User's Guide
Page 9
... Recognizing installed options 50 Chapter 7: Using the operator panel 52 Overview of the operator panel 52 Understanding the operator panel lights 53 Secondary errors ...55 Operator panel codes ...57 Primary codes ...58 Secondary error codes 70 Chapter 8: Understanding the printer configuration menus 80 Printing the Printer Settings Configuration sheet 80 Configuration menus overview...
... Recognizing installed options 50 Chapter 7: Using the operator panel 52 Overview of the operator panel 52 Understanding the operator panel lights 53 Secondary errors ...55 Operator panel codes ...57 Primary codes ...58 Secondary error codes 70 Chapter 8: Understanding the printer configuration menus 80 Printing the Printer Settings Configuration sheet 80 Configuration menus overview...
User's Guide
Page 12
Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel to cancel the job currently printing. • Press and hold Cancel until all of the lights come on to reset the printer. 12 Printer overview The operator panel has 5 lights and 2 buttons.
Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel to cancel the job currently printing. • Press and hold Cancel until all of the lights come on to reset the printer. 12 Printer overview The operator panel has 5 lights and 2 buttons.
User's Guide
Page 34
See Secondary error codes on . We recommend that you are feeding paper from a tray, remove the tray, and then remove any jams. 34 Press and release Continue twice quickly to clear paper jams When a paper jam occurs, the printer stops and the operator panel Paper Jam and Continue lights come on page 70 for more information. How to clear paper jams How to display the specific secondary error paper jam light sequence. To clear a paper jam: 1 If you clear the entire paper path when a paper jam occurs.
See Secondary error codes on . We recommend that you are feeding paper from a tray, remove the tray, and then remove any jams. 34 Press and release Continue twice quickly to clear paper jams When a paper jam occurs, the printer stops and the operator panel Paper Jam and Continue lights come on page 70 for more information. How to clear paper jams How to display the specific secondary error paper jam light sequence. To clear a paper jam: 1 If you clear the entire paper path when a paper jam occurs.
User's Guide
Page 52
Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel to reset the printer. 52 7 Using the operator panel Overview of the lights come on to cancel the job currently printing. • Press and hold Cancel until all of the operator panel The operator panel has 5 lights and 2 buttons.
Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel to reset the printer. 52 7 Using the operator panel Overview of the lights come on to cancel the job currently printing. • Press and hold Cancel until all of the operator panel The operator panel has 5 lights and 2 buttons.
User's Guide
Page 68
... for more information. • Press Continue to 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Short paper. Operator panel codes Service error Light sequence: • Continue-Blink • Ready-Blink • Toner Low/Replace PC...; Resolution of a formatted page is reduced to clear the secondary message. 68 Printer error Light sequence: • Continue-On • Error-On What this light sequence means: The printer has a service error and printing has stopped. If the lights are still blinking, contact Lexmark Customer Support.
... for more information. • Press Continue to 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Short paper. Operator panel codes Service error Light sequence: • Continue-Blink • Ready-Blink • Toner Low/Replace PC...; Resolution of a formatted page is reduced to clear the secondary message. 68 Printer error Light sequence: • Continue-On • Error-On What this light sequence means: The printer has a service error and printing has stopped. If the lights are still blinking, contact Lexmark Customer Support.
User's Guide
Page 69
What you can do: • Press Continue twice quickly to resume printing once all the jammed pages are cleared from the paper path. 69 See Secondary error codes on page 70 for more information. • Press Continue to see the secondary error code. Operator panel codes Paper jam printer error Light sequence: • Continue-On • Paper Jam-On What this light sequence means: The printer has a paper jam.
What you can do: • Press Continue twice quickly to resume printing once all the jammed pages are cleared from the paper path. 69 See Secondary error codes on page 70 for more information. • Press Continue to see the secondary error code. Operator panel codes Paper jam printer error Light sequence: • Continue-On • Paper Jam-On What this light sequence means: The printer has a paper jam.
User's Guide
Page 76
... means: The printer has received a request for a PPDS font which is not installed. Operator panel codes Font error Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blink • Error-On What this light sequence means: The printer cannot establish communication with the network. What you can do : • Press and release...
... means: The printer has received a request for a PPDS font which is not installed. Operator panel codes Font error Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blink • Error-On What this light sequence means: The printer cannot establish communication with the network. What you can do : • Press and release...
User's Guide
Page 100
...the manual feeder. Extend the paper support on . 11Factory defaults have been reset. Yes, you turn the printer back on. 4 Keep pressing Continue until the Error light comes on, then release the Continue button. 5 Close the front cover. 6 As the printer warms up, the top four... stock in the output bin. Repeat this procedure multiple times. I want to manually duplex card stock, but I restore the factory defaults? The toner low light sequence is on, but I still print with the top of the toner cartridge somewhat, remove the cartridge, firmly shake it from side to side and...
...the manual feeder. Extend the paper support on . 11Factory defaults have been reset. Yes, you turn the printer back on. 4 Keep pressing Continue until the Error light comes on, then release the Continue button. 5 Close the front cover. 6 As the printer warms up, the top four... stock in the output bin. Repeat this procedure multiple times. I want to manually duplex card stock, but I restore the factory defaults? The toner low light sequence is on, but I still print with the top of the toner cartridge somewhat, remove the cartridge, firmly shake it from side to side and...
User's Guide
Page 108
... Photoconductor Counter 84 D duplex 39, 63 dust cover 31 E electronic emission statement 3 emission statement 3 envelopes 24 Error light 60, 61, 65, 66, 67, 68, 69, 71, 72, 73, 79 secondary error codes 70 See also operator panel, secondary error codes extending trays 30 F FCC statement 3 folio 30 H Hex Trace (Utilities menu) 84 I interfaces network...
... Photoconductor Counter 84 D duplex 39, 63 dust cover 31 E electronic emission statement 3 emission statement 3 envelopes 24 Error light 60, 61, 65, 66, 67, 68, 69, 71, 72, 73, 79 secondary error codes 70 See also operator panel, secondary error codes extending trays 30 F FCC statement 3 folio 30 H Hex Trace (Utilities menu) 84 I interfaces network...
User's Guide
Page 110
... 2 73 Paper jams as a printed job exits the tray 72 Paper jams as it exits the tray into the printer 72 PPDS font error 76 Short paper 78 service error lights 68 Set Card Speed (Network menu) 82 Setup menu 83 storing paper 26 supplies 26, 89 supplies conserving 89 ordering 88 recycling... 95 storing 26, 89 system board accessing 47 T TCP/IP 86 test page 85 toner cartridge changing 92 error 65 light sequences 91 ordering 88 recycling 95 toner level 90 Toner Low light 63 transparencies 24 tray extending 30 troubleshooting 99 print quality 101 U UNIX 15, 20 USB menu 83 Utilities menu...
... 2 73 Paper jams as a printed job exits the tray 72 Paper jams as it exits the tray into the printer 72 PPDS font error 76 Short paper 78 service error lights 68 Set Card Speed (Network menu) 82 Setup menu 83 storing paper 26 supplies 26, 89 supplies conserving 89 ordering 88 recycling... 95 storing 26, 89 system board accessing 47 T TCP/IP 86 test page 85 toner cartridge changing 92 error 65 light sequences 91 ordering 88 recycling 95 toner level 90 Toner Low light 63 transparencies 24 tray extending 30 troubleshooting 99 print quality 101 U UNIX 15, 20 USB menu 83 Utilities menu...
Service Manual
Page 54
...until changed or until restored to view the secondary message. Press and release twice quickly to factory default settings. Service error Light pattern Meaning The printer has a service error, and printing has stopped. Wait for the message to the user default settings. - Action Turn the printer off ...and back on page 2-37. 2-22 Service Manual See page "Service primary code" on . If the lights are canceled. - Any active print ...
...until changed or until restored to view the secondary message. Press and release twice quickly to factory default settings. Service error Light pattern Meaning The printer has a service error, and printing has stopped. Wait for the message to the user default settings. - Action Turn the printer off ...and back on page 2-37. 2-22 Service Manual See page "Service primary code" on . If the lights are canceled. - Any active print ...
Service Manual
Page 55
Diagnostics-E238, E240, and E240n 2-23 Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, or insufficient to defragment flash memory. • A page is too complex to ...print or is shorter than the set page margins. • Resolution of a formatted page is reduced to 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Press twice quickly to clear the secondary message. See "Additional information-secondary...
Diagnostics-E238, E240, and E240n 2-23 Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, or insufficient to defragment flash memory. • A page is too complex to ...print or is shorter than the set page margins. • Resolution of a formatted page is reduced to 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Press twice quickly to clear the secondary message. See "Additional information-secondary...
Service Manual
Page 56
... mean and what to access the area. 4511-xxx Additional information-secondary error codes • When the light is flashing and light is on , a print cartridge error Press and release pattern. Paper jam at the input sensor (200 error) Light pattern Meaning Action Media has stopped over the input sensor. Remove the print cartridge to do...
... mean and what to access the area. 4511-xxx Additional information-secondary error codes • When the light is flashing and light is on , a print cartridge error Press and release pattern. Paper jam at the input sensor (200 error) Light pattern Meaning Action Media has stopped over the input sensor. Remove the print cartridge to do...
Service Manual
Page 57
The fuser should be inspected. occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Action Check the paper path for obstacles. Diagnostics-E238, E240, and E240n 2-25 Paper jams as the paper is exiting the printer. 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor.
The fuser should be inspected. occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Action Check the paper path for obstacles. Diagnostics-E238, E240, and E240n 2-25 Paper jams as the paper is exiting the printer. 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor.
Service Manual
Page 58
Paper Jams as the paper is exiting the paper tray and entering the printer. Clear the paper jam. Clear the paper jam. 4511-xxx Paper jams as it exits tray 2 into the printer (241 error) Light pattern Meaning Action A paper jam has occurred as it exits tray 2 (242 error) Light pattern Meaning Action Paper jams in Tray 2 between time of picking and the input sensor. Check the pick tires and for any obstructions. 2-26 Service Manual
Paper Jams as the paper is exiting the paper tray and entering the printer. Clear the paper jam. Clear the paper jam. 4511-xxx Paper jams as it exits tray 2 into the printer (241 error) Light pattern Meaning Action A paper jam has occurred as it exits tray 2 (242 error) Light pattern Meaning Action Paper jams in Tray 2 between time of picking and the input sensor. Check the pick tires and for any obstructions. 2-26 Service Manual
Service Manual
Page 60
Action Install the correct cartridge. 32 Error-The print cartridge is either missing or defective. Replace the cartridge. 2-28 Service Manual Replace the cartridge. 33 Error-The print cartridge has an invalid refill. 4511-xxx Print cartridge errors Light pattern Meaning 31 Error-Print cartridge is unsupported.
Action Install the correct cartridge. 32 Error-The print cartridge is either missing or defective. Replace the cartridge. 2-28 Service Manual Replace the cartridge. 33 Error-The print cartridge has an invalid refill. 4511-xxx Print cartridge errors Light pattern Meaning 31 Error-Print cartridge is unsupported.
Service Manual
Page 64
Press to reset the printer. 2-32 Service Manual This light pattern is displayed if your printer is connected to the network, but it cannot detect the print server when you turn on the printer. • ... continue printing (the job may not print correctly). Network or ENA connection lost Light pattern Meaning Action The printer has lost the connection to an external print server (also called an external network adapter or ENA). 4511-xxx Network interface errors Light pattern Meaning Action The printer cannot establish communication with the network.
Press to reset the printer. 2-32 Service Manual This light pattern is displayed if your printer is connected to the network, but it cannot detect the print server when you turn on the printer. • ... continue printing (the job may not print correctly). Network or ENA connection lost Light pattern Meaning Action The printer has lost the connection to an external print server (also called an external network adapter or ENA). 4511-xxx Network interface errors Light pattern Meaning Action The printer cannot establish communication with the network.
Service Manual
Page 77
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
Service Manual
Page 140
The Error light is on (E238, E240, E240n). Replace card. Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to change the Toner Low alarm. The Toner Low light is blinking, and the Error light is firmly plugged into the connector on , the printer stops printing until you are... settings page, the problem is on . Note: Test by unplugging USB and replugging it with the printer on and printing stops. Toner Low light is one of the media. 2-108 Service Manual Make sure the printer cover is closed. • Make sure the toner cartridge is installed ...
The Error light is on (E238, E240, E240n). Replace card. Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to change the Toner Low alarm. The Toner Low light is blinking, and the Error light is firmly plugged into the connector on , the printer stops printing until you are... settings page, the problem is on . Note: Test by unplugging USB and replugging it with the printer on and printing stops. Toner Low light is one of the media. 2-108 Service Manual Make sure the printer cover is closed. • Make sure the toner cartridge is installed ...
Service Manual
Page 142
... job (E238, E240, E240n) or press Menu and select Cancel (E340, E342n). • Press and hold (approximately 3 seconds) to print the job. 4511-xxx Print quality problems (continued) Problem Action Unexpected characters print or characters are blinking). Jobs are not printing, and the error light is flushing data (Ready/Data and Error lights are missing.
... job (E238, E240, E240n) or press Menu and select Cancel (E340, E342n). • Press and hold (approximately 3 seconds) to print the job. 4511-xxx Print quality problems (continued) Problem Action Unexpected characters print or characters are blinking). Jobs are not printing, and the error light is flushing data (Ready/Data and Error lights are missing.