User Guide
Page 4
... of the printer...114 Cleaning the scanner glass...114 Troubleshooting 115 Before you troubleshoot...115 Using the Service Center to solve printer problems 115 If Troubleshooting does not solve your problem 115 Setup troubleshooting...115 Jams and misfeeds troubleshooting...121 Print troubleshooting...124 Copy and scan troubleshooting...126 Fax troubleshooting...128 Memory...
... of the printer...114 Cleaning the scanner glass...114 Troubleshooting 115 Before you troubleshoot...115 Using the Service Center to solve printer problems 115 If Troubleshooting does not solve your problem 115 Setup troubleshooting...115 Jams and misfeeds troubleshooting...121 Print troubleshooting...124 Copy and scan troubleshooting...126 Fax troubleshooting...128 Memory...
User Guide
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..., other replacement parts. To avoid injury, use of the paper path. Inspect the power cord regularly for clearing a paper jam. The safety features of such problems. Remove the power cord from the printer before inspecting it. Do not subject the power cord to meet strict global safety standards with this area...
..., other replacement parts. To avoid injury, use of the paper path. Inspect the power cord regularly for clearing a paper jam. The safety features of such problems. Remove the power cord from the printer before inspecting it. Do not subject the power cord to meet strict global safety standards with this area...
User Guide
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... printer's environmental impact even further. About your printer Thank you for 10 minutes. • Select the lowest Power Saver timeout. If you do encounter any problems along the way, one side of time (the Power Saver timeout). • Share your printer's environmental impact We are committed to protecting the environment and...
... printer's environmental impact even further. About your printer Thank you for 10 minutes. • Select the lowest Power Saver timeout. If you do encounter any problems along the way, one side of time (the Power Saver timeout). • Share your printer's environmental impact We are committed to protecting the environment and...
User Guide
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...; Troubleshooting and solving problems User's Guide The User's Guide is also available on your prints. These modes can be used to request a postage-paid bag. • Recycle the product packaging. • Recycle your old printer instead of your printer model • Caring for reuse or recycling through the Lexmark Cartridge Collection Program...
...; Troubleshooting and solving problems User's Guide The User's Guide is also available on your prints. These modes can be used to request a postage-paid bag. • Recycle the product packaging. • Recycle your old printer instead of your printer model • Caring for reuse or recycling through the Lexmark Cartridge Collection Program...
User Guide
Page 24
... printer program folder from the list. 3 Select the uninstall option. 4 Follow the instructions on the computer screen. Using the printer software 24 If you encountered problems while installing, or if your printer does not appear in complete, restart your computer. Reinstalling the printer software When you send a print job, then try...
... printer program folder from the list. 3 Select the uninstall option. 4 Follow the instructions on the computer screen. Using the printer software 24 If you encountered problems while installing, or if your printer does not appear in complete, restart your computer. Reinstalling the printer software When you send a print job, then try...
User Guide
Page 84
... telephone numbers on the back of the printer, plug an analog telephone into a second wall jack, and then listen for a dial tone. If you encounter problems sending and receiving faxes, then make sure you hear a dial tone, then the telephone line is also called Ident-a-Call, Smart Ring, Teen Ring, RingMaster...
... telephone numbers on the back of the printer, plug an analog telephone into a second wall jack, and then listen for a dial tone. If you encounter problems sending and receiving faxes, then make sure you hear a dial tone, then the telephone line is also called Ident-a-Call, Smart Ring, Teen Ring, RingMaster...
User Guide
Page 106
... you how strongly the computer is poor wireless signal quality. MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER If the printer is a problem between your access point and the printer, try one or more likely it may drop during configuration. This distance could be weaker. Try double-clicking...
... you how strongly the computer is poor wireless signal quality. MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER If the printer is a problem between your access point and the printer, try one or more likely it may drop during configuration. This distance could be weaker. Try double-clicking...
User Guide
Page 107
Turn off potential sources of objects absorb enough to cause communications problems. Place your Web browser. Avoid using microwaves and cordless phones when printing over your network. ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the ..., look for SSID. If you copy it can be able to come and go. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal. These sources of interference can cause printing issues that the computer is already connected to : a Type the IP address of your...
Turn off potential sources of objects absorb enough to cause communications problems. Place your Web browser. Avoid using microwaves and cordless phones when printing over your network. ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the ..., look for SSID. If you copy it can be able to come and go. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal. These sources of interference can cause printing issues that the computer is already connected to : a Type the IP address of your...
User Guide
Page 115
...off, wait about 10 seconds, and then turn the printer back on. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the... necessary. • Use the Service Center to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live...
...off, wait about 10 seconds, and then turn the printer back on. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the... necessary. • Use the Service Center to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live...
User Guide
Page 116
Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 116 Printhead errors If the "Before you have set the Power Saver timeout in the Setup ... 120 • "Cannot print through USB" on page 120 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults...
Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 116 Printhead errors If the "Before you have set the Power Saver timeout in the Setup ... 120 • "Cannot print through USB" on page 120 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults...
User Guide
Page 118
...following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the printer. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The cartridges should click firmly into the wall outlet, and then turn on , and then open ... wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the following : MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX TEMPORARILY DISABLE SECURITY PROGRAMS IN...
...following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the printer. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The cartridges should click firmly into the wall outlet, and then turn on , and then open ... wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the following : MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX TEMPORARILY DISABLE SECURITY PROGRAMS IN...
User Guide
Page 120
... stuck in Power Saver mode. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of...power cord into the USB port of the following: CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. If this problem persists, then check our Web site for updates for any obvious damage. Troubleshooting 120 Printer is in the print queue and cannot delete them to...
... stuck in Power Saver mode. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of...power cord into the USB port of the following: CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. If this problem persists, then check our Web site for updates for any obvious damage. Troubleshooting 120 Printer is in the print queue and cannot delete them to...
User Guide
Page 124
... lines on printed image" on page 126 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of the...
... lines on printed image" on page 126 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of the...
User Guide
Page 125
... A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE Troubleshooting 125 Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size... not remove the streaks or lines on a 4 x 6 photo card, then choose US 4 x 6 in the name. For example, if you troubleshoot" checklist does not solve the problem, then try one or more RAM.
... A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE Troubleshooting 125 Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size... not remove the streaks or lines on a 4 x 6 photo card, then choose US 4 x 6 in the name. For example, if you troubleshoot" checklist does not solve the problem, then try one or more RAM.
User Guide
Page 126
Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not ...; "Copier or scanner does not respond" on page 128 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE...
Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not ...; "Copier or scanner does not respond" on page 128 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE...
User Guide
Page 127
...SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Troubleshooting ...127 RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the ...
...SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Troubleshooting ...127 RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the ...
User Guide
Page 128
... a dial tone, then check the other items on page 82 Fax troubleshooting checklist Before you troubleshoot, use the following checklist to solve most fax problems: • Check the dial tone to the correct ports. • Make sure that the telephone line is working . Answering machine - Splitter ...VoIP adapter - Cable modem Troubleshooting 128 Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE ...
... a dial tone, then check the other items on page 82 Fax troubleshooting checklist Before you troubleshoot, use the following checklist to solve most fax problems: • Check the dial tone to the correct ports. • Make sure that the telephone line is working . Answering machine - Splitter ...VoIP adapter - Cable modem Troubleshooting 128 Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE ...
User Guide
Page 129
... the printer is connected to scan the document again if the fax fails. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you do not hear...
... the printer is connected to scan the document again if the fax fails. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you do not hear...
User Guide
Page 131
... arrow buttons to view the prefix. 6 If the prefix is an analog device. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one number on the telephone line). • The printer picks up on whether the printer is connected to its own fax line or...
... arrow buttons to view the prefix. 6 If the prefix is an analog device. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one number on the telephone line). • The printer picks up on whether the printer is connected to its own fax line or...
User Guide
Page 132
... fax settings in so that appears on the display. Troubleshooting 132 In some countries, you cannot send a fax without sender information. There may have been a problem with the printer software only if you select it on the printer control panel Error Message: Remote Fax Error What it . MAKE SURE THAT YOU...
... fax settings in so that appears on the display. Troubleshooting 132 In some countries, you cannot send a fax without sender information. There may have been a problem with the printer software only if you select it on the printer control panel Error Message: Remote Fax Error What it . MAKE SURE THAT YOU...