Setup Guide
Page 10
... additional documentation. Depending on the Lexmark Web site at www.lexmark.com/publications. Note: The Lexmark W820 Publications CD is referred to the printer drivers are also located on which version of information Lexmark W820 Publications CD The Lexmark W820 Publications CD provides information about loading paper, clearing error messages, ordering and replacing supplies, installing maintenance kits, and troubleshooting. x Preface...
... additional documentation. Depending on the Lexmark Web site at www.lexmark.com/publications. Note: The Lexmark W820 Publications CD is referred to the printer drivers are also located on which version of information Lexmark W820 Publications CD The Lexmark W820 Publications CD provides information about loading paper, clearing error messages, ordering and replacing supplies, installing maintenance kits, and troubleshooting. x Preface...
Online Information
Page 1
Printing Paper handling Maintenance Troubleshooting Administration Index W820 Change your language www.lexmark.com Copyright © 2001 Lexmark International, Inc. Print as book Printer overview Notices Other resources Navigation All rights reserved.
Printing Paper handling Maintenance Troubleshooting Administration Index W820 Change your language www.lexmark.com Copyright © 2001 Lexmark International, Inc. Print as book Printer overview Notices Other resources Navigation All rights reserved.
User's Guide
Page 5
... 25: Clearing staple jams 99 Chapter 26: Ordering supplies and maintenance items 102 Chapter 27: Replacing the print cartridge 103 Removing the old print cartridge 103 Installing the new print cartridge 105 Chapter 28: Cleaning the printer 109 Chapter 29: Replacing a staple cartridge 110 Chapter 30: ...Emptying the hole punch box 113 Chapter 31: Replacing the items in the maintenance kit 115 Chapter 32: Replacing the fuser 116 Removing the old ...
... 25: Clearing staple jams 99 Chapter 26: Ordering supplies and maintenance items 102 Chapter 27: Replacing the print cartridge 103 Removing the old print cartridge 103 Installing the new print cartridge 105 Chapter 28: Cleaning the printer 109 Chapter 29: Replacing a staple cartridge 110 Chapter 30: ...Emptying the hole punch box 113 Chapter 31: Replacing the items in the maintenance kit 115 Chapter 32: Replacing the fuser 116 Removing the old ...
User's Guide
Page 47
.... The transfer roller is defective Replace the print cartridge. Replace the transfer roller. Check the operator panel for information about a printer consumable. See Determining the status of supplies for a message about other ways to identify consumables that has reached the end of... Replacing the print cartridge. Your printer requires servicing. Symptom Blank pages Cause Solution The printer was priming the stapler. 17 Solving print quality problems You may be able to correct many print quality problems by replacing a supply or maintenance item that need to be replaced...
.... The transfer roller is defective Replace the print cartridge. Replace the transfer roller. Check the operator panel for information about a printer consumable. See Determining the status of supplies for a message about other ways to identify consumables that has reached the end of... Replacing the print cartridge. Your printer requires servicing. Symptom Blank pages Cause Solution The printer was priming the stapler. 17 Solving print quality problems You may be able to correct many print quality problems by replacing a supply or maintenance item that need to be replaced...
User's Guide
Page 49
...See Replacing the items in the maintenance kit. See Replacing the items in the paper tray. Replace the print cartridge. Uneven print density The print cartridge is defective. Replace the print cartridge. For information on Lexmark's Web site at www.lexmark.com for detailed specifications. The ...the job to high humidity. Refer to print. Replace the transfer roller. or has been installed in more than one printer. Avoid textured paper with rough finishes. Gray background The Toner Darkness setting is defective Replace the print cartridge. See Replacing...
...See Replacing the items in the maintenance kit. See Replacing the items in the paper tray. Replace the print cartridge. Uneven print density The print cartridge is defective. Replace the print cartridge. For information on Lexmark's Web site at www.lexmark.com for detailed specifications. The ...the job to high humidity. Refer to print. Replace the transfer roller. or has been installed in more than one printer. Avoid textured paper with rough finishes. Gray background The Toner Darkness setting is defective Replace the print cartridge. See Replacing...
User's Guide
Page 50
Replace the printer cartridge, the transfer roller, or fuser as needed. See Replacing the print cartridge, Replacing the transfer roller, and Replacing the fuser for more information. 48 See Replacing the print cartridge. Solution Replace the print cartridge. See Replacing the items in the maintenance kit. Streaked horizontal lines The print cartridge, transfer roller, or fuser may be defective, empty, or worn. Replace the fuser. Symptom White or black line Cause The print cartridge or fuser is defective.
Replace the printer cartridge, the transfer roller, or fuser as needed. See Replacing the print cartridge, Replacing the transfer roller, and Replacing the fuser for more information. 48 See Replacing the print cartridge. Solution Replace the print cartridge. See Replacing the items in the maintenance kit. Streaked horizontal lines The print cartridge, transfer roller, or fuser may be defective, empty, or worn. Replace the fuser. Symptom White or black line Cause The print cartridge or fuser is defective.
User's Guide
Page 52
...size paper into the selected tray but did not set the Paper Size to A4. Replace the transfer roller. See Replacing the items in the maintenance kit. Toner is worn or defective. Incorrect margins The guides in the tray. See Replacing the print cartridge. Replace the fuser. are set off... is defective. The paper pick rollers are dirty. The paper pick rollers are dirty Replace the pick rollers. See Replacing the items in the maintenance kit. The texture setting is loaded in the paper path. The guides in the selected tray are not in each tray. See Loading the ...
...size paper into the selected tray but did not set the Paper Size to A4. Replace the transfer roller. See Replacing the items in the maintenance kit. Toner is worn or defective. Incorrect margins The guides in the tray. See Replacing the print cartridge. Replace the fuser. are set off... is defective. The paper pick rollers are dirty. The paper pick rollers are dirty Replace the pick rollers. See Replacing the items in the maintenance kit. The texture setting is loaded in the paper path. The guides in the selected tray are not in each tray. See Loading the ...
User's Guide
Page 53
... media curls badly once it prints and exits to for the type of print media you are using . Ghost images Low toner level in the maintenance kit. Symptom Incorrect margins (continued) Cause The paper pick rollers are set for a different size print media than what is loaded in the tray. The...
... media curls badly once it prints and exits to for the type of print media you are using . Ghost images Low toner level in the maintenance kit. Symptom Incorrect margins (continued) Cause The paper pick rollers are set for a different size print media than what is loaded in the tray. The...
User's Guide
Page 54
... tray are dirty or worn. Clear print media from a fresh package. • Store paper in this area. Paper frequently jams in the maintenance kit. See Clearing print media jams for jams in its original wrapper until you load does not exceed the maximum stack height indicated on avoiding.... 18 Solving paper feed problems If print media has trouble traveling through the printer, paper jams or other print media. Replace the pick rollers. Refer to the Card Stock & Label Guide available on Lexmark's Web site at the back of paper you did not open the door indicated by ...
... tray are dirty or worn. Clear print media from a fresh package. • Store paper in this area. Paper frequently jams in the maintenance kit. See Clearing print media jams for jams in its original wrapper until you load does not exceed the maximum stack height indicated on avoiding.... 18 Solving paper feed problems If print media has trouble traveling through the printer, paper jams or other print media. Replace the pick rollers. Refer to the Card Stock & Label Guide available on Lexmark's Web site at the back of paper you did not open the door indicated by ...
User's Guide
Page 62
See Cleaning the wiper blade or refer to the incorrectly. Refer to the instruction sheet in the maintenance kit box. 60 Remove, clean, and reinstall the wiper blade. Symptom Cause Solution A printer message indicates that all linked bins are full, but some bins are on stacks of paper from the bin. There is...
See Cleaning the wiper blade or refer to the incorrectly. Refer to the instruction sheet in the maintenance kit box. 60 Remove, clean, and reinstall the wiper blade. Symptom Cause Solution A printer message indicates that all linked bins are full, but some bins are on stacks of paper from the bin. There is...
User's Guide
Page 104
...before the Staples Low message appears because once it is 30,000 letter-size pages at www.lexmark.com to replace the items in your area. 26 Ordering supplies and maintenance items Note: In the U.S. Use part number 12L0252 to determine the voltage of three staple ... longer prints satisfactorily. For 220 V, order a high-voltage maintenance kit. (See Replacing the items in the maintenance kit for more information.) Ordering a print cartridge When the 88 Toner Low message appears, you bought your printer. Replace these items at this time to maintain top performance,...
...before the Staples Low message appears because once it is 30,000 letter-size pages at www.lexmark.com to replace the items in your area. 26 Ordering supplies and maintenance items Note: In the U.S. Use part number 12L0252 to determine the voltage of three staple ... longer prints satisfactorily. For 220 V, order a high-voltage maintenance kit. (See Replacing the items in the maintenance kit for more information.) Ordering a print cartridge When the 88 Toner Low message appears, you bought your printer. Replace these items at this time to maintain top performance,...
User's Guide
Page 117
.... Once you have replaced all the items and cleaned the wiper blade in the following illustration. The maintenance kit contains the items in the finisher, if you replace the fuser to replace the items in the optional finisher 15 pick rollers ... remove any packaging. Click the name of an item for installation instructions: Fuser Gloves Transfer roller Cloth for more information. See Ordering a maintenance kit or more information. 115 31 Replacing the items in the maintenance kit When the 80 Scheduled Maintenance message appears, it is time to keep your hands clean.
.... Once you have replaced all the items and cleaned the wiper blade in the following illustration. The maintenance kit contains the items in the finisher, if you replace the fuser to replace the items in the optional finisher 15 pick rollers ... remove any packaging. Click the name of an item for installation instructions: Fuser Gloves Transfer roller Cloth for more information. See Ordering a maintenance kit or more information. 115 31 Replacing the items in the maintenance kit When the 80 Scheduled Maintenance message appears, it is time to keep your hands clean.
User's Guide
Page 118
Gently lower the door to the open the duplex unit door (Door E). Replace it . a Push up on the latch to release the door. See Removing the optional envelope feeder. 3 If a duplex unit is attached to the printer, open position. 116 32 Replacing the fuser The fuser is attached to the printer, remove it when 80 Scheduled Maintenance appears. Removing the old fuser 1 Turn the printer off. 2 If the envelope feeder is one of the items in the maintenance kit. b Gently lower the door to the open position. 4 Pull up on the handle to open the printer side door (Door A).
Gently lower the door to the open the duplex unit door (Door E). Replace it . a Push up on the latch to release the door. See Removing the optional envelope feeder. 3 If a duplex unit is attached to the printer, open position. 116 32 Replacing the fuser The fuser is attached to the printer, remove it when 80 Scheduled Maintenance appears. Removing the old fuser 1 Turn the printer off. 2 If the envelope feeder is one of the items in the maintenance kit. b Gently lower the door to the open position. 4 Pull up on the handle to open the printer side door (Door A).
User's Guide
Page 123
... the transfer roller, Replacing pick rollers, Cleaning the wiper blade, and Resetting the maintenance page counter. 121 WARNING: Overtightening the screws can strip the threads. 10 Close the printer front door (Door F). 11 Close the printer side door (Door A). 12 If the duplex unit is attached to the... printer, close the duplex unit door (Door E). 13 Reinstall the envelope feeder if it was ...
... the transfer roller, Replacing pick rollers, Cleaning the wiper blade, and Resetting the maintenance page counter. 121 WARNING: Overtightening the screws can strip the threads. 10 Close the printer front door (Door F). 11 Close the printer side door (Door A). 12 If the duplex unit is attached to the... printer, close the duplex unit door (Door E). 13 Reinstall the envelope feeder if it was ...
User's Guide
Page 124
33 Replacing the transfer roller The transfer roller is attached to the printer, open the duplex unit door (Door E). See Removing the optional envelope feeder. 3 If the duplex unit is one of the items in the maintenance kit. b Gently lower the door to the open position. 4 Pull up on ...the handle to the printer, remove it when the printer displays the 80 Scheduled Maintenance message. Removing the old transfer roller 1 Turn the printer off. 2 If the envelope feeder is attached to open position. 122 Replace it . a Push up on...
33 Replacing the transfer roller The transfer roller is attached to the printer, open the duplex unit door (Door E). See Removing the optional envelope feeder. 3 If the duplex unit is one of the items in the maintenance kit. b Gently lower the door to the open position. 4 Pull up on ...the handle to the printer, remove it when the printer displays the 80 Scheduled Maintenance message. Removing the old transfer roller 1 Turn the printer off. 2 If the envelope feeder is attached to open position. 122 Replace it . a Push up on...
User's Guide
Page 127
6 Push down on . See Reinstalling the envelope feeder. 10 If you may turn the printer on the tabs until they snap into place. 7 Close the printer side door (Door A). 8 Close the duplex unit door (Door E). 9 Reinstall the envelope feeder, if necessary. Note: Make sure you also follow the instructions in the following note, you have already replaced all the items listed in Replacing the fuser, Replacing pick rollers, Cleaning the wiper blade, and Resetting the maintenance page counter. 125
6 Push down on . See Reinstalling the envelope feeder. 10 If you may turn the printer on the tabs until they snap into place. 7 Close the printer side door (Door A). 8 Close the duplex unit door (Door E). 9 Reinstall the envelope feeder, if necessary. Note: Make sure you also follow the instructions in the following note, you have already replaced all the items listed in Replacing the fuser, Replacing pick rollers, Cleaning the wiper blade, and Resetting the maintenance page counter. 125
User's Guide
Page 128
... path. 34 Replacing pick rollers The pick rollers come in a package of 15 in each tray when the printer issues the 80 Scheduled Maintenance message. Removing old pick rollers 1 Remove trays 1 and 2 from the printer, and trays 3 and 4 from an input tray to complete this step: • Behind trays 1, 2, and 3 • Behind... the upper left over from the package. however, the illustrations do not show the process of removing old pick rollers; Replace three in the maintenance kit. A pick roller transports the paper from the optional high capacity input feeder if it is installed.
... path. 34 Replacing pick rollers The pick rollers come in a package of 15 in each tray when the printer issues the 80 Scheduled Maintenance message. Removing old pick rollers 1 Remove trays 1 and 2 from the printer, and trays 3 and 4 from an input tray to complete this step: • Behind trays 1, 2, and 3 • Behind... the upper left over from the package. however, the illustrations do not show the process of removing old pick rollers; Replace three in the maintenance kit. A pick roller transports the paper from the optional high capacity input feeder if it is installed.
User's Guide
Page 133
Closing up 1 Reinstall trays 1, 2, and 3. If it pulls loose, then push it back on . Note: Make sure you may turn the printer on and turn it counterclockwise. See step 6 of Behind Tray 4 for more information. 2 Reinstall tray 4. 11 Slide the bottom pick roller onto its metal bar ... listed in the following note, you also follow the instructions in Replacing the fuser, Replacing the transfer roller, Cleaning the wiper blade, and Resetting the maintenance page counter. 131 See step 5 of closing the tray forces the metal plate back into place. 12 Pull the pick roller gently to see if...
Closing up 1 Reinstall trays 1, 2, and 3. If it pulls loose, then push it back on . Note: Make sure you may turn the printer on and turn it counterclockwise. See step 6 of Behind Tray 4 for more information. 2 Reinstall tray 4. 11 Slide the bottom pick roller onto its metal bar ... listed in the following note, you also follow the instructions in Replacing the fuser, Replacing the transfer roller, Cleaning the wiper blade, and Resetting the maintenance page counter. 131 See step 5 of closing the tray forces the metal plate back into place. 12 Pull the pick roller gently to see if...
User's Guide
Page 134
Pin 132 35 Cleaning the wiper blade Use the cloth in the maintenance kit or any clean cloth to clean the wiper blade in the finisher. To access the wiper blade: 1 Turn the printer off. 2 Open the finisher door (Door K). 3 While supporting the wiper blade, loosen the screw until the blade comes free from the pin.
Pin 132 35 Cleaning the wiper blade Use the cloth in the maintenance kit or any clean cloth to clean the wiper blade in the finisher. To access the wiper blade: 1 Turn the printer off. 2 Open the finisher door (Door K). 3 While supporting the wiper blade, loosen the screw until the blade comes free from the pin.
User's Guide
Page 135
Rubber tips 133 4 Pull the wiper blade straight out. 5 Wipe the four rubber tips with the cloth from the maintenance kit, or use any clean cloth.
Rubber tips 133 4 Pull the wiper blade straight out. 5 Wipe the four rubber tips with the cloth from the maintenance kit, or use any clean cloth.