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...information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors-paper jams 2-12 Additional information-primary codes 2-13 Additional information-secondary error codes 2-24 Service codes 2-36 ...) sequence 2-50 Overview of the operator panel and menus 2-51 Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55 Paper jam messages 2-64 Table of...
...information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors-paper jams 2-12 Additional information-primary codes 2-13 Additional information-secondary error codes 2-24 Service codes 2-36 ...) sequence 2-50 Overview of the operator panel and menus 2-51 Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55 Paper jam messages 2-64 Table of...
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See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release to reset the printer. 1-2 Service Manual twice quickly to...
See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release to reset the printer. 1-2 Service Manual twice quickly to...
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...the display, there may appear with more detailed information. Diagnostics-E238, E240, and E240n 2-3 However, if you usually return to the printer and all initial level light patterns have secondary patterns; All service errors are indicated by all the information you send data to the first...\ &RGHV Note: If you need. If you double-click a third time, you double-click on page 2-40) indicate specific errors. Not all lights flash immediately, and double-clicking does not change . Contact the next level of support. The secondary code indicates an area or function...
...the display, there may appear with more detailed information. Diagnostics-E238, E240, and E240n 2-3 However, if you usually return to the printer and all initial level light patterns have secondary patterns; All service errors are indicated by all the information you send data to the first...\ &RGHV Note: If you need. If you double-click a third time, you double-click on page 2-40) indicate specific errors. Not all lights flash immediately, and double-clicking does not change . Contact the next level of support. The secondary code indicates an area or function...
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Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
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Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
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Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
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Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
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Diagnostics-E238, E240, and E240n 2-13 For service information, see "Service codes" on page 2-36. Action • Send a print job. • Press to print the menu settings pages for more ...; Press and hold to clear them. 4511-xxx Additional information-primary codes The following tables explain the primary light patterns, or codes, and secondary error codes, what they mean and how to reset the printer. Ready / Power Saver Light pattern Meaning • Printer ready to receive and process data. • Printer is included.
Diagnostics-E238, E240, and E240n 2-13 For service information, see "Service codes" on page 2-36. Action • Send a print job. • Press to print the menu settings pages for more ...; Press and hold to clear them. 4511-xxx Additional information-primary codes The following tables explain the primary light patterns, or codes, and secondary error codes, what they mean and how to reset the printer. Ready / Power Saver Light pattern Meaning • Printer ready to receive and process data. • Printer is included.
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... valid. • Download valid network code to the internal print server. • Press twice quickly to clear. Invalid engine code / Invalid network code 4511-xxx Light pattern Meaning Action The code in an internal print server has not been programmed, or the programmed code is being loaded into the engine or... firmware code flash. Wait for the message to see the secondary error code. When the printer has finished loading the code, it performs a soft reset. Diagnostics-E238...
... valid. • Download valid network code to the internal print server. • Press twice quickly to clear. Invalid engine code / Invalid network code 4511-xxx Light pattern Meaning Action The code in an internal print server has not been programmed, or the programmed code is being loaded into the engine or... firmware code flash. Wait for the message to see the secondary error code. When the printer has finished loading the code, it performs a soft reset. Diagnostics-E238...
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Diagnostics-E238, E240, and E240n 2-23 Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, or insufficient to defragment flash memory. • A page is too complex to ...print or is shorter than the set page margins. • Resolution of a formatted page is reduced to 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Press twice quickly to clear the secondary message. See "Additional information-secondary...
Diagnostics-E238, E240, and E240n 2-23 Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, or insufficient to defragment flash memory. • A page is too complex to ...print or is shorter than the set page margins. • Resolution of a formatted page is reduced to 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Press twice quickly to clear the secondary message. See "Additional information-secondary...
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The fuser should be inspected. Paper jams as the paper is exiting the printer. Diagnostics-E238, E240, and E240n 2-25 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor. occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Action Check the paper path for obstacles.
The fuser should be inspected. Paper jams as the paper is exiting the printer. Diagnostics-E238, E240, and E240n 2-25 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor. occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Action Check the paper path for obstacles.
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... fonts or macros. - Reduce the complexity of the page by reducing the amount of the print data may be lost). • To avoid this error in the manual feeder. Clear the paper jam. Set Page Protect to clear the message and continue processing the print job (some of text or... graphics on in the Local Printer Setup Utility. • Install additional printer memory. Diagnostics-E238, E240, and E240n 2-27 Paper jam in the manual feeder (251 error) 4511-xxx Light pattern Meaning Action A paper jam has occurred in the future: -
... fonts or macros. - Reduce the complexity of the page by reducing the amount of the print data may be lost). • To avoid this error in the manual feeder. Clear the paper jam. Set Page Protect to clear the message and continue processing the print job (some of text or... graphics on in the Local Printer Setup Utility. • Install additional printer memory. Diagnostics-E238, E240, and E240n 2-27 Paper jam in the manual feeder (251 error) 4511-xxx Light pattern Meaning Action A paper jam has occurred in the future: -
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Insufficient printer memory Light pattern Meaning Action The printer does not have enough memory to save the data in the buffer. • Press to continue printing the job. • ... print job, turn off the printer and install additional memory. Action Replace the cartridge with a cartridge from the same region as the printer. Print cartridge errors (continued) 4511-xxx Light pattern Meaning 42 Error-The print cartridge was manufactured for a different geographic region than the printer. Diagnostics-E238...
Insufficient printer memory Light pattern Meaning Action The printer does not have enough memory to save the data in the buffer. • Press to continue printing the job. • ... print job, turn off the printer and install additional memory. Action Replace the cartridge with a cartridge from the same region as the printer. Print cartridge errors (continued) 4511-xxx Light pattern Meaning 42 Error-The print cartridge was manufactured for a different geographic region than the printer. Diagnostics-E238...
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...to cancel the print job. • Press and hold to reset the printer. • To avoid this error in the tray, or there is a problem feeding the media. • Make sure the print media ...to print the formatted data. Simplify the print job. Install additional printer memory. Diagnostics-E238, E240, and E240n 2-33 Reduce the complexity of the page by reducing the amount of text or graphics on... the page and deleting unnecessary downloaded fonts or macros. - Memory full Light pattern Short paper Light ...
...to cancel the print job. • Press and hold to reset the printer. • To avoid this error in the tray, or there is a problem feeding the media. • Make sure the print media ...to print the formatted data. Simplify the print job. Install additional printer memory. Diagnostics-E238, E240, and E240n 2-33 Reduce the complexity of the page by reducing the amount of text or graphics on... the page and deleting unnecessary downloaded fonts or macros. - Memory full Light pattern Short paper Light ...
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4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
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.... Unplug the product before you are working. Code 917 indicates a problem in tray 2 motor. Code 914 indicates an error in the transfer roll circuitry. Check the continuity from hazardous voltage in the area of the transfer roll. Service tertiary... error codes-transfer roll Service secondary codes- 91x Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41
.... Unplug the product before you are working. Code 917 indicates a problem in tray 2 motor. Code 914 indicates an error in the transfer roll circuitry. Check the continuity from hazardous voltage in the area of the transfer roll. Service tertiary... error codes-transfer roll Service secondary codes- 91x Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41
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4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
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4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
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... print a menu settings page, the problem is on (E238, E240, E240n). Toner Low light is on (E238, E240, E240n). If you cannot print a menu settings page, contact the next level of support. - The Toner Low light is blinking, and the Error light is one of the following: • Computer • Software program...but nothing prints. Note: Test by unplugging USB and replugging it with the printer on. Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to change the Toner Low alarm. The media skews or buckles. 4511-xxx Print quality problems (...
... print a menu settings page, the problem is on (E238, E240, E240n). Toner Low light is on (E238, E240, E240n). If you cannot print a menu settings page, contact the next level of support. - The Toner Low light is blinking, and the Error light is one of the following: • Computer • Software program...but nothing prints. Note: Test by unplugging USB and replugging it with the printer on. Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to change the Toner Low alarm. The media skews or buckles. 4511-xxx Print quality problems (...
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... parallel cable or USB cable is firmly plugged in PostScript 3 emulation, the printer is lost. • Press and release to cancel the print job (E238, E240, E240n) or press Menu and select Cancel (E340, E342n). • Press and hold (approximately 3 seconds) to print the job. As a result, the information on solid. While... interrupts the duplex process. 4511-xxx Print quality problems (continued) Problem Action Unexpected characters print or characters are blinking). Jobs are not printing, and the error light is on the page that jammed is flushing data (Ready/Data and...
... parallel cable or USB cable is firmly plugged in PostScript 3 emulation, the printer is lost. • Press and release to cancel the print job (E238, E240, E240n) or press Menu and select Cancel (E340, E342n). • Press and hold (approximately 3 seconds) to print the job. As a result, the information on solid. While... interrupts the duplex process. 4511-xxx Print quality problems (continued) Problem Action Unexpected characters print or characters are blinking). Jobs are not printing, and the error light is on the page that jammed is flushing data (Ready/Data and...