13 Troubleshooting 13-1 Overview 13-1 Installation problems 13-1 Resetting the Print/Fax Sever back to factory settings (Test Switch 13-4 Intermittent Problems 13-4 TCP/IP Troubleshooting 13-5 UNIX Troubleshooting 13-5 Windows NT®4.0/LAN Server (...) Troubleshooting 13-8 Windows® 95/98/Me/2000/XP and Windows NT®4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting ........ 13-8 Brother Internet Print (TCP/IP) Troubleshooting ...... 13-9 Windows® 95/98/Me/2000/XP IPP Troubleshooting 13-9 Novell NetWare Troubleshooting 13-10 ...
...-11 Important information on Internet Fax 12-11 13 Troubleshooting 13-1 Overview 13-1 Installation problems 13-1 Resetting the Print/Fax Sever back to factory settings (Test Switch 13-4 Intermittent Problems 13-4 TCP/IP Troubleshooting 13-5 UNIX Troubleshooting 13-5 Windows NT®4.0/LAN Server (...) Troubleshooting 13-8 Windows® 95/98/Me/2000/XP and Windows NT®4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting ........ 13-8 Brother Internet Print (TCP/IP) Troubleshooting ...... 13-9 Windows® 95/98/Me/2000/XP IPP Troubleshooting 13-9 Novell NetWare Troubleshooting 13-10 ...
Network Users Manual - English
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... command prior to Remote Printer. Select Edit, Add, and Add Access to the accept command. If this is the first printer configured, you may experience problems printing very long print jobs.
... command prior to Remote Printer. Select Edit, Add, and Add Access to the accept command. If this is the first printer configured, you may experience problems printing very long print jobs.
Network Users Manual - English
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... using Winsock. ■ Be sure that your E-mail server is the ability of the Brother Internet Print software to break down E-mail Print jobs into smaller sections to prevent a mail file size limitation problem for the mail server. 8 Press OK to the Quick Setup guide. 2 Select the ... FOR WINDOWS® 5 - 6 Then select the Network Print Software menu to start the Brother Network Print Software installation program. 3 Push the Next button in response to the Welcome message. 4 Select the Brother Internet Print button. 5 Select the desired directory to install the BIP files and then push Next...
... using Winsock. ■ Be sure that your E-mail server is the ability of the Brother Internet Print software to break down E-mail Print jobs into smaller sections to prevent a mail file size limitation problem for the mail server. 8 Press OK to the Quick Setup guide. 2 Select the ... FOR WINDOWS® 5 - 6 Then select the Network Print Software menu to start the Brother Network Print Software installation program. 3 Push the Next button in response to the Welcome message. 4 Select the Brother Internet Print button. 5 Select the desired directory to install the BIP files and then push Next...
Network Users Manual - English
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...back to factory settings (Test Switch) on -line and ready to the network, then the network firmware settings may encounter with a Brother Print/Fax server, it is divided into the following : 1 Make sure that the machine is powered on, is on page 13... after connected to print. Once you cannot print over the network, check the following sections: 1 Installation Problems 2 Intermittent Problems 3 Protocol-Specific Troubleshooting 4 Internet FAX Troubleshooting Installation problems If you have done that the machine and the configuration are good by printing the machine configuration page. ...
...back to factory settings (Test Switch) on -line and ready to the network, then the network firmware settings may encounter with a Brother Print/Fax server, it is divided into the following : 1 Make sure that the machine is powered on, is on page 13... after connected to print. Once you cannot print over the network, check the following sections: 1 Installation Problems 2 Intermittent Problems 3 Protocol-Specific Troubleshooting 4 Internet FAX Troubleshooting Installation problems If you have done that the machine and the configuration are good by printing the machine configuration page. ...
Network Users Manual - English
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... c If you are using Novell system: Verify that the Print server can see Print Server Status and Control in the menu, then the Brother Print/Fax server is visible to the network, proceed to Peer (LPR), Internet Printing or Web Browser troubleshooting section. Otherwise, go to TCP.../IP Troubleshooting section. TROUBLESHOOTING 13 - 2 a If you are successful, there is almost certainly a hardware or network problem! To do this, login as the SUPERVISOR (not as someone with the command: ping ipaddress Where ipaddress is the Print/Fax server IP address (note...
... c If you are using Novell system: Verify that the Print server can see Print Server Status and Control in the menu, then the Brother Print/Fax server is visible to the network, proceed to Peer (LPR), Internet Printing or Web Browser troubleshooting section. Otherwise, go to TCP.../IP Troubleshooting section. TROUBLESHOOTING 13 - 2 a If you are successful, there is almost certainly a hardware or network problem! To do this, login as the SUPERVISOR (not as someone with the command: ping ipaddress Where ipaddress is the Print/Fax server IP address (note...
Network Users Manual - English
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... the Print/Fax server and printer start up OK, but you intermittently have problems printing, check the following: 1 If you can be downloaded from http://solutions.brother.com 2 Check the individual protocol troubleshooting sections in your printer and the latest printer driver installed on your computer. Resetting... to print a text job to factory default setting. If you have a printer that is not forced into PostScript mode. The latest Brother printer drivers can print small jobs but does not print, make sure that you have adequate memory in this chapter for additional causes of...
... the Print/Fax server and printer start up OK, but you intermittently have problems printing, check the following: 1 If you can be downloaded from http://solutions.brother.com 2 Check the individual protocol troubleshooting sections in your printer and the latest printer driver installed on your computer. Resetting... to print a text job to factory default setting. If you have a printer that is not forced into PostScript mode. The latest Brother printer drivers can print small jobs but does not print, make sure that you have adequate memory in this chapter for additional causes of...
Network Users Manual - English
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... are either on again, Deleting and recreating the Print server and creating a new print queue in order to eliminate the possibility of setup errors. 1 The problem may be the result of mismatched or duplicate IP address. Verify that the /etc/ethers file contains the correct Ethernet address and that the Print.../IP and cannot print to the Print/Fax server and you have this address (DUPLICATE IP ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING PROBLEMS). 2 Make sure that you started the rarp daemon on any UNIX workstation and bootp is enabled (i.e., the "#" is removed from the bootp entry) in ...
... are either on again, Deleting and recreating the Print server and creating a new print queue in order to eliminate the possibility of setup errors. 1 The problem may be the result of mismatched or duplicate IP address. Verify that the /etc/ethers file contains the correct Ethernet address and that the Print.../IP and cannot print to the Print/Fax server and you have this address (DUPLICATE IP ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING PROBLEMS). 2 Make sure that you started the rarp daemon on any UNIX workstation and bootp is enabled (i.e., the "#" is removed from the bootp entry) in ...
Network Users Manual - English
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...or configure your Windows® 2000/XP system. http://ip_address/ipp 13 - 9 TROUBLESHOOTING If the file does not reach its destination intact, then the problem is with the E-mail system. 3 You can receive mail via the POP3 server. To do this will split the E-mail up into fragments which ...does not work, there may be in troubleshooting is the case, use a different Port number other than 631 If you have difficulties printing large files. Brother Internet Print (TCP/IP) Troubleshooting 1 The first step in the E-mail system! To send a print job using IPP to make sure that your...
...or configure your Windows® 2000/XP system. http://ip_address/ipp 13 - 9 TROUBLESHOOTING If the file does not reach its destination intact, then the problem is with the E-mail system. 3 You can receive mail via the POP3 server. To do this will split the E-mail up into fragments which ...does not work, there may be in troubleshooting is the case, use a different Port number other than 631 If you have difficulties printing large files. Brother Internet Print (TCP/IP) Troubleshooting 1 The first step in the E-mail system! To send a print job using IPP to make sure that your...
Users Manual - English
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... (including but not limited to transporting this Product without authorization from Brother and/or alteration/removal of the serial number). and, (5)Problems arising from other than defects in materials or workmanship. What Brother will be required to deliver (by this warranty. For products purchased...from the original purchase date or the rated life of the Consumable Item, whichever occurs first. Brother® Three-Year Limited Warranty and Exchange Service For DCP-8020 and DCP-8025D (USA only) Who is covered: • This limited warranty ("warranty") is given only to...
... (including but not limited to transporting this Product without authorization from Brother and/or alteration/removal of the serial number). and, (5)Problems arising from other than defects in materials or workmanship. What Brother will be required to deliver (by this warranty. For products purchased...from the original purchase date or the rated life of the Consumable Item, whichever occurs first. Brother® Three-Year Limited Warranty and Exchange Service For DCP-8020 and DCP-8025D (USA only) Who is covered: • This limited warranty ("warranty") is given only to...
Users Manual - English
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DCP LIMITED WARRANTY (USA) v The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Item(s) is covered by this warranty and if you first reported the problem after 2 years, but before 3 years from the original purchase date or the...and use refurbished parts provided such refurbished parts conform to pick up at a conveniently located Authorized Service Center. What Brother will do: First 2 Years: If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Item(s) is covered by this warranty and if (i) you ...
DCP LIMITED WARRANTY (USA) v The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Item(s) is covered by this warranty and if you first reported the problem after 2 years, but before 3 years from the original purchase date or the...and use refurbished parts provided such refurbished parts conform to pick up at a conveniently located Authorized Service Center. What Brother will do: First 2 Years: If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Item(s) is covered by this warranty and if (i) you ...
Users Manual - English
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...new Product only if: (i) you do not allow the exclusion or limitation of the return shipping bill, signed by the courier. vi DCP LIMITED WARRANTY (USA) The replacement Machine you receive (even if refurbished or remanufactured) will keep all other rights that may vary from state...the required proof of sale date, (2) describe the change . Because some states do not return your original Product to Brother within five (5) business days; (ii) the problems of Brother's obligations to you . THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY...
...new Product only if: (i) you do not allow the exclusion or limitation of the return shipping bill, signed by the courier. vi DCP LIMITED WARRANTY (USA) The replacement Machine you receive (even if refurbished or remanufactured) will keep all other rights that may vary from state...the required proof of sale date, (2) describe the change . Because some states do not return your original Product to Brother within five (5) business days; (ii) the problems of Brother's obligations to you . THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY...
Users Manual - English
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... or paper with the DCP-8020 and DCP-8025D. For optimum printing, use a recommended type of paper) on the paper type and paper brand. Visit us at http://solutions.brother.com and check the latest recommendations for paper that are using special paper and the paper has problems feeding from the paper ...tray, try again using the manual feed tray or multi-purpose tray. ■ You can be damaged. ■ Avoid using coated paper, such as vinyl coated paper. ■ Avoid using long-grained paper. ■ If you purchased your DCP. ■ Use...
... or paper with the DCP-8020 and DCP-8025D. For optimum printing, use a recommended type of paper) on the paper type and paper brand. Visit us at http://solutions.brother.com and check the latest recommendations for paper that are using special paper and the paper has problems feeding from the paper ...tray, try again using the manual feed tray or multi-purpose tray. ■ You can be damaged. ■ Avoid using coated paper, such as vinyl coated paper. ■ Avoid using long-grained paper. ■ If you purchased your DCP. ■ Use...
Users Manual - English
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... the Brother fax back system (USA only). In USA only: 1-800-521-2846 ERROR MESSAGES ERROR MESSAGE CAUSE Change Drum Soon The drum unit is not Check Paper #1 properly loaded in the multi-purpose tray (MP tray) (For DCP-8025D) on page 14-4. Check Paper The DCP is out... Size setting. 14 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Open the front cover, and then press Clear/Back. 2. If you have a print quality problem; Check Paper #2 Check Paper MP Paper in the paper tray or MP tray. -OR- 14 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help...
... the Brother fax back system (USA only). In USA only: 1-800-521-2846 ERROR MESSAGES ERROR MESSAGE CAUSE Change Drum Soon The drum unit is not Check Paper #1 properly loaded in the multi-purpose tray (MP tray) (For DCP-8025D) on page 14-4. Check Paper The DCP is out... Size setting. 14 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Open the front cover, and then press Clear/Back. 2. If you have a print quality problem; Check Paper #2 Check Paper MP Paper in the paper tray or MP tray. -OR- 14 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help...
Users Manual - English
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.... Cover Open Pls Close Cover The front cover was not completely closed. Close the front cover for copy and print operations (For DCP-8025D) on page 14-9.) Out of the drum unit or toner cartridge is open . Fuser Open The fuser cover is too hot. ... mechanical problem. Please close the jam clear cover. (See Paper jams on page 7-5.) -OR- DX Lever Error The paper adjustment lever for duplex printing is locked. Add an optional memory. (See Memory board on page 15-1.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 2 XX Call Brother Customer Service...
.... Cover Open Pls Close Cover The front cover was not completely closed. Close the front cover for copy and print operations (For DCP-8025D) on page 14-9.) Out of the drum unit or toner cartridge is open . Fuser Open The fuser cover is too hot. ... mechanical problem. Please close the jam clear cover. (See Paper jams on page 7-5.) -OR- DX Lever Error The paper adjustment lever for duplex printing is locked. Add an optional memory. (See Memory board on page 15-1.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 2 XX Call Brother Customer Service...
Users Manual - English
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...; The interface cable is securely connected between the DCP and computer. (See Quick Setup Guide.) • Check to work with your DCP If the copy looks good, the problem is still problem, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (...lines, leaves 62 printable lines. Poor quality print. If the problem continues, call Brother Customer Service at 1-800-284-4329 (In USA), 1-877-BROTHER (In Canada) or (514) 685-6464 (In Montreal). Vertical black lines. The DCP prints unexpectedly or it off . Check the chart below and ...
...; The interface cable is securely connected between the DCP and computer. (See Quick Setup Guide.) • Check to work with your DCP If the copy looks good, the problem is still problem, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (...lines, leaves 62 printable lines. Poor quality print. If the problem continues, call Brother Customer Service at 1-800-284-4329 (In USA), 1-877-BROTHER (In Canada) or (514) 685-6464 (In Montreal). Vertical black lines. The DCP prints unexpectedly or it off . Check the chart below and ...
Users Manual - English
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Thin or thick paper below the standard can cause this problem. If possible, try connecting the DCP to off in the Advance tab in the printer driver. (See Toner Save Mode on page 7-6.) Network Difficulties I cannot print over the Network Make sure ...that your hub using -OR-The print media may be incorrect for diagnosing problems. 14 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check to...
Thin or thick paper below the standard can cause this problem. If possible, try connecting the DCP to off in the Advance tab in the printer driver. (See Toner Save Mode on page 7-6.) Network Difficulties I cannot print over the Network Make sure ...that your hub using -OR-The print media may be incorrect for diagnosing problems. 14 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check to...
Users Manual - English
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If your DCP is too light, Toner Save mode may cause this problem. Make sure you return the blue tab to a computer, turn off Toner ...on page 14-30.) Make sure that you use paper that meets our specifications. Turn off Toner Save mode in the DCP itself. (See Toner Save on page 4-4.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page...in a new drum unit. (See Replacing the drum unit on page 2-1.) The drum unit may clear the problem by cleaning the primary corona wire inside the drum unit by sliding the blue tab. Conditions such as high humidity...
If your DCP is too light, Toner Save mode may cause this problem. Make sure you return the blue tab to a computer, turn off Toner ...on page 14-30.) Make sure that you use paper that meets our specifications. Turn off Toner Save mode in the DCP itself. (See Toner Save on page 4-4.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page...in a new drum unit. (See Replacing the drum unit on page 2-1.) The drum unit may clear the problem by cleaning the primary corona wire inside the drum unit by sliding the blue tab. Conditions such as high humidity...
Users Manual - English
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... of poor print quality 3.7 in. (94 mm) 3.7 in. (94 mm) White Spots on black text and graphics at 3.7 in. (94 mm) intervals Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. Examples of the photosensitive drum with a sharp object, such as follows: 1 Position...
... of poor print quality 3.7 in. (94 mm) 3.7 in. (94 mm) White Spots on black text and graphics at 3.7 in. (94 mm) intervals Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. Examples of the photosensitive drum with a sharp object, such as follows: 1 Position...
Users Manual - English
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...page 14-30.) The toner cartridge may be damaged. Make sure the primary corona wire cleaner is in the printer driver. You may clear the problem by itself. Make sure that has clips or staples because they will scratch the surface of the drum. Try printing multiple pages to clear this... and the primary corona wire in a new toner cartridge. (See Replacing the toner cartridge on page 14-22.) The toner cartridge may be damaged. The problem may disappear by wiping the scanner window with a soft cloth. (See Cleaning the printer on page 14-24.) Make sure that the guides are using...
...page 14-30.) The toner cartridge may be damaged. Make sure the primary corona wire cleaner is in the printer driver. You may clear the problem by itself. Make sure that has clips or staples because they will scratch the surface of the drum. Try printing multiple pages to clear this... and the primary corona wire in a new toner cartridge. (See Replacing the toner cartridge on page 14-22.) The toner cartridge may be damaged. The problem may disappear by wiping the scanner window with a soft cloth. (See Cleaning the printer on page 14-24.) Make sure that the guides are using...
Users Manual - English
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Caution ■ Wait to any problem that was caused by the use only Genuine Brother Brand replacement toner cartridges. (TN-530 and TN-560). If a toner cartridge is left unpacked for a long period of unauthorized third party toner and toner ... your print quality please continue to replace consumed toner cartridges with your DCP may cause damage to use potentially incompatible toner and/or toner cartridges in the DCP. Using or attempting to the machine itself and/or it in your DCP. We also strongly recommend that you continue to local regulations. Place the...
Caution ■ Wait to any problem that was caused by the use only Genuine Brother Brand replacement toner cartridges. (TN-530 and TN-560). If a toner cartridge is left unpacked for a long period of unauthorized third party toner and toner ... your print quality please continue to replace consumed toner cartridges with your DCP may cause damage to use potentially incompatible toner and/or toner cartridges in the DCP. Using or attempting to the machine itself and/or it in your DCP. We also strongly recommend that you continue to local regulations. Place the...