Troubleshooting Guide
Page 1
... power cord is plugged into the outlet is working. • The printer is turned on . Copies of paper from the standard exit bin. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they are secure. Embedded...
... power cord is plugged into the outlet is working. • The printer is turned on . Copies of paper from the standard exit bin. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they are secure. Embedded...
Troubleshooting Guide
Page 9
...IN THE PAPER PATH Clean any toner from the paper path. Toner specks These are experiencing, the message on the display, and the troubleshooting steps you are possible solutions. You need to find a solution. Transparency print quality is also listed on the inside top front cover of ... specify the type from the Print dialog. If the problem persists, then contact Customer Support. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Try one or more of the printer. In the U.S. Toner fog or background shading appears on the page These are...
...IN THE PAPER PATH Clean any toner from the paper path. Toner specks These are experiencing, the message on the display, and the troubleshooting steps you are possible solutions. You need to find a solution. Transparency print quality is also listed on the inside top front cover of ... specify the type from the Print dialog. If the problem persists, then contact Customer Support. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Try one or more of the printer. In the U.S. Toner fog or background shading appears on the page These are...
User's Guide
Page 6
......169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ... device status...172 Setting up e-mail alerts...172 Viewing reports...173 Adjusting Power Saver...173 Restoring the factory default settings...174 Troubleshooting 175 Solving basic problems...175 Solving basic printer problems...175 Printer control panel display is blank or displays only diamonds 175 Embedded...
......169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ... device status...172 Setting up e-mail alerts...172 Viewing reports...173 Adjusting Power Saver...173 Restoring the factory default settings...174 Troubleshooting 175 Solving basic problems...175 Solving basic printer problems...175 Printer control panel display is blank or displays only diamonds 175 Embedded...
User's Guide
Page 148
... off while the printer is in Print Properties when the confidential job was sent for the message to clear. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following : • Insert a staple cartridge to clear the message. • Press to a properly grounded...
... off while the printer is in Print Properties when the confidential job was sent for the message to clear. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following : • Insert a staple cartridge to clear the message. • Press to a properly grounded...
User's Guide
Page 175
..., print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Troubleshooting 175 This often fixes the problem. Once you may need to type https:// instead of http:// before the printer IP address to the same...the network settings, you have checked each of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on . Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The...
..., print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Troubleshooting 175 This often fixes the problem. Once you may need to type https:// instead of http:// before the printer IP address to the same...the network settings, you have checked each of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on . Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The...
User's Guide
Page 176
...IS FULL Remove the stack of the printer software are also available on the display before sending a job to print in the tray. Troubleshooting 176 Jobs do not print The documents contain unavailable fonts. 1 Open the document you are running a supported operating system and using a ...language PDFs do not print These are possible solutions. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. The Print dialog appears...
...IS FULL Remove the stack of the printer software are also available on the display before sending a job to print in the tray. Troubleshooting 176 Jobs do not print The documents contain unavailable fonts. 1 Open the document you are running a supported operating system and using a ...language PDFs do not print These are possible solutions. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. The Print dialog appears...
User's Guide
Page 177
... A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see the setup documentation that came with the printer. For more information, visit the Lexmark Web site at www.lexmark.com. Try one or more of held jobs do not print These are secure. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the... : REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of them. Troubleshooting 177 Confidential and other held jobs and deleting some of pages in the job.
... A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see the setup documentation that came with the printer. For more information, visit the Lexmark Web site at www.lexmark.com. Try one or more of held jobs do not print These are secure. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the... : REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of them. Troubleshooting 177 Confidential and other held jobs and deleting some of pages in the job.
User's Guide
Page 178
... solutions. Try one or more of paper in each tray to be linked. • Move the paper guides to the correct positions for each tray. Troubleshooting 178 Try one or more of the following: LOAD THE SAME SIZE AND TYPE OF PAPER • Load the same size and type of the...
... solutions. Try one or more of paper in each tray to be linked. • Move the paper guides to the correct positions for each tray. Troubleshooting 178 Try one or more of the following: LOAD THE SAME SIZE AND TYPE OF PAPER • Load the same size and type of the...
User's Guide
Page 179
... SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on page 39. Troubleshooting 179 Solving option problems Settings chosen from the software program or application can change or override settings chosen from the wall outlet. 3 Check the connection...
... SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on page 39. Troubleshooting 179 Solving option problems Settings chosen from the software program or application can change or override settings chosen from the wall outlet. 3 Check the connection...
User's Guide
Page 180
... tray. • Make sure the printer is among the options listed in the printer driver" on page 39. 2000-sheet tray These are possible solutions. Troubleshooting 180 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is turned on . Try one or more of the following: RESET THE...; Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer is listed on our Web site at www.lexmark.com/publications. Envelope feeder These are possible solutions. For more of the paper. 4 Make sure the paper tray closes properly. For more of the ...
... tray. • Make sure the printer is among the options listed in the printer driver" on page 39. 2000-sheet tray These are possible solutions. Troubleshooting 180 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is turned on . Try one or more of the following: RESET THE...; Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer is listed on our Web site at www.lexmark.com/publications. Envelope feeder These are possible solutions. For more of the paper. 4 Make sure the paper tray closes properly. For more of the ...
User's Guide
Page 181
... enters or exits the duplex unit, then it may not be properly installed. Troubleshooting 181 For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the 5-bin mailbox instruction sheet. Memory card Make sure... not be properly installed. For more information, see the hardware setup documentation that came with the 5-bin mailbox, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet. Reinstall the envelope feeder. Duplex unit If the duplex unit is listed on page ...
... enters or exits the duplex unit, then it may not be properly installed. Troubleshooting 181 For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the 5-bin mailbox instruction sheet. Memory card Make sure... not be properly installed. For more information, see the hardware setup documentation that came with the 5-bin mailbox, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet. Reinstall the envelope feeder. Duplex unit If the duplex unit is listed on page ...
User's Guide
Page 182
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about paper and specialty media guidelines. Troubleshooting 182 Try one or more of the following : CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. ... IN THE PAPER TRAY Make sure the stack of the following : CHECK THE PAPER Use recommended paper and specialty media. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that it . For more of paper you use it...
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about paper and specialty media guidelines. Troubleshooting 182 Try one or more of the following : CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. ... IN THE PAPER TRAY Make sure the stack of the following : CHECK THE PAPER Use recommended paper and specialty media. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that it . For more of paper you use it...
User's Guide
Page 183
... the printer control panel, press and hold and the right arrow button while turning the printer on. 3 Release both buttons when Performing Self Test appears. Troubleshooting 183 The message remains on sequence, and then Config Menu appears. 4 Press the down arrow button until Exit Config Menu appears, and then press . Set...
... the printer control panel, press and hold and the right arrow button while turning the printer on. 3 Release both buttons when Performing Self Test appears. Troubleshooting 183 The message remains on sequence, and then Config Menu appears. 4 Press the down arrow button until Exit Config Menu appears, and then press . Set...
User's Guide
Page 184
... from the Page Setup dialog. Blank pages These are possible solutions. Reinstall the print cartridge. Try one or more information, contact Customer Support. Ghost images Troubleshooting 184 THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size...
... from the Page Setup dialog. Blank pages These are possible solutions. Reinstall the print cartridge. Try one or more information, contact Customer Support. Ghost images Troubleshooting 184 THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size...
User's Guide
Page 185
Troubleshooting 185 Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the ...
Troubleshooting 185 Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the ...
User's Guide
Page 186
... type from Print Properties. • For Macintosh users, specify the type from a fresh package. • Store paper in its original wrapper until you use it . Troubleshooting 186 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Page Setup dialog.
... type from Print Properties. • For Macintosh users, specify the type from a fresh package. • Store paper in its original wrapper until you use it . Troubleshooting 186 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Page Setup dialog.
User's Guide
Page 187
.... • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus. Troubleshooting 187 CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes...
.... • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus. Troubleshooting 187 CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes...
User's Guide
Page 188
... MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog and pop-up menus. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 188 THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Print is too low. • From the printer control panel, change these settings from...
... MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog and pop-up menus. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 188 THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Print is too low. • From the printer control panel, change these settings from...
User's Guide
Page 189
Troubleshooting 189 Replace the transfer roller if the defects occur every 51.7 mm (2.04 in .). THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Repeating ...
Troubleshooting 189 Replace the transfer roller if the defects occur every 51.7 mm (2.04 in .). THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Repeating ...
User's Guide
Page 190
... THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to be serviced. Try one or more information, contact Customer Support. Troubleshooting 190 THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one . For more of the following : MAKE...
... THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to be serviced. Try one or more information, contact Customer Support. Troubleshooting 190 THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one . For more of the following : MAKE...