User's Guide
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Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
User's Guide
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... on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads... folder or on the desktop, depending on your region or country can be found on the Support Web site (http://support.lexmark.com) or on the store receipt and the back of operation for ? About your product to view context-sensitive information. ...
... on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads... folder or on the desktop, depending on your region or country can be found on the Support Web site (http://support.lexmark.com) or on the store receipt and the back of operation for ? About your product to view context-sensitive information. ...
User's Guide
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... printer model. Notes: • This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Scan a document and produce text that you can...Using the printer software 20 Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order supplies. • ...
... printer model. Notes: • This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Scan a document and produce text that you can...Using the printer software 20 Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order supplies. • ...
User's Guide
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... (in Mac OS X version 10.5 or earlier) (referred to as All-In-One Center) Printer Settings (in Mac OS X version 10.6) or Lexmark AIO Setup Utility (in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click the application that you purchased. Note:... Mac OS X version 10.5 or earlier) (referred to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of copies to use. Note: Your printer may not come with ...
... (in Mac OS X version 10.5 or earlier) (referred to as All-In-One Center) Printer Settings (in Mac OS X version 10.6) or Lexmark AIO Setup Utility (in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click the application that you purchased. Note:... Mac OS X version 10.5 or earlier) (referred to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of copies to use. Note: Your printer may not come with ...
User's Guide
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... to set up your printer, depending on the computer screen. For Macintosh users 1 From the Applications folder in the Finder, or from any device on troubleshooting specific connection types if you want to use WPS to a wireless network. If you encounter difficulties during configuration.
... to set up your printer, depending on the computer screen. For Macintosh users 1 From the Applications folder in the Finder, or from any device on troubleshooting specific connection types if you want to use WPS to a wireless network. If you encounter difficulties during configuration.
User's Guide
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See related topics on troubleshooting-specific connection types if you access your printer depending on your needs. b Click Add. Note: You can change the way you encounter difficulties during configuration. ... during wireless configuration. Networking 72 If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen for one end of a USB cable to the USB port on the back of connection. The...
See related topics on troubleshooting-specific connection types if you access your printer depending on your needs. b Click Add. Note: You can change the way you encounter difficulties during configuration. ... during wireless configuration. Networking 72 If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen for one end of a USB cable to the USB port on the back of connection. The...
User's Guide
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... not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. ...and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a ...
... not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. ...and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a ...
User's Guide
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... does not solve the problem, then try one or more of the following : Troubleshooting 91 Note: If you have set the Power Saver timeout in the Setup menu, then press and hold down and , and then press and release ... from the print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the...
... does not solve the problem, then try one or more of the following : Troubleshooting 91 Note: If you have set the Power Saver timeout in the Setup menu, then press and hold down and , and then press and release ... from the print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the...
User's Guide
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Troubleshooting 92 Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead.
Troubleshooting 92 Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead.
User's Guide
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... File > Print. 2 From the printer pop-up menu, choose your printer, and then click Print. The USB port is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly... obvious damage. Note: If you reinstall the software, do the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the computer. Troubleshooting 93
... File > Print. 2 From the printer pop-up menu, choose your printer, and then click Print. The USB port is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly... obvious damage. Note: If you reinstall the software, do the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the computer. Troubleshooting 93
User's Guide
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... caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Note: Make sure the printer is damaged, then use a new one minute, reconnect the power cord into the power supply, and then... the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the wall outlet. 4 Turn on the printer. Troubleshooting 94 Note: If you continue to have connected to fit, make sure the printhead is properly seated, and then try another USB port on ...
... caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Note: Make sure the printer is damaged, then use a new one minute, reconnect the power cord into the power supply, and then... the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the wall outlet. 4 Turn on the printer. Troubleshooting 94 Note: If you continue to have connected to fit, make sure the printhead is properly seated, and then try another USB port on ...
User's Guide
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..., then check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the following : MAKE SURE THE PRINTER IS NOT IN... into the back of Power Saver mode, then reset the power: to print, then the computer and printer may not be communicating. Press printer. Troubleshooting 95 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is finished. Cannot delete documents from the print queue If you...
..., then check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the following : MAKE SURE THE PRINTER IS NOT IN... into the back of Power Saver mode, then reset the power: to print, then the computer and printer may not be communicating. Press printer. Troubleshooting 95 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is finished. Cannot delete documents from the print queue If you...
User's Guide
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Troubleshooting 96 The USB port is enabled. Note: If you continue to have connected to check for jammed paper. If USB Host Controller and USB Root ... Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper jam in the duplex...
Troubleshooting 96 The USB port is enabled. Note: If you continue to have connected to check for jammed paper. If USB Host Controller and USB Root ... Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper jam in the duplex...
User's Guide
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... then gently pull it . 3 Press to turn the printer back on . Paper jam in the paper support Note: The parts inside the printer are sensitive. Troubleshooting 97 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit.
... then gently pull it . 3 Press to turn the printer back on . Paper jam in the paper support Note: The parts inside the printer are sensitive. Troubleshooting 97 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit.
User's Guide
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...printed image" on page 99 • "Print speed is the printable side, see the instructions that came with the print side faceup. (If you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the paper.) • Check...only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of the following : Troubleshooting 98 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page If the "Before you are possible ...
...printed image" on page 99 • "Print speed is the printable side, see the instructions that came with the print side faceup. (If you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the paper.) • Check...only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of the following : Troubleshooting 98 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page If the "Before you are possible ...
User's Guide
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...or lines on the File menu, then go to step 3. If there is no Page Setup item on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. d Select an orientation, and then... Macintosh users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 Otherwise, set them: a From the Printer pop-up menu, choose a paper size that has "(Borderless)" in its name. c From the Paper Size pop-up...
...or lines on the File menu, then go to step 3. If there is no Page Setup item on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. d Select an orientation, and then... Macintosh users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 Otherwise, set them: a From the Printer pop-up menu, choose a paper size that has "(Borderless)" in its name. c From the Paper Size pop-up...
User's Guide
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... the streaks or lines on the printed image, then contact technical support. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. •... TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. Troubleshooting 100 CHECK THE INK LEVELS Replace low or empty ink cartridges.
... the streaks or lines on the printed image, then contact technical support. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. •... TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. Troubleshooting 100 CHECK THE INK LEVELS Replace low or empty ink cartridges.
User's Guide
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..." on page 103 • "Cannot scan to a computer over a network" on page 103 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER... THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 101 • "Scanner unit does not close 1 Lift the scanner unit. 2 Remove ...
..." on page 103 • "Cannot scan to a computer over a network" on page 103 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER... THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 101 • "Scanner unit does not close 1 Lift the scanner unit. 2 Remove ...
User's Guide
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...USB cable for any obvious damage. Otherwise, the correct menu bar does not appear. You may have connected to : Scan Center > Preferences > General tab Troubleshooting 102 MAKE SURE "ENABLE NETWORK SCAN TO COMPUTER" IS SELECTED IN THE GENERAL TAB OF THE SCAN CENTER (MACINTOSH ONLY) Notes: • This is ... bar, navigate to a defective port. If the cable is marked with . Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE...
...USB cable for any obvious damage. Otherwise, the correct menu bar does not appear. You may have connected to : Scan Center > Preferences > General tab Troubleshooting 102 MAKE SURE "ENABLE NETWORK SCAN TO COMPUTER" IS SELECTED IN THE GENERAL TAB OF THE SCAN CENTER (MACINTOSH ONLY) Notes: • This is ... bar, navigate to a defective port. If the cable is marked with . Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE...
User's Guide
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... problems: • Make sure that the memory card you are using can be used in Mac OS X version 10.6. • If you troubleshoot, use the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON... card or flash drive" on page 104 • "Photos do not transfer from a memory card across a wireless network" on page 104 Memory card troubleshooting checklist Before you have several applications open, then make sure that the Scan Center is not damaged. • Make sure memory card contains supported file...
... problems: • Make sure that the memory card you are using can be used in Mac OS X version 10.6. • If you troubleshoot, use the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON... card or flash drive" on page 104 • "Photos do not transfer from a memory card across a wireless network" on page 104 Memory card troubleshooting checklist Before you have several applications open, then make sure that the Scan Center is not damaged. • Make sure memory card contains supported file...