User's Reference
Page 271
... to print. The printer is resetting to receive and process print jobs. The printer is resetting the counter that tracks wear on the fuser. The specified device is either not fully connected to the printer or is ready to the current default settings. Any active print jobs...Ready status. • Reestablish communication by removing the specified device and reattaching it to the printer. • Press Go to prevent a 38 Memory Full error. See also: Using the Print and Hold function Send a job to print. • Send a job to clear. Understanding the printer messages Message ...
... to print. The printer is resetting to receive and process print jobs. The printer is resetting the counter that tracks wear on the fuser. The specified device is either not fully connected to the printer or is ready to the current default settings. Any active print jobs...Ready status. • Reestablish communication by removing the specified device and reattaching it to the printer. • Press Go to prevent a 38 Memory Full error. See also: Using the Print and Hold function Send a job to print. • Send a job to clear. Understanding the printer messages Message ...
User's Reference
Page 283
...input tray 49 multipurpose feeder 61 Local Printer Setup Utility 185 drivers CD 185 Help 186 Lexmark Web site 185 values 186 Finishing Settings 186 Paper Settings 186 Parallel Settings 186 PCL Emulation ...83 regular 83 print cartridge installing a new one 88 storing 86 maintenance charge roll 90 label fuser cleaner 101 pick rollers 98 staple cartridge 104 transfer roll 94 maximum stack height 60 memory ... printing menu settings page 25 selecting 208 menu items 208 numerical values 208 messages 1565 Emul Error Load Emul Option 273 2 Paper Jam 273 283 Staple Jam 273 32 Unsupported Print Cartridge...
...input tray 49 multipurpose feeder 61 Local Printer Setup Utility 185 drivers CD 185 Help 186 Lexmark Web site 185 values 186 Finishing Settings 186 Paper Settings 186 Parallel Settings 186 PCL Emulation ...83 regular 83 print cartridge installing a new one 88 storing 86 maintenance charge roll 90 label fuser cleaner 101 pick rollers 98 staple cartridge 104 transfer roll 94 maximum stack height 60 memory ... printing menu settings page 25 selecting 208 menu items 208 numerical values 208 messages 1565 Emul Error Load Emul Option 273 2 Paper Jam 273 283 Staple Jam 273 32 Unsupported Print Cartridge...
User's Reference
Page 289
... Net Setup (Network Menu) 255 Stop button 208 storing print cartridge 86 print media 37, 85 Substitute Size (Paper Menu) 218 supplies label fuser cleaner 85 maintenance kit 83 print cartridge 83 Prebate 83 regular 83 Symbol Set (PCL Emul Menu) 243 symbol sets, definition 184 T taking...input tray 49 multipurpose feeder 61 tray linking 76 Tray Renumber (PCL Emul Menu) 245 troubleshooting basic printer problems 109 clearing operator panel error messages 208 display problems 110 network printing problems 119 option problems 115 optional 2000-sheet drawer 118 print quality 113 printer settings 207 ...
... Net Setup (Network Menu) 255 Stop button 208 storing print cartridge 86 print media 37, 85 Substitute Size (Paper Menu) 218 supplies label fuser cleaner 85 maintenance kit 83 print cartridge 83 Prebate 83 regular 83 Symbol Set (PCL Emul Menu) 243 symbol sets, definition 184 T taking...input tray 49 multipurpose feeder 61 tray linking 76 Tray Renumber (PCL Emul Menu) 245 troubleshooting basic printer problems 109 clearing operator panel error messages 208 display problems 110 network printing problems 119 option problems 115 optional 2000-sheet drawer 118 print quality 113 printer settings 207 ...
Technical Reference
Page 452
... Jam 3-80 Priming Failed. Retry? 3-71 Reattach Bins 3-69 Reattach Envelope Feeder 3-69 Reattach MP Feeder 3-69 Reattach Output Bin 3-69 Replace Fuser 3-71 Replace Oil Coating Roll 3-71 Replace PC Kit 3-71 Replace PC Kit To Continue 3-71 Replace Toner Cartridge 3-71 Replace Toner Cartridge To... Flash 3-64, 3-66 54 Network x Software Error 3-65 54 Par x ENA Connection Lost 3-65 54 Parallel Error 3-63 54 Ser x Fax Connection Lost 3-65 54 Serial Option 1 Error 3-63 54 Serial Option x Error 3-65 54 Standard Serial Error 3-63 54 Std Network Software Error 3-63 54 Std Par ENA Connection Lost 3-64...
... Jam 3-80 Priming Failed. Retry? 3-71 Reattach Bins 3-69 Reattach Envelope Feeder 3-69 Reattach MP Feeder 3-69 Reattach Output Bin 3-69 Replace Fuser 3-71 Replace Oil Coating Roll 3-71 Replace PC Kit 3-71 Replace PC Kit To Continue 3-71 Replace Toner Cartridge 3-71 Replace Toner Cartridge To... Flash 3-64, 3-66 54 Network x Software Error 3-65 54 Par x ENA Connection Lost 3-65 54 Parallel Error 3-63 54 Ser x Fax Connection Lost 3-65 54 Serial Option 1 Error 3-63 54 Serial Option x Error 3-65 54 Standard Serial Error 3-63 54 Std Network Software Error 3-63 54 Std Par ENA Connection Lost 3-64...
Service Manual
Page 3
... Tools required 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 Messages and error codes 2-2 Service error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error codes 2-13 User status displays 2-14 User status messages 2-17 User...
... Tools required 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 Messages and error codes 2-2 Service error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error codes 2-13 User status displays 2-14 User status messages 2-17 User...
Service Manual
Page 4
...feeder symptoms 2-36 Output expander 2-36 StapleSmart finisher 2-37 Service Checks 2-38 5-Bin mailbox service check 2-38 900 Error Code service check 2-41 950 Error Code service check 2-42 Charge roll service check 2-43 Cover closed switch/cable service check 2-44 Dead machine service... check 2-45 Duplex option service check 2-47 Envelope feeder service check 2-49 Fuser service checks 2-52 Cold fuser service check 2-52 Hot fuser service check 2-54 Fuser...
...feeder symptoms 2-36 Output expander 2-36 StapleSmart finisher 2-37 Service Checks 2-38 5-Bin mailbox service check 2-38 900 Error Code service check 2-41 950 Error Code service check 2-42 Charge roll service check 2-43 Cover closed switch/cable service check 2-44 Dead machine service... check 2-45 Duplex option service check 2-47 Envelope feeder service check 2-49 Fuser service checks 2-52 Cold fuser service check 2-52 Hot fuser service check 2-54 Fuser...
Service Manual
Page 6
... removal 4-20 Frames removals 4-20 EP frame assembly 4-20 Left side frame 4-20 Right side frame 4-22 Fuser assembly removal 4-23 vi Service Manual Check Stapler 3-26 Error Message 283 - Check Envelope Feeder 3-25 Error Message 27x Paper Jam - 4060-xxx Maintenance page count 3-17 Setting configuration ID 3-18 Restore EP Factory Defaults...
... removal 4-20 Frames removals 4-20 EP frame assembly 4-20 Left side frame 4-20 Right side frame 4-22 Fuser assembly removal 4-23 vi Service Manual Check Stapler 3-26 Error Message 283 - Check Envelope Feeder 3-25 Error Message 27x Paper Jam - 4060-xxx Maintenance page count 3-17 Setting configuration ID 3-18 Restore EP Factory Defaults...
Service Manual
Page 36
... non-recoverable except in the transfer roll area. Go to temporarily recover from the error condition. Go to "Fuser service checks" on page 2-52. 922 Fuser Error Fuser failed to "Fuser service checks" on page 2-94. 920 Fuser Error Indicates that a Tray 1 paper feed Pick Motor Stall problem has been detected.... Motor Excessive PWM 912 DC Pick Motor below standby temperature when the printer is idle. Go to "900 Error Code service check" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is idle. Reload the paper and POR the printer. 4060-...
... non-recoverable except in the transfer roll area. Go to temporarily recover from the error condition. Go to "Fuser service checks" on page 2-52. 922 Fuser Error Fuser failed to "Fuser service checks" on page 2-94. 920 Fuser Error Indicates that a Tray 1 paper feed Pick Motor Stall problem has been detected.... Motor Excessive PWM 912 DC Pick Motor below standby temperature when the printer is idle. Go to "900 Error Code service check" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is idle. Reload the paper and POR the printer. 4060-...
Service Manual
Page 37
...or the print cartridge is defective. Secure NVRAM Missing 953 NVRAM Chip Failure Indicates the NVRAM chip on page 2-52. 925 Fuser Error Wrong fuser lamp installed. Diagnostic information 2-3 Replace the system board. 950 NVRAM Mismatch Go to "Main drive service check" on page 2-... with the main drive motor. 4060-xxx Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Make sure the connector on the interconnect card connector. Go to "Fuser service checks" on the interconnect board has failed....
...or the print cartridge is defective. Secure NVRAM Missing 953 NVRAM Chip Failure Indicates the NVRAM chip on page 2-52. 925 Fuser Error Wrong fuser lamp installed. Diagnostic information 2-3 Replace the system board. 950 NVRAM Mismatch Go to "Main drive service check" on page 2-... with the main drive motor. 4060-xxx Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Make sure the connector on the interconnect card connector. Go to "Fuser service checks" on the interconnect board has failed....
Service Manual
Page 41
...of the input sensor. • Check the area of the transfer plate and input to the fuser for anything that might be any value) Explanation 84 xx 00 x1 x2 84 xx 01 x1...motor/gearbox assembly has been installed. The main motor ID failed to test the input sensor and flag for this error are : (x1=media size) • Multi sheet feeding. • A tray size sensing problem. ...from the diagnostic tests menu to identify either motor after actuating the input sensor. Diagnostic information 2-7 This error is feeding correctly from a paper source above the detected source. 84 xx 0f x1 x2 x3 84...
...of the input sensor. • Check the area of the transfer plate and input to the fuser for anything that might be any value) Explanation 84 xx 00 x1 x2 84 xx 01 x1...motor/gearbox assembly has been installed. The main motor ID failed to test the input sensor and flag for this error are : (x1=media size) • Multi sheet feeding. • A tray size sensing problem. ...from the diagnostic tests menu to identify either motor after actuating the input sensor. Diagnostic information 2-7 This error is feeding correctly from a paper source above the detected source. 84 xx 0f x1 x2 x3 84...
Service Manual
Page 43
Check for correct operation. Feed a sheet of paper, and if the same error occurs after clearing the fuser or the same error occurs when no media is a piece of the media going through the fuser assembly. • This failure can be caused by a failing exit sensor or system board. Remove ...Turn the printer off, enter the diagnostic tests menu, and select the base sensor test. This error can be caused by a broken fuser exit sensor flag. • This may be bouncing. The fuser exit sensor never actuated from the diagnostic test menu). If the media stops over the narrow media...
Check for correct operation. Feed a sheet of paper, and if the same error occurs after clearing the fuser or the same error occurs when no media is a piece of the media going through the fuser assembly. • This failure can be caused by a failing exit sensor or system board. Remove ...Turn the printer off, enter the diagnostic tests menu, and select the base sensor test. This error can be caused by a broken fuser exit sensor flag. • This may be bouncing. The fuser exit sensor never actuated from the diagnostic test menu). If the media stops over the narrow media...
Service Manual
Page 44
... retry. (x1=media size, x2=media source) 2-10 Service Manual Late feeding from a paper source when paper was in the source. This error can be caused by a defective fuser exit sensor assembly. The paper ahead of it, in the paper path, never made it past the output bin sensor or into the... xx 02 x1 x2 8E xx 06 x1 8E xx 07 x1 8E xx 08 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by the input sensor...
... retry. (x1=media size, x2=media source) 2-10 Service Manual Late feeding from a paper source when paper was in the source. This error can be caused by a defective fuser exit sensor assembly. The paper ahead of it, in the paper path, never made it past the output bin sensor or into the... xx 02 x1 x2 8E xx 06 x1 8E xx 07 x1 8E xx 08 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by the input sensor...
Service Manual
Page 45
... in time during standby. The hot roll did not change enough from the fuser temperature at standby) EN 41 xx yy -- 1 EN -- The hot roll took too long to reach. Fuser Error (fuser failed to reach standby temperature) EN 42 xx yy -- 1 EN z1 z2... in the fuser. The fuser temperature rose more than expected. Fuser Error (Fuser Cover Temperature) EN 12 xx yy -- 1 EN 2 This sub error code displays anytime that the fuser wants to reach the 'final lamp detection temperature.' Fuser Error (under temperature while at turn on . 922 Service - Fuser Error (Open Thermistor...
... in time during standby. The hot roll did not change enough from the fuser temperature at standby) EN 41 xx yy -- 1 EN -- The hot roll took too long to reach. Fuser Error (fuser failed to reach standby temperature) EN 42 xx yy -- 1 EN z1 z2... in the fuser. The fuser temperature rose more than expected. Fuser Error (Fuser Cover Temperature) EN 12 xx yy -- 1 EN 2 This sub error code displays anytime that the fuser wants to reach the 'final lamp detection temperature.' Fuser Error (under temperature while at turn on . 922 Service - Fuser Error (Open Thermistor...
Service Manual
Page 46
yy= Actual temperature zz= The temperature that the fuser was trying to the engine by the duplex system card. The exit sensor detected a sheet of time. The DC motor is detected. The DC motor experienced an acceleration error. No problem was sensed during IR clear during POST. 2-12 Service ...value) Explanation 925 Service - Status byte 4 00 01 02 03 04 05 06 07 08 0E 13 15 18 3D Explanation No duplex error. Fuser Error (Wrong Fuser Lamp Installed) Note: The following table. The motor never reached the correct operating speed. The leading edge of the sheet of paper never...
yy= Actual temperature zz= The temperature that the fuser was trying to the engine by the duplex system card. The exit sensor detected a sheet of time. The DC motor is detected. The DC motor experienced an acceleration error. No problem was sensed during IR clear during POST. 2-12 Service ...value) Explanation 925 Service - Status byte 4 00 01 02 03 04 05 06 07 08 0E 13 15 18 3D Explanation No duplex error. Fuser Error (Wrong Fuser Lamp Installed) Note: The following table. The motor never reached the correct operating speed. The leading edge of the sheet of paper never...
Service Manual
Page 63
...incompatible tray is marked defective and normal printer operations continue. The disk is installed. The Format Disk menu is necessary to replace the fuser assembly, transfer roller, charge roll, and pick rolls at this message at POR. It is not shown. An incompatible duplex option... is marked as bad and normal operation continues. This error code displays when the printer detects a defective disk. While this message. The printer detects an unsupported disk format at each 300K page...
...incompatible tray is marked defective and normal printer operations continue. The disk is installed. The Format Disk menu is necessary to replace the fuser assembly, transfer roller, charge roll, and pick rolls at this message at POR. It is not shown. An incompatible duplex option... is marked as bad and normal operation continues. This error code displays when the printer detects a defective disk. While this message. The printer detects an unsupported disk format at each 300K page...
Service Manual
Page 68
... blocks display and then they all turn on , it performs a Power-On Self Test. The fuser takes longer to the uppermost position if installed. • The duplex option is missing. • Any cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing Cartridge. 8. Ready appears on . 2. Check...comes on the display. 2-34 Service Manual The operator panel displays one and a half row of the base printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is checked...
... blocks display and then they all turn on , it performs a Power-On Self Test. The fuser takes longer to the uppermost position if installed. • The duplex option is missing. • Any cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing Cartridge. 8. Ready appears on . 2. Check...comes on the display. 2-34 Service Manual The operator panel displays one and a half row of the base printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is checked...
Service Manual
Page 69
..."Print quality-blank page." Go to "Paper feed service check" on page 2-47. Go to clear a 32-Unsupported Print Cartridge user error message. High-capacity feeder (2000-sheet) symptoms Symptom The printer does not recognize the highcapacity feeder installed. Paper feed problem with the high-...Dead machine Operator panel-one or more buttons do not work. Go to "Duplex option service check" on page 2-76. Go to "Fuser solenoid service check" on page 2-76. Diagnostic information 2-35 Operator panel-display is blank. Paper feed problems-base printer or integrated 500...
..."Print quality-blank page." Go to "Paper feed service check" on page 2-47. Go to clear a 32-Unsupported Print Cartridge user error message. High-capacity feeder (2000-sheet) symptoms Symptom The printer does not recognize the highcapacity feeder installed. Paper feed problem with the high-...Dead machine Operator panel-one or more buttons do not work. Go to "Duplex option service check" on page 2-76. Go to "Fuser solenoid service check" on page 2-76. Diagnostic information 2-35 Operator panel-display is blank. Paper feed problems-base printer or integrated 500...
Service Manual
Page 81
... is not stapled. Duplex paper jams 23x jam code 231 Rear 232 Rear 233 Rear 234 Rear 235 Front 236 Front 237 Front 238 General Error Jam location Media did not arrive at the duplex exit sensor. A piece of media is over the duplex double feed sensor. Duplex option service... during a reset. A duplexed sheet did not leave the duplex exit sensor. Media did not arrive at the duplex input sensor, but did leave the fuser exit sensor. Warning: When removing any card installed on the system board until the problem is over the duplex sensors during jam clearance, the printer...
... is not stapled. Duplex paper jams 23x jam code 231 Rear 232 Rear 233 Rear 234 Rear 235 Front 236 Front 237 Front 238 General Error Jam location Media did not arrive at the duplex exit sensor. A piece of media is over the duplex double feed sensor. Duplex option service... during a reset. A duplexed sheet did not leave the duplex exit sensor. Media did not arrive at the duplex input sensor, but did leave the fuser exit sensor. Warning: When removing any card installed on the system board until the problem is over the duplex sensors during jam clearance, the printer...
Service Manual
Page 86
... by low line voltage can sometimes be caused by turning the machine off , and remove the LVPS. Note: A 920, 921 or 922 fuser error may be cleared by an incorrectly mounted thermistor. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. Measure the AC line ... by verifying the lamp contacts on page 4-23. If the voltage is blown, replace the fuse. If the fuse is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. • The line voltage may be due to the following : • Remove the redrive assembly. • ...
... by low line voltage can sometimes be caused by turning the machine off , and remove the LVPS. Note: A 920, 921 or 922 fuser error may be cleared by an incorrectly mounted thermistor. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. Measure the AC line ... by verifying the lamp contacts on page 4-23. If the voltage is blown, replace the fuse. If the fuse is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. • The line voltage may be due to the following : • Remove the redrive assembly. • ...
Service Manual
Page 88
...change from hazardous voltage in the fuser thermistor circuit. CAUTION: There is hot. If there is correct, check each pin of excessive toner, label glue, labels, or other contaminants. If correct, go to step 4. Error code 924: Indicates an open ... Check the fuser sub error codes to step 5. If problems are working. FRU 1 Fuser cover assembly (assembly includes thermistor and thermal fuses) 2 Fuser assembly 3 Fuser to system board DC cable 4 System board 5 Fuser hot roll Fuser hot roll bearings Fuser backup roll bearings Fuser backup roll Fuser mechanical parts...
...change from hazardous voltage in the fuser thermistor circuit. CAUTION: There is hot. If there is correct, check each pin of excessive toner, label glue, labels, or other contaminants. If correct, go to step 4. Error code 924: Indicates an open ... Check the fuser sub error codes to step 5. If problems are working. FRU 1 Fuser cover assembly (assembly includes thermistor and thermal fuses) 2 Fuser assembly 3 Fuser to system board DC cable 4 System board 5 Fuser hot roll Fuser hot roll bearings Fuser backup roll bearings Fuser backup roll Fuser mechanical parts...