User's Guide
Page 119
... on an error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online ..., and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 120 • "Printhead errors" on page 120 • "Software did not install" on page 122 Troubleshooting 119
... on an error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online ..., and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 120 • "Printhead errors" on page 120 • "Software did not install" on page 122 Troubleshooting 119
User's Guide
Page 120
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 120 • "Print job does not print or is missing pages" on page 123 • "Printer ... 125 • "Cannot print through USB" on page 125 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults...
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 120 • "Print job does not print or is missing pages" on page 123 • "Printer ... 125 • "Cannot print through USB" on page 125 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults...
User's Guide
Page 122
...power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it clicks. 5 Close the printer. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then... 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the computer. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the USB cable into the wall outlet, and then...
...power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it clicks. 5 Close the printer. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then... 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the computer. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the USB cable into the wall outlet, and then...
User's Guide
Page 123
... the power supply, and then plug the power cord into the back of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE...
... the power supply, and then plug the power cord into the back of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE...
User's Guide
Page 124
...try one or more information. If the cartridges do not seem to fit, make sure the printhead is finished. A cleaning page prints. 6 Press the arrow buttons to scroll to wake up the If this problem persists, then check our Web site for updates for more of the following: MAKE SURE THE... or does not respond If the "Before you continue to have connected to Deep Clean Printhead, and then press . to Align Printer, and the press . The USB port is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control ...
...try one or more information. If the cartridges do not seem to fit, make sure the printhead is finished. A cleaning page prints. 6 Press the arrow buttons to scroll to wake up the If this problem persists, then check our Web site for updates for more of the following: MAKE SURE THE... or does not respond If the "Before you continue to have connected to Deep Clean Printhead, and then press . to Align Printer, and the press . The USB port is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control ...
User's Guide
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... ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" ...checklist does not solve the problem, then try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not ...
... ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" ...checklist does not solve the problem, then try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not ...
User's Guide
Page 180
... memory fax 91 printer printing blank pages 124 printer problems, basic solutions 119 Printer Settings 80 printer software installing 27 uninstalling 26 printer, setting as default 52 printhead aligning 116 printhead access 11 printhead error 120 printhead nozzles cleaning 117 printing collate 34 custom-size paper ...113 publications finding 7 R received history report 90 receiving faxes Auto Answer setting 84 automatically 84 manually 84 tips 84 recycling 6 Lexmark products 15 WEEE statement 163 redial attempts, fax setting 79 redial time, fax setting 79 reducing an image 57 registering fax user...
... memory fax 91 printer printing blank pages 124 printer problems, basic solutions 119 Printer Settings 80 printer software installing 27 uninstalling 26 printer, setting as default 52 printhead aligning 116 printhead access 11 printhead error 120 printhead nozzles cleaning 117 printing collate 34 custom-size paper ...113 publications finding 7 R received history report 90 receiving faxes Auto Answer setting 84 automatically 84 manually 84 tips 84 recycling 6 Lexmark products 15 WEEE statement 163 redial attempts, fax setting 79 redial time, fax setting 79 reducing an image 57 registering fax user...
User's Guide
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... transparencies 31 troubleshooting checking an unresponsive printer 119 contacting technical support 119 fax checklist 134 Service Center 119 solving basic printer problems 119 wireless network 143 troubleshooting, copy scanner unit does not close 131 troubleshooting, copy and scan cannot scan to computer over...incorrect language appears on display 120 page does not print 123 printer does not respond 124 printer printing blank pages 124 printhead error 120 software did not install 122 troubleshooting, wireless cannot print over wireless network 144 changing wireless settings after installation (...
... transparencies 31 troubleshooting checking an unresponsive printer 119 contacting technical support 119 fax checklist 134 Service Center 119 solving basic printer problems 119 wireless network 143 troubleshooting, copy scanner unit does not close 131 troubleshooting, copy and scan cannot scan to computer over...incorrect language appears on display 120 page does not print 123 printer does not respond 124 printer printing blank pages 124 printhead error 120 software did not install 122 troubleshooting, wireless cannot print over wireless network 144 changing wireless settings after installation (...
Quick Reference
Page 4
...instead of the paper. Conserving energy • Activate Eco-Mode. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software CD and on how to a computer program, ...are mostly text. • Use High Yield cartridges. Help using the "Clean Printhead" and "Deep Clean Printhead" features. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions ...
...instead of the paper. Conserving energy • Activate Eco-Mode. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software CD and on how to a computer program, ...are mostly text. • Use High Yield cartridges. Help using the "Clean Printhead" and "Deep Clean Printhead" features. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions ...
Quick Reference
Page 20
... and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 20 • "Printhead errors" on page 21 • "Software did not install" on page 22 • "Print job does not print or is missing pages" on page... off, wait about 10 seconds, and then turn the printer back on the computer screen. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 ...
... and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 20 • "Printhead errors" on page 21 • "Software did not install" on page 22 • "Print job does not print or is missing pages" on page... off, wait about 10 seconds, and then turn the printer back on the computer screen. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 ...
Quick Reference
Page 21
... not resolve the error, then contact technical support. 21 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on . Note: Do not release and until it clicks. 2 WI F I ..., indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the...
... not resolve the error, then contact technical support. 21 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on . Note: Do not release and until it clicks. 2 WI F I ..., indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the...
Quick Reference
Page 22
... sure the printer is wirelessly connected, see the Wireless troubleshooting section. You may have problems, then try another USB port on the computer. If the cable is damaged, then use a new one or more of the printhead. 3 Close the printer. Note: If you continue to have connected to a defective... open , choose File > Print. 2 From the printer pop-up menu, choose your printer does not appear on the printer. You may have problems, then try another USB port on the computer. Note: If you continue to have connected to a defective port. REMOVE AND RECONNECT THE USB CABLE...
... sure the printer is wirelessly connected, see the Wireless troubleshooting section. You may have problems, then try another USB port on the computer. If the cable is damaged, then use a new one or more of the printhead. 3 Close the printer. Note: If you continue to have connected to a defective... open , choose File > Print. 2 From the printer pop-up menu, choose your printer does not appear on the printer. You may have problems, then try another USB port on the computer. Note: If you continue to have connected to a defective port. REMOVE AND RECONNECT THE USB CABLE...
Quick Reference
Page 23
.... 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to fit, make sure the printhead is enabled. Note: Do not remove the alignment page until printing is printing blank pages Blank pages may be communicating. Note: If you troubleshoot"... checklist does not solve the problem, then try another USB port on page 10 for your printer software or firmware. You may not be caused by improperly installed ink ...
.... 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to fit, make sure the printhead is enabled. Note: Do not remove the alignment page until printing is printing blank pages Blank pages may be communicating. Note: If you troubleshoot"... checklist does not solve the problem, then try another USB port on page 10 for your printer software or firmware. You may not be caused by improperly installed ink ...
Quick Reference
Page 26
... 23 cannot print through USB 23 cartridges, ink ordering 10 checking an unresponsive printer 20 checklist before you troubleshoot 20 cleaning printhead nozzles 12 Color/Black button 8 conserving energy, ink, and paper 4 copies making 17 Copy button 7 copy job canceling... does not respond 23 printer features 5 printer models 5 printer printing blank pages 23 printer problems, basic solutions 20 printer software installing 12 printhead aligning 11 printhead access 6 printhead error 21 printhead nozzles cleaning 12 printing documents 15 documents from memory card or flash drive 16 network setup ...
... 23 cannot print through USB 23 cartridges, ink ordering 10 checking an unresponsive printer 20 checklist before you troubleshoot 20 cleaning printhead nozzles 12 Color/Black button 8 conserving energy, ink, and paper 4 copies making 17 Copy button 7 copy job canceling... does not respond 23 printer features 5 printer models 5 printer printing blank pages 23 printer problems, basic solutions 20 printer software installing 12 printhead aligning 11 printhead access 6 printhead error 21 printhead nozzles cleaning 12 printing documents 15 documents from memory card or flash drive 16 network setup ...
Quick Reference
Page 27
... USB 23 incorrect language appears on display 20 page does not print 22 printer does not respond 23 printer printing blank pages 23 printhead error 21 software did not install 22 software Service Center 20 software did not install 22 Start button 8 supported memory cards and ...24 tips for copying 17 scanning 18 troubleshooting checking an unresponsive printer 20 contacting technical support 20 Service Center 20 solving basic printer problems 20 troubleshooting, print cannot delete documents from print queue 23 troubleshooting, setup cannot print through USB 23 incorrect language appears on ...
... USB 23 incorrect language appears on display 20 page does not print 22 printer does not respond 23 printer printing blank pages 23 printhead error 21 software did not install 22 software Service Center 20 software did not install 22 Start button 8 supported memory cards and ...24 tips for copying 17 scanning 18 troubleshooting checking an unresponsive printer 20 contacting technical support 20 Service Center 20 solving basic printer problems 20 troubleshooting, print cannot delete documents from print queue 23 troubleshooting, setup cannot print through USB 23 incorrect language appears on ...