Troubleshooting Guide
Page 1
... the list of paper from the output bin. The printer has received invalid data Delete the job. This often fixes the problem. Printing multi-language PDFs 1 Open the document you have sent to print. Jobs do not print A formatting error has occurred • Print the job. (Only part ... complexity of images, and the number of pages in Adobe Acrobat. 2 Click the printer icon. 3 Check the Print as image box. 4 Click OK. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is available on . If the Ready message does not appear, turn the printer back on our...
... the list of paper from the output bin. The printer has received invalid data Delete the job. This often fixes the problem. Printing multi-language PDFs 1 Open the document you have sent to print. Jobs do not print A formatting error has occurred • Print the job. (Only part ... complexity of images, and the number of pages in Adobe Acrobat. 2 Click the printer icon. 3 Check the Print as image box. 4 Click OK. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is available on . If the Ready message does not appear, turn the printer back on our...
User's Guide
Page 8
Printing multiple language PDFs 161 Solving printing problems 161 Solving copy quality problems 164 Solving scan quality problems 164 Solving fax problems 164 Solving option problems 165 Solving paper feed problems 168 Print quality troubleshooting 170 Solving print quality problems 171 Notices 176 Conventions 176 Electronic emission notices 176 Other telecommunications notices 182 ENERGY STAR 185 Waste from Electrical and Electronic Equipment (WEEE) directive 185 Laser advisory label 185 Laser notice 186 Index 187 8
Printing multiple language PDFs 161 Solving printing problems 161 Solving copy quality problems 164 Solving scan quality problems 164 Solving fax problems 164 Solving option problems 165 Solving paper feed problems 168 Print quality troubleshooting 170 Solving print quality problems 171 Notices 176 Conventions 176 Electronic emission notices 176 Other telecommunications notices 182 ENERGY STAR 185 Waste from Electrical and Electronic Equipment (WEEE) directive 185 Laser advisory label 185 Laser notice 186 Index 187 8
User's Guide
Page 11
... and send them to your PC, an e-mail address, or an FTP destination. • Scan documents and send them to another printer (PDF by way of the scanner The Lexmark X642e provides copy, fax, and scan-to multiple fax destinations at the label located under the top front cover. You can: • Make...
... and send them to your PC, an e-mail address, or an FTP destination. • Scan documents and send them to another printer (PDF by way of the scanner The Lexmark X642e provides copy, fax, and scan-to multiple fax destinations at the label located under the top front cover. You can: • Make...
User's Guide
Page 17
... adjusts the contrast on the control panel is used to scan a document to plug in a USB flash memory device and print any Portable Document Format (PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file], Tagged Image File Format (TIFF) [.tiff or .tif file], Graphics Interchange Format (GIF) [.gif file... Universal Serial Bus (USB) direct interface on the LCD. 17 The USB direct interface can also be used to a USB flash memory device using the PDF, TIFF, or JPEG formats.
... adjusts the contrast on the control panel is used to scan a document to plug in a USB flash memory device and print any Portable Document Format (PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file], Tagged Image File Format (TIFF) [.tiff or .tif file], Graphics Interchange Format (GIF) [.gif file... Universal Serial Bus (USB) direct interface on the LCD. 17 The USB direct interface can also be used to a USB flash memory device using the PDF, TIFF, or JPEG formats.
User's Guide
Page 43
... when using the ADF. 2 Touch E-mail. 3 Enter an e-mail address. 4 Touch Options. 5 Touch the button that represents the file type you want to send. • PDF: This creates a single file with multiple pages, viewable with Adobe Reader. Adjust the paper guides when using the ADF. 2 Touch E-mail. 3 Enter an e-mail address...
... when using the ADF. 2 Touch E-mail. 3 Enter an e-mail address. 4 Touch Options. 5 Touch the button that represents the file type you want to send. • PDF: This creates a single file with multiple pages, viewable with Adobe Reader. Adjust the paper guides when using the ADF. 2 Touch E-mail. 3 Enter an e-mail address...
User's Guide
Page 46
...: Tells the MFP whether the original document is a single file. Resolution: Adjusts the output quality of your email. Send As: Sets the output (PDF, TIFF, or JPEG) for the e-mail. Content affects the quality and size of your e-mail. Text: Emphasize sharp, black, high-resolution text against...be a series of files. This setting takes longer to reduce the e-mail file size. They will be scaled automatically to graphics and pictures. PDF output is set to Mixed Sizes, you can scan different size original documents (letter and legal size pages). Photo: Tells the scanner to ...
...: Tells the MFP whether the original document is a single file. Resolution: Adjusts the output quality of your email. Send As: Sets the output (PDF, TIFF, or JPEG) for the e-mail. Content affects the quality and size of your e-mail. Text: Emphasize sharp, black, high-resolution text against...be a series of files. This setting takes longer to reduce the e-mail file size. They will be scaled automatically to graphics and pictures. PDF output is set to Mixed Sizes, you can scan different size original documents (letter and legal size pages). Photo: Tells the scanner to ...
User's Guide
Page 62
... on the follow-on the long-edge or short-edge side. TIFF output is a single file. Send As: Sets the output (PDF, TIFF, or JPEG) for the file name. PDF output is a single file. If Multi-page TIFF is turned off in the Configuration menu, then TIFF saves one page in a series...
... on the follow-on the long-edge or short-edge side. TIFF output is a single file. Send As: Sets the output (PDF, TIFF, or JPEG) for the file name. PDF output is a single file. If Multi-page TIFF is turned off in the Configuration menu, then TIFF saves one page in a series...
User's Guide
Page 66
...reproduction of the full dynamic range of tones in a series of the document you select preset formats or customize your scanned file. Color JPEG Photo - PDF output is a single file. Choose from Text, Text/Photo, or Photo. BW TIFF Photo - Content affects the quality and size of the original... scan to PC options To change the options for the scanned image. You can select Gray, BW (Black and White), or Color. BW PDF Text - JPEG saves one page each file. When multiple pages are a mixture of your scanned documents will be decreased to graphics and pictures....
...reproduction of the full dynamic range of tones in a series of the document you select preset formats or customize your scanned file. Color JPEG Photo - PDF output is a single file. Choose from Text, Text/Photo, or Photo. BW TIFF Photo - Content affects the quality and size of the original... scan to PC options To change the options for the scanned image. You can select Gray, BW (Black and White), or Color. BW PDF Text - JPEG saves one page each file. When multiple pages are a mixture of your scanned documents will be decreased to graphics and pictures....
User's Guide
Page 69
... any other file systems are not supported. • Use the FAT file system. We recommend using the following types of documents: • Portable Document Format (PDF) [.pdf file] • Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file] • Tagged Image File Format (TIFF) [.tiff or .tif file] • Graphics Interchange Format...
... any other file systems are not supported. • Use the FAT file system. We recommend using the following types of documents: • Portable Document Format (PDF) [.pdf file] • Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file] • Tagged Image File Format (TIFF) [.tiff or .tif file] • Graphics Interchange Format...
User's Guide
Page 70
... Printing confidential and held jobs. Note: Do not remove the USB flash memory device from the MFP control panel 70 If you can still print PDFs on and Ready or Busy appears. 2 Insert a USB flash memory device into the USB direct interface.
... Printing confidential and held jobs. Note: Do not remove the USB flash memory device from the MFP control panel 70 If you can still print PDFs on and Ready or Busy appears. 2 Insert a USB flash memory device into the USB direct interface.
User's Guide
Page 161
... are using a USB device. For information regarding tested and approved USB flash memory devices, see Printing from a USB flash memory device. 161 Printing multiple language PDFs Symptom Some documents do not print. Solving printing problems Symptom The control panel display is securely attached to print in Adobe Reader. 2 Click the printer...
... are using a USB device. For information regarding tested and approved USB flash memory devices, see Printing from a USB flash memory device. 161 Printing multiple language PDFs Symptom Some documents do not print. Solving printing problems Symptom The control panel display is securely attached to print in Adobe Reader. 2 Click the printer...
Menus and Messages
Page 7
... to delete the character to locate the contrast wheel which means paper may remain in a USB flash memory device and print any Portable Document Format (PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file], Tagged Image File Format (TIFF) [.tiff or .tif file], Graphics Interchange ...USB direct interface can also be touched in a shortcut, the entire entry is deleted. * is referred to a USB flash memory device using the PDF, TIFF, or JPEG formats. Once in the Ready state. During a print job, the print media path is accessed by pressing Backspace numerous times....
... to delete the character to locate the contrast wheel which means paper may remain in a USB flash memory device and print any Portable Document Format (PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file], Tagged Image File Format (TIFF) [.tiff or .tif file], Graphics Interchange ...USB direct interface can also be touched in a shortcut, the entire entry is deleted. * is referred to a USB flash memory device using the PDF, TIFF, or JPEG formats. Once in the Ready state. During a print job, the print media path is accessed by pressing Backspace numerous times....
Menus and Messages
Page 59
... - text entry field text entry field The text entry field is required. TIFF Portable Document Format Tagged Image File Format Specifies the type of the PDF* file to the long edge. Standard Fine Super Fine Ultra Fine Standard is next to 512 characters. A graphic representation depicts the values. Portrait* Landscape Text...
... - text entry field text entry field The text entry field is required. TIFF Portable Document Format Tagged Image File Format Specifies the type of the PDF* file to the long edge. Standard Fine Super Fine Ultra Fine Standard is next to 512 characters. A graphic representation depicts the values. Portrait* Landscape Text...
Menus and Messages
Page 61
...seen in dots per inch (dpi). Specifies the resolution of text and images. Using MFP menus E-mail Settings Menu item E-mail Server Setup Format PDF version Content Color Resolution Darkness Purpose Values and descriptions See E-mail Server Setup on the line. 1 is the current value. - + Settings 61... Portable Document Format Tagged Image File Format JPEG Joint Photographic Experts Group Sets the version of an Adobe Acrobat 1.2 PDF file that uses a fill pattern to indicate various levels from light (1) to dark (9). 1-9 (5*) Specifies the level of the file to 300 dpi. 75 dpi...
...seen in dots per inch (dpi). Specifies the resolution of text and images. Using MFP menus E-mail Settings Menu item E-mail Server Setup Format PDF version Content Color Resolution Darkness Purpose Values and descriptions See E-mail Server Setup on the line. 1 is the current value. - + Settings 61... Portable Document Format Tagged Image File Format JPEG Joint Photographic Experts Group Sets the version of an Adobe Acrobat 1.2 PDF file that uses a fill pattern to indicate various levels from light (1) to dark (9). 1-9 (5*) Specifies the level of the file to 300 dpi. 75 dpi...
Menus and Messages
Page 64
... the resolution of content Text contained in the FTP job. Using MFP menus FTP Settings Menu item Format PDF version Content Color Resolution Darkness Purpose Values and descriptions PDF* TIFF JPEG Portable Document Format Tagged Image File Format Joint Photographic Experts Group Sets the version of an Adobe... 1.2 Acrobat PDF file that uses a fill pattern to indicate various levels from light (1) to the - Photo The FTP job contains only images. ...
... the resolution of content Text contained in the FTP job. Using MFP menus FTP Settings Menu item Format PDF version Content Color Resolution Darkness Purpose Values and descriptions PDF* TIFF JPEG Portable Document Format Tagged Image File Format Joint Photographic Experts Group Sets the version of an Adobe... 1.2 Acrobat PDF file that uses a fill pattern to indicate various levels from light (1) to the - Photo The FTP job contains only images. ...
Menus and Messages
Page 67
...about long edge, see Duplex Bind on page 70. Using MFP menus Scan to USB Settings Menu item Format PDF version Content Color Resolution Darkness Purpose Values and descriptions PDF* JPEG TIFF Portable Document Format Joint Photographic Experts Group Tagged Image File Format Sets the version of an Adobe 1.2... Acrobat PDF file that uses a fill pattern to indicate various levels from light (1) to dark (9). 1-9 (5*) Specifies the level of darkness for the scan ...
...about long edge, see Duplex Bind on page 70. Using MFP menus Scan to USB Settings Menu item Format PDF version Content Color Resolution Darkness Purpose Values and descriptions PDF* JPEG TIFF Portable Document Format Joint Photographic Experts Group Tagged Image File Format Sets the version of an Adobe 1.2... Acrobat PDF file that uses a fill pattern to indicate various levels from light (1) to dark (9). 1-9 (5*) Specifies the level of darkness for the scan ...
Menus and Messages
Page 69
... Content menu item. Click any of the following menus. For more information: Finishing Menu Quality Menu Utilities Menu Setup Menu PostScript Menu PCL Emulation Menu PDF Menu HTML Menu Image Menu Finishing Menu Use these menu items to set the user default settings for items other than mono text. If Content...
... Content menu item. Click any of the following menus. For more information: Finishing Menu Quality Menu Utilities Menu Setup Menu PostScript Menu PCL Emulation Menu PDF Menu HTML Menu Image Menu Finishing Menu Use these menu items to set the user default settings for items other than mono text. If Content...
Menus and Messages
Page 79
...print media. All possible options appear even if they are not installed. Do Not Print* Print Do Not Print-Does not print PDF annotations. Settings 79 Menu item Scale to Fit Purpose Scales page content to print annotations in the value list can be selected. Annotations... 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 The menu item is for viewing information only. Print-Prints PDF annotations. PDF Menu Use these menu items to factory default values. No-Does not scale the page; Restore Defaults On Off Select On to return all source...
...print media. All possible options appear even if they are not installed. Do Not Print* Print Do Not Print-Does not print PDF annotations. Settings 79 Menu item Scale to Fit Purpose Scales page content to print annotations in the value list can be selected. Annotations... 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 The menu item is for viewing information only. Print-Prints PDF annotations. PDF Menu Use these menu items to factory default values. No-Does not scale the page; Restore Defaults On Off Select On to return all source...
Menus and Messages
Page 114
... Server Setup See E-mail Server Setup Format 61 JPEG Quality 62 E-mail images sent as 62 Log Paper Source 63 Orientation 62 Original Size 62 PDF version 61 Photo JPEG Quality 62 Resolution 61 Scan edge to edge 63 Shadow Detail 63 Transmission Log 63 Use multi-page TIFF 63 emulation... Content 64 Contrast 66, 69 Darkness 64 Format 64 FTP Bit Depth 66 JPEG Quality 65 Log Paper Source 66 Orientation 64 Original Size 65 PDF version 64 Photo JPEG Quality 65 Resolution 64 Scan edge to edge 66, 69 Shadow Detail 66, 69 Transmission Log 65 Use multi-page TIFF...
... Server Setup See E-mail Server Setup Format 61 JPEG Quality 62 E-mail images sent as 62 Log Paper Source 63 Orientation 62 Original Size 62 PDF version 61 Photo JPEG Quality 62 Resolution 61 Scan edge to edge 63 Shadow Detail 63 Transmission Log 63 Use multi-page TIFF 63 emulation... Content 64 Contrast 66, 69 Darkness 64 Format 64 FTP Bit Depth 66 JPEG Quality 65 Log Paper Source 66 Orientation 64 Original Size 65 PDF version 64 Photo JPEG Quality 65 Resolution 64 Scan edge to edge 66, 69 Shadow Detail 66, 69 Transmission Log 65 Use multi-page TIFF...
Menus and Messages
Page 119
... 80 Orientation 81 Scaling 81 PCL Emulation Menu 76 Font Name 76 Font Source 76 PCL Emulation Settings 77 Symbol Set 76 Tray Renumber 78 PDF Menu 79 Annotations 79 Scale to Fit 79 PostScript Menu 76 Font Priority 76 Print PS Error 76 Quality Menu 73 Brightness 73 Index Contrast...
... 80 Orientation 81 Scaling 81 PCL Emulation Menu 76 Font Name 76 Font Source 76 PCL Emulation Settings 77 Symbol Set 76 Tray Renumber 78 PDF Menu 79 Annotations 79 Scale to Fit 79 PostScript Menu 76 Font Priority 76 Print PS Error 76 Quality Menu 73 Brightness 73 Index Contrast...