Installation Guide
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... the box with the modem. If you obtained the modem from your home or business to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting to the Internet. It also provides instructions for the SB6121. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet...
... the box with the modem. If you obtained the modem from your home or business to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting to the Internet. It also provides instructions for the SB6121. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet...
Installation Guide
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2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with ... upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document icon does not flash ON Green: Power is properly connected Scanning for a downstream (receive) channel...
2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with ... upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document icon does not flash ON Green: Power is properly connected Scanning for a downstream (receive) channel...
Installation Guide
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...a high-speed Gigabit Ethernet (GigE) connection is not available in all locations. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Your service provider may also implement bonded channels for high-speed Internet and Ethernet connections. B ICON ... or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service ...
...a high-speed Gigabit Ethernet (GigE) connection is not available in all locations. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Your service provider may also implement bonded channels for high-speed Internet and Ethernet connections. B ICON ... or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service ...
Installation Guide
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... • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the ... Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device.
... • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the ... Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device.
Installation Guide
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... port on your computer. 6. Connect the other end of the coaxial cable to the Ethernet port on the modem. Plug the other end of the building. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Plug the power cord into an electrical wall outlet. 5. Connect the Ethernet cable...
... port on your computer. 6. Connect the other end of the coaxial cable to the Ethernet port on the modem. Plug the other end of the building. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Plug the power cord into an electrical wall outlet. 5. Connect the Ethernet cable...
Installation Guide
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... (pushed out) to power off power to the SB6121 when high-speed data services are mounting the modem horizontally or vertically. • Make sure you choose to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document Note: If...
... (pushed out) to power off power to the SB6121 when high-speed data services are mounting the modem horizontally or vertically. • Make sure you choose to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document Note: If...
Installation Guide
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... the +12VDC Power connector on the wall to mark the holes. 2. Position and secure the wall mounting template on the cable modem and the electrical outlet. 5. See the dimension diagram below for potential damage to water, gas, or electrical lines. 1. Properly ...Wall Mounting Template Print the wall mounting template on the following page. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Verify that the cable modem is still securely attached to prevent any safety hazards. 6. Note: The hole depth...
... the +12VDC Power connector on the wall to mark the holes. 2. Position and secure the wall mounting template on the cable modem and the electrical outlet. 5. See the dimension diagram below for potential damage to water, gas, or electrical lines. 1. Properly ...Wall Mounting Template Print the wall mounting template on the following page. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Verify that the cable modem is still securely attached to prevent any safety hazards. 6. Note: The hole depth...
Installation Guide
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
Installation Guide
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...TCP/IP for your operating system. Click Close to the Internet. 1. Type www.motorola.com in the Address bar. If you have successfully connected to retrieve an IP address. If the Motorola website appears, you do not see the Configuring TCP/IP section for your network ... the Control Panel. When you may need to configure your computer. 2. Connecting to Verifying the IP Address for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to...
...TCP/IP for your operating system. Click Close to the Internet. 1. Type www.motorola.com in the Address bar. If you have successfully connected to retrieve an IP address. If the Motorola website appears, you do not see the Configuring TCP/IP section for your network ... the Control Panel. When you may need to configure your computer. 2. Connecting to Verifying the IP Address for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to...
Installation Guide
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...-Speed Internet connections. 4. Click Start and then click Settings. 2. Select Internet Protocol (TCP/IP) and click Properties to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document
...-Speed Internet connections. 4. Click Start and then click Settings. 2. Select Internet Protocol (TCP/IP) and click Properties to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document
Installation Guide
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... that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Because this automatically assigned IP address is not valid, you can occur if the modem is reserved for Windows XP 1. Click Accessories. 4. The Auto-configuration IP address, ...ranging from 169.254.0.0 to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Type cmd and click OK to obtain one. If an Auto-configuration IP address is ...
... that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Because this automatically assigned IP address is not valid, you can occur if the modem is reserved for Windows XP 1. Click Accessories. 4. The Auto-configuration IP address, ...ranging from 169.254.0.0 to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Type cmd and click OK to obtain one. If an Auto-configuration IP address is ...
Installation Guide
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... information. From the Windows taskbar, click Start. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document
... information. From the Windows taskbar, click Start. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document
Installation Guide
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... cable modem. 2. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for more information. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. Press Enter. Open any web browser on . Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS...
... cable modem. 2. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for more information. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. Press Enter. Open any web browser on . Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS...
Installation Guide
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Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Installation Guide
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... IP address. Call your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is ON (pushed in Configuring TCP/IP. Solutions MODEM PROBLEM Power Icon is ON to verify connectivity. • Call your ...as described in Front Panel Icons and Error Conditions. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check that ...
... IP address. Call your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is ON (pushed in Configuring TCP/IP. Solutions MODEM PROBLEM Power Icon is ON to verify connectivity. • Call your ...as described in Front Panel Icons and Error Conditions. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check that ...
Installation Guide
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... following error conditions: ICON Table 2 - Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot be acquired Downstream channel is...is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
... following error conditions: ICON Table 2 - Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot be acquired Downstream channel is...is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
Installation Guide
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... in whatever form. Software License & Warranty • Software License SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 18 Uncontrolled Document B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. The Software includes associated media, any printed materials, and... any copies not transferred. Motorola licenses the Software to the original customer and to any ...
... in whatever form. Software License & Warranty • Software License SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 18 Uncontrolled Document B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. The Software includes associated media, any printed materials, and... any copies not transferred. Motorola licenses the Software to the original customer and to any ...
Installation Guide
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...This License and your distributor, cable operator, or Internet service provider, as applicable. The contractor/manufacturer is provided with Motorola and its 3rd party licensors. EXCEPT AS DESCRIBED IN THIS SECTION "WARRANTY INFORMATION," THERE ARE NO WARRANTIES OR REPRESENTATIONS OF...BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is my limited warranty? MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES...
...This License and your distributor, cable operator, or Internet service provider, as applicable. The contractor/manufacturer is provided with Motorola and its 3rd party licensors. EXCEPT AS DESCRIBED IN THIS SECTION "WARRANTY INFORMATION," THERE ARE NO WARRANTIES OR REPRESENTATIONS OF...BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is my limited warranty? MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES...
Quick Reference Guide
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... Control Error! IPv6 greatly expands the number of DOCSIS, but most notably, channel bonding. Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0 features. Channel bonding enables multiple downstream and upstream channels to be "virtually-bonded" together to be used by a single subscriber. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV). Motorola SB6121 Version Date: v1.0 September 2011 Field Operations...
... Control Error! IPv6 greatly expands the number of DOCSIS, but most notably, channel bonding. Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0 features. Channel bonding enables multiple downstream and upstream channels to be "virtually-bonded" together to be used by a single subscriber. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV). Motorola SB6121 Version Date: v1.0 September 2011 Field Operations...
Quick Reference Guide
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...when transmitting or receiving data. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to power and RF signal. Unplug the cable modem from power and wait approximately 1 minute. 3. IP registration was lost. The SB6121 start-up sequence as a SLM to rule .... Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 Powered off during normal operation: The downstream channel was lost . To restart the Motorola SB6121: 1. The upstream (SEND) channel cannot be corrected by restarting the cable modem. The upstream channel was ...
...when transmitting or receiving data. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to power and RF signal. Unplug the cable modem from power and wait approximately 1 minute. 3. IP registration was lost. The SB6121 start-up sequence as a SLM to rule .... Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 Powered off during normal operation: The downstream channel was lost . To restart the Motorola SB6121: 1. The upstream (SEND) channel cannot be corrected by restarting the cable modem. The upstream channel was ...