Service Manual
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... Tools required for service 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 POR (Power-On Reset) sequence 2-2 Symptom tables 2-3 Printer symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx...
... Tools required for service 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 POR (Power-On Reset) sequence 2-2 Symptom tables 2-3 Printer symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx...
Service Manual
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...symptom table" on page 2-2. • Do you have a symptom, rather than an error message? "Paper Jam messages" on page 2-3 - Begin here to locate the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective... tests. • Does the POR stop? Check the "POR (Power-On Reset) sequence" on page 2-4 • Do you have an error message or persistent user message, check the following locations: - "Service checks" on page 3-33 Diagnostic information 2-1 Diagnostic information 5025-2xx, 4xx ...
...symptom table" on page 2-2. • Do you have a symptom, rather than an error message? "Paper Jam messages" on page 2-3 - Begin here to locate the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective... tests. • Does the POR stop? Check the "POR (Power-On Reset) sequence" on page 2-4 • Do you have an error message or persistent user message, check the following locations: - "Service checks" on page 3-33 Diagnostic information 2-1 Diagnostic information 5025-2xx, 4xx ...
Service Manual
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...not turn the printer off while this message appears on the display. The tray is performing a color adjustment. 5025-2xx, 4xx Error codes and messages User status and customer attendance messages User primary message Calibrating Close Door Check Config ID Check Model Name Check Serial Num ...Defragmenting Flash DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Insert Tray Install Tray or Cancel job Invalid Engine Code Invalid Network Code Load Load Load Load Explanation The printer is no longer detected. The following actions can continue printing the job. Before ...
...not turn the printer off while this message appears on the display. The tray is performing a color adjustment. 5025-2xx, 4xx Error codes and messages User status and customer attendance messages User primary message Calibrating Close Door Check Config ID Check Model Name Check Serial Num ...Defragmenting Flash DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Insert Tray Install Tray or Cancel job Invalid Engine Code Invalid Network Code Load Load Load Load Explanation The printer is no longer detected. The following actions can continue printing the job. Before ...
Service Manual
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... jam" on page 3-31. Remove the jammed page. See "250 paper jam" on page 3-30. 5025-2xx, 4xx Paper Jam messages Paper jam messages (2xx) Error code 200.xx Paper Jam Check 200.xx Paper Jam Pages Jammed 201.xx Paper Jam Check 201.xx Paper Jam Pages Jammed 202.xx Paper...
... jam" on page 3-31. Remove the jammed page. See "250 paper jam" on page 3-30. 5025-2xx, 4xx Paper Jam messages Paper jam messages (2xx) Error code 200.xx Paper Jam Check 200.xx Paper Jam Pages Jammed 201.xx Paper Jam Check 201.xx Paper Jam Pages Jammed 202.xx Paper...
Service Manual
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...achieve lock. Perform a POR. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. Cyan printhead error. Perform a POR. to "Printhead service check" on page 2-51. The yellow printhead mirror motors failed to complete Perform a POR. Bad.... Perform a POR. Perform a POR. Failure reading data from printhead. Printhead declared error. Perform a POR. 5025-2xx, 4xx Service error messages Service error messages (1xx, 9xx) Error code 106.xx Service Yellow Printhead 106.01 Service Yellow Printhead 106.02 Service Yellow Printhead 106...
...achieve lock. Perform a POR. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. Cyan printhead error. Perform a POR. to "Printhead service check" on page 2-51. The yellow printhead mirror motors failed to complete Perform a POR. Bad.... Perform a POR. Perform a POR. Failure reading data from printhead. Printhead declared error. Perform a POR. 5025-2xx, 4xx Service error messages Service error messages (1xx, 9xx) Error code 106.xx Service Yellow Printhead 106.01 Service Yellow Printhead 106.02 Service Yellow Printhead 106...
Service Manual
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... go to "Printhead service check" on page 2-51. Failure reading data from the cyan Perform a POR. Perform a POR. Printhead declared error. Magenta printhead error. Perform a POR. The magenta printhead lost motor lock. If the problem persists, go to "Printhead service check" on page 2-51. ... a POR. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 107.02 Service Cyan Printhead 107.03 Service Cyan Printhead 107.04 Service Cyan Printhead 107.05 Service Cyan Printhead 107.06...
... go to "Printhead service check" on page 2-51. Failure reading data from the cyan Perform a POR. Perform a POR. Printhead declared error. Magenta printhead error. Perform a POR. The magenta printhead lost motor lock. If the problem persists, go to "Printhead service check" on page 2-51. ... a POR. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 107.02 Service Cyan Printhead 107.03 Service Cyan Printhead 107.04 Service Cyan Printhead 107.05 Service Cyan Printhead 107.06...
Service Manual
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... If the problem persists, go to "Printhead service check" on page 2-51. Failure reading data from the magenta printhead. Printhead declared error. Perform a POR. The magenta printhead thermistor is shorted to "Printhead service check" on page 2-51. SOS/EOS measurement did not ... check" on page 2-51. If the problem persists, go to complete Perform a POR. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 108.04 Service Magenta Printhead 108.05 Service Magenta Printhead 108.06 Service Magenta Printhead 108.07 Service Magenta Printhead 108...
... If the problem persists, go to "Printhead service check" on page 2-51. Failure reading data from the magenta printhead. Printhead declared error. Perform a POR. The magenta printhead thermistor is shorted to "Printhead service check" on page 2-51. SOS/EOS measurement did not ... check" on page 2-51. If the problem persists, go to complete Perform a POR. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 108.04 Service Magenta Printhead 108.05 Service Magenta Printhead 108.06 Service Magenta Printhead 108.07 Service Magenta Printhead 108...
Service Manual
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... to "122.xx-Fuser temperature incorrect" on page 2-32. Go to "122.xx-Fuser temperature incorrect" on page 2-32. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 109.06 Service Black Printhead 109.07 Service Black Printhead 109.08 Service Black Printhead 109.09 Service Black Printhead 109.10 Service...
... to "122.xx-Fuser temperature incorrect" on page 2-32. Go to "122.xx-Fuser temperature incorrect" on page 2-32. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 109.06 Service Black Printhead 109.07 Service Black Printhead 109.08 Service Black Printhead 109.09 Service Black Printhead 109.10 Service...
Service Manual
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...to "Main drive gear assembly (EP Cyan Cartridge Motor to "Fuser service check" on page 2-32. 141.xx Service Staging Motor Staging motor error. Go to reach valid FG speed. drive) service check" on page 2-35. 150.02 Service Black/ITU cartridge Motor Timeout waiting for SAP... on page 2-35. 150.06 Service Black/ITU cartridge Motor Excessive SAP BLDC PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for second thermistor Go to "Fuser service check" on page 2-32. 122.16 ...
...to "Main drive gear assembly (EP Cyan Cartridge Motor to "Fuser service check" on page 2-32. 141.xx Service Staging Motor Staging motor error. Go to reach valid FG speed. drive) service check" on page 2-35. 150.02 Service Black/ITU cartridge Motor Timeout waiting for SAP... on page 2-35. 150.06 Service Black/ITU cartridge Motor Excessive SAP BLDC PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for second thermistor Go to "Fuser service check" on page 2-32. 122.16 ...
Service Manual
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... drive) service check" on page 2-35. Go to "Main drive gear assembly (EP drive) service check" on page 2-35. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 152.03 Service Timeout waiting for Cyan Cartridge Motor MP_NUM_INITIAL_SAP_HALLS. 152.04 Service Timeout waiting for SAP BLDC motor Cyan Cartridge...
... drive) service check" on page 2-35. Go to "Main drive gear assembly (EP drive) service check" on page 2-35. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 152.03 Service Timeout waiting for Cyan Cartridge Motor MP_NUM_INITIAL_SAP_HALLS. 152.04 Service Timeout waiting for SAP BLDC motor Cyan Cartridge...
Service Manual
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... service check" on page 2-27. Go to "Autocompensator mechanism service check" on page 2-35. Go to "90x.xx error" on page 2-25. Go to "925.01-Fan error service check" on page 2-24. There is below speed. Go to "Autocompensator mechanism service check" on page 2-35. ... commutation. An interface violation by paperport device. A RIP interface driver error. Go to "90x.xx error" on page 2-24. The DC pick motor has excessive PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 154.04 Service Yellow Cartridge Motor 154.05 Service Yellow Cartridge Motor...
... service check" on page 2-27. Go to "Autocompensator mechanism service check" on page 2-35. Go to "90x.xx error" on page 2-25. Go to "925.01-Fan error service check" on page 2-24. There is below speed. Go to "Autocompensator mechanism service check" on page 2-35. ... commutation. An interface violation by paperport device. A RIP interface driver error. Go to "90x.xx error" on page 2-24. The DC pick motor has excessive PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 154.04 Service Yellow Cartridge Motor 154.05 Service Yellow Cartridge Motor...
Service Manual
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... detect zero crossing. Diagnostic information 2-19 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx Service Transport Motor 940...
... detect zero crossing. Diagnostic information 2-19 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx Service Transport Motor 940...
Service Manual
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... corrected automatically and will clear this error. Replace the controller board. n is detected during the ECC execution. This error could occur as a result of page numbers is from 0 to 1023. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 950.xx Service NVRAM Failure 951....xx Service NVRAM Failure 952.xx Service NVRAM Failure:n 953.xx Service NVRAM Failure 954.xx Service NVRAM Failure 955.xx Service Code CRC 956.00 Service System Board...
... corrected automatically and will clear this error. Replace the controller board. n is detected during the ECC execution. This error could occur as a result of page numbers is from 0 to 1023. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 950.xx Service NVRAM Failure 951....xx Service NVRAM Failure 952.xx Service NVRAM Failure:n 953.xx Service NVRAM Failure 954.xx Service NVRAM Failure 955.xx Service Code CRC 956.00 Service System Board...
Service Manual
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5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 957.xx Service System Board 958.xx Service NAND Failure 959.01 Service Invalid Firmware 959.02 Service Invalid Firmware 959.03 Service Invalid Firmware ... has performed more than 100 "shift and reflash" operations as a result of system Update firmware or replace the controller boot code board. Update firmware or replace the controller board. EEPROM Retention Error (write failure) Replace the controller board. See "Controller board removal" on page 4-19. ASIC/SP mismatch. Replace the controller board...
5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 957.xx Service System Board 958.xx Service NAND Failure 959.01 Service Invalid Firmware 959.02 Service Invalid Firmware 959.03 Service Invalid Firmware ... has performed more than 100 "shift and reflash" operations as a result of system Update firmware or replace the controller boot code board. Update firmware or replace the controller board. EEPROM Retention Error (write failure) Replace the controller board. See "Controller board removal" on page 4-19. ASIC/SP mismatch. Replace the controller board...
Service Manual
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... standard network card or the port. Disable the Download Emulation. 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 960.xx Service Memory Error 961.xx Service Memory Failure 962.xx Service Memory Failure 964.xx Service Emulation Error 975.xx Service Standard Network or 975.xx Service Network Card x 976.xx Service...
... standard network card or the port. Disable the Download Emulation. 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 960.xx Service Memory Error 961.xx Service Memory Failure 962.xx Service Memory Failure 964.xx Service Emulation Error 975.xx Service Standard Network or 975.xx Service Network Card x 976.xx Service...
Service Manual
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... the exact component failure. Note: can be one of the following : • Duplex unit. • Tray 2. Communications error detected by the specified device. This error message indicates that an equipment check condition has occurred in its controller board. Note: can be one of the following : ...• Tray 2. Note: can be one of the following : • Duplex unit. • Tray 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 980.xx Service Comm. 981.xx Service Comm. 982.xx Service Comm. 983.xx Service Comm. 984.xx Service Comm. 990.xx Service...
... the exact component failure. Note: can be one of the following : • Duplex unit. • Tray 2. Communications error detected by the specified device. This error message indicates that an equipment check condition has occurred in its controller board. Note: can be one of the following : ...• Tray 2. Note: can be one of the following : • Duplex unit. • Tray 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 980.xx Service Comm. 981.xx Service Comm. 982.xx Service Comm. 983.xx Service Comm. 984.xx Service Comm. 990.xx Service...
Service Manual
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... step 2. 2 Did reloading the firmware correct the problem? Replace the controller board with a new, and not previously installed controller board. Replace the controller board. This error code indicates a mismatch between the memory on the operator panel assembly and the one of the cable at JCARB1 for proper connection to the manufacturer. See...
... step 2. 2 Did reloading the firmware correct the problem? Replace the controller board with a new, and not previously installed controller board. Replace the controller board. This error code indicates a mismatch between the memory on the operator panel assembly and the one of the cable at JCARB1 for proper connection to the manufacturer. See...
Service Manual
Page 85
...shield removal" on , and then wait until the Replace the controller board Replace the printhead. Replace the printhead. See printer posts an error. Go to the controller board, the printhead cable for pinch points, and the cable or connector for any other damage. 5025-2xx,...the printer on page 4-11. See "Printhead removal" on page 4-19. Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow Cyan Magenta Black Step Questions / actions Yes No 1 Turn the printer off, and remove the...
...shield removal" on , and then wait until the Replace the controller board Replace the printhead. Replace the printhead. See printer posts an error. Go to the controller board, the printhead cable for pinch points, and the cable or connector for any other damage. 5025-2xx,...the printer on page 4-11. See "Printhead removal" on page 4-19. Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow Cyan Magenta Black Step Questions / actions Yes No 1 Turn the printer off, and remove the...
Service Manual
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...automatically returned to TPS Setup. To view the event log: 1. Select Event Log from Diag Menu, and press Select ( ). 2. As many error codes display as fit on the printer. Press or to the Event Log menu. Select TPS Setup from Diag Menu, and press Select ( ). 2.... Press Back ( ) to return to view additional error codes. Select Menu Settings Page, and press Select ( ). Identical errors in consecutive positions in the log are stored in position 1. To reset the programmed value: 1. Event Log Display Log The...
...automatically returned to TPS Setup. To view the event log: 1. Select Event Log from Diag Menu, and press Select ( ). 2. As many error codes display as fit on the printer. Press or to the Event Log menu. Select TPS Setup from Diag Menu, and press Select ( ). 2.... Press Back ( ) to return to view additional error codes. Select Menu Settings Page, and press Select ( ). Identical errors in consecutive positions in the log are stored in position 1. To reset the programmed value: 1. Event Log Display Log The...
Service Manual
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... Margin 3-14 duplex sensor locations 5-1 duplex unit parts catalog 7-2 E electrophotographic process (EP process) 3-33 Energy Conserve 3-26 engine setting 3-18 error codes 1xx service error codes 2-12 2xx paper jams 2-11 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory...
... Margin 3-14 duplex sensor locations 5-1 duplex unit parts catalog 7-2 E electrophotographic process (EP process) 3-33 Energy Conserve 3-26 engine setting 3-18 error codes 1xx service error codes 2-12 2xx paper jams 2-11 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory...