User Guide
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... the exterior of the printer...123 Cleaning the scanner glass...123 Troubleshooting 124 Before you troubleshoot...124 Using the Service Center to solve printer problems 124 If Troubleshooting does not solve your problem 124 Setup troubleshooting...124 Jams and misfeeds troubleshooting...130 Print troubleshooting...132 Copy and scan troubleshooting...134 Fax troubleshooting...136 Memory card troubleshooting...143 Network troubleshooting...144 Notices 163...
... the exterior of the printer...123 Cleaning the scanner glass...123 Troubleshooting 124 Before you troubleshoot...124 Using the Service Center to solve printer problems 124 If Troubleshooting does not solve your problem 124 Setup troubleshooting...124 Jams and misfeeds troubleshooting...130 Print troubleshooting...132 Copy and scan troubleshooting...134 Fax troubleshooting...136 Memory card troubleshooting...143 Network troubleshooting...144 Notices 163...
User Guide
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... with fewer cartridges. • Clean the printhead. To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also available ...on the Lexmark Web site at www.lexmark.com/publications/. Follow the instructions to print documents using less...
... with fewer cartridges. • Clean the printhead. To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also available ...on the Lexmark Web site at www.lexmark.com/publications/. Follow the instructions to print documents using less...
User Guide
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... • Store where purchased In the US, call us at support.lexmark.com. • Rest of operation for ? Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation •... or country can be found on the Support Web site (support.lexmark.com) or on your printer. Lexmark Support Web site-support.lexmark.com Note: Select your region, and then select your printer 8 About your product to view context-sensitive information. Click to view...
... • Store where purchased In the US, call us at support.lexmark.com. • Rest of operation for ? Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation •... or country can be found on the Support Web site (support.lexmark.com) or on your printer. Lexmark Support Web site-support.lexmark.com Note: Select your region, and then select your printer 8 About your product to view context-sensitive information. Click to view...
User Guide
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... the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Note: Your printer may be prompted to install this program from Windows. Using the printer software 20 Note: This program is installed automatically with a document open and then click Properties, a Printing Preferences dialog appears. Use the Lexmark Fast...
... the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Note: Your printer may be prompted to install this program from Windows. Using the printer software 20 Note: This program is installed automatically with a document open and then click Properties, a Printing Preferences dialog appears. Use the Lexmark Fast...
User Guide
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... Card Reader (referred to the computer over a network. Using the printer software 21 Printer Services dialog (not available in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop...
... Card Reader (referred to the computer over a network. Using the printer software 21 Printer Services dialog (not available in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop...
User Guide
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How can hear a dial tone on the line and through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on page 137. Make sure the printer is connected properly to the telephone line 1 While the printer is not set to Off, especially if you can I adjust the speaker volume on the...
How can hear a dial tone on the line and through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on page 137. Make sure the printer is connected properly to the telephone line 1 While the printer is not set to Off, especially if you can I adjust the speaker volume on the...
User Guide
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... USB, Ethernet, and wireless connections (Windows only) You can change the way you encounter difficulties during wireless configuration. See related topics on troubleshooting specific connection types if you access your printer, depending on the computer screen to the computer for wireless access. It is not possible to use to set up the...
... USB, Ethernet, and wireless connections (Windows only) You can change the way you encounter difficulties during wireless configuration. See related topics on troubleshooting specific connection types if you access your printer, depending on the computer screen to the computer for wireless access. It is not possible to use to set up the...
User Guide
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... does not appear after a minute, then click the CD icon on the desktop. 5 Double-click the Lexmark Extras folder. 6 Double-click Lexmark Setup Assistant. 7 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during wireless configuration. Using the printer wirelessly Select the connection type that describes how you currently access your...
... does not appear after a minute, then click the CD icon on the desktop. 5 Double-click the Lexmark Extras folder. 6 Double-click Lexmark Setup Assistant. 7 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during wireless configuration. Using the printer wirelessly Select the connection type that describes how you currently access your...
User Guide
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.... 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to locate and solve the problem (Windows only). •...; Turn the printer off, wait about 10 seconds, and then turn the printer back on an error message dialog, ...
.... 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to locate and solve the problem (Windows only). •...; Turn the printer off, wait about 10 seconds, and then turn the printer back on an error message dialog, ...
User Guide
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...not solve the problem, then try one or more of the following : Troubleshooting 125 • "Print job does not print or is missing pages" on page 127 • "Printer is printing blank pages" on page 128 • "Printer is busy or does not respond" on page 128 • "Cannot... print through USB" on page 129 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press...
...not solve the problem, then try one or more of the following : Troubleshooting 125 • "Print job does not print or is missing pages" on page 127 • "Printer is printing blank pages" on page 128 • "Printer is busy or does not respond" on page 128 • "Cannot... print through USB" on page 129 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press...
User Guide
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Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 126 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 126 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead.
User Guide
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... the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try removing and...
... the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try removing and...
User Guide
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... or more of the computer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. If the cartridges do not seem to Deep Clean Printhead, and then press . Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing...light is blinking on page 12 for any obvious damage. Troubleshooting 128 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is in Power Saver mode. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for more...
... or more of the computer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. If the cartridges do not seem to Deep Clean Printhead, and then press . Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing...light is blinking on page 12 for any obvious damage. Troubleshooting 128 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is in Power Saver mode. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for more...
User Guide
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... them to get other jobs to print, then the computer and printer may not be communicating. If the printer will not come out of Power Saver mode, then reset the power: 1 Unplug the power cord from the print queue If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug... the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of...
... them to get other jobs to print, then the computer and printer may not be communicating. If the printer will not come out of Power Saver mode, then reset the power: 1 Unplug the power cord from the print queue If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug... the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of...
User Guide
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Troubleshooting 130 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit. Paper jam in the printer Note: The parts inside the printer are sensitive. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of ... on page 132 Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 130 • "Paper jam in the duplex unit" on page 130 • "Paper jam in the ADF (selected models ...
Troubleshooting 130 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit. Paper jam in the printer Note: The parts inside the printer are sensitive. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of ... on page 132 Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 130 • "Paper jam in the duplex unit" on page 130 • "Paper jam in the ADF (selected models ...
User Guide
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2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Note: Be careful not to tear the paper while removing it out. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 131
2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Note: Be careful not to tear the paper while removing it out. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 131
User Guide
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...PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 133 • "Streaks or lines on printed image" on your printer model. 4 From your paper or specialty media. Note: Be careful not to ...tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on page 133 Troubleshooting 132 Paper or specialty media misfeeds These are not sure...
...PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 133 • "Streaks or lines on printed image" on your printer model. 4 From your paper or specialty media. Note: Be careful not to ...tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on page 133 Troubleshooting 132 Paper or specialty media misfeeds These are not sure...
User Guide
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... solve the problem, then try one or more of the Print Setup tab, select Borderless. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED Troubleshooting 133 • "Print speed is slow" on page 134 • "Computer slows down when printing" on a 4 x 6 photo card, then choose...
... solve the problem, then try one or more of the Print Setup tab, select Borderless. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED Troubleshooting 133 • "Print speed is slow" on page 134 • "Computer slows down when printing" on a 4 x 6 photo card, then choose...
User Guide
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... DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on page 136 Troubleshooting 134 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED •...your system. Try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. ADD MEMORY Consider purchasing ...
... DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on page 136 Troubleshooting 134 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED •...your system. Try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. ADD MEMORY Consider purchasing ...
User Guide
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...Request timed out" displays. • Your computer might not be connected to the network. • You may need to change the settings of the printer. The Command Prompt window opens. 5 Type ping followed by printing a network setup page. Run the Wireless Setup Utility again. In the TCP/IP...YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER For Windows users 1 Obtain the printer IP address by printing a network setup page. 2 Click , or click Start and then click Run. 3 In the Start Search or Run box, type cmd. 4 Press Enter, or click OK. Troubleshooting 156 This ensures that your ...
...Request timed out" displays. • Your computer might not be connected to the network. • You may need to change the settings of the printer. The Command Prompt window opens. 5 Type ping followed by printing a network setup page. Run the Wireless Setup Utility again. In the TCP/IP...YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER For Windows users 1 Obtain the printer IP address by printing a network setup page. 2 Click , or click Start and then click Run. 3 In the Start Search or Run box, type cmd. 4 Press Enter, or click OK. Troubleshooting 156 This ensures that your ...