Technical Reference
Page 176
... XXXX FALSE Intervention required: missing cartridge 40021 31 Missing Cartridge XXXX FALSE Intervention required: missing printhead 40021 31 Missing Printhead FALSE Intervention required: unsupported printhead 40021 32 Unsupported Printhead FALSE Intervention required: size sense error 40021 40 Tray x Size Sense Error FALSE Intervention required: open bin exit tray 40021 41 Open Bin 1 Exit Tray FALSE Intervention...
... XXXX FALSE Intervention required: missing cartridge 40021 31 Missing Cartridge XXXX FALSE Intervention required: missing printhead 40021 31 Missing Printhead FALSE Intervention required: unsupported printhead 40021 32 Unsupported Printhead FALSE Intervention required: size sense error 40021 40 Tray x Size Sense Error FALSE Intervention required: open bin exit tray 40021 41 Open Bin 1 Exit Tray FALSE Intervention...
Technical Reference
Page 411
... Supported Printer Model ✘ Not Supported Page numbers reference message descriptions. C912 E321, E323 T630 , T632 , Message Page Status Code Return String Intervention Required Insert PC Cartridge Intervention Required Cartridge Life Expired Intervention Required Cartridge...32 Unsupported Cartridge ✘ ✘ ✘ Intervention Required Unsupported Printhead 3-68 40021 32 Unsupported Printhead ✘ ✘ ✘ Intervention Required Tray Size Sense Error 3-68 40021 40 Tray x Size Sense Error ✘ ✘ Intervention Required Open Bin Exit Tray ...
... Supported Printer Model ✘ Not Supported Page numbers reference message descriptions. C912 E321, E323 T630 , T632 , Message Page Status Code Return String Intervention Required Insert PC Cartridge Intervention Required Cartridge Life Expired Intervention Required Cartridge...32 Unsupported Cartridge ✘ ✘ ✘ Intervention Required Unsupported Printhead 3-68 40021 32 Unsupported Printhead ✘ ✘ ✘ Intervention Required Tray Size Sense Error 3-68 40021 40 Tray x Size Sense Error ✘ ✘ Intervention Required Open Bin Exit Tray ...
Technical Reference
Page 450
... Unit Missing 3-67 30 Coating Roll Missing 3-67 31 Defective Cartridge XXXX 3-67 31 Defective Print Cartridge 3-67 31 Missing Cartridge XXXX 3-68 31 Missing Printhead 3-68 31 PerfectFinish Missing 3-70 32 Unsupported Cartridge 3-67 32 Unsupported Cartridge 3-67 32 Unsupported Print Cartridge 3-67 32 Unsupported...
... Unit Missing 3-67 30 Coating Roll Missing 3-67 31 Defective Cartridge XXXX 3-67 31 Defective Print Cartridge 3-67 31 Missing Cartridge XXXX 3-68 31 Missing Printhead 3-68 31 PerfectFinish Missing 3-70 32 Unsupported Cartridge 3-67 32 Unsupported Cartridge 3-67 32 Unsupported Print Cartridge 3-67 32 Unsupported...
Service Manual
Page 4
...feeder symptoms 2-36 Output expander 2-36 StapleSmart finisher 2-37 Service Checks 2-38 5-Bin mailbox service check 2-38 900 Error Code service check 2-41 950 Error Code service check 2-42 Charge roll service check 2-43 Cover closed switch/cable service check 2-44 Dead machine service ... sensor standard tray service check 2-72 Output expander service check 2-72 Paper feed service check 2-76 Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor ...
...feeder symptoms 2-36 Output expander 2-36 StapleSmart finisher 2-37 Service Checks 2-38 5-Bin mailbox service check 2-38 900 Error Code service check 2-41 950 Error Code service check 2-42 Charge roll service check 2-43 Cover closed switch/cable service check 2-44 Dead machine service ... sensor standard tray service check 2-72 Output expander service check 2-72 Paper feed service check 2-76 Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor ...
Service Manual
Page 6
...Handling ESD-sensitive parts 4-1 Adjustment procedures 4-2 Duplex motor drive belt adjustment 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-3 Printhead assembly adjustment 4-3 Paper alignment assembly adjustment 4-4 Screw identification table 4-6 Removal procedures 4-9 Covers removals 4-9 Left door removal...Error Message 24x (x=tray 1 through 5) Paper Jam Check Tray x 3-25 Error Message 250 Paper Jam - Check Stapler 3-26 Error Message 283 - Check Bin x 3-25 Error Message 28x Paper Jam (x=StapleSmart finisher 3-25 Error Message 282 - Check Envelope Feeder 3-25 Error ...
...Handling ESD-sensitive parts 4-1 Adjustment procedures 4-2 Duplex motor drive belt adjustment 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-3 Printhead assembly adjustment 4-3 Paper alignment assembly adjustment 4-4 Screw identification table 4-6 Removal procedures 4-9 Covers removals 4-9 Left door removal...Error Message 24x (x=tray 1 through 5) Paper Jam Check Tray x 3-25 Error Message 250 Paper Jam - Check Stapler 3-26 Error Message 283 - Check Bin x 3-25 Error Message 28x Paper Jam (x=StapleSmart finisher 3-25 Error Message 282 - Check Envelope Feeder 3-25 Error ...
Service Manual
Page 37
...assembly is not operating properly or the print cartridge is firmly seated with the correct system board. 931-935 Printhead Error 932 - Replace the system board. 950 NVRAM Mismatch Go to reach operating speed. 936-937 Transport Motor Indicates a problem with the...949 Delay Line Calibration Failure Indicates a delay line calibration failure. Replace the system board with the connector on page 2-93. 930 Printhead Error The wrong printhead may also be installed. Replace the interconnect board. Secure NVRAM Missing 953 NVRAM Chip Failure Indicates the NVRAM chip on page 2-52...
...assembly is not operating properly or the print cartridge is firmly seated with the correct system board. 931-935 Printhead Error 932 - Replace the system board. 950 NVRAM Mismatch Go to reach operating speed. 936-937 Transport Motor Indicates a problem with the...949 Delay Line Calibration Failure Indicates a delay line calibration failure. Replace the system board with the connector on page 2-93. 930 Printhead Error The wrong printhead may also be installed. Replace the interconnect board. Secure NVRAM Missing 953 NVRAM Chip Failure Indicates the NVRAM chip on page 2-52...
Service Manual
Page 41
...remain over the input sensor. The input sensor was covered during POST by a piece of paper jam. There was not enough time between printhead start and the printhead mirror motor to lock. There was media at the sensor. (x1=media size, x2=media source) • Check the printer input... sensor and flag for correct operation. Diagnostic information 2-7 The main motor ID failed to identify either motor after actuating the input sensor. This error is ...
...remain over the input sensor. The input sensor was covered during POST by a piece of paper jam. There was not enough time between printhead start and the printhead mirror motor to lock. There was media at the sensor. (x1=media size, x2=media source) • Check the printer input... sensor and flag for correct operation. Diagnostic information 2-7 The main motor ID failed to identify either motor after actuating the input sensor. This error is ...
Service Manual
Page 43
... of media in the exit of the fuser assembly or redrive assembly. This error can occur when a 202 paper jam has occurred. 1. however, the printhead fell out of lock condition or not enough time elapsed since printhead start to expect a lock. The fuser exit sensor bounced. 4060-xxx Base... printer sub error codes (continued) First 6 bytes sub error code data (xx can be any piece of media...
... of media in the exit of the fuser assembly or redrive assembly. This error can occur when a 202 paper jam has occurred. 1. however, the printhead fell out of lock condition or not enough time elapsed since printhead start to expect a lock. The fuser exit sensor bounced. 4060-xxx Base... printer sub error codes (continued) First 6 bytes sub error code data (xx can be any piece of media...
Service Manual
Page 112
... page correctly. 2-78 Service Manual The voltage at the input sensor. Print the error log and see if 201 or 931 errors are logged. Check the continuity of the cables connected to the printhead. These error codes indicate a problem with the service checks. • Use Tray 1 to...the original settings so you can cause problems. Incorrect characters could print and the copy may also indicate a failing printhead. If service error code 930 displays, the wrong printhead is installed correctly. • Verify proper paper type, texture, and weight settings for the installed software can ...
... page correctly. 2-78 Service Manual The voltage at the input sensor. Print the error log and see if 201 or 931 errors are logged. Check the continuity of the cables connected to the printhead. These error codes indicate a problem with the service checks. • Use Tray 1 to...the original settings so you can cause problems. Incorrect characters could print and the copy may also indicate a failing printhead. If service error code 930 displays, the wrong printhead is installed correctly. • Verify proper paper type, texture, and weight settings for the installed software can ...
Service Manual
Page 113
...contacts to the right side frame in the printer does not have a mechanical shutter as previous laser printers. Generally a 93x service error is interlocked through the front top cover interlock switch. If incorrect, replace the contact with the controller board removed while running the ... cycle are not pitted, contaminated, or damaged. FRU 1 Print cartridge 2 High voltage contact 3 HVPS 4 Front cable harness HVPS section 5 Printhead assembly Action Check the print cartridge for damage, especially the PC drum contact on the right side frame to printer ground: • Printer Idle...
...contacts to the right side frame in the printer does not have a mechanical shutter as previous laser printers. Generally a 93x service error is interlocked through the front top cover interlock switch. If incorrect, replace the contact with the controller board removed while running the ... cycle are not pitted, contaminated, or damaged. FRU 1 Print cartridge 2 High voltage contact 3 HVPS 4 Front cable harness HVPS section 5 Printhead assembly Action Check the print cartridge for damage, especially the PC drum contact on the right side frame to printer ground: • Printer Idle...
Service Manual
Page 151
... the printer and check the printer for correct operation. Note: When the StapleSmart Finisher option is not operating correctly. Use the sub error code table to assist in the finisher, then the printer alternately flashes the primary and secondary messages to indicate that all accumulated sheets ...the paper arriving at the printer input sensor. If a job has accumulated in the printhead. If the sheets are removed, then the printer does not reprint these sheets. Note: A defective system board or printhead can display due to a problem with the HSYSC signal to or in the finisher...
... the printer and check the printer for correct operation. Note: When the StapleSmart Finisher option is not operating correctly. Use the sub error code table to assist in the finisher, then the printer alternately flashes the primary and secondary messages to indicate that all accumulated sheets ...the paper arriving at the printer input sensor. If a job has accumulated in the printhead. If the sheets are removed, then the printer does not reprint these sheets. Note: A defective system board or printhead can display due to a problem with the HSYSC signal to or in the finisher...
Service Manual
Page 325
...Check Output 2-31 280 Paper Jam Check Finisher 2-32 281 Paper Jam - Check Finisher 2-32 282 Staple Jam - Index Numerics 1565 Emul Error Load Emul Option 2-32 200 Paper Jam - Remove Cartridge 2-30 201 Paper Jam - Open Rear Door 2-30 231 Duplex Paper Jam ... 7-60, 7-62 service check 2-38 80 scheduled maintenance 6-1 900 error code service check 2-41 950 error code service check 2-42 A acronyms 1-15 adjustments 4-2 duplex motor drive belts 4-2 fuser solenoid 4-2 gap adjustment 4-3 paper alignment assembly 4-4 printhead assembly 4-3 alignment assembly adjustment 4-4 parts catalog 7-16 removal 4-52 ...
...Check Output 2-31 280 Paper Jam Check Finisher 2-32 281 Paper Jam - Check Finisher 2-32 282 Staple Jam - Index Numerics 1565 Emul Error Load Emul Option 2-32 200 Paper Jam - Remove Cartridge 2-30 201 Paper Jam - Open Rear Door 2-30 231 Duplex Paper Jam ... 7-60, 7-62 service check 2-38 80 scheduled maintenance 6-1 900 error code service check 2-41 950 error code service check 2-42 A acronyms 1-15 adjustments 4-2 duplex motor drive belts 4-2 fuser solenoid 4-2 gap adjustment 4-3 paper alignment assembly 4-4 printhead assembly 4-3 alignment assembly adjustment 4-4 parts catalog 7-16 removal 4-52 ...
Service Manual
Page 329
...4-52 paper alignment assembly 4-52 paper bin full sensor flag assembly 4-54 paper size sensing board 4-41 pick roll (MPT) 4-55 printhead 4-56 redrive assembly 4-57 smart contact assembly 4-58 system board 4-58 toner sensor 4-61 transfer roll assembly 4-61 upper front cover hinge... sensor 2-72 output expander 2-72 paper feed 2-76 parallel port 2-77 print quality 2-78 printhead 2-78 smart contact assembly 2-85 StapleSmart finisher 2-86 toner sensor 2-93 transfer roll 2-94 service error codes 2-2 shield inner 4-34 outer 4-52 smart contact assembly removal 4-58 specifications environment 1-7 media...
...4-52 paper alignment assembly 4-52 paper bin full sensor flag assembly 4-54 paper size sensing board 4-41 pick roll (MPT) 4-55 printhead 4-56 redrive assembly 4-57 smart contact assembly 4-58 system board 4-58 toner sensor 4-61 transfer roll assembly 4-61 upper front cover hinge... sensor 2-72 output expander 2-72 paper feed 2-76 parallel port 2-77 print quality 2-78 printhead 2-78 smart contact assembly 2-85 StapleSmart finisher 2-86 toner sensor 2-93 transfer roll 2-94 service error codes 2-2 shield inner 4-34 outer 4-52 smart contact assembly removal 4-58 specifications environment 1-7 media...